I had two new swamp coolers installed last month. They are in perfect working order and are keeping our home cool during these early hot summer days. My experience was very pleasant from the first home visit for quote through installation. I would recommend this business read more

Stay away. Under new ownership. Not what they used to be. They left my swamp cooler in shambles when they shut it off last year (and charged me for it) and we are just now discovering the damage. The parts were left neatly stacked inside the swamp cooler. read more

DO NOT BUY FROM THIS COMPANY! I spent almost $9k on a brand new evaporative cooler. I was never instructed on the proper shut down for winter, I was never contacted following the installation to discuss proper shutdown in the Fall. Now my 8 month old cooler has multiple parts to replace and they are taking zero accountability. read more

My Breezair roof unit needed service after operating for seven years with no problems. I bought our cooler from Cooler Company and they have performed annual maintenance. When I needed clarification on the recent maintenance needed, including replacing some expensive components, Steve answered all my questions. I'm always impressed with this company and their employees! read more

We had new evaporative coolers installed by this company. Few years ago. We have an older home with a flat roof and it had many challenges. They did a great job and we have had a great cooling system since then. Last week the controller stopped working so I called and left a message after hours on the Sunday it stopped working. I got a call back from the owner within 30 minutes. He walked me through some resets hoping it would work. When that didn't work he offered to have the repair done the next day. That next day the service tech came and replaced the controller and got us back to cooling. I recommend the Cooler Company and appreciate the cuts service!!!! Thank you read more

Friendly and easy to work with. They installed our swamp cooler on time as scheduled. Truthfully the cost of our swamp cooler was high, but so is the quality and ease of use. It does an amazing job keeping the house cool, for less than the cost of central air. Overall I am very happy with them read more

We had a cooler system installed about 2 weeks ago - and our experience was 5 stars all the way! They got us in quickly for installation, helped us with the rebate program, were pleasant to work with, got everything up and working within a day and did a great job in the actual work. In fact, the inspector who came a few days later said they had done a great job, going above and beyond in ways he doesn't usually see. Lastly, it works so well! So happy we found them! read more

A very close family member uses them for 5 years now; Donovan charged over 1k for a service visit that involved replacing some parts; the main goal was to get it operational for the season; he took payment and did not even bother to connect the water! An evaporative cooler does not operate without water!!! I tried to help and called the next day after FaceTime with a neighbor that showed me the unconnected water line and I was treated like trash for complaining, and told they were too busy to come back out and proceeded to verbally fire my friend from their book of clients. Horrible customer service! The antithesis of service actually which is laughable and disgusting as they are in the service business!!! I pushed and got them to come back out but sending someone else. He confirmed that the initial tech did not do an array of things correctly most importantly connect water! I had to call to ask for an apology and did do because I was so upset by their poor service and then disrespect treatment. Never heard an admission of guilt and never received an apology all because the two gals at the office and another long time employee didn't like my tone despite my being in the right. Disgusting and sad. read more

I purchased their top of the line evaporative cooler EXH70 system 6 years ago and it has been nothing but a problem for 6 years. Every year I had to have someone out to trouble shoot the system at great expense and finally this year it died. According to experts that I trust I will need to replace both the fan motor and control board that costs more than the price of the original system plus installation. These are overprice, over engineered systems that are high maintenance and not reliable at all. If possible pick another provider or go with AC. Systems are manufactured in Australia and expect a 500% mark up for any parts and poor service and responsiveness if you have an issue! read more

I would give this company 0 starts if Yelp would let me! We moved into our very first house three years ago and we have never heard of evaporative coolers since we moved from the Midwest where everyone had central air conditioning. We gave our evaporative cooler a try for the first two summer. We didn't like it. Needed new pads second summer . The house felt humid, the sheets felt like they were damp and, worst of all the windows had to be open which kind of defeats the purpose. During open season of fireworks it doesn't help with our dogs barking at the illegal ones. Our third summer we had this company again and start up the cooler. The mechanic couldn't start it up because he said blower motor was broken. He didn't do anything any work at all but charged us an outrageous $150 service fee! Now we want to get rid of this stupid useless piece of metal off our roof since we got central air installed (which we love by the way) and works way better then an evaporative cooler ever will. Lady on the phone I talked to said we'd either need to have someone come out or get photos and send them to a lady that gives price quotes for removal. Two days after sending the email no one replied back so I had to call. Coincidentally the lady that price quotes was "off." This company is filled incompetent people! We'll be glad to have the stupid cooler off so I can be done with this company once and for all! read more

