1. The Dog Palace

    1. The Dog Palace

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    Southington, CT

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    The Dog Palace

    5.0 (1 review)
    Closed 7:00 am - 7:30 pm
    Updated 3 months ago

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    Response time

    9 hours

    Response rate

    100%

    Services - The Dog Palace

    Pet boarding

    Dog boarding and training

    The Dog Palace Photos

    Recommended Reviews - The Dog Palace

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    9 days ago

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    Ask the Community - The Dog Palace

    Coaching 4 Paws - Welcome area

    Coaching 4 Paws

    (26 reviews)

    Let me start by saying I did not get training here, and for very good reason. The price was…read moreastronomical and I also had an awful experience during my phone consultation that completely turned me off and I wanted to warn people about it. I spoke with a woman and maybe 10 minutes into our conversation she tells me my only option is board and train which would be sending my dog away for three weeks and it's usually $4200 but she would give it to me for $3400. I immediately tell her that that's not doable for me, and during our conversation I got very emotional and began to cry to which did not phase her. She continued the sales pitch without hesitation. The entire phone call was the most sales phone call I've ever experienced, it's like she was reading off a script and there was nothing personal about it. She wasn't listening to me to understand, she was listening to me in order to respond and she already knew what her responses would be before I was done speaking. So impersonal. I asked her to send me the payment plan options so I could look into it which she did but I also expressed to her that three weeks without my dog is a very hard decision for me to make. She told me to let her know in 24 hours if I was going to do it if I wanted the discounted price. That's a big decision to make in 24 hours, spending that amount of money and also sending my dog away for three weeks. I explained to her that this is not something I'm going to move forward with at this time because I cannot afford it and the length of the training does not work for me. I told her I would reach out if I change my mind in the future. She then texted me a text message that I thought was incredibly inappropriate and was intended to guilt me into taking the training. Now the price isn't just not doable for me because I want to save money, I literally don't have that money, and I don't have the money for the payment plan either it is simply too expensive for me. My entire phone call and also the follow up text message made me feel that they were more concerned about closing the sale and getting money then actually caring for and helping my dog. I even asked her if there were other options she basically told me no. If I am going to put my dog in the hands of other people for almost a month I want to be sure that I can trust them and that they actually care and that this isn't just another sale for them. I felt this was just another sale for them.

    We just picked up our puppy on Monday after being at Coaching 4 Paws boot camp. She came home a…read moretotally different dog. I more biting and jumping. She behaves and follows all the commands. We can eat dinner and she stays on her blanket and doesn't beg for food or try to jump up. We were kept up to date with text messages and videos during her stay. I have recommended Carlos and his team to several people. Thanks to them we have a great puppy.

    Cherry Brook Kennels - Mabel at Cherry Brook Kennels

    Cherry Brook Kennels

    (47 reviews)

    Our dog Willow loves it there!! And always comes home cleaner than when she left :)…read more The staff are very nice and friendly and often have their dogs with them as well to play!

    Be warned- This place does NOT have cameras. If an incident happens there will be no evidence of…read moreit. Our first incident here was when our dog slipped out of her collar when a staff member was handling her outside of the building. Our dog ran into the busy road and narrowly survived. We decided to give them the benefit of the doubt that it was an honest mistake. Last week when we picked our dog up at the end of the day we were informed that she had a gash on her leg and had been limping in the morning. We took our dog to a veterinary urgent care facility and, five hours and 1500 dollars later, we were informed by the vet that she had most likely been bitten due to the nature of the wound and the level of pocketing. Our dog now has stitches, a drain, has to take medication, and has to be monitored in a cone for 10-14 days. The following day I spoke with the owners. I asked why they hadn't called us when our dog was limping in the morning, and why they again failed to inform us that they found a bleeding wound on my dog in the afternoon. The male owner spent the conversation downplaying the event and arguing with me, claiming they had only seen a "little red dot" and that "these things happen when dogs play". He also came up with excuses like, "it's hard to see wounds sometimes because of fur," yet our dog has short white fur. No matter what, the owners/staff should have called us when they noticed that our dog was injured. They refused to help with the vet bill, but did refund our daycare package.

    The Dog Palace - petboarding - Updated July 2026

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