10/10 experience!! Cali held me down from day one--got me scheduled, helped me pick the perfect…read moretreatment, and was so patient when I needed to switch things around last minute. And Karen?! BABY, she is THAT nurse! She made me feel so comfortable, we were laughing the whole time, and my first treatment was a whole vibe. I'm officially locked in on my skincare journey and can't wait to go back!

Complaint Against LaserAway for Unethical Business Practices and Unauthorized Charge…read more On October 25, 2025, I had a scheduled 11:00 a.m. laser hair removal appointment at LaserAway. I arrived on time, was checked in by the receptionist, and taken to a treatment room. Before the procedure began, a nurse practitioner joined by video to review my health history. When I disclosed that I have cataracts, she immediately ended the call and said I was not a candidate for treatment. I left the facility around 11:15 a.m. without receiving any service. Before booking, I had a detailed phone conversation with an intake representative who strongly encouraged me to proceed. I fully discussed my health history, yet was never told cataracts would prevent treatment. Afterward, I reviewed their policies and found no mention of cataracts as a restriction. Despite being denied service, my card was charged $249.00 later that same day (around 1:15 p.m.). I have called multiple times to request a refund but have been repeatedly transferred or ignored with no resolution. I believe this constitutes unfair and deceptive business practices. The company continues to charge customers for services they do not perform and fails to provide clear medical exclusions in advance. I respectfully request a refund of $249.00 and I think the Better Business Bureau should review LaserAway's policies and billing practices to prevent similar incidents for other consumers.

I came In to DVida Med Spa in River North, Chicago for a consultation regarding Fat reduction and…read morecellulite concern. During consultation with Luda, I asked so many questions and all of my questions were answered patiently and honestly as well as treatment plan was created. I am on the plan of getting CoolSculpting fat freezing as well as TShape2 cellulite treatment and after 12 treatments can see amazing results already and planning to continue for couple more. I had other treatments such as Endermologie and didn't see any difference. I am so happy I found solution for cellulite!!! Thank you, Dvida spa and Luda and Bella my practitioners . You are the best!

A wonderful group of people. They always listen to my needs and made me me feel brand new. Highly…read morerecommend them, worth every dollar!

Kim is amazing! Her clients come first. I have had arm pit hair removal, lower legs, knees, feet,…read morethen thighs, and today Brazilian! I am going to be a hairless cat pretty soon! I keep going back for more. Once you don't have to shave, it is life changing. Her laser is amazing! After just one session the hair barely grows in and it is super soft. The thick dark hair follicles are gone that plagued my shins and arm pits. It take 3 to 6 sessions to complete the process, but I am obsessed with the results. I keep going back for more. I have also had a spider veins removed, and a VIPeel done by Kim. Her prices are great and she only carries the best lasers and skin treatments. Plus she is super fun and professional. Thank you Kim! See you in 7 weeks for my next session. I wonder what else I will add on!

So nice! She was very flexible with my schedule and consulted with me to find the right package to…read moremeet my needs. I have more appointments scheduled but am already seeing results!

Came in after a sun spot started to hurt. Wasn't sure what changed so decided to get it checked…read more Dr Mastros was awesome. He didnt think there was any cause for concern but recommended a biopsy just in case. He explained everything and told me next steps. Biopsy came back a few days later and luckily it was negative. All good.

Our experience with this practice was bad. Their service was not good. They didn't provide clear…read moreinstructions before the treatment. Please avoid this place if you can.

Friendly and professional staff who are attentive and answer all your questions! They even provide…read moreanswers to questions you may not know or think to ask! Jennifer is excellent!

I have gone to this Med Spa 3-4 times in the past 2-3 years. I've always had a good experience…read more I've gone to Robin for dysport between my brows and on my forehead. She is wonderful and I highly recommend her for dysport/botox services. I will say that the price is on the more expensive end, but the service is really reliable and lasts a long time. Though, I think it might be more affordable at places outside the city limits (in the suburbs).

