ALLISON answer the phone in such a friendly manner. I'm used to that cause I used to do the same…read morething years ago we need more of Alison's in the world made my transaction. Very easy. Got things done for me quickly and didn't leave me on hold. I thank her very much. Frontier is lucky to have her.

We have been using frontier for our home for several years. I highly recommend them and their…read moreproducts!!

Great company. Trevor W. does quality work and goes the extra mile to please the customer.read more

I want to share our experience with AFS Foundation & Waterproofing Specialists because foundation…read morework is a significant investment, and I wish we had known more about what ​the customer experience would look like before making our decision. We hired AFS to perform substantial foundation work on our home, including the installation of 10 SettleStop Helical Piers, crawlspace encapsulation, and related work. Our contract totaled more than $24,000. Naturally, the foundation work required excavation around our home. We understood that this would disturb our yard. We also understood that our contract makes us responsible for landscaping, reseeding, resodding, and potentially adding topsoil following normal settlement. That is not what we are upset about. We already have a landscaping company scheduled to address the yard, so restoring the landscaping was never our expectation of AFS. What we did expect was for the excavation areas to be properly backfilled and compacted. In fact, our contract specifically states that when trenching or excavation is required, AFS will "backfill and compact soil to the best of its ability." The work was completed on July 28. Following rainfall, multiple areas around our foundation experienced significant settlement and collapse. We were left with several depressions approximately 8-10 inches deep, including areas immediately adjacent to the foundation. Some areas had visibly collapsed enough to leave voids in the soil, exposing portions of the pier/bracket assemblies. One area had a drain downspout that was never reconnected properly and instead had just been buried by dirt. We documented these conditions with photographs. Again, we were not asking AFS to landscape our property. We were asking them to address what appeared to be significant settlement in the areas where they had excavated and to ensure those areas were properly backfilled and compacted. Unfortunately, this is where our experience with AFS became particularly frustrating. We contacted AFS on August 1--only a few days after the work was completed--to report the condition of the yard and request that someone return to inspect it. By August 5, we had received no response, so we contacted our salesperson directly. Eventually, we were told that a crew would return on Monday, August 10. They never showed up. We received no call or explanation that the appointment had been cancelled. We contacted our salesperson again and were then told the crew would come on Thursday, August 13. That day, we were contacted and told there was an issue with another project and they could not make it. At that point, we were understandably frustrated, but we were still willing to be reasonable and accommodating. We agreed to Saturday morning, August 15. Again, no one showed up, and no one called. We sent messages to everyone involved Saturday evening, expecting that someone would follow up with us Monday morning. No one contacted us. On Monday, August 17, we finally called AFS's main number and left a message requesting to speak with the general manager. We subsequently received a call from the project superintendent, who came to the house that same day and filled in the holes. We appreciate that he ultimately came out. However, at this point, we are left wondering whether the areas were actually compacted properly. The work consisted primarily of dumping dirt into the depressions and manually stomping it down. Time will tell whether the areas remain stable. As for the actual foundation repair itself, I am not an engineer, and I am not going to make claims about the structural integrity of the pier system that I cannot substantiate. We chose AFS because we believed we were hiring professionals to do an important and expensive job on our home. At this point, our biggest disappointment isn't that the ground settled after the work--it is the lack of communication, follow-through, and attention to the condition in which the property was left. For those reasons, we wouldn't recommend AFS to anyone.

Today Anthony came out and went under our crawlspace. I was…read moreso impressed with Anthony, his knowledge and honesty. I felt he was straight with us and wasn't trying to sell us. We are new to the area and so I actually read reviews to determine who I wanted to check on our foundation and moisture issues. Anthony did not try to sell us something we did not need. We will be calling back in one year to have them take another look at make sure that everything is functioning properly. If I were starting a company, Anthony would be top of my list of someone to represent my company. Thank you, Anthony

Unprofessional, I had heard yelling and vulgar language from underneath the house, the quality of…read morethe encapsulation is not really good compared to the pictures of there other work, the price for quality is definitely not worth it, would recommend looking for a cheaper option or someone els!

We had an issue with our crawl space flooding right before the closing on our house was supposed to…read morehappen. They came out promptly and gave us a quote. They were fairly priced and very quick to get the project done when we needed it of them. It took 3 long days to do this project and, although I can't crawl in a crawl space, it looked great from the photos! The buyers are thrilled with the work and we closed on time. Highly recommend if you need any kind of help for foundations or crawl spaces.

I had some bumps and sags in my flooring and noticed some of my doors were not closing correctly. I…read morealso had cracks in the concrete patio floor and cracks going up the brick wall on my back patio. I began the journey of talking with several crawlspace repair companies and was most impressed with United Structural Systems of Tennessee. Chad came out promptly and crawled all around my crawlspace, took pictures, and then drew the area. He explained completely what needed to be done and came up with a plan. His communications and attentiveness really impressed me because he listened to my concerns. I scheduled the work to be done and the girls in the office communicated both email and text when to expect the workers. Detarius (foreman) and Noah (crew chief) came out started the installation of poured concrete piers and industrial jacks to level the flooring. It took a few days, but I could already tell a difference in the way the floor felt. They also informed me that I had standing water in my crawlspace. The positive drain had failed. Evan (project foreman) came and began fixing the cracks in the concrete by drilling holes and filling the voids with PolyLift material. He even fixed the cracks in the mortar between the bricks going up the wall. You can't even tell there was ever a crack! Matt, Sammy, & Robert came out to do the arduous task of installing a new positive drain system and tie it into the existing drainage system. I am so pleased with everyones professionalism, communication, and work ethic. I highly recommend USS of Tennessee!

Johnny and his guys were fantastic from start to finish. I have worked with them multiple times on…read moredifferent projects and I can't find something they can't tackle. I never feel like he's taking advantage with his pricing and it's great to be able to walk through the project one on one with the owner. I would recommend pro lift anytime any place.

I was happy with the work they did for me. Johnny came out to give a quote and he was very thorough…read moreabout observing what needed done (and didn't charge upfront just to look at it like some of their competitors). I had several quotes given, so I feel confident that the quote was fair and not artificially inflated. Daniel was the crew lead on my project and he answered every question and made sure I understood everything. I would definitely recommend them, and will be giving them a call if I need anything else done in the future.

My 1950's era home was sliding off its foundation due to it being built on the side of a hill,…read moredamage from the previous owner, and vibration from rail and quarry work. It needed repairing. I sought out all of the foundation companies in Nashville who all offered very costly solutions to mitigate the movement but not to actually fix the problem. Jay was the only one to offer a solution that seemed radical, but with his experience and skill of his crew pulled it off quite well. The foundation was broken in several places, the blocks holding the house up were broken and cracked and leaning. Jay's solution was to lift the house, tear out the blocks and foundation, pour a new one and lay new block. That is what they did and sit the house back down. This house has plaster walls and ceilings. I expected more cracks than were already there but it didn't happen. I was a very satisfied customer and would recommend WFS to anyone looking for a permanent solution to foundation issues.

Very responsive and down to earth. Answered all of my questions got the work done when they said…read morethey would and of high quality.