Called for a service call on an Evaporative Cooling System they installed 14 months ago and after waiting 5 days the technician couldn't fix the problem. I called another HVAC guy who fixed the problem in 10 minutes. They charged me $165 for nothing, ridiculous!! read more

Look no further if you need an evaporative cooler or boiler. We got both installed this year in the "Boulder Bubble" where everything is overpriced and underdeveloped. Not the case with the Cooler Company. The value was higher than other companies, they had upper end high quality appliances, and the delivery and installation were faster than planned. The service is impeccable. It's a small company and the people are friendly, nice, and positive. The best company we have done business with in Colorado! read more

Contractors beware! I had these guys install a $14,000.00 AC system that doesn't work. I made the mistake of paying them in full and am now having to wait for weeks for them to even take a look at it. They have even stated that I need to pay them more $ to get it going. I am so frustrated with this company and I will most definitely not ever use them again. I strongly advise finding someone that actually guarantees their work. read more

I have worked with two evaporative cooler companies in Colorado and these guys by far are the best! After company #1 (let's call them "Schmaltitude Schmomfort") destroyed my home and charged me $6k for a cooler that was installed completely wrong, Cooler Company came to the rescue! They let me know right away what would need to be redone, they were upfront with their pricing, and best of all, they are reliable. Sending texts to confirm appointments and showing up on time are rare these days, but these guys do it every time. And let's not forget about Kay, who always goes out of her way to make sure I'm taken care of when I call to schedule service. You truly are in good hands with this company! read more

Had a Breezair installed during the install the company decided i didn't need vent covers they had quoted that were necessary I had to call the city inspector and waste several hours arguing with them before did what I had been quoted and was required by code. The cooler is now not functioning less than 2 years later and they refuse to come look at it without charging $129 would not recommend using them get a company that stands behind there work. read more

After a negative experience with another HVAC company, I called The Cooler Company for a second opinion on a 20-year-old boiler in a rental unit. Unsure whether to replace the boiler or repair it, we needed to find a trustworthy boiler mechanic. Kevin from The Cooler Company offered to come out and take a look. He said he would be honest about what we needed to do and even said, "Why would you spend 7k to put a brand new boiler in a rental unit?" To his credit, he was absolutely right. Kevin was honest, professional, communicative and knowledgeable. He even made time to complete our job the same day and saved us thousands of dollars by repairing our boiler instead of replacing it. We won't hesitate to call The Cooler Company the next time we're in need of HVAC services. read more

I contemplated giving a three star rating; however, as the work was conducted in a expedient and professional fashion, I am giving the company four stars. Called for a leak in my evap cooler. Within two minutes, the tech was complete as it was just the float valve which had flipped over. Company winterized the unit in about 15 minutes and was compensated over $250 for the visit. Call around, get your quotes and see if this company meets your requirements... I found it a bit on the expensive side and i also received a gracious discount. read more

Since my original swamp cooler was running close to 25 years old, I decided to make the plunge and get a newer one in April 2018. Installation went well, and it worked fine for that season. I asked the about winterization and was quoted around $285, I said I would just do it myself like I have always done. One issue noticed straight off was that it was vibrating bad at lower speeds. I called & told them, when they came out they said there was nothing wrong and it was fine. When I went to winterize it, I figured I better go through the owners manual to be sure there was not anything special needed, and winterized per the manual. April of 2019 I hooked everything back up, only to find waster leaking everywhere. I checked to see where the water was coming from and noticed that the solenoid was cracked. I called them and asked about this and was told the solenoid needed to be removed during the winter. I stated that there was no mention of that in the owner's manual, nor did the installers mention this. I said it seems like something that should be mentioned in the owner's manual, or by the installer. Basically they said to bad, its on me. I what the cost of a solenoid was and quoted $75. I looked it up online and saw them for $50. I called back & told them & they said I could get it for $50 one time. I mentioned the vibration again and they said nothing. May 2019, suddenly the cooler would just shut off randomly. If I shut it off & turn it back on it would work for a little & then shut off again. This continued intermittently, but eventually it shut off completely. I called again & told them & they said it would be $129 service fee to have someone look at it. I complained about this since this should be a warranty issue. A technician came out to look at it, he said he had never seen it do this before & would have to contact the manufacturer and get back to me. He reset the controller board & got it running again. He said he thought it was because of a power outage yet we had not had any outages, but would call when he heard from the manufacturer. When he called me back, he said the manufacturer said this was likely a bad controller board in the system. He said they were were not going to replace it right away they wanted to see if the system reset fixed it. It seemed like it did and worked the remainder of the season. The vibration continued. Late May to mid June, it started shutting off randomly again. I called again. Again I was told I would be charged another $129 for a service call. I told them this was the same issue that I was told last year was a controller board which they did not replace, & since they didn't repair it correct the first time I shouldn't have to pay again for someone to come out. I was told that they have to pay their technicians, but they would credit me towards the bill. I thought this is something that should be covered under warranty and should be ZERO cost to me. I agreed to have them send the tech out and look at it again. The tech came & said there was error lights on the board & he reset it again. He then told me next time if shuts off to go up and find the controller board under a panel & take pics of it since the sequence means something. Like that is my job to dismantle the system & take pics, not to mentioned voiding of warranty. Yesterday 9/14, I went into the attic because we kept hearing a dripping sound. Come to find out they literally had cut the struts for my roof when they installed the system, weakening the whole roof structure which accounts for the vibration, as well as what I had noticed being on the roof to winterize that the area seemed more bouncy than sturdy. I called and waiting to hear back on this now before contacting my lawyer. read more

