Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

I stayed here for the weekend because a friend was getting married at the Club at Bella Collina and…read moremost of the guests were staying here. It's beautiful and well maintained, the staff are so very friendly and helpful. The pool was so nice, as were the screened in patios and balconies, and the plush robes were definitely appreciated. The condo was impeccably clean and elegant, it felt like being at home. One thing that I wish I'd known when booking: the condos are not on the Club grounds, they are down the road about half a mile. I didn't rent a car because on the website it looked as though the condos were part of the entire resort. Once I got there I realized it was separate and there are no options for food, etc or getting to the Club other than driving. My own fault for not renting a car, but I wanted to make sure others were aware. I would definitely stay here again if I'm in the area again, think I would make sure to text a car!

Our family booked a 3 BR 3 BA condo until to enjoy a staycation at Siena. We are locals, so we want…read moreto be close to the attractions without feeling like tourists, and Sienna offered us just that. We arrived to the quiet property, adjacent the gorgeous Bella Collina Country Club. Bella has long been one of our favorite destinations locally for golf and spa and especially our day dates, so when we heard a new option was available to stay on property we were very excited. We brought our kids along on the adventure. Our accommodations were luxurious and every detail was thoughtfully our together. We had a very roomy and comfortable condo unit, television in every room with cable and Apple TV access, as well as 3 full bathrooms. It was very convenient for a larger family or group getaway. The kitchen was fully stocked with pots and pans for cooking and we used them all weekend. I loved that each unit had a view of the lake and pool area. We went down on the first night and enjoyed the pool. We had no idea we would have a front row seat to the Disney fireworks, directly from our pool view. It was awesome. The kids enjoyed the nature. The property sits on a private lake and we got up early to watch the sunrise from our balcony each morning. It was spectacular. The facilities also included a gorgeous workout and fitness center. We were also very close to restaurants and shops, as well as close to Disney properties and theme parks. My husband and son folded and I enjoyed the spa. We ate at the restaurant at Bella Collina called the 19th Hole and it was delicious! The chef has amazing menu items for every palette. Everything was so fresh and the ambiance in the restaurant was so relaxed and comfortable. We literally felt like we were whisked away, out of Florida throughout our 2 day staycation. We highly recommend this property for family getaways, guys golf getaways, girls' weekend of pampering, couple's weekend or even family reunions or to provide a nice place to stay for parties and event guests at Bella Collina. We attend the New Year's eve celebrations at Bella annually, and now we are excited to be able to book a room and make it a night after the festivities end. We love it and will definitely be back!

Pros: Great location, parking only $10 a day, no resort fee…read more Cons: beds not comfortable, wifi spotty, hallways outdated, bathroom small and does not have an air extractor. Decent place to just sleep and go to the parks nearby....

Good: professional customer service at the front desk. Clean room. Clean pool. Very quiet. Good…read moreparking. Family environment. No smoking. Room did not smell. Fair room price. Bad: paying $10 for parking. No complementary breakfast. Rooms need a bit updating. (4 Stars) Overall, we had a one night stay from Saturday night to Sunday. I do recommend this establishment.

My best friend just traveled over 24 hours from Scotland to Orlando with her husband and 8-year-old…read moreson, only to arrive to one of the most shocking hotel experiences imaginable. After such a long journey, all they wanted was a safe, comfortable place to rest -- instead, they were given a room with a broken door lock. Maintenance came to "fix" it, and it broke again within three minutes. When she went to the front desk for help, Tyler told her there were "no other units available" in a huge resort with hundreds of rooms. He even said, "It's on the second floor -- it's not like someone will walk in." That is absolutely unacceptable. A woman traveling with her young child should never be told to "just deal with" an unlocked door -- especially after flying halfway across the world. And the lock wasn't the only problem. The room was in terrible condition: A fist-sized hole in the bedframe A dishwasher hanging out of the cabinet A filthy, disgusting balcony that clearly hadn't been cleaned And generally rundown, unsafe conditions throughout When she pointed these issues out, staff claimed these were "not reasons" to move her. She ended up having to pay for another hotel (SpringHill Suites) that same night, just so her family could feel safe. This is not just bad service -- it's a complete failure of basic safety and hospitality standards. Refusing to relocate a family because they "booked through a third party" is an excuse, not a justification. If you value your safety or even basic respect, do not stay here.

