Been a customer of John Young for years. I'm at the point where I can call him, give a dollar…read moreamount, and receive a wrapped gift for my wife that I KNOW will be perfect, as well as a great value. Neither she not I have yet to not be happy. I'm a bit of a watch-a-holic, and he feeds my addiction with great deals on great pieces. I highly recommend him and B. Young. If he doesn't have it, he will get it for you!!!

John at B. Young & Co is one of the most reliable and trustworthy people to do business with in…read moreChicago. In addition he has some of the rarest and hardest to find watches available. And if he doesn't have the watch you want don't worry because he'll find it for you within minutes. Very reliable and a pleasure to do business with. I highly recommend them to any watch collector or individuals looking for fine jewelry. He is very knowledgeable about the industry and always offers good advice. If your in Chicago and or looking for a unique timepiece he's your guy.

My fiancé came here to have my unique engagement ring designed and created based on a friend's…read morerecommendation, so when it came to designing a wedding band, I decided to go to John too...I wish I never did. I set up an appointment to drive down to Chicago with the intention to meet him in person, show how the ring fit on my finger, share my ideas, and see what he recommended based on his expertise. The drive was long and parking impossible, but I figured it would be important. His office was small and messy, but I chalked that up to being more focused on the rings themselves and offering good prices. He only spent all of maybe 10 minutes with us and provided absolutely no insight or recommendations. He didn't ask for our budget or anything besides "send me a photo of what you want" and joked how he disliked working on wedding bands because females are difficult. That really rubbed me the wrong way, and I should have trusted my gut and walked away then. After a complete flop of a first design based on a photo where my engagement ring wasn't nearly similar enough, I emailed him in detail what I liked about it, what I didn't like and why, asked for his expert recommendations again, and provided an alternative concept. He said nothing besides "give me a few days to get this done and will send it over" and then I didn't hear from him for two weeks. We weren't in a rush, and the second one was better, but he clearly hadn't read the things I liked/disliked about the first design and just took the photo I shared as a concept and made a CAD of exactly that. It still had a lot of things I wanted changed to make it my perfect wedding band since I will be wearing every day, so I tried calling multiple times and offered to chat on the phone, because after a lot of back-and-forth, he clearly did not understand what I was asking which proved very frustrating. We finally got the wedding band to an acceptable place, and when I asked what the ring would cost (as no range was provided throughout this entire grueling process), I didn't hear from him for two weeks. When he responded he said, "it's done, here is what you owe me" which was surprising and extremely unprofessional. After spam calling the practice to get him on the phone, I voiced my overall frustration, and he said "well I'm barely making anything on commission for this ring and you made me do multiple CAD images. So do you want the ring or not?" TLDR: if you want a fun and customer focused experience where you feel heard and valued, go elsewhere. My friends said they love Kesslers and their other local jewelers.

John was super wizardly in his execution of my lofty vision for my wife's diamond eternity band to…read morecelebrate our anniversary. He was very knowledgeable and gave us a great price on a piece that instantly became an heirloom. It is of the highest quality and my wife loves it so much / wears it every day. She gets asked about it all the time and receives enormous sums of positive feedback. John thank you for crafting this artifact of beauty.

Came engagement ring shopping here last weekend and had the best experience! This was my first time…read morering shopping, we had an appt with Vivian. She was very knowledgeable. She informed me on everything we needed to know. The space is also gorgeous, we had a private section for us which was so nice. I got to try on many different sizes and styles. I loved VRAI because they have an option to grow your own lab diamond for a very reasonable price. Overall had the best time!

Had an appointment with Brent , he was absolutely amazing. I went in knowing NOTHING but left…read moreknowing everything. He was very patient with me & allowed me to try many options. The experience was very personalized, selection was great. Would 100% recommend

This is the best jewelry place ever!!! My husband and I came here an engagement ring. We looked at…read morea lot of places and they have the BEST price to quality comparison. You can see as many stones in person or if you are far away, they will send videos. Their location is right across from the bean, so why not make a city trip out of it when you visit, trust me, it's worth it. I love jewelry and they said they are going to add more everyday fine jewelry in 2024, in addition to some new engagement settings, wedding bands and colored diamonds. I can't wait for all the new stuff! They also do repairs and custom jobs. They can make anything you can imagine. Check it out, thank me later.

