Bed bugs - I kept asking management to go out and hire a bed bug sniffing dog or anything more intensive to treat the issue. Instead, I got one guy coming every two weeks with a spray can who would spray my mattress and surrounding areas with harsh chemicals. Even after treatment once every two weeks in late 2025, more bedbug bites over and over. They never bothered to try any treatment stronger than just a guy with a spray can, even though I asked. They told me the exterminator comes every week and I saw the pest control company truck parked out front a bunch of times. It was a very bad experience and I don't recommend renting here read more

The Epic - Apartments Near Me - New York, New York

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I've loved living here for the past two years! The staff is always so friendly, responsive, and genuinely helpful. The amenities are amazing, and the community is always clean and welcoming. Most importantly, I absolutely love my apartment, it truly feels like home. I'd live here forever if I could! read more

The Epic - Apartments Near Me - New York, New York

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LOUD NOISES! You will be waken up at 7am everyday including Saturday. There is a construction on 32nd St demolishing the old hotel of Pennsylvania. The excavator hammers are making extremely loud noises every day at 7am! There are 20 floors to tear town and it might take more than a year. Experience it before you make a decision. -----Regarding Daniels Reply----- Of course Epic deserves a one star even though the noise is not coming from the apartment itself. (This is about sleep and health and no joke) 1. It warns others who might rent this place as I believe leasing office is not going to mention anything about it. 2. The leasing manager definitely does not give a F**K about what is going on. The only time Matthiew would reply to me is about signing the lease and pay the money . Of course I sent email to management first about the noise, they gave no useful information on it ( I guess the reason is that if tenants know how long the project takes they will move away). I have to do the research myself. When I learnt about the fact and sent emails to Matthew about it, providing the details but guess what? I got no replies. No signs that the apartment is going to do anything about it. How come this management deserves anything more than one star? Not to mention that I have paid the amenity fee for months and the pool table on 7th floor is never fixed, and the wet wipe in the gym can be out of storage for more than 5 days sometimes. How can you clean the benches after workout? I can sense the indifference when communicating when the leasing managers. Their working hours seems really low and I am not sure if they work on Friday and the replies(if any) are slow and cold. Daniel if you are the business owner, I recommend you do somthing about it as this is part of the reason why people hate Epics. read more

The Epic - Apartments Near Me - New York, New York

I'm a graduate student and have lived in New York the past three years. My girlfriend and I moved into a one bedroom three weeks ago after months of searching and we couldn't be more happy with our decision. The layout is very spacious, the hardwood floors are beautiful, washer dryer in unit is a luxury, and the view is incredible. The gym is fully equipped and there's a reservation system to ensure it doesn't get overcrowded. Doormen are friendly and it's easy to pick up packages and get deliveries. In terms of location, ktown is right next door (Hmart one block away), there's a target 2 blocks away, and there's a whole foods 7 blocks away on 24th which is a quick walk. Subway is convenient although we don't leave the house much. I will say that some of the negative reviews online scared us a bit but we haven't had any similar experiences. Our maintenance requests have been responded to promptly by the building and the people in leasing have been super easy to work with. We're excited to be spending the next year here. read more

The Epic - View from the apartment (south facing) - Apartments Near Me - New York, New York

I recently Moved into the building and so far it has been an amazing experience. The building staff is very friend to international Community. Mathiew in leasing office even speak some Chinese. The building manager Greg and Pete at the front desk were very helpful with my move in. My view is gorgeous and the location is extremely convenient. I look forward to staying for many years. read more

