Overall wonderful experience I have had here. The staff is great and their technology is great with booking appointments / getting paperwork done beforehand. That way you are in and out. My last treatment, I was maybe there for a maximum of 30 minutes and I felt heard, answered all of my questions, and easy people to have conversations with. It is still too soon to tell, but I'm looking forward to results and plan on coming here frequently. Thank you Skinovatio, looking forward to coming back in October! read more

Skinovatio Medical Spa - Inside - Medical Spas Near Me - Chicago, Illinois

Amazing experience with Victoria for PRP micro needling. Fantastic spa, perfect location.

Purchased a xeomin bank for $800 because the staff assured me that they were lenient on the timing because I was concerned about it (it states it needs to be used in 1 year). Fast forward, they are not honoring it. Management didn't come to the table with any options/solutions -- just a reply of "that's the rules". I was sold something of a significant dollar value under a sales pitch that was not accurate. When I initially called about it, I got the run around because their number was being forwarded to other offices while they were out. Frustrating all around. read more

I came here initially on a Groupon but had such a great experience I kept coming back. I started with morpheus8 by Alyssa who is #1 the besttttt , super sweet , knows her shit and I would only ever do Morpheus with her again. She knew exactly when to give me a second to regroup and when to blast through the pain. I moved on to fillers and Botox with Simranjit and she killed it !!!! Loved her vibe she is professional and my filler came out perfect . Kybella was the last thing I had done at Skinovatio and that was with Kristie who I can NOT say enough great things about , she knows her shit and gets it done FAST! I love Kristie, her experience shows. Overall I can not say enough good things about this medspa. Highhhhly recommend . read more

EVERYONE should know that the AH mgr Dipon pater will not respond to any emails or phone calls with any concerns from any clients. I was promised a no expiration service from a previously botched treatment by the then mgr Alexander who is now the admin and franchise name. They rescinded their offer. Please BEWARE!!!!! read more

Came in for a laser hair removal touch-up with Alyssa today and the entire staff is extremely accomodating, knowledgeable, and trans-friendly! I always feel safe and at home in their space and greatly appreciate their work. Charlie read more

My fault for not confirming an appointment but What's disappointing/frustrating and time consuming is that I called 6 times, left a voicemail to check if I could still keep it or reschedule (so I wouldn't get hit with a $50 fee) but didn't get a call back nor did anyone pick up yet when I came in (time consuming) they weren't doing anything and picking up calls right away... also just cold attitudes. read more

This place was A-OK. I was able to make an appointment pretty easily though some services are only offered on certain days. When making the appointment, staff was really friendly when I called and I was able to get in pretty quickly. Prior to calling though, I had first tried to contact thru their website (no response) and message through Yelp (no response). Once in, front desk was A-OK, got the job done. The person doing my service was friendly, more so than the front desk. It was a super quick appointment, I was in and out. It was honestly kind of whirlwind for a new-to-the-place-client like myself and I didn't feel totally comfortable. Also when leaving, front desk didn't ask how it was or to schedule another appointment or anything along those lines. I honestly won't be going back. Everything here was fine but when I'm doing things to my body, I want it to be excellent! Like I'm looking for great results, friendly service when dropping a couple hundred dollars, time & care & making sure I'm comfortable. Ah well. Everyone else seems to love it, so to each their own! read more

Skinovatio Medical Spa - Medical Spas Near Me - Chicago, Illinois

I had a great experience getting Morpheus8 done! Alyssa was so nice and I felt comfortable during the whole process. Anyone that I have interacted with from making an appointment to the visit itself, were very nice and easy to talk to. New management at the Lincoln Park location is doing great :) read more

Called 3 weeks ago to get an appointment. When I arrived for my appointment they had no record that I scheduled anything. Thankfully they still did my treatment but whoever was giving injections was a bit rude and didn't want to answer my questions. She acted like I should already know the answers when it was my first time there read more

Very bad service recently at Skinovatio Barrington! Supposed to get a Birthday facial but Elaine was rude,non courteous and rough. Applying enzyme and facemask was called a facial. Not sure management changed but service was bad after being a client for over 4 yrs .now wont return back as a customer again! read more

I was really anxious and nervous about my first laser treatment but Skinovatio has exceeded all my expectations. I had an over the phone consultation prior to my appointment (because I had no idea how many sessions to purchase for best results, etc etc). Alyssa helped me set everything up. Upon arrival I was immediately greeted and taken to back room to fill out paperwork and start session. Alyssa took amazing care of me. She carefully listened and answered all my questions and concerns. The actual process was so quick and painless I couldn't believe it! I will be back and I see myself becoming a regular. Alyssa was so knowledgeable and I can't wait to send all my friends her way! read more

Great results, very friendly and accommodating staff. Awesome experience overall. Alyssa has all the answers.