Came here to make a custom pendant, the staff were all super nice and helpful. They showed me a lot…read moreof diamond options and advised me on the design. They were able to come up with a CAD design and send it to me within days and gave me options and pricing for the material. Overall it was very happy with my experience. If you need anything custom this is the place. Plus they have so many cute jewelry and they make everything in house. One of my favorite jewelry spots!

We purchased our engagement ring from Love and Promise, and were fortunate enough to come design it…read morewith BreAnn a few years ago. Flash forward, I came in for a free inspection and cleaning, and it looks brand new! Thank you, Love & Promise for my beautiful ring!

There are moments in life when you realize you have made a terrible and costly mistake. I never…read morethought this would happen to me, but here I am. Every time I think about my experience in custom designing a ring at this place and the ring that was delivered to me, almost $2,000 later, my stomach turns. We purchased a setting and (2) 4mm diamonds from them. We don't know the actual quality of the diamonds individually because they just gave us a generalized estimate/average of the two. I went into Love & Promise Jewelers with so much hope and trust. We had consultations with many other jewelers and ultimately decided on Love & Promise as the place to custom make my dream engagement ring. We paid $150 in addition to the cost of the custom made ring ($1825 total), for a VIP Custom Rush so we would receive our engagement ring before our 3 year anniversary. Putting the ring on my finger after a month of stress, sleepless nights, hours on the phone and emails with them, and two trips to Chicago, was heartbreaking. Our 3 year anniversary, which I had been looking forward to for so long, was one of the worst days of my life. All my fears and concerns that I raised with them during the design process, although they assured me it would be fine, became a reality. In addition to the overall design, the height and width of the brackets on the two side stones are uneven. Visually, I could see this right away up close, in addition to blurry photos they sent me. I could see the error and Laura assured me "the ring looks beautifully straight." I confirmed with another jeweler what I was seeing was indeed correct. The jeweler asked if I noticed that multiple prongs on the side are not actually touching the diamonds. I could easily slip my finger nail under the prongs. Besides their error in never listening to any of my concerns with the design, the ring is blatantly flawed in quality. A week into the process, I realized that this was a huge error on my part. I should've ended the process there. I raised my concerns multiple times with 3 people at Love & Promise...they all reassured me that my custom ring was going to be great. I based it off the design "Gloria" but wanted to make it my own. Ten seconds into trying on my ring, I took it off, crying. That was the first and last time I put the ring on my finger. We have worked with multiple jewelers over the past few years in preparation for the wedding, and in all honesty, they are the first business who refuses to accept responsibility for their shortcomings and will only consider fixing their mistakes at an additional charge. This is not a mark of a business with integrity. Spend your money wisely and invest in a business who you trust will be there for you if problems arise. I could have put $1,825 towards a payment on a car, 3 months rent, or our wedding, but instead I chose to purchase a ring with Love & Promise. Love & Promise is very clever with words, responses, and they were attempting to make it right but ultimately I could not trust people who wanted to take the easy way out in the beginning and not address my concerns. They wanted over two hundred dollar in addition to everything I've already paid, to fix the angle of the side brackets and the clear evidence of poor quality workmanship. The angle of the side brackets was the #1 concern I raised after seeing the CAD, they reassured me and told me it would look bad if I went through with the changes. I had read all the reviews before starting this process and even in the bad ones, it seems like Love & Promise was sincere and the customer did something wrong which resulted in the customers issue. Whatever they reply to this review I want to be the first one to say, yes, I did do something terribly wrong. My fiance put all his trust in me, as I did with Love & Promise, and I immensely regret designing a ring with them. There's two key pieces of advice I will leave anyone reading this...trust your gut and look at their business on the BBB website. This is the second claim that has been filed against them. UPDATE: I'm adding an email sent to BreAnne addressing my concerns with the CAD. The email includes THREE examples. I'm not sure why Shirley is so hung up on the jeweler Vrai, it was one of the many examples all showing a 3 stone ring. Photoshoot? I'm sure you meant our once in a lifetime engagement pictures that I won't have a ring to wear in. I never said I wanted a redesign for free on the phone; Julie flat out told me the redesign would be $220 to fix the ring. Julie also might remember I told her the jeweler said the ring was well made for it being hand made. I went back to the jeweler and he noticed all the flaws and even took pictures to show other jewelers. Shirley said I exhausted over 7 hours...yes, I spent a significant amount on the phone asking them to fix ONE thing about the ring. Custom design rings allow up to 5 changes, they wouldn't allow 1.

