Another great experience with Henley's,..this time with the plumbing guys…read more They rebuilt two toilets a month or so ago with Togo toilets here when we moved here in 2021. They were nothing special. But the Master toilet's loose-fitting valve seranaded us multiple times each day in a pitch best appreciated by dogs. That's what prompted our call initially. My partner was fine with the rebuilt toilets, but I noticed a couple of things that I worried about - mostly related to pressure and power in the flush. Henley's was happy to accommodate my concerns, sending David Casillas, who we met at our previous appointment, to check things out. He took the time to look at each toilet and adjust some things and explain what I was hearing and seeing. He went so far as to snake the Master toilet, saving me from the struggle of getting our snake in the right position to do job correctly. David was also kind enough to remove HVAC-system filter because I forgot what size our filter was. YaY. How helpful for something that wasn't even in his "jurisdiction" or specialty!! The guys always send a text when they're on their way; they arrive within the service window, and if an issue or delay arises they advise you. Everyone we've worked with is pleasant and explains things thoroughly (and if, like me, you might be clueless with some plumbing or HVAC concerns, they give you an explanation a lay person can understand and wrap their head around). Their prices are fair and reflect average prices in our area. We moved from our place with a longtime family plummer of 2 who we trusted and would arrive without fail in a plumbing crisis. While not a family plumbing company of two, Henley's gives the same care and attention to detail.

I've relied on this company for HVAC services many times over the years, so it's genuinely…read moredisappointing to write this. What should have been a straightforward thermostat reinstallation and programming job turned into a nearly week-long ordeal defined by poor communication, lack of preparation, and zero follow-through. When I called to schedule the appointment, I was thorough. I mentioned the building is two storeys and that the technician would likely need a long ladder to access the rooftop compressors. I also specifically requested to be contacted directly if anything changed or if unexpected costs came up. Simple enough, right? The day of the appointment, the technician was scheduled to arrive between 10 and 12 PM. By noon, no one had shown up and no one had called. I reached out myself, only to be told he was running late on another job and wouldn't arrive until 2 PM at the earliest. A courtesy call would have gone a long way. Instead, I sat waiting with no update whatsoever. When he finally arrived, there was no direct communication from him either. I had to ask my tenant to pass along a message to have him call me. He confirmed the issue was exactly what I had described when booking: a thermostat that needed to be reprogrammed and rewired. Progress, finally. Or so I thought. A short while later, my tenant informed me the technician had left without completing the job. The reason? He hadn't brought a long enough ladder to access the roof, the very thing I had flagged when I made the appointment. The next day came and went. No technician, no call, no update. I later learned he was unwilling to go onto the roof without a second technician for safety reasons, a policy I can respect, but one that should have been communicated to me immediately and not left to surface on its own. By Friday, I called customer service to get answers. I was told they'd call me back once they heard from the technician. Three hours passed and nothing. I called again. Same answer. Hours later, I called a third time. Still the same response. I eventually gave up, called another company, and they resolved the issue the very next day. As of writing this review, I still haven't received a single callback. Not an apology, not an explanation, not even an acknowledgment that any of this happened. At this point, the message is loud and clear: they simply don't need your business. And after this experience, they won't be getting mine.​​​​​​​​​​​​​​​​

No response after several days . I am surprised because 18 months ago the company did wonderful…read morework at my house. My past experience was why I wanted to use them again.

Called John at Bruening R&R and he made time to come check out my issue with the main line. John…read morecame out promptly diagnosed the issue and made some honest recommendations. I also had John add a reverse clean out on the 4" main. He was reasonable, professional and kept the area clean. Thank you John, your my plumber going forward. :)

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

Beware of this company. They provided plumbing services at my 87 year old mother's house. The first…read morequote was for $19,000 for a redrain of the drainage system. Then they said there was tree root discovered in the line. They quoted $13,000 more to resolve it. There were no options provided for hydrojetting and a liner. We do not know anything about plumbing, so we did not question the additional cost. We had to trust the techs providing the service. We requested a refund and the company offered $4,000.00. We feel that given the cost, we are warranted a higher refund. The company refused. Although the owner states that options were given to my mother, they were not. I, (daughter), was there at the time of the tech's explanation of the work and so was my cousin. The tech spoke to my mother in Spanish, my cousin speaks and understands Spanish, and she also stands firm that no options were given to my mother regarding the option of hydrojetting and liner. If there were options my mother would have chosen the lesser cost. We are very upset with the dishonesty of this company. So, make sure you research costs of other plumbing companies before using this one.

