I've been shopping at this beauty supply store for years without any issues -- until today. I went…read morein with my daughter, who was excited to try on some wigs. As soon as we walked over to the wig section, an older Asian woman began following us closely. Every time we touched a wig, she was immediately there, hovering and watching us like we were doing something wrong. When my daughter picked out a wig to try on, we were told we had to buy a wig cap for $1.09 (which we did, giving them a dollar). While we understood the policy, what was uncomfortable was how this woman continued to stand right next to us the entire time, watching every move as if we were going to steal something. It was humiliating and made both of us feel unwelcome. We were treated with suspicion for simply shopping -- something no customer should experience. I expected. I will never go back to this Beauty supply store again.

I come here all the time because the selection for hair, costume jewelry, makeup etc. is excellent…read moreand their prices are very reasonable. Another bonus is the actual volume of merchandise to choose from. I highly recommend!!!

This was my first time here, I asked for help and the young lady sent me in the right direction. I…read moregot everything I needed and was truly happy and grateful.

I do not recommend this establishment. Over the last few years, business for this establishment has…read moredwindled as I believe it's highly due to a lack of decent customer service. Because I know my products, know what braiding material I need, and for the most part, wear my hair in its natural state, I never need assistance from staff in finding products. Lately I've been noticing interactions between the owners and certain customers. I've watched them greet, be friendly, and make eye contact with various groups of people, but when it comes to Black Americans you appear distant, not friendly, refuse to greet, and have a look of disdain when approached by a Black American. I witnessed the owner standing at the front entrance yesterday, greet a Hispanic couple and an Ethiopian man and blatantly ignore a Black American woman entering the store. Most of your products are Black American inspired! Your business has THRIVED over the years as a result of BLACK AMERICAN WOMEN and you continue to have this audacity!

Dymond Start, is truly a ! Very nice customer service and helps everyone in the salon! I met her…read moreshopping in January and now she is my stylist.

Extremely disappointed with the management and customer service at the Woodbridge (Stonebridge)…read morelocation. I specifically selected and purchased items based on multiple promotional signs displayed around the store advertising a free gift with purchase. However, when I got to the register, the cashier simply told me there was no gift available. While I understand that complimentary gifts are subject to availability, keeping promotional signage up when you cannot fulfill the offer is completely misleading. It is poor store management and a terrible representation of the Ulta brand. To make matters worse, the staff at this location simply shrugged their shoulders and offered zero explanation or apology for the misleading signs left on the floor. I actually called a different Ulta store to see if this was standard policy, and that location was incredibly helpful, offering to notify me when their next shipment arrived. The Woodbridge location, on the other hand, showed zero accountability or effort. Check your items and ask at the register before you shop here, because management clearly isn't auditing their store floor or training staff on basic customer service.

First of all as soon as I walked in the cashier played the anti theft video I'm sorry I'm not…read moredress to your liking but I'm running to a last minute appointment I wasn't gonna steal and if that was a concern maybe ask if I needed help which I did need assistance for a while but decided I'd figure it out with the negative atmosphere I just wanted to get out she was very un friendly and I will no longer be shopping at this location the disgusting behavior from some of these girls is absolutely borderline disrespectful no one else was in the store btw I was there 5 min and I was so uncomfortable. Do better management.

These workers have no clue to advising. I was advised totally wrong about a product and damaged my…read morehair. I mean...I showed you the color and you handed me the wrong one. Sabotage. Don't go here.

The staff here are amazing! They wear their product and are very informative of the items in…read morestock. The merchandise is kept in great condition. There are numerous promotions of various top brands. Safety is also a priority, don't hesitate to ask for security to watch over you.

If you are going to this store please be prepared to be disappointed. They never have items on…read morestock and there is usually no one there to assist you. There is one particular sales person and she has zero desire to work nor does she have any knowledge about makeup. However, ask for a young lady named Wendy! She will help you and is full of knowledge. She made the experience much better.

Very nice place to shop. The owners were very friendly. The store was clean and well kept! Found…read moresome new products to use for my hair. Everything I've used thus far seems to not work for me. ‍ so I'm hoping this stuff does.