1000000000/10 gets it right always, my favorite place to go for all things jewelry !!! perfect…read moreservice selection and my top recommendation

M.R. Diamonds - Dealing with Jerry has been terrible and he came to us by referral. My hubby had…read moreJerry Design my bridal set, at first it was beautiful, however after wearing it for 2 months started having issues with diamonds coming out of the engagement ring and wedding band. this continued happening a total of 12 diamonds have come out. we would send it back, he would fix it and after getting the rings back it would happen again. We addressed the design flaws and our concerns with Jerry several times, each time telling us that I was wearing the ring wrong, really how does someone wear a ring wrong! the last straw was both my engagement ring and wedding band were just fixed in early June got the rings back and again 4 stones missing, at this point we are just at our wits end with the situation and called Jerry to discuss it and his attitude was terrible not professional, told me to send the rings back to be fixed which I did and then Jerry says I will fix it but it will cost you more $$, we told him no we are not paying any more $ and to fix the rings, guess what got the rings back today and guess what he didn't fix them!!! in the course of the lastest issue with the stones coming out, we asked Jerry if we can look at changing the setting of the rings with the current stones, told us there is no credit for any stones, cant use them in a new setting and will be another $3K on top of what we paid already and to top it off hung up on us, didn't provide a quote or drawing of a new setting that we discussed or quote showing us cost breakdown and refuses to provide a warranty. we are now out the $$ on the set, missing stones and now have to go elsewhere to make a new ring which will cost more $$. Unprofessional, wont stand by quality of work. Don't use this company they DO NOT stand by their work and you will be disappointed!

What can I say other than FANTASTIC service and an abundant selection to fit everyone's taste…read more You're able to peruse amongst the cabinets and try on the pieces you like. The associates are extremely knowledgeable about the designers, metals and stones. It's a great learning opportunity as well If you see a piece that you do find interesting, but it's a wee bit big or small they have a special stash with many more goodies that will tickle your fancy and fit your fingers. The selection fluctuates constantly as most pieces are one-of-a-kind. So if you see something you like I'd suggest purchasing it because it may not be there when you return. I've purchased earrings, rings and a brooch from here. The luck ladies in my family also got their Christmas presents from here. STOP READING MY POST AND GO SPEND SOME $$!!

This place is in Block 37…read more They have a number of different artists on display. Fun to look, drawers pull out (but not all of them) so your can take a closer look at the pieces. Staff is friendly, but kind of follow you and keep asking you what you are looking for. Bike parking outside.

I have been searching for the perfect engagement ring for months and I finally found it! I…read moreabsolutely love the idea of using recycled gold! Sabbia has a Chicago Designer who has a platinum diamond ring in white gold. I am in LOVE! Also, I love this designer because no two rings are the same! She prides herself in making each ring unique and special. I like knowing that no other woman will have the same ring as I do! I hope my fiance takes the hint and buys it for me!

Beautiful jewelry & wonderful staff. If your looking for something unique and very special this is…read morethe place to go.