I came to this location yesterday to pick up an online order, and the woman who greeted me was unfriendly and rude. I've come to this store several times, and the same woman has Bev rude before. I like The Container Store, but I'd rather just buy online than deal with rudeness in the store. read more

Do not shop at this location. For an organization store the staff here does nothing to inspire confidence that will be helpful. Go to a different location. read more

I have been ordering Elfa items online and picking them up at this location for a few weeks now and the ladies at the front are always so nice. One instance there was an issue and who I believe is a manager corrected it on the spot. Always great customer service at this location. read more

The staff is awesome and very helpful. Full line of products. I was looking for a particular color metal storage and I did not see it on the floor. I was approached by one of the staff and asked if another store had this product in black. She said she would check. To my surprise she rolled at the product I was looking for. She said that had one in back and if I needed a second then just let her know and she would find it for me. Great customer service. read more

0 starts. scammers do not come here! Went to buy a chair that says 29.9 ONLINE. also asked them while there & they said yes 29.9. went to cash they said its 59.9 showed them the price on my cart that it says 29.9. & they changed the price while there Online. So it could change on my cart. Liars & scammers! read more

Love this store!! Always come out with more than I intended to buy! Haha! Great selections and nice staff!

In search of a custom closet designed for our new home and Angela Johnson helped us while we were at the store. She explained the options they provide and we were very happy with the options they offer. All we need is the dimensions of our current closet area and they can provide us with an estimate. She put together a catalog and handed us color swatches to make our choose easier. The only thing we were not happy with was the small selection they had on glass lid containers. They carry a huge selection of plastic containers but very small glass selection. read more

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I love me some Container Store. They always have a great selection of things to put into other things. I love coming here and just wondering around. The place is always nice and clean, the people have always been nice when I come in. My only gripe is that their selection of cardboard boxes seems to have diminished, but I'm sure that's more of a corporate decision. Great place to hang out and shop. read more

I looooooooove The Container Store. I wish I'd invented this store, but it was invented back when I'd barely started school, so I won't get too upset... Anyway...storage for kitchen, pantry, fridge, garage, cabinets, under-cabinets, make-up, bathroom, laundry, and car. Oh, and gift wrap...and awesome little gadgets for your favorite electronics. Oh, and travel stuff. Oh, and office stuff. Yes, I've bought something for all those areas of my home. My favorite is how one of the employee recently made a suggestion of a lazy susan for my pantry--WOW was that a great idea!! Can I just set up a tent in the back corner? read more

What a great store! The container store is a chain store that you can count on from product, store lay out, customer service to the warm fuzzy feeling when you visit most any Container Store, but this one is top notch! Love the customer service found here! I came here today on a work break today looking for a certain container or one that would work closely. In the process I came across several different folks that gave great customer service! Top customer service, were they really focused on the customer! Helping a friend with a fly fishing organizer from Umqua that needed a container to rest in. What I found was the container and great customer service! read more

The container store is one of my top favorite stores of all time. What do they sell at the container store you ask? So glad you did! They sell organizational items to weirdos like me who want all his stuff organized into tiny boxes and large compartments and medium cases. The employees are always polite and helpful. The container store also has an awesome selection of travel items!! If it's one thing in this world that makes me excited about a store, it's that they have awesome travel stuff. They sell Eagle Creek products too. Which is a really amazing brand! I am so unbelievably happy that the container store is opening a location in Oklahoma City!! Years and years ago I had purchased these shelving cables that held up shelves by one screw on each end and couldn't find them ANYWHERE. BUT...I found them at the container store!! read more

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I could get into SO much trouble at this store. I wanted everything there! I came in looking for something to help me organize my pantry. However I walked out with a beverage cart, laundry room organizer, pantry organizer and a few other items. More money than I needed to spend but now my house looks cleaner and more organized! The store itself is set up so well. Everything is so easy to see and find. If you can't find something there's always someone wandering around to help. It seemed like every corner we turned there was someone there to help if needed. Every employee we spoke to was SO friendly. It's like every one of them loved their job and loved being there. It actually made our shopping experience better. I guess it has been years since I was in this store because I didn't realize the mix of things they have. Especially wrapping paper! They have some amazing things to wrap gifts with! I am coming here from now on for all my gift wrapping needs! I would definitely recommend stopping in here if you're looking to organize your home or office! read more

Always a pleasant experience at the store!! The ladies are always willing to help and always good conversation.

