despite in the positive reviews on here, my experience so far has been vastly different. I was excited when I contacted the dent guys through the messaging option after I saw an ad. The initial response was quick, and I was given a date two weeks out to drop off my vehicle.
That day came, and I walked into the office/waiting to no one. It was around lunch time, so figured I could wait a few minutes for someone to come around. Someone finally did and scoffed when I replied that I did not have an appointment, but was given a date to drop off the vehicle. That should have been my first red flag. Insurance estimate was emailed to the business email per their request, and everything they said they needed was provided.
Two weeks later I call the shop in hopes of an update of any kind. They hadn't touched my vehicle in two weeks....So I had already blown a decent portion of my rental car budget waiting, thinking my car was getting some TLC.
Today marks 4 weeks that my car has been with this shop. Not a single word of communication aside from the phone call I had made.
Once the work is done ( if it has even begun) i will happily change this review to reflect the work, but based on my experience so far, it's not good.
UPDATE: This shop had my car for 6 weeks in total. My biggest complaint is the lack of communication. AFER the work was done was I told that they went ahead and replaced my wind shield that had a crack in it from the hail damage and of course insurance does not cover. I found a towel and shavings of the old window sealant on the seats and floor of my car. Had they asked, I could have told them it was covered with a warranty elsewhere, and I was waiting to get the service scheduled. They did however leave a few door dings in that were not part of the hail damage.
Otherwise, they work they DID complete was great. Could not tell that it had ever been in a hail storm. read more