Jared was great. You could tell he knew exactly what he was doing. When I explained what was happening, he already had an idea of what it was. He checked it out, fixed the issue in about 15 minutes and was on his way. The Cooler Company is going to be my new go to company . And he said they do boilers too! read more

Amazing people! When you need help with all your cooling needs, please call these big hearted people! They go above and beyond, believe me.

This company is great! I called them to get an A/C fixed at the lock shop, they called me back and got the tech out the next day. The tech was very friendly and knowledgeable and told us what needs to be done, he then scheduled us for next day to get it fixed and now we have A/C again! Great service, I would really recommend! read more

Scheduled an appointment with The Cooler company and was given a prompt date and 2-hour window. I was asked to have access to attic available for technician, which was all fine. Received a call the day of my appt and during the window that they scheduled for me that I was not in their area of service and wouldn't be showing up. But, that they could work with me maybe in August when they are not in their "busy" season! Thanks for wasting my time! If this is their version of customer service you probably want to look elsewhere! read more

We spoke with several companies last year once we finally admitted our 25 year old evaporative cooler had seen it's last summer and we'd need a replacement. The Cooler Company sent out a wonderful woman who assessed our home and we went with the Breeze Air system she recommended. The installation went well and we have been so impressed with how quickly our home cools down compared to our old system. When we had the cooler started up for this summer, we had a few issues due to a freeze that occurred the week before our cooler had been shut down last year. It was a surprise to us, but after a phone call with Kay, the office administrator, we not only had a better understanding of the issues, but she also listened to our concerns and offered a solution that will keep us calling The Cooler Company every fall and summer to maintain our system. read more

I just contacted the Cooler Company to turn my swamp cooler on for the summer. I knew I was early to call, but I wanted to order a screen to keep the cottonwood debris out of the cooler. I was so happy. I spoke with Kay who was very efficient and asked me if I wanted the same technician who closed my swamp cooler down in the fall. Of course I did because this technician rocks and makes sure everything is perfect. It was all handled expertly and I really appreciate working with Kay. She made it so easy. Great Customer Experience. read more

After having 3 companies come look at my boiler and not 1 could even find let alone fix a problem I called the cooler company to come out. The Tec was very thorough. He took a lot more time to look and actually tested a few things to see the boiler act up. He was able to fix the issue as well as explain what he was doing and what he suggested to do to keep the boiler going longer... in words I actually understood. I feel the cooler company truly values their customers and takes the time to make sure they are not only happy but also informed. Believe it or not they charged me less to actually fix my boiler then 2 other companies charged me to just come look and say "sorry we don't see anything wrong" I would definitely recommend the cooler company and will be using them from now on. read more

