Lisa Nelson is an amazing Asst Manager at Woodspring Apartments. She is professional and kind and…read moregoes out of her way for you. I am impressed how quickly Lisa responds to calls and emails. The grounds are beautiful at Woodspring Apartments also.

TL;DR - * nasty, absentee manager…read more* no background checks on employees (you'll want to see those details below) * constantly up in your business * never get dates right for inspections except fire alarms (not an exaggeration) * buildings are filthy * always trying--or just going ahead with--signing you up for add-on 'services' * told that employees are not favoured over tenants (totally untrue) * AI assistant is sooo bad * Ad-copy is lies: there is no retail within any walking distance The manager Abby is worse than useless. She's never there, doesn't keep appointments, and doesn't respond to calls or email. The ONE response we did receive was rude, insulting, and inaccurate! They do not do background checks on their employees. We're not in the habit of snooping on our neighbours. After getting screamed and cursed at for taking out recyclables (?!), and having had dealt with music so loud we could Shazam it in any room for over six months (with, once again, worse than no help from the office), however, we used our OSINT skills to advantage. The loud neighbours in question were an older couple, one half of which was head of maintenance who uses an alias, has been nailed for burglary, and something much worse I won't mention here. Oh yes, and their frequent domestic disputes were lots of fun--nearly had to call the police. Positives: Beautiful nature park nearby, excellent espresso at the Great Scot cart (Erik is the best).

Abby, Tatiana, and Christopher have been supportive, proactive and knowledgeable through my 11…read moremonths living here. They respond to my concerns regarding safety and peace. My only hesitation when I moved in was my perception of the space in the apartment: I'm fairly certain that the square footage includes balcony space, which has never been done in my previous residences.

Renter beware. This place is a friggin money pump. It exists to find ways to pump money out of your…read morewallet after charging you rent for such things as 'valet garbage'. Who ever heard of valet garbage? We stayed here for several months while remodeling our home close by in Charbonneau and while convienient it is very run down. Just take a look around at the deferred mtce, broken light fixtures...etc. The owners are only interested in how much they can bill you. No one in the office when it is open can resolve any problem. When we moved in the unit was dirty and needed repair. We left it in better condition than we found it yet were charged for 'spiff cleaning' along with a bunch of other charges that yet again no one could explain. The units are old, beat-up and it is clear the owners only want what's in your wallet. Renter beware!!! Everything is an 'add-on' charge! Don't get us started on parking which is non-existant...

Love the people in office and very caring. Always on top of questions and or needs. Beautiful…read moreapartments with ponds and fountains and ducks.

I called yesterday to schedule a tour around the property…read more The lady who answered sounded like she didn't want to help me out. I spelled my name for her "Kimberlynn" and she didn't get it correct so I said "it's spelled the normal way for Kimberly with two N's at the end" and she snapped saying that Kimberly with an E (Kimberley) is the only way she knows how to spell it. Lol I'm pretty sure Kimberly is more common than Kimberley, but no need to snap about it. I say that to everyone who can't spell my name and no one has ever responded like this. I then asked her which direction the unit available is facing and she said she doesn't know but it's facing boones ferry rd.... Aren't leasing agents supposed to know which way the unit is facing? I've looked at over 10 complexes this week and Sofi was the only one that couldn't tell me. I'm not from here and don't even know where boones ferry is. I had to open my map and zoom all the way in to get an idea. After a while of me trying to figure it out myself she then told me it's facing south, but it's actually facing east which is a really big difference in amount of sunlight that hits the unit. I drove to the unit and used a compass app. She told me she would send more information the next day via email because she was already off of work. I never received that email. I drove around the complex and only seen one visitor parking. Parking is also VERY scarce. She even told me that over the phone, but in person it's a lot worse. I don't see enough parking to cover 2 people per household, so if you're a couple, family, or have visitors over good luck. I won't be applying here due to the unwillingness to be helpful from the front desk and the parking situation. Sounds like issues in the future if I were to move here.

I have lived in a lot of rentals, from not-so-fancy to downtown high-rises, and the most important…read moreperson is your maintenance staff. Once you become a tenant, they are your singular point of contact, and ultimately shape how you feel about the place you call home. No matter where I have lived, I have respected and appreciated Maintenance, but I have to say the Maintenance here is exceptional. Jason seems to know the issues he encounters as if he has encountered them a thousand times before, has the most pleasant of personalities, and most of all, he is conscientious. He seems to legitimately want to do the best job he can both for the owners and tenants alike and he accomplishes that goal. We recently had a lengthy ice/snowstorm, and while everywhere I have rented has distributed salt/de-icer, I watched Jason meticulously make sure the salt made it up every step to every single door. A task that certainly took significant time and energy, but no doubt saved us all. I have also had him in my home on several occasions to rectify some failures from the previous owner that were done precisely and to the highest standard. Something I truly appreciate. I also honestly enjoy his presence in my home, something that I can rarely say I have thought of with other Maintenance. I do hope Jason is appreciated because he is truly a gem.

