1. The Dog Company

    1. The Dog Company

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    Dallas, TX

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    The Dog Company

    5.0 (1 review)

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    14 years ago

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    Petco

    Petco

    2.8
    (83 reviews)

    I brought my dog here for years for routine check ups. She never really had any issues before. But…read morewhen I actually had a concern it kept getting dismissed by multiple vets at this saw clinic. She was having a lot of itching and hair loss. I was told that the hair loss is just normal for her breed and that's what's likely causing the issue. I was never even offered anything to treat the itching. After being told this for the 3rd time, and with my dog experiencing progressive hair loss and worsening itching, I finally took her somewhere else. After just one visit at another vet clinic, the vet went over treatment options and rightly guessed that my dog was having allergies based on where her hair loss was and where she was itching. She even discussed other causes if this treatment didn't work. Petco didn't even ask me this. Since starting a prescription allergy pill her itching has greatly decreased and her hair is growing back. Looks like it wasn't just her breed's genetics.

    This Clinic is worse, they just want charge you mone money than you need services for your pet…read more I make appointment for my dog, reason visit rabies vaccine, i do with Petco before, they have all information and history my dog, Meet a staff, after all the questions im already fill all in the form online before you visit. I take care my dog very well, dental clean every year,supplies support, flea medicine. I only need rabies vaccine every year. They tell me a cost about 50$ for vaccine plus I need to pay 99$ for the exams. What I need the exam for??? They said kinda policy when visit this vet, I won't let this vet rip me off like this. Need find a place to trust more this place every one.

    Petland Dallas Preston

    Petland Dallas Preston

    2.2
    (125 reviews)

    After my recent visit to Pet land I had to let everyone know…read more Why is this outdated model of a business still around? Do you see other pet places selling dogs? Many other pet puppy places conduct adoptions. No one knows the personality of a dog (just like a person). Why not adopt an adorable adult dog that you can know how it behaves and whether it is right for you household. I found my visit to this location making me think about ethical behavior associated with animals in our world. Please consider adoption. Many puppies and young adult dogs and cats are destroyed every year because of lack of adoptions Just saw this! Petland puppy mill puppies Petland is the only national pet store chain in the United States that still sells puppies. Petland is also the largest retailer of puppy mill dogs.

    Went to look at two different puppies to adopt. The first dog had horrible kennel cough, was…read morewheezing, hacking and choking. I let the person at the store know about it and she said it probably just had a cold, took it back from me and put it back with 4 other puppies. I asked what the process was for situations like this, in the event that I left with a puppy and it became ill. The girl didn't say a word she just looked at me and walked away. It was super strange but I thought maybe she didn't hear me. I walked back to the front to ask if I could see another puppy. She didn't say a word, again, but brought the other dog. The next dog they gave had feces all over its bottom and smelled like dead animals but nonetheless- I was trying to clean him and was interested in leaving with a pup. I played with him for a while and was trying to find her to ask for the price but waited about 40 minutes and she was pacing around the store and seemed very stressed or overstimulated so I waited until she got closer. I asked the price and was told it was $5500. I said that it seemed kind of high BECAUSE IT IS and asked what came with it. She said that they are the #1 pet land in the country and if I didn't get the dog someone else would because they never have dogs for more than a couple of weeks. I ignored the poor customer service and passive aggressive comments and behavior because again she seemed stressed and panicked with another person also playing with a puppy. After another associate told me I could place the pet on hold while I considered, I asked the person I was originally working with to place the pet on hold and was told it's 30 minutes. I wasn't sure if I needed to give her my info or what next steps were so I was standing near the front waiting for her to give direction and she asked why I was just standing there... I said I didn't need anything and would go home to consider, thanked her for her time- again, zero response and she just stared at me. I left because I just had a terrible experience and wasn't sure I wanted to my money to go toward a company that clearly doesn't care about their animals or their customers. I called today to ask more questions about the pet since my questions were disregarded yesterday and spoke to Teagan who said he had no information, pricing and couldn't give any info that I didn't get yesterday because he was "off site in a call center". When visiting yesterday, I remember seeing people sitting in the back and realized he actually is not off site or in a call center- but is visibly sitting in the back of the store next to the training area. Teagan told me that the price of the pets are starting at $1300 and the extra (required) add ons- like unlimited nail trimming and a bag of food, make the price increase to $5500. Teagan continued to repeat that he can't give me any more information and I would have to come into a store. I asked if there was someone else I could speak to for my few questions, and he asked why I wanted to speak to anyone else. I reiterated again that I wanted to ask some questions before driving an hour for questions that could be answered over a call. He put me on hold then again refused to allow me to speak to anyone and again told me to come down to the store. Then he offered to "transfer me to speak to someone in financial services to see if I can even afford the dog." If I couldn't afford the dog, I wouldn't be inquiring again today and wanting to ask more questions... The customer service is horrendous. The staff is not knowledgeable. They are inattentive and seem completely bothered by customers asking very basic questions about the pets they are selling. I can only image how they treat the pets if they are this combative, aggressive and disrespectful to customers. The whole process seems extremely scammy and bizarre and I am genuinely concernedwith the health and safety of the pets after what I witnessed yesterday with an ill pet being placed back into a cage with others while another was covered in feces. Extremely disappointing.

    The Dog Company - petstore - Updated July 2026

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