James is amazing! I'm already seeing results only after 2 days! Photofacial and microneedling definitely going back for more! read more

Skinovatio Medical Spa - Medical Spas Near Me - Chicago, Illinois

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I have a Groupon to Skinovation-- I purchased an incorrect service, and Groupon has not responded in two months for a refund or Groupon Bucks. $286!!! I have called Skinovation twice to see if I could use my voucher for a different service. Skinovation said they have no affiliation with Groupon (obviously they do), would not give me credit towards another service, and were basically a brick wall: they offered no options at all. That's ridiculous: they just weren't interested in any kind of customer service!!!!! read more

Asked for a refund on my Groupon when it took over a week to get a response from anyone at New Look Laser. I kept being told I would get a call back and no one ever did....just to make my first appointment. Headache. Thankfully, I was able to get a refund from Groupon and went elsewhere! read more

The service at this place is absolute garbage. Alyssa is cold and speaks like she is uninterested and miserable in her career choice. I went for a treatment on my face and had a break out of a rash! When I reached out to the spa, Alyssa made it seem as if it wasn't her problem and that there was nothing she could do to fix her team's mistakes. A spa team is supposed to ask questions about one's health and be knowledgeable about skin types! If I could give this place zero stars, bet your ass I would. Save yourself the money, time, and frustration and find someplace that knows what they're doing. You're welcome. read more

Skinovatio Medical Spa - Medical Spas Near Me - Chicago, Illinois

How to get scammed out of $1800? Go to Skinovatio... I have gone to Skinovatio for Botox 3 times in the past and have had okay experiences, but two weeks ago I went in for both Botox and also fillers for the first time ever. I pre-bought a package for Botox and Restylane and scheduled the appointment on the basis of this package. When I first walked in, the front desk offered me a gift card, but I specifically said I won't be needing one for the appointment because I have prepaid all the services that I was expecting to receive at the appointment. I asked if it would be ok to hold on to the gift card for a later appointment. Then I went into the room to get injected - I told the injector that I will be doing the Botox and Restylane under my eye. She said that to lift the eyes, some of it would also need to be injected into the top of my cheeks. I said ok. My understanding was that she will be using what I already prepaid and will be redistributing it under my eyes and on top of my cheeks. I got injected and went to check out, when I literally almost dropped dead when the staff told me I owed $1800. Apparently, two additional syringes were injected into my face without anyone ever telling me they would be or guiding me through the pricing. I made it clear to the employees that this was the first time I was ever getting fillers, and no one at no moment whatsoever said that this procedure would require 2 additional syringes, and they for absolutely sure did not mention this would be additional $1800. I asked the front desk to clarify multiple times, and when the staff said it is what it is, I paid because I didn't know what else to do. After all, it is not like I could return the product. I even verbally said that I wasn't aware that 2 additional syringes were put in. I emailed Skinovatio about 30min later summarizing my experience and requesting a refund, and they just pretty much said "they thought I knew". If anyone has any advice on how to go about this via customer protection and/or legally, please let me know because I find it mortifying that I need to pay $1800 for something I never knew I was even getting and something that I definitely did not say yes to. I am completely mortified and suggest to avoid this place fully. And if, for some reason, you decide to go here, make sure they give you everything in writing before you get injected. I feel completely scammed. UPDATE UPON THEIR REPLY: once again they are claiming additional syringes were explained to me when they were NEVER mentioned, let alone the cost or the price list prior to the injection. Yes, I did hand my card to pay once they told me I owe something and that was a mistake on my part because I was honestly in pure shock and didn't know what my rights would be given that the product was injected in my face already although I NEVER approved it. If you can show me a recording or a written approval I gave to have 2 additional syringes before I was injected, please do so. Also I didn't assume I would be getting free syringes as you state, I assumed I would ONLY be getting the syringe I paid for and that is it. At no time was an additional syringe mentioned, let alone two. I was also NOT shown my chart before injections and did not ask or approve any "upgrades" that the owner is mentioning. I am SO MORTIFIED AT THIS BUSINESS. I should have known given that they don't show their prices or refund policy ANYWHERE transparently. Ladies beware! I've officially contacted my lawyer. read more

