Tldr: left before receiving service due to deceptive business practices and upcharging advertised…read moreprice of product, despite posted price online and confirming over the phone I had an appointment with Dr. Sabau at the Old Town Medspa, Naava River North location. We discussed what I was there for and what she would be providing. Upon telling me that she would be providing me a certain product (at 22 units) at the price posted online ($5 per unit), she then said that she dilutes the product and would be giving me approximately 60 diluted units of the product. I asked how much of the product I would be receiving in total, because we had talked about and agreed upon 22 units, and she confirmed it would be 22 units of full product. I then stated that based on the price indicated online, and confirmed over the phone with me, I was expecting to pay $5 per unit, which would be approximately $110 total. Dr. Sabau told me that even though I am receiving real 22 units and that the online price is $5 per unit, I would be expected to pay extra because she arbitrarily diluted the product to 2.5 times less than the full product, and would be responsible for approximately 60 of these diluted units. She continued to say that the online price is misleading and that it is more like $12 per unit to account for the diluted product they provide. It is importantly to note that at no time while booking my appointment was I told the product would be diluted, nor was I told what the product was filled with meaning she was trying to give me an unknown substance along with the service I was there for. I left shortly afterwards and while I don't know if this is an aspect of the company having deceptive practices and advertising, or if Dr. Sabau was going rogue and overcharging her customers, I left bewildered and completely unsatisfied over being flagrantly lied to, wasting my time coming to Old Town Medspa at the Naava location. While I cannot speak to the quality of service because I left without continuing with my service, please beware this company and location that they were caught changing the advertised price of a product.

Drs. Nael Gharbi and Shazel Gharbi are both so kind and talented, their staff is also beyond…read morewelcoming - great med spa!

Blown away by services, knowledge and establishment…read more I had the most amazing experience learning the art, science and anatomy around cosmetic injectables with Emilio! The entire team is clearly very trained and knowledgeable about creating a positive and gentle experience in order to enhance and amplify your existing features. Incredible experience and so happy with my results!!

My experience with this Dr was horrific!! Please do your homework as best as you can!!read more

A short visit with Sanna for a Botox touchup. She is so great at what she does and really, really…read morecares that you get the best possible results. I can appreciate that. Actually, all the women who work there are amazing. Maddie is my facialist and does an awesome job as well. Highly recommend!!!

I love coming to this spa. I've done laser hair removal with Lauren and injections with Sanna, both…read moreare thorough and exceptional! Everyone that works here is so nice and welcoming. Highly recommend!

I went in a few weeks ago to re-up my Masseter Botox -- I just moved from DC so this was my first…read moreexperience in Chicago getting any work done, and I am so glad I picked Northwestern Specialists! The woman who did my Botox was lovely, talked about what I wanted/needed and asked lots of questions about my previous experience so that she could provide the perfect care, which was thoughtful (and also super professional!). The Botox itself was painless (they have the buzzer for you to use which is awesome for someone with no pain tolerance like me!) and was completed in under 20 minutes. It has set in now and I am no longer waking up with headaches/tight jaw, so definitely works for TMJ girlies like myself. I also thought the pricing was super fair, very much in line with what I've paid before and the touchups being included the first two weeks is super generous (I didn't need any, but neat perk!). I will absolutely be back when I need my next dose! Highly recommend this med spa.

Dr. Moradian was extraordinary in his care for me as a patient. He was gentle, explaining each…read moreprocedure. He showed complete focus on my welfare. He was pleasant, thoughtful, and concerned. Dr.Moradian was specific in my follow up care and has a very supportive staff. I had a very positive experience with this physician. 5 stars! Nancy H.

Dr Erickson is AMAZING and Knowledgeable. She has helped me numerous times with issues and I highly…read morerecommend.

Dr Erickson is seriously talented! She performs magic and I'm thrilled with the results. I've been…read moreseeing her for several years and highly recommend her for any dermatologic or cosmetic requests. The Michigan Ave. office is beautiful, staff are warm, welcoming and attentive and I'm always confident that I am receiving the very best care.