The Epic - view - Apartments Near Me - New York, New York

Front desk are great, Daniel, Eric, Jaffery, Chris are always helpful when you are nice. leasing office is friendly, helped me a lot with my lease. This star is for them! Everything was great till 3 days ago, the Epic resident manager Greg Montgomery stopped my relatives to enter after questioned where he was born, answered China, Greg denied him from entry and accusing him a contractor without insurance. But my relatives have nothing to do with construction industry, and they didn't even come with any bag could put big tools. If I really needed to improve my apartment, why wouldn't I hire contractor with insurance to protect my leasing deposit? We felt it's too absurd and called police, My relatives claimed to police we would do DNA test and showed Identify to prove. But Greg still not allow my relatives to enter. So I reported the incident to management his supervisor Kayla Levitt. We was hoping a fair judgement but No followed up after asked me couple questions. All we wanted was a apology. Till today I have got paper wrote "die" from under the door gap this morning after had conflict with Epic resident manager Greg Montgomery. I reported to Kayla right away, Surprisingly management she denied there's gap under door. She told me the owner of Epic doesn't believe me and questioned me How soft paper could insert in and claim she would call police right away to be there with owner to do the test, Im also shocked management's first reaction was not worrying residents safety first but intermediating. Kayla also intermediated me to bring this to court. What a good mediator! Ironically, after I confirmed with Kayla it's totally fine for her and owner to stop by, and till I called 911 myself, she no longer answers, but followed up with a lawyer sent me a letter to demand me "cease and desist". read more

The Epic - Die notes - Apartments Near Me - New York, New York

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I've been living in the building for 2 years and the staffs here are the most friendly people I've ever seen. The leasing office is extremely nice, they solved my problem all the time with immediate response. Aside from all, this building is totally pet friendly, every single one of them loves animal and they treat them well too! It's definitely a good building with good offers too! read more

The Epic - My view from the room - Apartments Near Me - New York, New York

I recently moved to Manhattan I chose to live closer to work downtown but the Epic would have been my choice otherwise. The front desk was outstanding and hilarious when I checked in for my tour. I think the guys name was Pete. Very funny but very professional. I was sent up to leasing, greeted by a huge smile from the receptionist and she immediately asked if I wanted something to drink! I then met Matt who took me on a tour. It was extremely informative but also enjoyable. The views are insane especially to the south. You can see the entire southern part of Manhattan and the Statue of Liberty. He even let me come back and take a look the next day with no appointment. Very enjoyable experience as i'm sure living there would have been. I will highly recommend to all of my friends and coworkers. read more

The Epic - Apartments Near Me - New York, New York

Went here to pick up a piece of furniture. This is supposed to be a luxury building and when I asked the seller if the doorman could bring a cart, she was hesitant. After urging her to call she said the doorman didn't know where the cart was and he wouldn't bring it up when he found it. I'm not sure what these guys are paid for? When we finally got everything downstairs, the doorman was super chatty and friendly but the minute my car pulled up and I had to load it he disappears and was nowhere to be seen or help. Again..... luxury living? Makes me appreciate my own building. read more

There are a lot of luxury buildings in NYC so only 2 things make one building better than the other. Location and staff. Both are excellent.

Probably the worst building in NYC, no "one of"! You call this a luxury building? Paying around $5k for a 1 bedroom since 2016 yet the whole building's staff, from the management team and doormen are terrible and look like you owe them money! When I bring 3-4 friends over for dinner, they call it a "lease violation"! Doormen always look mad and handle packages without any care, just laying on the corridor of the lobby. Definitely world-class worst service. The whole management team & doormen's nonchalant attitude when you ask them a question makes you want to shove $10000 into their mouths because they better not talking like sad zombies. I've been in condos across Chicago, Miami, NYC, rental units all over the world, while EPIC, you definitely outdone yourself epic--ly by being the worst one. If you are looking to move here, simply don't. Go for other luxury buildings nearby. EOS even though still owned by Durst is better, so as Beatrice, Continental, just STAY AWAY FROM EPIC FAIL! Epic team if you are reading this, yeah I know you are, just know that even homeless people on the street does not make me stink more than your smirky and rude attitude when handling tenant's questions, you all should be ashamed and I will do whatever I can to stop my friends & friend circle from moving to your building ever again. Let's all wait & see. read more

