I recently bought a new home and hired Duct Busters to clean the ducts as one of the first steps in getting the place move-in ready. I paid a lot of money expecting a thorough job -- especially since they advertise that they provide before and after photos to show the results.
I never received any photos, so I followed up. When I called, I was told, word-for-word, that they "barely had to do anything," so there were no pictures. That's completely unacceptable and unprofessional. If the job was that minimal, why wasn't I contacted before charging me full price? And how am I supposed to know what was actually done?
This was a major letdown for such an important service in my new home. No transparency, no proof of work, and zero accountability. I won't be using Gene's again and wouldn't recommend them based on this experience read more