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    The Computer Guy

    1.0 (1 review)
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    3 months ago

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    Vivint

    Vivint

    (11 reviews)

    So, short version: I started this journey in June. A tech came out and installed the system wrong…read more I was then told that he was not an official representative. Then another guy came out about a week later and fixed that. Then told me the amount of equipment we discussed at the beginning was over $500 and I told him I was not told that. That was finally fixed. I should have taken these encounters as a sign from God not to continue and cancel then. I've had a problem with my equipment for a few weeks now and it has been an absolute struggle to try to get someone out to fix it. I've spoken to two reps over the phone and both said "yeah, we can get them out soon and these are the dates and I'll set that right up"....yada-yada. Well, just chatted with an agent to see when a technician will come out this week, as discussed with the second representative yesterday. And this happened (see pictures). I really thought the representative I spoke to yesterday really wanted to help us. I just don't understand why things are this way. I don't get it. Do they truly not care at all about the customer? I would have canceled my services yesterday, but the contract you signed is for over $2000 and you are locked into that until it is all paid off. Buyer beware. I regret signing up with company. The customer service is very Dr Jekyl-Mr Hyde. If you're looking for a great alarm company, go with Front Point. I never realized how good I had it then. I'll be back Front Point, just might take me awhile to pay off the contract debt.

    If I could give them negative stars, I would. If you move, this company will nickel and dime you at…read moreevery turn and will not refund your money. They charged me over 250 dollars this year for equipment I wasn't using, that they promised they would send and never did. Scam artists. I'd set up wire and cans around my house before I ever consider using Vivint again.

    Sudden Link

    Sudden Link

    (3 reviews)

    If I could give no stars I would. I went to this location to return a modem. I was asked to wear a…read moremask so I took one from the lady that was handing them out who proceeded to rudely tell me that there was a sign on the door and I had walked past it. You know what lady whoever you are I'm a mom of two toddlers and was up almost all night so even if I did care about your trucking sign I did not see it. Maybe try to be a little nicer because I literally had just grabbed your mask to put it on until you were rude and caused me to leave. May also want to speed up your customer service since no one has time to stand in a line of 30 people. Awful service!

    I would do a minus if I could. I have had this company since Jan 21 2022 and I have had nothing but…read moretrouble with them. Today, again I called, as I have several times before each month, and I found out that the phone number that Suddenlink gave me is registered to Telletec, a business. I have never heard of them, so the agent would not put a manager on the phone, Each time I call, I ask for a manager, and have never got one. They will not get one. First month, they shut me off 3 days before the bill was due- I have yet to receive even 1 bill from them. The agent told me I should have paid more to prevent that. So I said to him to take 3 months right then on my credit card so I would not go thru this again. He did not do that. To date I have paid as follows: 1/18 $69.99, 3-5, $124.47, 4/2 $100.48 and 5/3 $74.99. Today I called to find out why nothing matches up and she told me my phone number is to a business account, not a personal one. Why? She refused to get a sup on the phone, saying she would escalate this and if a manager thought it was worth an escalation, they would call me back. I am not holding my breath but I need to find a new company. This one is HORRIBLE. Also, I lose service several times a day. It may only be for a minute or 2 but it is several times a day.

    The Computer Guy - itservices - Updated May 2026

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