My husband and I lived at The Epic for 4 years and loved everything about the building! The views, the maintenance support, the staff, the management; all Epic (excuse the pun). Staff such as Donald, Daniel, Jeffrey, Eric, Peter, Yoll, Michael etc, have all been such a delight to know and see every day. They really went above and beyond to make us and any of our guests feel welcome and appreciated. Greg as the building manager was also incredible, very attentive and clearly focuses on hiring a team of wonderful people to run the building. The Epic truly is a great place to live and we would highly recommend. read more

The worst apartment I've lived in. One of the windows has been broken since I started to live here almost two years ago and they still haven't fixed it. Some of their staff are the rudest and always take them forever to respond. I would give negative stars if I could. Some doormen are super nice but the overall living experience here is just disappointing. read more

DONT LIVE HERE IF YOURE PLANNING ON FLEXING THE UNIT. They don't let you put a door on the flex bedroom and don't tell you this until you've already signed the lease. Bad business and just downright absurd to advertise a flex 2BDR and not mention anything. read more

The best building I've ever lived in New York, they also have the best management, particularly the leasing office and the front desk staffs , no matter how busy they are they are always kind and nice to the tenants. I've been living here for more than 3 years, I've taken this as my home.:) read more

The previous EPIC apartment rating was terrible and I guess they set up a new account trying to get a better rating. I lived there for two years. Front desk is friendly and supportive. Everything was okay until the day I moved out. On the move-out day, I am being ripped off ridiculously. They told me the bathroom is not clean and will charge me $175 for that. I said I will clean it. Okay I clean everything and they come back and told me there is dust in the corner and will still charge me $175 even though I cleaned almost everything. Please keep in mind that even if you use handy cleaning service, the hourly rate is only$30. And they charge me $175 for a bathroom because of some dust. Besides that, in the kitchen area, a small area of ceiling is bit covered with oil because of poor ventilation system. For that, I am charged for $425. The handyman's explanation is that the oil or grease has penetrated into the concrete in the building and it will be expensive to clean and redo everything. I guess he should be doing a good job as a fiction writer due to the wild imagination he has. Overall, I was charged $600 based on the manager and handyman's will. They will try to charge you with ridiculous excuse. I am really disappointed with their management team and I guess this is why so many people in this building have left. I will not recommend anyone move into this building. read more

The Epic (125 W. 31st St.) is a great high rise luxury apartment building located within a block of Penn Station, the NQR and BDFM lines, and the PATH. The apartments are spacious (as compared to most other high rises in this price range), they all have a washer/dryer in the unit, the gym (including 1/2 basketball court) and lounge/terraces are well maintained, and the views are great. I know I have neighbors because I've seen them in the hallways, but once I step into my apartment, I can't hear a thing. Even the noise from room to room isn't bad, especially if there's a fan on. It gets pretty warm in the summer because of the floor to ceiling windows, but I've never needed the heater in the winter because the window seals are great. Most of the doormen are very friendly and consciencious and even make an effort to get to know your name (despite the daunting task of remembering names of residents in a 59 story building). Maintenance is great--I've hardly had any problems, they're always addressed quickly (ranging from an hour to about 12 hours, depending on the time of day the problem occurs), and it's easy to request help through the building website. Management (managed by Durst Fetner) even goes out of its way to be accommodating--there are building wide parties twice a year, resident contests, multi-building events, and they pay attention to suggestions (evidence: recent addition of a coffee machine in the lounge--although the other reviewer may be interested to know that the coffee machine was in place of the continental breakfast, which frankly, I liked better). The big negative is the price, which is expensive, but seems to be about comparable to other high rises offering similar amenities. The other potential negatives are the elevators (there are 4 and they're pretty quick, but sometimes you get a queue of people in the lobby during rush hours), the lounge closes at 11, and there's no view from the lounge. I'll agree with the other reviewer that the trash rooms aren't fantastic, but it's not like I want to hang out by the trash chute... And I've never had a problem with the finger print machines--if it doesn't work, all that needs to happen is to get rescanned. My only other complaint is that there aren't really any grocery stores in the area--Whole Foods and Trader Joe's are within walking distance, but if you're going to shop there on a regular basis you'll probably need a cart. On the plus side, the front desk takes refrigerated deliveries, so Fresh Direct is a good option. On the whole though, the negatives are so minor they're hardly worth mentioning. And if all of that isn't enough for you, they recently met the LEED gold standard for being a green building! --- I stand behind the review that I posted several months ago. BUT I recently moved out of the Epic (relocated out of the city), and I have to add a caveat. The Epic is very very stingy with the security deposit. I maintained the hardwood floor by hand, so I was well acquainted with every bump and scratch--and I can say unequivocally how many were damaged during my occupancy. Unfortunately for me, I failed to take a picture of every tile when I moved in, and the Epic replaces every imperfect tile--so I was charged for FIVE TIMES the number of tiles I actually damaged. I highly recommend if you are moving to this building that you take the time to examine and account for any imperfection upon move in, and maybe consider documenting it, because the Epic apparently doesn't know (or care) what the definition of wear and tear is, so you don't want to have to pay for what was there before you in addition... read more