Ramon did an excellent job with my tankless water heater flush. He was very educating and explained…read morethe entire process. He was quick in communicating and responding to my questions when requesting services.

Ramon was able to respond quickly to help clear my main line. His pricing was reasonable and his…read moreexpertise was obvious. Highly recommend him!

Adam, Jorge, John, and Noel did a good job cleaning/unclogging my stubborn kitchen drain. The pipe…read moredrain was in bad condition and applied a epoxy liner instead of performing a very invasive pipe repair.

Thanks so much Rogelio you are the best for coming out twice to fix my plumbing needs You are such…read morea great help may God continue to bless you . He is very professional, knowledgable, honest, punctual, very patient and kind for such a young man. you get stars from me and my family both you and your co worker Daniel. I appreciate you very much for all the hard work you do. I am new to San Bernardino and you all welcomed me and family out here I am very grateful to you all and to be able to call and request you from Rotor Rooter San Bernardino to any time we need help makes us very happy . thanks for taking care of our plumbing needs. Sincerely, Tina and family

Tony was great. He came on time and assessed the situation and gave us different options for what…read morewas needed for our house. We greatly appreciate it and highly recommend them.

Quality service Technician very professional…read moreWould highly recommend for all plumblimg needs Repaired Leaking shower handle Replaced kitchen faucet Resealed toilet

Angel was professional and thorough while doing our ac maintenance inspection. He was courteous and…read moreinformative about the service. He is an asset to Ballards!!

This review is for the customer service and possible discrimination…read more I used the company website to book two separate maintenance services for my primary home and a rental I own. I was requested to provide a credit card for the rental without even knowing what the services or costs would entail, so I refused to provide one and they just didn't show up for either of the scheduled services, nor provided a courtesy call. This morning, I tried to schedule a service again for my primary home (not the rental), and while there were available times on the website, I received a call demanding a credit card again saying my address was linked to a rental. I restated multiple times that the service I was requesting was NOT for the rental and the lady kept bringing up the rental. She finally said she would 'redflag' the rental address, schedule me for my primary home and would check to see if there were available times. She came back in 2 seconds and said there were no available times that she would place me on a waitlist. I informed her there were still slots listed on her website, and she said they are all gone now. I just went back to the company's website scheduling portal and they have several openings as early as 3/6. I feel this lady is discriminating against me or wanting to commit fraud by demanding a credit card without even quoting me on anything or getting details on the service requested. I am deeply disappointed and would caution people from soliciting services from this company. I had been receiving the company's flyer for over a year now and was finally excited to call because of the reviews and pricing listed on flyer. I am shocked at the lady who schedules and the demands for a credit card only to me. I had someone else try to schedule and a credit card was not demanded. I will take my business elsewhere.

Rene answered my call right away. He asked some key questions to narrow down with the issue was. He…read morewas at my business within 30 minutes of the phone call. I asked for Hydro jetting, but he determined that Professional snaking was sufficient for the clogged clean out. It's very impressive that he did not try to sell me a service that would have been over $1500 and instead offered me the $125 service that I needed. Unfortunately, most places would have oversold to make the money. This is a family owned business, and I am incredibly impressed with their integrity. They are responsive, knowledgeable, and incredibly fair. RN Plumbing is my go to Plumber now.

Plumbing problems are no fun; but leave it to to Rene at RN Plumbing to take care of Your…read moreProblem. Once I noticed I had a problem I called a few plumbers but they weren't available quick enough, so I went to HD to buy a vacuum to start my Clean up my and there I see a van of a plumber. I called the number And René answers me and tells me he's about to finish a job nearby and could be at my house within an hour. I said please I really need help. Sure enough he showed up and cleared the sewer lines really quick and it only cost me $125 Rene was reliable, honest and knowledgable! I would definitely recommend them and call them again if I ever need help with plumbing. Thank You Rene