Well, I think there are two kinds of people in the Denver area when it comes to cooling your home. You are either and AC person or a Evaporative cooler person. I am an evaporative cooler person. I like the feel of the cool moist air and the energy cost benefits of a swamp cooler vs air conditioning. When my trusty old swamp cooler gave out this summer, I had to find a replacement. I started looking around and there just are not too many companies that are focused on evaporative cooler systems. The Cooler Company is probably the number one guy in the Denver area. I got several bids and although their bid was not cheap, it was the one I chose. Their manager Dave came out and gave me a straightforward bid on a whole new system. We had been using a smaller roof mounted system that was not large enough for our home and finally gave out after 17 years of valiant service. He proposed a new properly sized high efficiency breezair unit. They would relocate the new unit on the roof, patch where the old unit was removed from, add multiple vents in the home and rewire and replumb the whole system. All permitted and up to code (unlike the previous unit). The system qualified for a rebate that was all handled by the cooler company. The new unit runs effortlessly and automatically. Set it and forget it and you don't hear it. The crew doing the install were no joke. Steve, Chris and Justin(I think) where professional and knew how to get the job done. These guys could handle those surprise things that always come up like pros. If you are considering an evaporative cooling system, give these guys a chance. They offer top quality products and expert installation that will be prove to be your best value in the long run! read more

Four years ago, these folks did the initial installation on my swamp cooler. I love my cooler, and as far as I know, they did a great job. Generally, I was really impressed with their initial installation coordination and expertise. I am fairly diligent about winterizing it, but apparently this year I did a poor job of it. I called to schedule a tech to come out and assist with the cooler leaking. I was quoted $130 for the trip charge. I understood from the discussion that this would cover the trip and service, but would not include any parts (and depending on the nature of the issue, could be more). The tech arrived this morning and diagnosed a 'common' issue of a cracked solenoid (for which he had the parts in his truck). He quoted $175 to my spouse, and I agreed thinking that an extra $45 to replace the solenoid seemed reasonable. When he wrote up the bill, it came out to $305. I very much value having a qualified technician to execute a repair. That said, I just looked up the cost of the solenoid from a parts warehouse, and I could buy it for $45. So, for less than an hour of work, the cost to repair my cooler was $260 in labor. I would strongly recommend using these guys for an initial installation, but I would be hesitant to utilize them again for service. read more

The Cooler Company folks were very professional, and did a great job installing our system! We didn't have air conditioning for over ten years in our house, and now that we are working from home it has been wonderful to have a cool breeze and not be sweating our way through the work day. read more

I paid over $6,000 for a swamp cooler on 5/23/2018. After 3 subsequent service calls the swamp cooler worked for the summer of 2018. It hasn't worked since. This year 2021 I've spent $1,300 in 3 months (May $380, June, $400, July $450) and it still doesn't work. The house stays at a balmy 66 to 76 degrees even when it's cooler outside than inside and the humidity inside is 100%. So it's hot and sticky, like living in Miami in the summer. I call the Cooler Company frequently (at least once a month in the summer) and explain that the swamp still doesn't work. I have purchased a very expensive lemon of a cooling system. My advice is DO NOT BUY this product. IT DOESN'T WORK. I am a widow on a limited income and this purchase along with the $1500 a season to try and fix the problem (hasn't worked yet!) has drained my bank account. This was a bad buy and the Cooler Company hasn't addressed the fact that the swamp cooler still (after 3 years) doesn't work. read more

I can't believe what just happened. We called The Cooler Company yesterday because our swamp cooler broke. It's 80 degrees inside our house and oppressive. They said they could send someone out on Sunday (today) for a $200 service charge. Their employee just left our property with a $200 check and did NO REPAIRS. He said we had a corroded rod that needed to be replaced, yet he did not replace it. He took pictures, said we need to schedule another appointment and left. This company ROBS you for your money. DO NOT USE THEM. read more

My furnace went out on the coldest night in the history of February 21 in Denver's. They responded and were out within the hour. I watched the tech the whole time and he quickly and efficiently worked through potential issues. After he had figured out and resolved the issue, he explained to me what had happened and the likely causes. I would highly recommend this company and hopefully you get the same quality tech when you call. He was great. read more

the unit it self is outstanding, the workmanship was good, but the lack of response to the damage they did to my deck is appalling. The work took place in May, I sent photos of the damage, have called repeatedly and final spoke to the owner who suggested that I was lying. The wood, while dark, is freshly raw from where their equipment ripped into the wood. The damage is small, but requires repair and the longer it is exposed the worse it will get. This is like a $50 fix, wood dough, primer and paint. I am very disappointed at their response and their responsiveness. I don't know if they will be fixing it, the Owner was evasive, it seems like he had planned on just never responding. I will wait one more month before having my attorney call them. Why can't companies just be responsible? read more

