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    THE DRAIN CO

    5.0 (10 reviews)
    Closed 7:30 am - 5:00 pm

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    Services - THE DRAIN CO

    Drain installation

    Drain repair

    Faucet installation

    9 More Services

    Hydro-jetting

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Septic system cleaning

    Septic system inspection

    Septic system installation

    Sewer installation

    Sewer repair

    THE DRAIN CO Photos

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    Recommended Reviews - THE DRAIN CO

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    7 months ago

    George was , is fantastic! He showed up fast & did an amazing job. Great company, will always use them. Thanks again, George.

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    3 years ago

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    Star T.

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    3 years ago

    I been using them since 2004 , they are Honest , professional knowledgeable and amazing customer service .

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    3 years ago

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    Review Highlights - THE DRAIN CO

    George showed up exactly at 8am, right at the start of the window, which was already a good sign.

    Mentioned in 3 reviews

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    Henley's Plumbing & Air

    Henley's Plumbing & Air

    (270 reviews)

    very responsive and professional good price and service…read more while other plumbers tried to upsell Henley's accepted the project and did excellent work

    I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

    Ballard Plumbing Heating & Air Conditioning

    Ballard Plumbing Heating & Air Conditioning

    (197 reviews)

    Angel was professional and thorough while doing our ac maintenance inspection. He was courteous and…read moreinformative about the service. He is an asset to Ballards!!

    This review is for the customer service and possible discrimination…read more I used the company website to book two separate maintenance services for my primary home and a rental I own. I was requested to provide a credit card for the rental without even knowing what the services or costs would entail, so I refused to provide one and they just didn't show up for either of the scheduled services, nor provided a courtesy call. This morning, I tried to schedule a service again for my primary home (not the rental), and while there were available times on the website, I received a call demanding a credit card again saying my address was linked to a rental. I restated multiple times that the service I was requesting was NOT for the rental and the lady kept bringing up the rental. She finally said she would 'redflag' the rental address, schedule me for my primary home and would check to see if there were available times. She came back in 2 seconds and said there were no available times that she would place me on a waitlist. I informed her there were still slots listed on her website, and she said they are all gone now. I just went back to the company's website scheduling portal and they have several openings as early as 3/6. I feel this lady is discriminating against me or wanting to commit fraud by demanding a credit card without even quoting me on anything or getting details on the service requested. I am deeply disappointed and would caution people from soliciting services from this company. I had been receiving the company's flyer for over a year now and was finally excited to call because of the reviews and pricing listed on flyer. I am shocked at the lady who schedules and the demands for a credit card only to me. I had someone else try to schedule and a credit card was not demanded. I will take my business elsewhere.

    THE DRAIN CO - plumbing - Updated June 2026

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