Staying at the Hilton Garden Inn was a disappointing experience. From the beginning, the staff was…read moresurly. We stayed 4 nights and all three of the front desk staff we interacted with were either rude or, at best, unfriendly. Worst part was after we discovered that housekeeping didn't provide us with enough towels or toilet paper (4 of us in the room) we tried to get more sent to us. The employee informed us that housekeeping was long gone and he was not interested/willing to help us with the supplies we needed. When I asked when someone else might help me he said he had no idea. Frustrating. If this were a 2 star hotel I would understand. But we paid $300/night and the service was far far below what we expect from a 4-star Hilton. Also of note - the rugs were dirty and were drenched in cleaning product smell (perhaps it used to be a smoking room?). Really gross.

I've stayed at this Hilton a few times. It's affordable and a good location in the middle of…read moreeverything we needed to see. I come up here every few years to visit family, so having a hotel so close to everyone and at a good price is very important to me. The service is always good! The continental breakfast was decent, but the service of the older lady working the dining area was the icing on the cake! I can't remember her name, but she worked there for over 20 years when I was last there (2020). I hope she's well!

This is a great hotel in a great spot in downtown Ithica. I have traveled to dozens or Marriotts…read moreand this one is clean, good location, and the food/bevs were also good. Why not five stars? Dang, the traffic outside easily permeated the room I was in. Like it felt like staying in Manhattan it was so loud outside. Worse is I swear there is some sort truck route or nearby business that is truck-centric and they are all driving with empty beds that amplify the imperfections in the road -- just banging away all through downtown. I realize Marriott cannot control this, but for that reason, a lower rating.

The shuttle bus service is very good. On time, highly recommend. Even though there's only one…read moreperson, they are still there.

It was amazing! Cocktails, live jazz, pizza truck and beautiful room! Very clean. Wonderful…read moreanniversary evening!

Great location, great staff, beautiful building, and lovely bar drinks. Would certainly stay here…read moreagain. They have a nice bar inside the hotel and another next door which has great atmosphere.

For $570 a night, breakfast not included, one would expect more...The rooms are quite standard and…read morereasonably comfortable, but some wear and tear are noticeable. The staff ranged from a somewhat obnoxious person at the front desk (Tiara) to extremely helpful, friendly and polite manager of housekeeping (Jason). The cost benefit ratio of staying at that hotel is quite low.

This is NOT a pet friendly hotel. It is a "dogs only" hotel. This is an exact quote from the hotel…read moremanager working the front desk when we checked in for out FIVE-night stay. Nowhere on the website does it say this is a "dogs only" hotel. The pet policy listed on the website only states no more than two "pets" and that they must be less than 35 lbs (and medium in size). That's it. So imagine our horror when we arrived after a six-hour drive to be told we would not be allowed to go up to our room with our "pet" cockatiel. The manager, Tiara, argued that because it did not specifically say "birds allowed" that we didn't have an argument about the website only saying "pets". I call BS. Words mean things. Pets means pets. The hotel can have whatever restrictions they want, but making it a secret until after you pay, and pack the car, and drive six hours is an egregious failure. Not only was our entire party exhausted from the trip, but our bird was at his maximum stress level after (a) being in his travel cage all day, and (b) experiencing a frightening experience in the hotel's very poorly designed parking/unloading area out front that many others have mentioned in their reviews. He needed to go up to the room and sit on one of his humans to destress, pronto. I was extremely concerned that the additional stress of being loaded back into the car to basically be homeless for the night because we had NOWHERE ELSE TO GO (which I calmly explained to Tiara) would cause significant harm to him. Birds can die from stress. Tiara did not care. She apologized, which I calmly told her meant nothing to me if she was actively willing to harm our pet who is every much a part of our family as anyone's dog is. She said she was concerned about the comfort of other guests and possible noise. We were already checked in. We had our room keys. WE were guests. She did not care about our comfort. This felt like a bait and switch, like we had been defrauded into believing we were booking a pet friendly hotel, when in fact this hotel does not care about pets, or animals in general - "dogs only." Another manager came down. Other guests were noticing the situation. I distinctly heard one mutter, "Let the bird stay." And this is when the other manager explained the hotel's other Super Secret Pet Policy: that you must stay with your pet; it must never be left in the room alone. [This policy is only viewable to guests via a QR code that you can only access from INSIDE the room after checking in. And, again, it only said "pets".] Again, the hotel can have any policy it wants, but please, for the love of all that is good, MAKE IT PUBLIC. Maybe it was the potential for a chant to break out in the lobby: Let the bird stay. I don't know what changed, but finally the other manager, not Tiara, begrudgingly said they'd "make an exception" for us. Buddy, to say you're making an exception implies there was a rule to make an exception to. There was not. Then, of course, Tiara jumped in to make sure we had the worse time possible and informed us we would be KICKED OUT if there were complaints about our bird's noise. Birds communicate vocally. Our bird could exhaust a toddler once you get him going with playing peek-a-boo. He'll offer a cheerful "hello" when you walk in the room, or ask if he's a "good boy?" (yes, always). Sometimes he asks you to "come'ere." And ... sometimes he just likes to let it rip. He is a bird. Once we got up to the room we immediately started looking for another hotel, and there was nowhere else to go. I don't want to get into personal health issues of members of our party, but leaving the next day to drive back home was not really feasible. We had to stay. And it became very quickly obvious why they were concerned about noise. As other reviewers have pointed out, the walls of this hotel are appallingly thin. A short, incomplete list of noises we endured that were not caused by our bird: toilets flushing (not ours) Someone banging a drum outside dogs growling and fussing with each other entire conversations (Girl, talk to him, not your friends!) machine guns coming from the other room's TV a weird chirping sound coming from the vents someone apparently moving furniture in the room above us (?) me, screaming when the shower almost burned my skin off I will say the beds were very comfortable. The restaurant was decent, though I did get sick after our first breakfast, the tofu scramble. The rest of the stay I just went with the oatmeal. Yulia was a very nice server on the breakfast shift. The parking was atrocious. The nearby lot was closed. We had to walk 0.8 miles to the closest lot. A very poor experience all around.