Bought Eagle Creek luggage because they told me if I had a problem to bring it in and they will swap it out. Since I travel a lot I bought them because they have a good name. Well one seam is starting to come undone and a wheel is wonky so I brought them in to the container store today only to find out they actually don't swap you out and I'm on my own to send the bag back and I have to buy another bag because I can't travel and not have a bag. read more

Cashiers were helpful. Very nice too. However, one person on the floor just seemed to follow me around. I told him if I needed help I'd let him know. Other man didn't seem to be in a good mood. However, with all the stuff they had, it seems the travel section is so much smaller. Very disappointing. Ok, so here it's a few months later. They don't seem to be very well stocked. Their hanger choices are terrible. This used to be one of my favorite places. But what has happened? read more

The Container Store consistently ranks among the best places to work, happy employees etc., but based on our recent experience in the store, that ethos doesn't seem to transfer to the staff walking around the (overstaffed) store. My wife and I were looking for items in an aisle that was being restocked by 4-5 employees. They made no attempt to be friendly, avoided any eye contact and continued chatting and shelving without bothering to see if they were in the way of paying customers. In the 45 odd minutes we spent walking the aisles, not a single employee (and they are EVERYWHERE - outnumbering patrons) made eye contact, smiled or asked if we needed any help. After reading similar reviews about rude employees, I was a bit surprised that management of this 'top rated employer' hasn't taken note, and made required adjustments. The only bright spot: the checkout clerk was friendly and helpful. read more

Giving this store 5 stars solely on my interaction with a new employee, Kristie (spell check). She was SO helpful and so friendly (to both me and my two year old son) and measured boxes and helped me find exactly what I came in for. She was also incredibly knowledgeable about the rewards program and though I did not sign up today, she is the reason I will come back and do so in the future! I haven't had the greatest experiences at this store in the past but today was completely different and I'm so grateful I got to meet her and have her help me! read more

First time walking in to The container store. Customer service was perfect. I was amazed how clean and organized everything was. Everything was easy to find. I love this store. read more

Crazy busy store I guess people are super unorganized or just need help! Not much staff walking around helping people as they need them all at the registers. Anywho the store is clean and "organized". read more

The Container Store - Love the "shelves" all the products are organized - Home Decor Near Me - Plano, Texas

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I came in to collect an online order that I was told was ready for pick up and waited OVER AN HOUR for my items to be found in the back room. If my order hadn't already been paid for I would have left or just collected the items from the shelves and checked out in store. This occurred at a slow time too. There were more employees than customers in the store. So much potential (nice, large location) but staff needs some serious training on customer service and the in store pick up system. read more

Clean store, with excellent service-plus employees. One took the time to teach me how to wrap a gift with their awesome wrapping paper. Only annoying thing is they always ask for a zip code or a telephone number. Why they have to do this is beyond me, as it's very annoying to the customer. I always use an Alaska zip code ;) read more

The Container Store - Home Decor Near Me - Plano, Texas

I love this location! Everything is displayed super well which makes it very easy to see. Every employee I encountered was genuinely nice and very helpful and immediately pointed me to the exact location of what I was needing! I ended up getting a few more items than I intended and the super sweet cashier CARRIED my items to my car because she asked if I needed assistance and when I asked if I could pull my car up by the entrance she agreed, and on my way to my car she called out to me and I turned around and she was carrying all my items like a total boss! I was super surprised because I've never had such amazing customer service! A huge thank you to Helena for checking out my items and then going above and beyond to get them into my car quickly. I'm very happy with how my first visit to this store went and it will certainly be my go-to!! Really wonderful staff, there's a friendly vibe and it was a very very pleasant experience! read more

Walking into the Container store I could hardly contain myself. Fist off, there is a container for everything that you could possibly need. The only negative is the prices. We were in the market for some type of storage to go on the back of our pantry door to help with our small storage issues. Well a very nice and friendly lady took us right to where we wanted to go. It was a really cool pole with different racks that attach and hang over the door, the only problem was that it was $110! (We were expecting in the ballpark of like $40!) While we stood there contemplating whether or not to hand over a stack of cash for some storage help, two other super friendly workers came by to check and see if we need any help. Also, apparently everyone who works at the Container Store owns at least one of these racks which makes me wonder how much these employees get paid. (Possibly more than my being a teacher!) After shedding a few tears I agreed that we should make our purchase and headed to the register to check out. We were warmly greeted by yet another friendly employee and talked into signing up for email discounts so that maybe after winning the lottery we can return. Prices aside, the Container Store is a really cool place with extremely friendly and helpful staff. If you are in need of some type of container, and have money to use on it, you should give them a visit. read more

I bought a bunch of stuff and didn't realize until I got home that I was charged twice for one of the items. I was pretty disappointed and thought dang I am never buying here again. I called the store and they immediately corrected the problem. I was impressed by the quick customer service and willingness to help me. We have a LARGE walk-in pantry and now feel I can finish my purchases at The Container Store to finish making our pantry look nice with their products. read more