I went to this store yesterday and was not impressed. Once I entered there was no warm welcome. I…read morehad to get the female clerk (Asian woman) to help me out with a couple of wigs. Before I tried on she kept telling me that I needed to purchase a cap for $1.00. No problem but she repeated to me several times while I was in the store trying on a few wigs. I decided not to purchase and just leave but in the end she asked me to give her the dollar as if I were going to run out the store. No tax or ring up she just took the dollar bill in hand and offered no receipt. I wish there were more non-Asian shops in the area. I think these people are cold and rude when it comes to black and brown people. In the future, I will go on line to patronize other businesses.

I made a so called appointment which meant nada in the books of the beauty shop. I arrived as…read morescheduled and was asked if I could drive to the stylist house for my service (weave). A few moments later I was advised that my hair would be braided by a stylist in the shop and another stylist would come to install my weave. An hour later my stylist arrived. I showed her a photo of what I wanted my hair to look like and it was a total bust. A simple bob is what I asked for and I came out looking like granny goose. The $180 style stayed on my head for 14 days and I had to take it out. I can respect a stylist who is on-time and who can admit when they cannot do a style that has been requested. Don't go to Bee's for anything other than waiting and wasting your money. They do not respect your time.

Very unprofessional and disgusting business. They don't wash their hands before doing your head or…read morewhen moving around doing different heads. It's unsanitary and I'm looking at getting a lawyer for scalp damage. I came in with my natural hair and requested a simple braided style. Instead of being accommodated, I was met with resistance about my hair texture--told it was "too straight and long" for the style, that the braids would fall out, and even that my own hair might get cut in the process. I was pushed toward other styles like regular braids or Marley twists, which I clearly said I didn't want. I'm not spending my hard-earned money--especially in this economy--on a style I didn't ask for. For reference, my hair is only 12-13 inches long, not even bra-strap length. I'm a Black woman, half African on my dad's side, and have been getting braided styles with added hair since I was 8 years old. Never have I heard such nonsense about my hair being at risk from braiding. It felt like laziness or jealousy, honestly. If you can't do a style for a valid reason, that's one thing. But don't treat clients poorly just because you don't want to do the work. The braiders were rude, loud, and clearly didn't think I understood their language--which I do, as it's commonly spoken in their country I felt so disrespected. As I was leaving, one of the owners stopped me and urged me to stay, reminding me I've been a loyal customer for over a decade. She told the braiders to honor my request because this is a business, and they can't afford to lose clients over personal preferences. I stayed out of respect for her, but I shouldn't have. My Friday evening was ruined. And to make matters worse,it hurt so bad, the twists were done roughly because the stylist was clearly angry. Don't take out your frustration on my hair. That was the final straw. I didn't even leave a tip--why would I? Never again. I will never come back here. Never again.

Great customer service. I love the hairdo, also they sell hair and supplies which makes it…read moreconvenient. Good price

This place is amazing!!! The products are affordable in addition to the customer service. They…read moreoffer many hair services as well, all within your budget!!! I'll be definitely be back.

If I could leave zero stars I would this is the worse braiding experience I ever had especially…read morewhen u go to the Africans u expect neat quality work especially for $200; I showed the young girl a picture that I wanted ofcourse they said they could do it and my hair looked nothin like the picture; l got boho hair they put a ton of hair in my braids to try to cover the raggedy parts they did it looked like somebody 5 year old try to braid my hair no product or nothin so I contacted the owner DeDe and she said she would redo my hair the next day ; the next day came she made some excuse sayin she was sick she couldn't do it. So she said she could do it the following day; mind you I already paid my $200 for a horrible hairstyle that they did; so I come back the following day I had to repurchase my boho hair so I got boho knotless ; when I got to the shop Dede wasn't even there. the 1st girl that started on my hair was nice she try to do it right then DeDe comes to do the back of my head and start combing my hair rough and moving my head rough and still not using product I asked her was she using product she said no then turn around and says yes but I felt no product on my hair she was very rude like she had attitude because she had to redo my hair that they had messed up; now after this redo I went home looked in the mirror and one of my braids was not done in the back after all I went through u still can't do the job; I wouldnt recommend nobody coming here they do your hair mess and it's no worth your money or time please go somewhere else because this is not good quality service the worst experience ever !!!! Oh yeah I asked for a refund they dnt do refunds but u still go get ur hair redone and it's still a mess bottom line is they can't do hair ; period !!!!

Good fast service, decent prices. Was able to get me in and out so I can get on with my day with…read moresome fresh braids.