We are so grateful to have a vet in downtown so close to home, and especially appreciate Dr. Wiggers. She has been such a wonderful vet for our special needs dogs, and she really cares about them. That means so much to us, and we are grateful. read more

Dr. Wiggers and staff have been taking care of my siamese cat, Lilly, for years now and previously my calico, Pebbles, before her passing last year. I highly recommend this practice for their professionalism, empathetic gestures, patience and value. Also the team at this business as been very safety conscious during the covid crisis, which I highly respect. We've since moved to the northside of Indy from downtown and will continue to bring Lilly here. read more

I cannot say enough about the care my geriatric cat has received at the Downtown Veterinarian, and the excellent service I have received, as well. From the friendly staff working at reception, to the technicians and the doctors, everyone is so kind and so professional. Communication with the doctors is very easy and thorough. Dr. Buchanan has been very compassionate with my cat and very honest and thorough in her treatment. I just wish I had brought my pet here sooner. They are the best! read more

I would not hesitate to take your pet here. We've worked with several of the vets at the practice and all have been nothing short of wonderful. They are very responsive, their prices are fair, and they are not pushy. We had a sick dog and Dr. Buchanan was the most compassionate vet you could ask for. He listened to what was going on, took his time, talked on the phone with me multiple times and answered every question I had (and I'm a question asker). He gave me confidence and wisdom to take care of my girl in her last months in a way I could only hope for. I'm thankful for him and his genuinely caring staff. read more

I am so grateful I switched from our previous vet in the city. This vet is top notch. You can tell immediately that the staff cares and takes the time to get to know you individually. They were so kind with my Moose. He recently had a medical emergency and Dr. Buchanan spoke so clearly about his situation with me, it allowed me to feel confident in caring for him at home. I can't recommend them enough. read more

We took our dog to this vet and it was a wonderful experience. Being new to Indy it was scary trusting someone with our little girl but luckily they take the time to get to know you and your pet! They also don't rush the process and the prices are even great! We will continue coming in the future when it is needed. read more

I wish I could rate Downtown Veterinarian way higher. They all are kind and compassionate. I feel comfortable and cared for. Tom Buchanan is especially knowledgeable and supportive. I have brought my cats there for nearly 20 years after having had several veterinary experiences in several states and cannot recommend Downtown Vet more highly. read more

Dr. Buchanan and his staff are top notch!They are all very knowledgeable. Dr.Wiggers is handling a current situation with our beloved American Bulldog and has been so knowledgeable,helpful and compassionate. We have gone here for years.We travel 45 minutes each way to have our pets treated by these amazing professionals. Kuddoes to the vet tech and support staff as well! They are very Covid protection conscious as well and we appreciate it. We love you!Thank you all for being there for us. read more

First time fur baby mom here, and let me tell you I feel like I'm being more cautious than a deer trying to drink from a croc infested pond. I got my baby at 8 weeks old and we definitely had a transition period. I couldn't get her to eat and I was so worried. I took her into The Downtown Vet asap after I got her and they made me feel so much better. First off, they got her to eat so that was a miracle. I went home with a case of that food. They were so patient with me and answered all of my questions (because I literally came in with a piece of paper and all my questions written out). They are super friendly and accessible: they told me if I had any questions at all feel free to call or email, and I have utilized that a few times. The Puppy Package is great, it includes all the vaccinations, some exams, de-worming, fecal testing, first dose of heartworm and flea/tick, and much more. There is a Kitten Package too for the feline babies. Things are a little pricey but if you got a pet and didn't expect to be paying a decent amount for its care then your expectations maybe weren't realistic. Overall staff is friendly and super knowledgeable, I feel very good about my choice in The Downtown Vet! read more

Very happy with the care they are giving my two aging doodles. I think all 3 vets have been excellent and staff is very polite and helpful. Nice office with lots of parking which is important downtown. Update: during COVID, my elderly dogs needed vet care 5 visits. They did an amazing job keeping them healthy during a chaotic time to be open. Very appreciated! read more

I have yet to be THIS impressed with a Veterinarian. I am extremely happy with the care they provided for my two new kittens. I am a new kitten mom and worried about everything. Every time i would call the downtown veterinarian with a concern they were always prompt to follow up. I am moving to a different state and the Downtown Veterinarian made it a seamless transition for me. I am so sad to leave them!! I recommend this Veterinarian with the highest regard. Thank you for everything. read more

I've been going to the Downtown Veterinarian for a few years now. They are all very nice there and very compassionate towards animals. It does seem to be on the more pricey side of veterinarians, which has started to bother me since my pet has been having some health problems. I also was kind of unhappy about an experience I had there recently - my dog got sick like 2 weeks after I had brought him in for his annual exam. Vet said part of the problem was his a. glands were very full...I thought those were always checked during exams? They always have been at other vets I have gone to. Then they charged me 22.00 to empty them. Prior to that experience, earlier this year my dog had an abscessed tooth which needed to be removed, which requires surgery. After the surgery, the vet informed me that the same tooth on the other side of his mouth was also cracked but "they would keep an eye on it" Why wouldn't you just remove the tooth while you were in there?! Oh yeah, so I can spend another 750 to get it taken out. Yes, my pet has had some unusual health issues this year, but I feel like I am being price gouged, and they could have done a better job, so I am going to have to look else where to take my pet in the future. read more

