The gentlemen working here seem very kind and knowledgeable. I hate to write a bad review but they…read moreessentially broke my $600 laptop. I brought in my laptop for a simple case/hinge repair. Everything still worked, the case was just cracked from overuse (no, I never dropped it). I paid them $200 for the parts and labor, and the laptop looked good when they handed it back to me. Unfortunately, I brought it home and noticed that the screen wouldn't turn on. I feel stupid for not turning it on in-store, but why would I assume I needed to? I brought it back in to them the next day and told them about the issue. They kept asking if I'd dropped it. They looked it over and admitted that they must have displaced something (broken it) during the case repair. I was under the impression that they wanted to make it right, so I was flexible and forgiving. To cut a very very long story short, I ended up driving back and forth to this place a total of nine times for a variety of reasons (they ordered the wrong part, the part was "dead on arrival," they were out of office for hours at a time, etc). In the end, they told me that more expensive parts would need replacing (i.e. I might as well buy a new computer). They did not offer to fix it or refund me. I was so frustrated I just walked out. Wish I had stood my ground and at least asked for a refund on the case. TLDR: my laptop worked before they touched it, and now it doesn't. Now I'm out $200 and I'm stuck with a broken laptop. Tech Doctor: if you'd still like to make this right with me, please reach out.

Spot On! Miles solved all of my technology problems! I had 8 different issues that I had and did…read moreso in a respectful (I am not a techie!) and efficiently. Some of my issues were simple (synching up passwords) and others were more complex and he just dove right in and solved them! I will use Miles again!

Todd replaced my laptop keyboard and battery. He did it perfectly, the laptop looks and works like…read morenew now, and I can definitely get another year out of it. Very friendly and polite service. He also completed the work ahead of the timeframe promised, and at a very reasonable price, which was quoted ahead of time. The shop is at a very convenient location right off I-20, very easy to reach from both Hideaway and Lindale.

Did a great job fixing the charging port on my old android. Replaced it in 30 minutes. Awesome job!read more

I have never left a bad review before, but I am leaving one now. I took my iPad in on Thursday…read moremorning to get the charging port replaced. They told me it would be a few days because they had to order the part. No problem. On Saturday, I receive a voice mail from them telling me that my iPad was ready. I went on Monday morning to pick it up, and they told me that they were just starting to work on it. I told them about the voice message, and they denied it even though it came from their phone number. So, I had driven 30 miles for nothing. They said it should be ready the next day (Tuesday) and they would call me. I didn't hear from them on Tuesday, so I called them on Wednesday. They said they were not quite finished and would call me that afternoon. On Thursday, I called and they said they were working on it and would be finished by 6 that evening. I told him that I was coming to Tyler on Friday morning so I would get it then. He said he would call when he was done. On Friday, I still hadn't heard from them, so I called them again. He said to give him an hour. I told him that I felt like I was getting the run around because for three days, they had told me it would be done. He said he would call me personally within the hour. I got a call a couple of hours later telling me it was ready for pickup. I drove to Tyler and they handed me my iPad. The glass was filthy and scratched. When I told him it was scratched, he snatched it out of my hand and squirted a cleaner on it. He handed it back to me. It was clean but was still scratched. I told him that it had deep scratches on the glass that were not there when I brought it in. He said that they didn't do it. I told him that the iPad had been in a case since I bought it and was in perfect condition when I brought it in. Nevertheless, I paid and told them I was not happy. I got my iPad and left. Before I could get in my car, he came running out to tell me that the case I had probably didn't protect the glass. I happened to have my case in my car. I showed him that it was a waterproof case and totally covered my iPad. He kind of looked shocked and said that the only thing they could do was put a tempered glass on it. I declined and left. In my opinion, they aren't trustworthy and are rude.

I am not from here so had to just put search the internet under phone repair. When I saw 5 Star…read morecell repair high marks I felt certain Marc would help and I'm glad I was right. He was busy and was willing to help by fixing my phone within an hour. It's nice to know there are still honest, great people in this world. He charged a fair price and DID NOT try to upsell me on anything. Highly recommend for any repair needs.

Great experience!!! If you are looking for someone who is reliable, affordable and quick. This is…read moreit! Went to verizon to use my insurance I paid a ton for over the years and they could not fix my phone or recover any of my information. Instead wanted a high deductable to give me a wiped refurbished replacement. 5 star cell repair took my cracked, broken, wet phone and had it repaired remarkably quick and for an honest price. If you go anywhere else you are making a mistake.

249 for a ipad screen repair from a third party is ridiculous when Apple charges the same priceread more

Phone repair pro always provides the best phone repair, whether it's replacing a cracked screen,…read morereplacing a battery or just replacing a screen protector. You can always count on the best customer service and a great team.

I went to fix my iphone before my twins were born and I was impressed by attention and service that…read moreI had recieved...that was in 2019; I went to fix my screen and charger port on my gen 5 iPad a month ago and they said that my motherboard was fried...I challenged it and it was not fried so they "fixed the screen" and put a protective layer on it for free....I removed my protective layer screen because it looked like dust particles were trapped underneath it but they were not!...they are trapped underneath of the newly installed screen. I love the family business concept but the people they have working for them right now are there just to cash in vs what it used to be about-customer service ‍

This is only place I will take my iPhone for repairs! Their service is excellent and so quick- and…read morecheapest I've come across. Ask for Sean, he will get you the best deal!!

I had a great experience at Don's TV Appliance Store. I recently bought a flat screen TV and was…read morevery pleased with the service and selection available. The staff was friendly, knowledgeable, and helped me find exactly what I was looking for without any pressure with a great price. They took the time to answer my questions and made sure I understood my options. The store had a great variety of TVs to choose from, and everything was well organized. Overall, excellent customer service and a smooth buying experience. I would definitely recommend Don's TV Appliance Store to anyone looking for quality appliances and electronics.

As of now, we've purchased both a Whirlpool refrigerator and a Frigidaire gas range from Don's. We…read morereceived excellent service both times. The salesmen were both professional and of great assistance in helping us choose the best appliances for our kitchen. In both instances, we had the appliances deliver and installed by Don's. The deliveries both went smoothly and the technicians were knowledgeable and helpful in getting us familiarized with both. We will definitely return to Don's for any future appliance needs we may have!

I have a busy schedule, so I really appreciate it when the service works smoothly and without…read moreunnecessary explanations. This establishment pleasantly surprised me. Even despite the large number of customers, everything was organized at a high level: order taking was fast, the staff was polite, and they immediately gave a clear understanding of when everything would be ready. I especially appreciate that despite being busy, they try to find a solution that suits you. It is clear that every customer is important to them, even when the day is not easy. I received my items on time and in excellent condition just as I expected. This is one of those places where they know what quality and a professional approach mean. I will definitely remain a customer in the future.

Today, I went there to drop several pieces to be dry cleaned, and they promised me 25% off today…read morevia email discount, which was supposed to be in my account. They did not do it in person, so I had to pay full price again. Yes, it is the second time I have lost another discount--a total 35% loss. I will not go back there again.