Peachy is the best for Botox! That's all they focus on. I had a remarkable experience as the nurse…read moreinjector was extremely thorough and patient. She explained the entire process and was gentle. Use code gj2czo to receive $50.00 off your treatment,,, Again code gj2czo =$50.00 off! Enjoy,

During my first visit to the studio, I received all three services. Christina, my nurse…read morepractitioner, was excellent during my first visit. The Botox facial was impressive, It's made to just penetrate the top layer of skin and not the actual muscle and it does wonders for your skin texture especially your pores. Unfortunately the upper face treatment required me to walk around with one eyebrow raised significantly higher than the other due to the two-week waiting period for the treatment to set in. I tried emailing the head nurses but I did not hear back and so I just went back to the studio and despite my efforts to have them correct it earlier, they are VERY STRICT about the two week waiting period. So be warned. I was also disappointed to learn that the massater muscle treatment is not unlimited. I grind my teeth and the main reason I started getting Botox and require a substantial amount of units on each side, but the highest they offer is 30 units per side. I have been getting Botox treatment for years and no one ever knew because I do it very subtle but the eyebrow gave me up. So much for 10 years of discretion. During my second visit, I only came in for the Botox facial, I was unexpectedly placed with another nurse practitioner. I made an explicit effort to wait and come in specifically to work with Christina to avoid a repeat of my previous experience. The new nurse practitioner was unsure of what formula Christina used the last time, so we had to wait for Christina to finish with her other client to find out. Then I was informed me that the facial had undergone a significant change; it used to be four passes across the face using micro-needles reduced to two passes. She also mentioned that the formula had been enhanced, resulting in improved outcomes, so I went ahead and did it. Upon leaving the studio, I did not notice any noticeable pinkness, which should have been my first sign. That was July 30 and weeks later, I am still awaiting any results. While the treatment is convenient and relatively affordable, the lack of results and the lack of transparency before you come in for service is very disappointing . I have given the studio a one-star rating due to the pleasant atmosphere of the staff. However, both visits fell short of my expectations, which is unfortunate considering the studio's convenience. This all serves as a reminder that if something sounds too good to be true, it probably is.

Shayla at the front desk is so nice and kind. Kyi did my derma planing. The whole experience was…read morerelaxing and thorough. She took the time to understand my skincare routine, ask me about my goals, and I never felt rushed. I'll be going back for more time with Kyi and to make an appointment with Dr Patel

Terrible patient service. If you're a minute late, your appointment will be cancelled. A nightmare…read moreto get to this location. Dr. Patel Is extremely conservative and won't really listen to your opinion/asks.

Where should I start... well before I begin my epistle, I just want to say how much I enjoyed being…read moremassaged by Inga. She's a sweetheart and I love her dearly; I've never met someone so kind and knowledgeable about health and beauty. She truly cares about her clients and their success. Now to the actual massage, first and foremost, lipomassage is not meant to make you lose weight! It's meant to reduce Inflammation of all sorts and boost your healing from inside out. Many people suffer from pain, swelling, lumps etc. This machine works to reduce all sorts of Inflammation. From my experience, I noticed after my massage I feel swollen but within 24 to 48hrs, the swelling reduced and I saw better results as I got more massages. You can't just come once and expect a miracle... remember Rome isn't built in one day! So if you expect to see results, you have to get enough treatment package. I purchased a package of 10 sessions which ran for 35mins. I started seeing big results on my lumps and swelling with diet and exercise at session 5. It is very important to drink alot of water because lipomassage is a lymphatic drainage massage. It helps aid your body to flow the right way and drinking water allows your body to excrete toxins etc. I have no regrets choosing to get this massage because my mind is already set on a healthy lifestyle not a "diet". I would advice if you want to get lipomassage, please be ready to drink alot of water, eat right and exercise. I'm hoping my review will help some of you skeptics. Remember anything worth doing is worth doing well. Stay healthy and beautiful ladies

Because I have a sedentary job, my blood circulation and lymphatic flow had been suffering. I…read morestarted doing lymphatic drainage lipomassage treatments at their other Chicago location years ago and have been a loyal client ever since. I've noticed significant improvements in my overall health and gut, which is why I come in periodically for a detox reset. I was also dealing with back pain, and this powerful device, almost like cupping, has helped tremendously with that as well. I'm so grateful to have found this place. The entire staff is compassionate, knowledgeable, and genuinely cares about your well-being. Highly recommend!