I've taken both my cats here several times and was initially happy. After some time, I've realized that I was constantly being "upsold" on unnecessary treatments for indoor cats. I was never able to get out of there for under $200/cat. I went to another vet before moving out of town for check ups and medication for traveling and paid less than $25/cat with medication. My neighbor was given incorrect medicine for his dog here a couple times. The costumer service was good and compassionate but as a young person who makes very little money, the hundreds of dollars I spend here were probably unnecessary. read more

Like another reviewer, I once thought the Downtown vet was a bit overpriced and tried elsewhere. However, one year later I was glad to return to them with my two beagle mixes. Between moving to Cincinnati and back, and emergency visits, I've probably interacted with a dozen vets in my time. If you find cheaper rates, I'm willing to bet the care is sub-par. Dr. Buchanan has great bedside manner for the animals and their owners. You can tell he cares a lot and really keeps up on all the latest research, technology, and drugs. He helped to manage a heart condition of a former dog and she lived on a healthy and happy 3 additional years. Dr. Wiggers is also available if you are interested in more holistic or alternate type treatments. In working with her, she is willing to discuss different options of treatment and really let you decide what works best for you. I'll never forget when we had to put our last beagle to sleep, and how helpful and caring Dr. Wiggers and the staff were. They accommodated us at the end of their day on a Saturday, without an appointment, when we realized it was time. Care for animals is expensive just as it is for humans. However, I am going to pay and take my animals to where they get the best care, and for me it's the Downtown Veterinarian. read more

I heard about this veterinary clinic on the local greyhound website. Our greyhound was having leg problems, and Dr Buchanan is the first of several doctors we've visited who I feel actually listened to what I was describing happened rather than just jumping to conclusions. I trust him, and he and his staff provide excellent care to our beloved fur baby. The whole staff is compassionate and competent. Great experience. read more

This past week I brought my cat, Charlie, into The Downtown Pet Clinic. When making my appt they were flexible with scheduling and able to get us in right when I needed it. It was my first time there and was pleasantly surprised by the ample parking! Once inside, we were greeted and promptly taken back for our appt. Charlie is not known to be a friendly cat and vet visits often give me anxiety as I do not know how he's going to behave. Dr. Buchanan was EXTREMELY patient and gentle towards Charlie and it put us both at ease. The appt went so smoothly. I'm glad I decided to take Charlie here! We will be back for any other vet needs. read more

We have been taking our dogs to Dr. Buchanan since we had our first family dog, and have always had exceptional care. When our first dog passed, they were compassionate and beyond kind. Now, with social distancing recommendations, we have had 2 visits since and their curbside care continues to be excellent. I would recommend this office to anyone who is looking for a vet who will go the extra mile regardless of if your pet is sweet or has some sass. read more

Dr. Kline and Dr. Wiggins are fabulous, as is the rest of the staff. Always very kind and compassionate, regardless of the situation. My cat is an adopted senior bengal cat with some vet specific health needs. I've utilized both traditional and more holistic methods at the downtown vet, which I very much appreciate. I wish I'd found them sooner! read more

Dr. Tom Buchanan is the best vet my pets have had in the 40+ years I've been visiting vets (with my cats). He's knowledgeable and kind and assesses pet problem quickly and efficiently. He includes pet "parents" in any deliberations with respect. His staff of vet techs is delightful, especially Gail and Elisha. Even the administrators who check you in and take care of phone calls and billing are professional and friendly. You can tell when you walk into this facility that this group knows what they're doing. This is high-quality care and worth every penny. read more

Our dog was very sick and after a negative x ray at an emergency vet we took him to the downtown vet the next day. They did an x ray and found an obstruction in his intestines, we then had to take him to get emergency surgery. Everything went well and he is healthy as can be! Thanks to Dr. Wiggers and staff we get to enjoy our little guy for many years to come! I have no doubt that he would not have made it if Dr. Wiggers did not spot the obstruction and send us for surgery. They assisted us through the whole recovery process as well. Can't recommend this vet enough! read more