Debra is amazing! I had my first electrolysis appointment…read morealmost a year and a half ago for hairs on my chin. I have since added laser hair removal to my underarms, face and bikini. If you only read one thing about this place - hair removal is definitely worth not having to worry about it anymore and Debra is the best at what she does! The process: At your first consultation, Debra takes you through what to expect, including how many treatments, pain level and cost. She evaluated my chin (which was hairrryyy) and said due to my incessant plucking, I had to undergo electrolysis instead of laser hair removal. She gave me a timeline of treatments starting every 2 weeks and eventually downgrading to every 4-5 weeks. She said I would really start to see a lot less hair after my 10th treatment and she was totally accurate. Since then, I've also come in for laser hair removal every 6 weeks or so. All in all, it took about a year, but I no longer worry about my chin hairs and I feel so much better about my appearance The pain: Electrolysis does hurt, but Debra makes it bearable. Since you have to zap (literally) every hair, it is a much more lengthy appointment than laser. But, Debra takes care of you, and after the first couple of appointments you get used to the process Laser is much quicker, but targets more hairs at once so it hurts more in my opinion. Debra will go as fast (get it over with) or slow (take a breath) as you want. She tells you all the post-appointment creams and ointments so that you feel better after you leave her office too. Most of my appointments were during my lunch break from work since her office is downtown. At first with electrolysis there was some redness and swelling that would last up to a couple of days, but could be covered with makeup. Eventually my skin got used to it (and the appointment got less intense) so that all the redness went away within 15-30 minutes The price: So much more affordable that I thought it would be! She lets you know price at your consultation and expected length of the appointments/how frequently you would need to go. So, you can definitely calculate how much it would be in total. I would call Debra a bargain for the peace of mind she's given me about my appearance The place: She works in a dental office which at first sounds strange, but it makes sense given that the chairs move every which way and sometimes you need to be laying down in weird positions. She is always very clean and careful. If she is running late (rare), she notifies you so you aren't sitting around waiting 10/10 would recommend!

Debra has been fantastic! From the very first appointment she made me feel welcome, and alleviated…read moreany nerves I had about the laser procedure. Although the procedure itself is uncomfortable, Debra's bright personality and ability to talk about literally anything makes the time fly by, even as she keeps zapping away! Her office is located downtown, it was very easy to get to after work and she made herself available to me after work hours. I would highly recommend anyone looking for laser treatments to visit Debra, not only have I for sure seen exactly the results I've wanted, but she's just so much fun to be around and work with. Highly recommended!

Very clean, modern cute med spa!…read more I first started going to Spa Derma in Lincoln park but have moved so west loop is more convenient. I see Ashley Heinz for my Botox and she is the absolute BEST!! Not only is she very thorough, caring, welcoming, knowledgeable, patient but also just very approachable. I have seen my fair share of aestheticians at various different Med Spa's . Let me tell you, Ashley has been my absolute favorite !! She just gives you the warm and fuzzies! She's always very positive and in a great mood! She never makes you feel rushed, and she always follows up after your appointment to check in! If you're feeling nervous about getting your first Botox injections or any fillers or any medical grade products, Ashley will definitely take care of you! Love that Spa Derma always has promos also!

I have been coming to Spa Derma for almost two years, the atmosphere is professional and welcoming…read more Love how my aesthetician Krystal takes care of my aging skin. I am not into make up and at 47 I am confident in my skin thanks to the care I am receiving. Just got my monthly Hydro Facial.

This location/company came recommended to me from a friend because of their unlimited services for…read moreone price. When I came in for a consultation, the sales person was extremely pushy and kept me for over an hour (past closing and way longer than the 20 minute scheduled appointment) asking me personal questions and showing me a slideshow that they clearly didn't understand much of themselves. They didn't have answers for my actual questions and steered the conversation away from what I wanted to discuss. They didn't understand how the payment plan worked, which was extremely concerning considering the large financial commitment this is. They told me there would be no interest on the payment plan, but when they showed me the plan it had 24% APR. I only decided to go ahead with it because it came recommended and I had already decided the max I was willing to pay before coming to the appointment (they don't share pricing unless you do this consultation). I was frustrated that person got the commission from me. They pulled the classic trick of the trade that I wouldn't be able to get the pricing unless I committed with them then. I honestly had such a bad experience with them I wanted to file a complaint. I met a couple technicians that day and they were very kind, so I don't want their bad salesperson to reflect on them and their work. Now that I have been going here for over a year, I have only had good experiences and interactions with the technicians. I just wish the sales experience would have been actually helpful and less pushy.

The nurses are kind but seem uncomfortable with the bodies they are working with. Many missed key…read moreareas have caused treatments which become more painful at each appointment as the laser intensity increases to go on longer than was probably really necessary. That also means areas which were not treated have been receiving higher levels of laser intensity than is right for an untreated or less progressed area. The areas that were treated properly are doing great so I'd say - be sure your RN is at "just right" comfort level before getting the treatments.