So grateful for Aleksandra and her wonderful staff. I have been a loyal customer of Skinovatio for years. I came in via a Groupon and was so delighted I decided not to go anywhere else. Carol is an absolute artist with botox and fillers and the customer service is outstanding. read more

The worst microneedling you could ever done! Recently got microneedling with Sabrina and what a waste of time and money. She definitely didn't go deep enough to make any improvement to the skin . Right when she started I knew she had no idea what she was doing. She had no plan and just went all over my face with the pen instead of working on certain areas with pattern. I'm actually glad that she didn't go deep cause if she did , what she did could have damaged my skin permanently. Normally when it's done correctly it gets super red from the treatment and I wast red at all so I came home and googled the process and found out she did everything wrong. At least educate your staffs or least watch some videos of professionals doing it. She also tried selling more treatments for discounted price $299 with is super high for what I got in an old small salon instead you could get it a doctors office with dermal nurse for that price. ( I got Charged Groupon price as new client so my cheap ass tried to save money , actually wasted money) read more

I've been going to Skinovatio for laser hair removal and have really enjoyed my experience. The process itself is so quick and not painful (in my opinion). Alyssa is absolutely great! She's so friendly and does a thorough job. She's professional and checks in with you to ensure you're comfortable. I highly recommend booking an appointment with her! read more

I really enjoyed my PRP facial with micro needling! It was like a very strong massage and Alyssa was very knowledgeable and answered all my questions! It's about 30 mins for cream to numb you and then 45 mins for the facial! I've already been told my skin glows more so it seems like it worked! I'll recommend the place to my friends! Note: I used a Groupon but they do need a credit card on file in case of cancellations. They charged me a "$25 fee" when checking out and I'm guessing that's tip? Not sure, but overall GREAT experience! read more

Skinovation is a beautiful facility with great staff members. I get laser hair removal and am very happy with the results. Madison is the best and I have enjoyed my treatment with her. I highly recommend booking with her! -Kristin C read more

Carol is awesome with Botox! I had a horrible experience many years ago at a different spa. Always double check how many years experience your injector has had. Don't just assume they are qualified because as I've come to learn, 2 year minimum is all that's needed to be qualified. Specially if you are up im age and have more deep wrinkles, you need that extra attention versus a 20 yr old who gets Botox. Definitely would recommend Carol at the Lincoln park location. Is strategic and pays attention to detail. The only downfall she is there only once a month which is terrible. read more

I had my first hydrafacial at Skinovatio in Lincoln Park with Alyssa and it was a great experience! Alyssa was extremely thorough, walked me through the various steps in the process, and took her time focusing on my trouble spots. I walked away with a glow and have already booked my next skincare appt. Highly recommend Alyssa + the hydrafacial! read more

I've been visiting New Look Laser Medical for I-Lipo after purchasing a great deal on Groupon. Yelp has great deals too! Shammy has been super friendly and helpful and really set my expectations for me prior to receiving i-Lipo. I was highly impressed. The facility is clean and welcoming. The procedure was painless and worked well. After I-Lipo I didn't have a TON of time to work out, but I walked around while running some errands and did 20 min of cardio. After the first treatment, I felt lighter and more energetic. It felt like one giant detox in a good way! The second treatment took a little more time for my body to release the fat, but worked well. I still have four more treatments to go, so I will keep you all updated! Maybe even provide some before/after pictures! read more

I had a really nice experience here today! Used the groupon for juveau and it was super easy. The nurse practitioner was super understanding and didn't push me to get more units than I needed which was nice. I do think the juveau per unit was pricier than some other places (I know it costs less per unit than botox to manufacture) but it was still not out of line with what the standard in Chicago is. Had a good experience and will likely be back! read more

I've been coming here for over a year and half and I've been loving the results from Laser Hair Removal! Wish I would have came here sooner! I've been getting my treatments from Alyssa and she is very patient, kind, and accommodating! She's really great at explaining the process to you and answering any questions you have. The facility is clean and up to date. This is definitely a great spot to get laser hair removal, if this is something that you have been considering read more

Have been coming here for 2 years now and have always had a great experience. Carol is great and always talks you through what she recommends. She makes you feel at ease about what to expect. Highly recommend. read more

