TEACHERS in Berks Trust BE AWARE...They may wave the copay, but they do not use the same agreement…read moreas the primary care locations. A 10 minute visit with a covid and flu test cost me $183. They did bill me for a $40 co-pay which I was able to have fixed, but that was still a $143 visit! They sell Care Now like our office visits that have a waved copay and quest labs, but the copay was on the bill, and they do not have the same agreement with the labs as their other primary care locations. There is no benefit in choosing these locations over an urgent care. All of this being said, I did like the Doctor. He actually was great with describing the pricing on the prescriptions, I am sure if he had known what the labs would have costed out of pocket he would have shared that information.

St Luke's Walk-in on Stryker's is an excellent facility. The staff are professional, thorough and…read morepleasant. I highly recommend this location.

Our family has been under the care of Dr Manja for at least 15 years. Dr. Manja has the distinction…read moreof having extensive experience and attentiveness in both urgent care, and as our Primary Care Physician. He always treats our concerns seriously and brings resolution. The PAs are very adept and experienced in caring for each patient with skill and knowledge. The most comforting aspect is their determining what follow-up care is needed, even for some serious conditions that our family and friends have experienced. The office is impeccably clean and beautifully decorated for a peaceful feel. The staff is efficient and attentive, giving confidence that our concerns will be answered and attended to in a timely manner.

Doctor gave me a 5 minute diagnosis and left! Really? Cold! When I got home 4 days later, my doctor…read moreasked why I wasn't given an intravenous if I was severely dehydrated? Plus I was positive for COVID. This place is a joke!

Opens at 8am??? Still waiting at 8:15 for 1st person be checked in/seen. 2 women at intake…read morechatting away with a room full of patients. Do not recommend.

Patient First is a poor excuse for an urgent care facility. They don't respect the fact that some…read morepeople experience stress and anxiety at times causing blood pressure to go up. They make you wait way too long and each time someone new talks to you they aren't willing to do what is in your best interest.

I went here for stitches. I had Alex do them and she was great. Really personable and helped me a…read morelot. The nurse as well was nice!

Not open on Saturday's or Sunday's...are you kidding me. Absolutely useless. Why call it Urgent…read morecare when help is needed on the weekends and then your only option becomes the hospital's emergency room!!!

Dr. Andrews is knowledgeable, compassionate, and an excellent physician, but unfortunately the…read morequality of care is overshadowed by the way this office is managed. The office staff often seem disengaged and indifferent, and while management appears to acknowledge concerns, there always seems to be an excuse for delayed test results or poor communication. If all you need is an annual physical, you may have a fine experience. However, if you have a medical issue that requires a treatment plan, imaging, follow-up testing, or timely communication of results, I would strongly recommend looking elsewhere. I experienced significant delays in receiving important test results. I was required to schedule a telehealth appointment just to review them, only to wait more than an hour past my scheduled appointment time for information that could have been communicated in a brief phone call. It gave the impression that access to my own health information was being tied to a billable visit rather than prioritizing patient care. Good medicine requires more than a good physician--it requires an office that communicates effectively, follows through, and respects patients' time and health. Unfortunately, that has not been my experience here.

It is advertised as a walk-in, but the receptionist at the front desk, "Miss Ratched", refused to…read moretake me. They said they have "no appointments" until later that day. Why label your "business" as walk-ins welcome, because I was not welcomed!! The waiting room was empty, as usual. This is the second time this has happened to me at the Washington location! If our health depends on this receptionist, we are doomed!

Julie from the infusion center has the worst customer service skills I've experienced. HOWEVER…read moreWendy is amazing. Kim the nurse is so amazing and was born to be a nurse!!

I am concerned about general care in the Warren ED. My husband, who does have a bunch of medical…read moreissues, was taken by ambulance to Warren ED after he was unable to get up from a chair and walk. He was presented with aphasia and lack of awareness of where he was or why he was there. While he was there he had a massive case of diarrhea. Extremely smelly. When the physican was told that Bill had gone to the gym and the grocery store, he seemed very skeptical. He did pray the knee but seemed to ignore some other issues. The smell, the aphasia, the disorientation. Gave him some pills and sent him home to see his orthopedic doctor. We left and about 12 hours later he fell again. Returned to ED where he was diagnosed with kidney infection, severe dehydration, e coli and sepsis. This is unlikely that this all came together in 12 hours. End result hospital stay and rehab. The concern that I have is the lack paying attention to the entire situation! Instead of looking at a patient and deciding that he was an old man, somewhat demented complaining about a bum knee that was being seen by an orthopedic doctor. Instead listen to the family story and assuming that there was truth in what they said. If there are other issues, go a little further than cleaning them up. Cdiff STINKS To high heavens. If they were really paying attention to the total patient, there may have been a way to correct the sepsis or check for other symptoms. Thank goodness, when he went in again, someone did just that even though the complaints were the same. Susan Millan​

DO NOT GO HERE! WOW…read moreI couldn't agree more with the other reviewer! this place is ABSOLUTELY ridiculous!!! They are not "in network" with anyone so they will try to charge you an insane amount! My experience was similar to the other review. I was visiting from out of town and got food poisoning that lasted over 5 days so I sought a medical opinion. WHAT A JOKE. After calling to confirm that they accepted my insurance (they lied they are not in network) and telling the woman that I would be there in about 15 minutes I arrived to a silent, dark office. The woman told me the doctor was on his way (they must not even have doctors on site). A young doctor in his late 20's early 30's shows up and uses his phone as well. He told me the same information that I found on Webmd and advised me to drink gatorade. He didn't perform any medical services. Although he did, write me a script for a prescription that Walgreens does not offer because it was too small of a dosage, so I got something over the counter. A couple weeks later I get a bill in the mail for over $1000!!!! FOR WHATTTT? Don't go here, you are way better off going to the new St. Lukes Anderson Campus for exceptional help.

The WORST experience I've ever had at an urgent care center! Had to go on a Sunday due to a very,…read morevery painful rash in my scalp, in front of my ear and on my face. When I got there, only the receptionist was there. Dressed in plain clothes. She said the Dr. had just stepped out and will be back in about 10-15 minutes. Shortly later, she showed me to an exam room. The doctor came in, also in plain clothes. Shook my hand and said he was the doctor. Took a look at the rashes (all on the same side of my head) and said he wasn't sure what they were. I told him they were very painful and that I had severe pain in my ear and thought it was shingles. He said, possibly. He left the room to "write me some instructions". He left the door open and as I peeked around the open door, saw him on his smartphone. He came back into the room, with no written instructions, with his phone lit up. I am sure he was trying to see if they were shingles. He again said they "seemed" to be shingles and to follow up with my GP. Wait...what about the severe pain I had in my ear? Wasn't he going to give me any meds? He said, oh, take Motrin and I'll give you some drops for your ear. First thing Monday morning I called my GP. Couldn't get in until Tuesday, so I ended up going to St. Luke's North. There the doctor told me that I, in fact, had shingles, and that the drops I had been given would have no affect on anything I had. He sent me home with a medication and told me to take Motrin. Follow up if it didn't get better. Well, it started getting better after 24 hours on the medication. Oh, then I get the bill from Northwood....$1,700.00+!!!! Un-freakin-believable! My insurance would only pay $285.00 of it, so I called Horizon and they were kind enough to get on the phone with Northwood with me. They talked Northwood into accepting the $285.00 as full payment...that is the ONLY reason they are getting ONE STAR!