Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

What a joke. First I was told I needed a whole new system for 12k. Then it was just the fan motor…read morebut needed a new fan blade to go with it. With that being said the fan blade was completely fine. Once he quoted me 1241 dollars for the same motor that was 165 online I just asked him to stop what he was doing and leave. Needless to say I paid a service charge to have them waste my time and quote me an outrageous price.

Justin was early to appointment, clear about the estimate and the issues. he finished in less than…read more3 hours and both bathrooms have working showers again! he also spotted a dangerous situation in the basement and assisted in identifying remedies.

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

What an awesome, efficient and professional service. I have used them three times. VENT knows how…read moreto get the job done. SC

From the owner: The company’s mission is to provide “best in class” sales, service and installation for HVAC…read moresystems in Northeast OH with emphasis on providing quality products, professional service and fair and affordable prices. From our company’s inception, we have valued our reputation for dealing honestly and professionally with our customers using the Golden Rule: “Treat others the way you would want to be treated.” That strategy has worked. We service all makes of residential and commercial furnaces and air conditioners.

I am writing this review to formally express my deep concern and disappointment regarding S & S…read moreHeating, Cooling & Sheet Metal company's refusal to provide emergency service for a furnace they installed in my home in 2010. Despite the fact that their team originally installed both the furnace and air conditioning unit, when I called their service number on 10/23 /2025 I was informed that they would not dispatch a technician to address a complete heating failure--solely because I did not contract with them for the annual maintenance checkup. This decision is not only unacceptable but also irresponsible, especially considering the circumstances: * There is currently no heat in the home. * Two senior citizens reside in the household, both of whom are vulnerable to cold temperatures. * The forecasted temperatures for the coming week are between 40°F and 50°F, posing a serious health risk. As a home owner, I understand the importance of service agreements and preventative maintenance. However, denying emergency service to a long-standing customer--particularly one whose equipment was installed by their company--due to a lack of annual checkup participation is both unethical and contrary to the principles of customer care and safety. So, if you need to replace your furnace or A/C, I highly recommend you look else-where for a more compassionate company.

April 21 after noon my furnace stop working.Called S&S heating for help.After few minutes received…read morecall back and tech was on the way. He spent about 1 hr and we have warm home again. They install my crane A/C just want to say service is superb Never will call anybody else. Thank you guys. Albert Markiewicz

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

Arranged my appointment with The help of the Yelp app. Searched for toilet replacement and il gave…read moreme a list of some plumbing services. 1-800-Plumber + Air, was the first to reach out through the messaging on Yelp. They asked me a few questions about what kind of service I needed, told me the estimate was free and we were off. They set up a time at my convience. The day of my appointment, they called and texted me about 15 minutes before they arrived. In The text they gave me the technicians name and a little background on him. His picture also. Dylan arrived on time he looked very professional, was courteous and seemed very knowledgeable. He assessed the task and gave me an estimate in about ten minutes after he arrived. It took him about an hour or so to install my new toilet ( that I had already purchased before hand). The work was A1. Cleaned up after the work was done and took the old toilet with him also. As far as the value that I paid for the service, which I thought to be a little pricey, it was fair I guess. I would definitely use 1-800Plumber + Air again and would request Dylan to be my tech.

The heatwave in June reminded me that we needed to get our A/C serviced to make sure all was well…read more Talked to Tony, the owner, to set up our appointment. Very nice guy. Price was right in range of what I expected to pay. Tony made sure I understood the process and that all my questions were answered. The day of service, the tech was great. Arrived promptly, was well-mannered, and explained everything well both before and after. He did all the needed work in about an hour and that was that. We will very much be using this company in the future.

Hello all I needed a new HVAC company my guy retired. ( good luck to him ) Now on to the New Guy,…read morelol. Tony Brunner got my attention by giving me a date and time of service, the very next morning before we even spoke. I liked that first, then after speaking with him I felt comfortable scheduling service. Robert the service tech was great on time, quick and efficient with a reasonable cost for ac/furnace inspection. All systems running smoothly Thank you for taking the time out of your busy day to read my review!

Technician arrived on time diagnosed the problem and quickly remediated it- yay…read more Zac was professional and courteous - I'll gladly call them again

Had heard good things about Auburn so I called when we felt the house wasn't cooling down in this…read morehot weather. The service tech was able to come out the next day. He said the AC had no Freon, and the furnace's interior was very rusty. He got me in touch with the tech who writes up the estimates. He came by, told me about my options and warranties, and maintenance plans. I paid him half the cost of everything by credit card. The installers were out on Saturday, two days later! I didn't get a call that they were on their way, but I knew they would be here between 8-9 a.m. 7:55 they pulled in, and I was waiting. The guys went right to work. They had a lot of new equipment, and removed the old stuff. We had an AC unit and new furnace with thermostat installed. The guys were very neat and quiet, and cleaned up the basement and the driveway. Everything went well. I totally recommend Auburn H-VAC.

We have had some furnace problems in the past, and they were good. But when our furnace went out…read moreduring this extreme cold, they were wonderful in getting our new furnace installed, the next day!

When my furnace went out... I called and got ahold of shanklin.. they set up a free estimate... saw…read morewhat I had... made recommendations without pushing... when I was approved, they gave me a time and date... the were on time very respectful... the guys showed up and started immediately... no waiting for an hour.. they came in and took care of business... even loved on my pups... very informative and didn't pay me no mind when I had like a million questions.... love the new furnace and A/C... when they pulled the old furnace they found broken fins... thank you again shanklin...

Our drains blocked up on Thursday and our regular plumber could not come out for 3 days So, we…read morecalled Bers on Thursday to snake our drains. They did so and charged us $625. $200 more than our regular plumber. And no senior discount. On Saturday, the drains started popping and gurgling again. When I called on Sunday, I was told that they would call me back on Monday morning and the work should be warranted. I ended up calling them on Monday because I didn't hear back from them. I was told they did not warrant their sewer work and they would charge us another $425! A company that doesn't stand behind their work is not trustworthy. We are senior citizens and need our water! We cannot flush the toilets without severe gurgling in the drains. We can't shower without the toilets gurgling. We have to call another plumber because I will not give these people any more money, especially if they won't warranty their work!

Came out for a estimate in June 2020. Nate the sales representative was very short and spent maybe…read more5 minutes in my home. Threw a verbal quote of $3k for a furnace and offered to do a gas line relocation for free if I agreed to the job. He hurried and had no interest in listening to me. Said he would call me and send me an email with estimate. Never heard a thing for over 2 months. Called the office today to see why I never received a quote as I am if I am finalizing my estimates before winter. Turns out he did not have my name, number, and email right in the system. Was told by the representative that answered the phone I would receive a quote by email. For once the quote actually came and was not $3k. Poor customer service and cannot ever keep their quotes correct.