Scammers (Lincoln park) They pull you in through Groupon, offer you the same deal as Groupon offers, tell you not to use Groupon but at the checkout when you already got the treatment they'd change their words! Zero transparency! When I complained I was treated like I was a liar & they twisted their words by telling me " Only this time we'd do you a favor" Really??! Instead of doing any fake favors please be honest, be professional, & stop looking at the clients like dollar signs $$$$ read more

I purchased a Groupon for a service as a new client at this med spa. I was not disappointed. This facility is hands-down the friendliest, most accommodating Groupon I have ever used. The technician who treated me spent quite a bit of time with me, explaining procedures and talking over various scenarios. I did not feel at all like a Groupon customer! I am happy with the results and will be returning. read more

*****Update2 Ms. Aleksandra was lying over me requesting to use 2 coupons plus 40% discount. Little did I even express the intention over the phone to inquire this greedy request. I was simply curious about how all these discounts work? Could they use together? If not, that's totally understandable! We could have your business play for the voice recording over the phone again and let's see who is lying. Additionally, I did not reschedule 3 times, instead, I called 3 times but no response from the office, hense I left the voice mail 3 times out of respect for the appointment rescheduling. I also did not requesting to use 2 coupons + 40% off , I was inquiring how does the discount work before I went ahead and purchase the Groupon. **** ***Update1 I thank you for your efforts to reply by lying, as it makes your business look better by telling lies, but unfortunately that doesn't make a difference in a bad service I've received here by Jay. Also, totally understood that maybe Jay has something going on personally, or busy at work which caused him acting unprofessionally, however that shouldn't be an excuse when it comes to customer service. Per voice recording my tone and attitude over the phone/ in person has always been nice and polite versus Jay being cold and non-approachable. I usually do my Botox with Board Certified plastic surgeons at Northwestern specialists, but unfortunately I wanted to save some money this time and went ahead tried the Groupon at this place. Obviously the high ratings on Yelp are not so legit. The unwelcoming attitude from the front desk agent named Jay have me decided I will never go back to this office. When Jay called back, first thing he said over the phone was "so what's going on?" then Jay reluctantly answered my questions regarding rescheduling - very unprofessional. When arrived at the office, you know obviously Jay doesn't like his job. No smile, no greetings. read more

Alissa was super helpful and supportive! She took me immediately upon arrival every time and got me in and out. My results are great.

I've called both downtown locations several times over the last three days. No one has returned my call or email. Poor customer service.

I purchased a Groupon for a prp microneedling facial. Scheduling was easy and when I arrived there was no wait at all. The facial itself wasn't relaxing but its not supposed to be and I think it was done properly by the aesthetician Jordan. I'd definitely recommend Skinovatio and ask for Jordan, shes great! read more

Molly did an amazing job on my dysport! 10/10, and I will be a repeat customer. So happy I found this place!

I love this place and I always come back for my laser hair removal at this location because Alyssa is amazing! I have nothing but good things to say about her and the great customer service I received every time. I will continue to come here for my laser hair removal. read more

I've visited this place twice since they opened their new location in Lincoln Park for IPL (skin rejuvenation). I am so impressed with the results and I'm only half way through my series of treatments. I bought a package of 3 treatments with the option to extend it to 4 if need be. But I'm preach really happy with my results, so we shall see. The esthetician was very conservative too my first time and made sure I was comfortable during and after the treatment. On my second visit she wanted to be a bit more aggressive but again made sure I wasn't uncomfortable. She was very communicative the entire treatment and answered all my questions. I go back next month and have no doubt that it will be another good experience and great results! Update on 8/10/17 - I got a spray tan here before my wedding and couldn't be happier. They suggested I come in twice, the first appointment was to see how I liked the results, and since I did, I came in for the second appointment the following week, 2 days before my wedding. The staff and the owner continue to impress me with how friendly they are and how professional! And the results are amazing!!! read more

I have been seeing Sabrina for I-lipo for about 3 weeks now and OMG. I have lost over 4 inches in my lower abdomen so far with I-lipo, diet and exercise. Sabrina explained the procedure to me in detail at my first appointment and was patient with my questions about all of it (and I had a lot ). She recommended I pair the i-lipo with velashape and I'm really happy I did. I had my first velashape session with James, who is also very nice! And I felt and saw a difference after just one velashape session. Overall I'm excited to continue my new-spa journey with Sabrina and Skinovatio. read more

Carol is amazing! Answered all my questions and made the process as painless as possible.