Since covid started, seems all the staff is rude. If you slip your mask down for one second to keep your glasses from fogging up they chew your butt out. They take pleasure in screaming at you from across the store. This is not my first experience at the Stonebriar location. I've been treated the same way at the Fairview location as well. Container Store used to be a pleasant place to shop, not any more! read more

I always have a love/hate relationship with The Container Store; their products are amazing, but my wallet is always much lighter when I leave. I seem to have a $100 cover charge every time I stop here. I love this location! It's easy to get in and out of, the staff is super nice & not pushy, & they always have in stock what I'm looking for. Between this store & Ikea across the street I really should have no excuse for being disorganized! read more

I was just in the store to get assistance pitching some Elfa shelving and was very disappointed with the service. I was ignored by three (3) associates, I had one literally invade my personal space to merely show someone else something, and overall just rude. I come here all the time and service at checkout has generally been great, but today it went from five (5) stars to one (1) in a single outing. Every customer counts, not just the one you happen to be taking to. read more

... nifty stuff here ... love this place mind the prices though ... sad sniffle* read more

This well appointed haven of organizational tools speaks strongly to my heart. Walking in, immediately the variety of boxes, and storage solutions made me feel right at home. Strolling the clean and bright aisles of this store could get me lost for hours. Except for when I would encounter an employee, as their rude and cold demeanor would snap me out of my peace. They would come close to running into my cart, and the first one I encountered I said "pardon me, I'm sorry." Which was met with a side eye and snarky scoff. The staff here would really hinder my return. Disappointing. read more

If you're a organization freak this place is has your fix! Everything here is realy expensive though. Look out for sales on shelving every quarter. They also offer teacher discounts look out for those. read more

If you need it to store or organize anything at all, this is the store for you! Closet, office, garage and living room shelving systens. Wire and wood, adjustable and with all the drawers and bins to fill the shelves. Also every possible kind of container for the kitchen. Little odds and ends - I got a holder to keep key cards together on the keyring and some colorful caps fir keys to distinguish different keys. The staff were very friendly and helpful (I was looking at shelving). read more

Awesome selection and even better service! Everyone here is more than happy to help you and they are a very knowledgable staff. It's hard to walk in here and not buy something you never meant to get- but that's how it is in The Container Store. Prices may be a little higher than average, but the quality and selection make it worthwhile. read more

So continuing on with my last post I did go in on Monday to get the rest of my order. Again went to the p/u desk and they could not find me again! They poked around found the order and reported that the order was not ready and that they discontinued the item. Then their solution was for me to go to a store 10 miles away to get them. Not having them bring it to me. So, they lied to me twice and instead of fixing the problem they wanted to create more problems for me. I told them to forget and cancel the order. Then the refund process was either a gift card.. (why would I want to go back?) or a corporate check. What about cash? It will be a long time before I go back. If I go back read more

I finally got to shop at this store and I was all excited till I had to check out... worst experience ever first she insisted on getting my email and I told her that I'm from out of town and where I live we don't have a Container Store, I told her 3 times no thank you and she gives me her attitude face. Then she gives me the total and she short changed me$1.00 and I point it out to her, she opens her till takes out $1.00 and walks away.... No bag no Thank you or even an apology nothing... whatever happened to good customer service, too bad the receipt doesn't have a clerk number or nothing. My experience with this location is a total letdown, definitely will never shop here again read more

The Container Store always has great products , great customer service , friendly staff , huge selection,no hassle returns ,always many fun things to buy read more

Very inefficient. Many workers here but they are all too busy chatting and not interested in helping the customers.

I am a fan of the container store. I ordered a bunch of stuff online and I picked up my order here. impeccable service in and out within 15 minutes or less. My GOODS were bagged and ready to go at the front.. hooray for you all. read more

Went in on a Sunday afternoon, store not real busy, walked by 3 employees as I was walking the isles and none of them asked if they could help. All just organizing the shelves. Irony... organizing the shelves in the container store. Went to check out and got asked for not wanting to sign up for their frequent buyer program. Really a weird experience.... Will shop elsewhere.... read more

Had been wanting to visit this store for a very long time. Today was the day. We were welcomed at the door by an employee. I was just expecting just containers and storage stuff but pleasantly surprised to see much more - luggage, desks and chairs. The prices are a little steep but they do have a lot of variety for containers and options in terms of glass, plastic most of which is BPA free and stainless steel. Employees are very warm, friendly and knowledgeable on products and help you with options. read more

Recently installed some Elfa shelving in my house and needed to return some unused items. The staff was friendly and quick, the return was easy and no hassle at all. This is a nice, new, clean big store. I will return when I need some more organization in my life which will probably be soon. read more