Details10/10/2018 If I could give this veterinarian clinic 0 stars, I would. This clinic has tried to overcharge me multiple times (which I price-checked with other vets) and try to sell unnecessary shots/services when they are not needed. In my opinion, the Downtown Veterinarian offers the WORST customer service. The lack of professionalism and compassion from The Downtown Veterinarian is astonishing. Never have I felt more taken advantage of by a veterinarian than when I took my dog to them. When my dog had a lump on his chest, I had to constantly call to see when the biopsy results would be read (which was an in-house event). I received no follow-up call and the veterinarian waited an entire week to get back to me when I was told I would hear something in 24-48 hours. Better yet, when I called the third time, I was told by the receptionist that the veterinarian I had seen hadn't been in all week (when I had expected a phone call for days and was never informed of the vet's abscence!!). I understand things get busy, but a courtesy phone call would have at least been professional and shown a little compassion. 0 out of 10 recommend, and I will never be sending anyone I know to them for vet services. read more

My dog had nothing but wonderful care at the Downtown Veterinarian. We probably saw almost every vet during our different visits and I can't say enough about them. We had to make a very difficult decision to put our dog to sleep and the entire staff was supportive and understanding to the very end. read more

Although my pets don't like going to the vet, the good people at the Downtown Vet love to see our cats. They are very friendly and professional. We are happy to find a great vet so close. read more

We came to The Downtown Veterinarian to have our best buddy put down. The entire staff was incredibly caring and passionate thru the entire process. A terribly difficult time was made a slight bit easier thanks to them. Our deepest thanks. read more

These folks took care of my dog and myself like we were family in a traumatic and stressful situation.. Sure, they cost a little more than my last vet, but I'll gladly pay the extra money for a clinic that cares and this is willing to go the "extra mile." read more

words cannot describe How blown away I am with this clinic I had found a very injured rabbit while working and they were the closest one to me and I wanted to make sure the rabbit was at least in good hands and properly euthanized instead of suffering I had called the clinic back and to my surprise they had actually tried to save it's life to their best ability a wild animal most places would put down and they did their best and I wouldn't recommend anyone else other than them they made sure the rabbit was held and loved before it was euthanized and I just find something like that extremely remarkable thank you so much read more

Dr. Buchanan is as good as it gets for a vet in Indy. He's kind, gentle and thorough. My little guy, a 7 yr. old Shih Tzu (who is my only child) got sick late on a Friday and they squeezed him right in. Turns out he needed immediate surgery. Dr. B called 3 hospitals until he found one that would take him in and that he'd recommend. He's healthy and doing well now and been back to Dr. B for 2 check ups. read more

A colleague recommended The Downtown Veterinarian last year, and, unfortunately, we waited until last month to see why! Dr. Buchanan was the tech were great - easily the best we've had since getting our cat in 2010. Thanks for the great service! read more

The vet and assistant that I had on the 13th were some of the kindest, most caring and gentle vets I've ever visited. I went to 2 different vets with my baby before I came here. I wish I could go back in time and have brought him here from the beginning. When I'm ready to open my home to another animal this will definitely be my vet of choice. If you're reading these reviews please know that you were most professional and kind and I thank you for helping us get through the hardest part of pet ownership. And your card was also very much appreciated. read more

The Downtown Vet clinic is absolutely wonderful. If it weren't for the fact that I am a military wife who moves around the country every few years, they would be our sole animal care provider. Both Wiggers and Buchanan are as kind and professional as they come, as well as the other staff members I have met. They listen to every concern and question you might have and make the best suggestions possible. I have never had any problems with the care they have provided, and my family has been taking their pets to the Downtown clinic for over 10 years. I certainly recommend them to anyone seeking animal health care. read more

Our two cats were patients of Dr. Buchanan and he is wonderful vet! We recently moved out of state and we miss being able to take our cats to him. One of our cats is a bit of a nightmare at the vet and Dr. Buchanan was always kind, patient, and gentle with him. He is super knowledgable and always took the time to explain everything in detail, both in person and over the phone. I highly recommend Dr. Buchanan and wish we could find a vet just like him in our new city! read more

Dr. Buchanan is hands down the best vet we have ever used! Our 16 year old dog gets complete, compassionate and cutting edge care. I recommend The Downtown Vet with no reservations! read more

Through the years and many pets, I have used many vet services . . . until I came upon the Downtown Vet. The staff there are pleasant, accommodating and really love all the animals. We have gone full circle from having to put down two of our fur babies in the last couple of years to adopting 3 new kittens. The staff was so compassionate and accommodating when we had two put our two cats down and celebrated with us when we adopted 3 new ones many months later. No matter what the circumstances, I have always had great experiences here and just can't say enough good things about them (and no, I am not related to any of the employees!). read more

I have been taking my two cats and German Shepherd to the Downtown Pet Vet for a few years now. They consistently have had extremely poor service and have been unprofessional. They will give tests without giving you information as to why they are doing the test, potential outcomes, options of not giving the test, or even how much it costs! If MY doctor did this, they would be sued! Yesterday, I scheduled a bordetella shot and walked out with two tests administered without my permission. When confronted with our displeasure, they were defiant in their actions and offered no recourse. Nothing. I will NEVER go back again and will tell our company, family, and colleagues of continuous terrible service. read more