The Epic is a luxury, green apartment high rise sandwiched between Koreatown, Herald Square, Garment District and Chelsea. I lived in the building for two years. Firstly, I'll mention the location. For getting places in NYC and airports, there is no better location, end of story. It's a two minute walk from the yellow, blue, red, and orange lines, the Path and trains to JFK and Newark. The location, however, for actual day-to-day living is entirely dire: you are in the middle of one of the busiest, smelliest, most ill-treated areas in the Western World -- think tourists using the city as a toilet and angry commuters. When I walk back in my apartment from traveling around the area I can almost taste the stink on me. Having to live in a bland and transient cityscape like this has to offer can be an entirely dehumanizing experience if you let it. The view from some of the higher-up units is excellent, particularly on the South side. As for the building and amenities, they are commeasurate with most other luxury apartment high rises I've lived in or seen. The gym is a bit bigger than most and BB court nice, the lack of roof terrace/communal area a bit worse (the Continental has the Epic by leaps and bounds here). The staff is almost uniformly great (with the exception of non-responsive building mgmt), but they have some building rules that they adhere to that are pretty enfuriating e.g., people are "allowed" to leave garbage in the hallways, leave trollys in elevators (some of which are representive of the quality of people who live in the building). Also, I quite literally went through six AC units before one worked correctly (the appliances are definitely showing the building's age and are often patch/repair jobs). The residents are what you would expect in this area and type of building. I'd say the make up is 75% well-heeled foreigners, 15% government assisted/low cost residents, 10% market-price paying Americans. Likeliest professional fields of residents are finance, law, advertising, and then there are others are young adults who are being kept. One final note, I'll just say it's quite possible some of the few glowing reviews you see on the building are fabricated. read more

Living in The Epic, first off i'd like to say that the doormen are all quality people (Very useful / helpful), and I'd like to point out Jeff Yetikyel. He's a great doorman that is willing to help you and make an extremely comfortable environment for your home. I'd also like to point out Ernie Perez who is one of the service guys; if you ever have any issues, THIS IS THE GUY that you want. He is one of the most quality / efficient / perfectionist service guys. Lastly, what makes this building run is the leasing agent for The Epic which is Matt Wilson -- He's a great agent that'll work with your every need / concerns, and make sure to find you your perfect home. If you're interested in this building, DEFINITELY go to Matt. Overall a great great building, with an All-Star staff! read more