Easy check in. Location is one street from downtown. Very clean. Bed comfortable. Breakfast…read morewas fresh and coffe very good

Beautiful historic home in walking distance to The Commons downtown business area in Ithaca…read more Delicious homemade breakfast included. Common areas well appointed and clean. Now for suggested improvements. Remove room air conditioners to decrease street noise in non-summer months, open the front entrance to the house rather than the side door and provide at least a part time innkeeper presence. Although the owner is available by phone and very responsive, the place misses the friendly and informative presence of an onsite innkeeper.

We stayed at The Hotel Ithaca a week ago. I've stayed at many hotels in this price range (around…read more$300 on the weekend) for business that were nicer and I'd rate this hotel average. PROS * Convenient location to the Ithaca Commons, an outdoor area with stores and (a few) restaurants, Lake Cayuga, and Lake Seneca * Close to a Wegmans, Chipotle, Panera, etc. Not walking distance but a few minutes away * Accommodating staff was very nice * Restaurant (more on that in cons) * On-site parking * Quiet in the north tower where we stayed--could not hear people in other rooms * Decent gym * Comfortable beds CONS * Hotel is a bit worn, in need of carpet cleaning, replacement, and painting * Hotel not very clean in general, and I saw no cleaning staff vacuuming anywhere on the premises * Entrance area from the side parking lot offensively hot and stuffy * Non-functioning pool * You must call every morning for maid service (making beds, fresh towels, etc). The first day they did not come, we called again, and they came after 5pm * First morning at the restaurant (Sunday), had a normal breakfast, which was fine. Second day was a buffet breakfast, which was absolutely sub-par. Service sub-par as well. We did not eat there after that and had no other meals there * Ithaca has defunded their police. This is not a political statement. They have about 4 police officers for the entire town. We did not see one police officer or police car in 3 full days there, and there are some shady areas of town you will see homeless people, some right by the hotel). I don't know what they're thinking. This is NOT a hotel issue, but something to be aware of Summary: You might be better off with a lower-priced national hotel chain and some serve breakfast for free. Paying extra money to stay here not worth it in my experience. Regardless, please do leave a tip for the cleaning staff, who deserve and need it.

I stayed in their north tower, which is their remodeled tower. The room is good enough, some rust…read morespots in the shower. I would recommend staying at a Marriott or Hilton. This room is expensive and not worth the price. Their internet is annoying, always having to input the password, but then having issues connecting to the login page. But to make matters worse, my key worked every other time. I had to constantly go to the front desk for assistance. Very inconvenient. I will not be staying here again.

Writers! I spent the…read morelast several day at La Tourelle Inn in Ithaca doing a self imposed writers retreat. I've done this before, but THIS place is everything I've never found before. The pic below is just one of at least 12 places where you can sit in total silence and write. There were gazebos, benches, nooks inside, a tent covered breakfast area outside and that's before you get to the fireside camps where other people were "glamping" but hotel people can go sit by one of 12 fire pits! I also went out there during the day and took a nap on a leather couch in an outside tent covered living room in TOTAL SILENCE. Well not total silence. There were birds, frogs, and crickets. There were people if you wanted people (and I met two dogs!) but what struck me was the absolutely silence and solitude I could find. I desperately needed it, and I've NEVER found it like this before. If you go and don't want a balcony, room 104 is the quietest. There's a double door (room and hallway) so any children screaming in delight or adults laughing in the common area is blocked twice. Oh! And there's a trail head to buttermilk falls on property and it's right across from a Buddhist temple which just adds to the ambience. Plus the most delicious food and cider and lake views are found in Ithaca. If you need this, GO.

It's almost 9pm, & several folks staying at the hotel are complaining about the extremely loud &…read morebooming noise we can hear in our rooms-even on the second floor. Was informed by the desk person-who is very nice, that her hands are tied & provided me the mobile number of the manager Jason who was already headed home. Left a voice & a text message for Jason. No return call or text??? Informed music will go on till 10pm.

Stayed here for two weeknights and was very comfortable with my stay. Between the smooth airport…read morepick up process, check in, clean rooms, very helpful event staff, and great catered food, I had a great experience! We were a group of about 10 in total and I have no complaints for our event or stay.

Overpriced and under trained staff. They charge for minimum…read morethree nights during move in days at Cornell. Ridiculous. $1000 for one night in a two star motel.

Stains on furniture Feet were black and so was the shower…read morebasin Mold/mildew in the shower

This place really offers bang for your buck. The staff here is top notch! We stayed here for five…read moredays and everyone we interacted with was very welcoming and friendly. They offer a daily hot breakfast buffet from 6 AM to 10 AM. It has things like bacon, sausage and gravy, danishes, and sausages. The dining area also doubles as the business center. It is spacious and clean. The hotel is in a convenient location. Made my daily commute to Cornell quick and easy. There are also many shops nearby. Our room was equipped with a small refrigerator and a microwave so we stocked up at Trader Joe's so we would have good food in our room. There is a market in the lobby that has chips, snacks, drinks, and some microwave foods. They do not sell alcohol. Parking is plentiful, easy, and free. Two bits of constructive crticism. The elevators smell horrible. There is a strange chemical smell. If you've ever gotten your hair permed, it's similar to that, and it is strong! Also, our room wasn't super clean. It looked like it hadn't been vacuumed at all and the shower was mildewy. The staff was quick to take care of anything we needed though! We would stay here again.