Jennifer is not the manager anymore, she hasn't been for several years. No idea who the current one…read moreis, they seems to change every time you go into the office. The rents keep going up while they slowly take away the amenities. The "clubhouse" and "business center" are basically just part of the office and you have no access to them after 6:00pm so they should not be featured as an "amenity." Maybe if you could access them with a key or keycard once things were quiet without people buzzing around the office, then yes, they would be an amenity, but they are not if only open during busy hours with maintenance men coming and going!!! It is nice here during the winter but hot and miserable sometimes during the summer. They do NOT provide AC like it says in the ads. You have the privilege of forking out your own $ for a big bulky unit that you can PAY their staff to install, then you have to take it down in September and figure out where to store the huge thing! The pool is open from 10:00am-10:00pm in the height of summer/heat. It would be nice to go for a swim at 7:00am before work, but for some reason this is not allowed. For the high cost of rent we deserve much better. I guess they don't have much competition so they can get by with providing the bare minimum. It is pet friendly, there are poopers everywhere either leaving their droppings on the ground or putting them in the trash can by the mailboxes so you almost faint from the awful stench when you go to throw out your junk mail :( Update: Ok, I guess I was basing my review on the high standards I was used to on the East Coast. My last apt was fully air conditioned and included free water/sewer/trash and basic cable and internet and the right to take my 6:30 daily morning swim. For Wilsonville/Oregon obviously there are much lower standards, which is sad. Reading other apartment reviews for this area makes you go eeek and be grateful that you don't live in a scary place where they don't repair things or take out the garbage! I have felt fairly safe here so fingers crossed that this continues....

Since moving here less than a year ago I have had one issue after another with the management. They…read moreare unprofessional and incompetent. They tell different residents different things on what they are allowed and not allowed to do. They had my car towed from the premises when it was not supposed to be then took absolutely no responsibility for their negligence and ended up costing me hundreds of dollars . The pictures below are from a roof leak that occurred in December. The roofing company said this was a result of lack of maintenance in the roof which the management denied. It took them over a month to "fix" it. The pictures don't even show how terrible it really looks. I had the manager , Rebecca, come and look at it herself. She claimed it was wear and tear of an apartment and that was the best they were going to fix it. When I expressed my concerns and how I thought it should be fixed correctly she became upset, leaving my apartment and slamming my door behind her. It is not inexpensive to live here so I would expect a much higher standard that they would hold to this property. But obviously they don't care and they'll do the cheapest job they can.

Kimberly answered my email right away and had Sean, (maintenance) came to the apartment right away…read moreand fixed the issue.He did a professional job and had a calm and friendly approach. Appreciate it!

Staff is very friendly and courteous, resolving any concerns or questions quickly. Neighborhood is…read morealso peaceful and quiet, while also being in walking distance of most stores in town.

Hathaway Court is the best apartment community that I've lived in. It's a very dog-friendly…read morecommunity with walking paths all throughout, these paths are also well lit at night. The office staff and maintenance staff are so great to work with; very courteous, helpful and knowledgeable. There are so many things close by; in addition to the on-site park, there are a couple of big parks up the street, various restaurants to choose from in the area, shopping, easy access to I5, great back roads to use. I'm so happy I chose to move here. I love it!

I've only lived at Hathaway going on a couple of months as of yet so this review may be a little…read morepremature. So far, I really like it for the most part. The Good: The area is nice. Wilsonville is just big enough to have most things you need nearby without having to deal with the freeway. The apartments have a lot of trees next to the building which I like. They provide some nice shade in the summer as well as some privacy. The office staff are very friendly and helpful. I haven't had any major issues they've needed to help me with. I did get an Amazon package that didn't show up and the office staff went way out of their way to help me get the issue resolved even though it wasn't their doing. I called once about an outside light burned out and it was fixed within the hour. The Bad: This complex is owned and operated by CTL Management which also owns the complex I just moved out of. I don't care much for CTL due to my previous experiences with them so was hesitant to rent here. There are quite a few families that live here with kids which can occasionally be noisy. Wilsonville road is next to the complex so you get some traffic noise during the day but it seems to calm down later in the evenings. So as far as I'm concerned, this seems to be a decent place to live.

Love this apartment complex. The manager Tammy Hubbard has been supportive and helpful with the…read moreapartment viewing and the entire application process. I recommend this location and the manager's efficiency and care along the way. LE