I moved into the Epic two months ago. It is a beautiful building and it is pretty expensive. The staff is very mediocre. The leasing staff in particular are done with you as soon as you sign the papers. The building staff is lazy and not very friendly. The rubbish room is always filthy. It took 5 days and several calls for my moving boxes to be taken away. The "free" continental breakfast is non-existent. Elevators are often out. I never get notification when I have a package. And their "state of the art finger print" id for the gym and 33rd street entrance doesn't work. I'm a real estate agent and I would not bring a client to my own building. I have called the management to complain and they didnt' even call back. I'm paying almost 4k per month for a 1 bedroom. Unacceptable! read more

Awesome location! Close to everything you need: 30 seconds to Herald Square Subway and Path train station, 2 mins to Korean Town, 5 mins to Penn Station. Front desk and neighbors are friendly and helpful. read more

P.S. Here's the scoop: This is a good one-year rental since they sometimes offer incentives to an incoming tenant such as offering one month free on a 13-month lease. However, they jack up the rent price every year and it seems the rental staff must be compensated on amount of new rentals recruited, but not on the net retention rate. They almost seem pleased when tenants choose to leave so that they can get a new incoming rent. Perhaps the incentive comp is misaligned. As a result, the building loses many would-be long-term quality tenants each year. They also lost some of their best doormen a couple years ago when they required the doormen to work in excruciating heat with no airflow and no cooling system in the back entrance during an extended heat wave, during which the building was too cheap to replace a broken conditioning and instead opted to wait a few weeks for repairs, which finally were completed after the heat wave ended. The best doormen back then were at the back entrance, but they didn't seem to get promotion opportunities to move up to the front lobby to become concierge or front doormen. It's perhaps coincidental, but these great guys who were stuck working the back entrance were also minorities. They never complained, but as a tenant it seemed odd that there was not more diversity at the front of the building when they clearly had the talent available (some of whom departed since then). read more

I am broker in Manhattan and have done many deals in the building. All of my clients have renewed their leases (I know because I follow up with them every three months). The leasing office personal are super friendly but more importantly very competent in their work. All of my deals were handled in a timely and efficient manner making both my client's and my life easier. The doormen are friendly as well, and take the time to get to know each individual in the building by their first name. The building is located in an amazing location less than a block from 1,2,3,B,D,F,M,N,Q,R trains, Penn station and the path train and approximately 1-2 blocks from the A,C,E train as well as the 6 train. I would highly recommend this building to anyone looking for a top of the line, Full service building with newly renovated apartments with laundry and spectacular views. read more

I work in real estate and I recently rented with my clients an apartment at The Epic, a rental building at 125 W 31st Street in Manhattan. Not only the building is AMAZING with views, amenities and renovations, but the staff at the rental office was THE BEST. Helpful, patient and respectful. In particular Susan Lo Giudice, who was incredibly kind and smiley, and worked afterhours just to fit our needs. And she did all this despite the fact that the renter was a foreign student, really, did not seem like "ideal" client. She was wonderful. The secretary, Rosalyn Vargas, was also wonderful. And Rosie, the office manager, changed the whole lease in 5 minutes at lease signing because of a small issue that made it more convenient for us. I just wished the standard was always like this when renting in Manhattan, what a treat at The Epic! read more

No cell phone signal in this so called "luxury" building. And "green"to them means no air-conditioning on the floors, just the lobby but still pay $5,000 rent for a one bedroom apt. Jeff at the front door is a pompous idiot with a big mouth. Daniel never responds to residents email and pretends he's busy. What a Loser with a capital L. Also the Indian guy at the back entrance only runs to open the door if you are a woman. If you are a man,forget it, he's not doing you any favors in this luxury building... Someone though should really remind him that this is not India, this is New York and we are paying for that service. But in his mind its not his obligation to open the door to another man... You need to open the door yourself or buzz and wait to be let in by the front desk people who are usually too busy chatting up the desperate girl with the black dog who lives in the lobby most of the time instead of her apt. I have lived at The NOT so EPIC for 3 years and the same ugly watermelon"art"by some totally untalented person, is still hanging in the cheap glass displays. In general, what a bad taste place. It really and truly belongs to the other side of the river. And that sums it up! read more