I HIGHLY recommend the Cooler Company! When my furnace went out during the first snow storm of the season they were great about scheduling a consult asap and having a great value with their 10 years parts AND LABOR warranty on their Amana furnace and AC. While the sales guy Dave didn't use the fancy ipad presentations the other vendors used for their pitch, he gave a straight forward quote with explanation with a better value than the other vendors. When it came time for the install, Gordie and Ryan came prepared with drop clothes and all to keep my house and carpet clean for the install. Gordie took care to explain to me the process of the install and made sure to answer all of my questions. The whole team, put off a very good 'family company' feel. At the time they installed the furnace they also installed a REMY air filter that has done wonders to keep allergens in our home under control despite our 3 pets. When we needed an AC unit 8 months later there was no question that we would again go with the Cooler Company. I thank the whole team for making the replacement of the heating and cooling (in the first house I've owned) a painless and affordable experience with lots of support along the way. read more

Called the cooler company to fix my broken evaporative cooler that had quit working. The tech was supposed to arrive at 3, showed up at 4. He looked at the cooler and told my wife it should be replaced and that it was completely rusted out when in fact the overall system and body are in pretty good shape. The motor was bad, but that's an easy repair. He left offering no solutions other than to replace the system, he had spent about 15 minutes max. For this wonderful service we were billed $120 dollars. I would not use this company again and do not recommend them. read more

We just had a new evaporative cooler installed on our 1889 home and my experience with the Cooler Company couldn't have been any better. Kay was prompt with our scheduling, Tonya gave us a quick estimate and was clear with us upfront about any additional costs we should expect for our steep roof and plaster ceilings, and Santana and his installation team were FANTASTIC! They arrived on time (even a little early), walked through vent placement and then got to work. They were clean, respectful of our space and willing to answer all of our questions (they even put up with my partner's jokes). I can tell Santana and his team take pride in their work and it definitely shows. I am now writing this from my 68 degree living room and couldn't be happier. Yes, these coolers are a big investment, but the quality of both product and service are unmatched. When it comes time to update my heating, I will be calling the Cooler Company! read more

Don't waste your money. The guy couldn't even hook up his tools to figure out what was wrong with my air conditioner. I pretty much paid him 80 dollars to come out and guess what's wrong and then tell me he can't fix it read more

This company, and their product, is the BEST. I always swore I'd never say something like this, but...if I could give more than 5 stars I would. There, I said it. Anyway, when I think of the 27 summers I suffered through hot days and hot nights in my little brick house, with just a fan to help, I could kick myself. The evaporative cooler we got from The Cooler Company is staggeringly wonderful. Here's the basics: 1. I HATE air conditioning. I leave work every day like an icicle and didn't want that at home. Not big on fans either because of noise 2. My husband HATES being hot. 3. The people who we dealt with at Cooler Company, from the guys who gave us an estimate to the people who did the installation (including electrician from Positively Electric) were knowledgeable and professional. They even cleaned up after themselves so thoroughly that I think it was cleaner after than before! 4. They were FAST!!! 5. I can't even tell that the evaporative cooler is on, it's so quiet. The only giveaway is that I'm not cranky and sweaty because I'm too hot. 6. Husband is happy because he's not hot and because I'm happy. Bottom line - worth every penny...and really not that many pennies for what you get. (And I'm not a woman with pennies to spare!!) read more

We used this company for 5 years as our trusted HVAC company. Recently they were not returning calls, and not sending requested quotes. We decided to look elsewhere. The new company listened to all the problems we've been telling The Cooler Co for years; gas smell in mechanical room and some of the radiators not working or working up to par to name two. The new company was able to find the gas leak and repair it, the gas smell is gone. They also easily bled the air from the radiators and fixed those. Easily solved two things that The Cooler Co blew off as nothing. The Cooler Co also installed a swamp cooler a few years back. After installation it rained one evening, we found our bed flooded as the new swamp cooler had not been sealed properly. I'm questioning why we gave them the benefit of the doubt year after year. Save your time and protect your safety by using someone else. I want a contractor that doesn't ignore a gas leak, don't you? read more

Josh came out and fixed the mess that another local company had made the day before. He is the best tech I have ever had for A/C service, showing me tips on how I could keep my unit clean. We had called them after hours and he was there in 20 minutes and my A/C has never worked better. I will be using this company going forward for all my A/C and furnace work. read more

These guys put in a swamp cooler for less than half of the other two quotes I received. Fast, on time, thoughtful about the install. They cleaned up well and did a good job. Work done as promised. I would recommend them if you are looking for a swamp cooler. read more