As a devout Traveler who was anxiously looking forward to our trip, I must say that I left our stay…read moreat this "resort" feeling underwhelmed. The 3 bedroom unit that we had was beautiful for the most part with two deep soak tubs in it. However, Out of all 3 TV's in the house only 1 worked for our entire stay. The shower drained cover was broken and the ice maker didn't work. I reached out to the front desk and was just told to play around with the remote as If I had not already done that initially. The location is pretty deserted so I do recommend having a vehicle or renting one for your stay. We were placed in a third floor unit which can be a bit cumbersome with luggage so if you have any mobility limitations definitely be sure to voice that at the time of check in. The mattress in our unit desperately needs to be replaced it was like sleeping on box springs its was so thin and squeeky. When I go on vacay and am anxious to get back home before the vacay is even over that's definitely a red flag. This property has potential but I don't see myself referring them to anyone time soon.

EXECUTIVE 3BR VILLA AT UNIVERSAL! My sister and I recently traveled to Orlando for our trip…read morevacation. Upon arrival the BnB we had booked abruptly cancelled, we were in a panic. Luckily we found this listing on VRBO. Irina was exceptional! She was so incredibly helpful and rushed the check in process! Saved our trip! On top of this, the property is lovely! Close to everything you need and beautiful! I am so thankful to her and I can't recommend booking with her enough!

We stayed in a 3 bedroom 2 bath villa. There were 4 adults and 2 children(8yrs&5months). It was…read morevery spacious we had everything we needed. The checkin information was easy to follow and we had no problems. Our contact checked in with us multiple times to make sure everything was ok. We used the pool and game room and everything was great. Some of the furniture had some wear but other than that everything was great. We would definitely stay here again.

This is a home resort location for us at the Walt Disney resort in Florida. We always enjoy our…read moretime here and this trip has already been no exception. Our first character on this trip was Dale who was hanging out here at the wilderness Lodge. The details of this area are amazing with nothing left undone. You feel like you're literally in a big lodge at a national park out west. The rooms are spacious. The accommodations are excellent and we enjoy every aspect of our day. We will often stay in multiple rooms during a stay - this gives uss us a chance to try the resort in several ways and experience it from different vantage points. This trip - we stayed in a studio at Boulder the first night and the 2nd night is at a cabin at Copper Creek and we will plan to finish in a one bedroom suite at Copper Creek. We try to stay in different areas to understand the plus and minus factors (if there are any negatives at Disney). Disney is the ultimate at spoiling...there isn't much better than Disney class and service and style. We are fans for sure!

We like this place. We bought into this particular DVC property about 6 yrs ago and take every…read moreopportunity to come here. Sometimes 2-3 times per year. We like the look of the 1930's California Redwood Style Lodge. The grounds are covered in coniferous trees giving it a forest atmosphere. The property is quiet, close to the Magic Kingdom and has all of the amenities we could ask for. We generally stay in a 1 bedroom villa which adds a living room area with complete kitchen. We can hit a store or have groceries delivered saving us from overpriced resort dining. If you drive there are plenty of parking stalls. If stay on Disney properties and you've never stayed here you may want to try it. Besides, the boat shuttle to Magic Kingdom is pretty cool.

Animals - 10 stars, of course…read more Outdated hotel - 2 stars. We are DVC and I'm not sure I'd ever pick this hotel again. The rooms are terribly outdated in 70's style. They are very clean but too drab. Of course, the animals outweigh this but it makes for a less than enjoyable hotel experience.

If you're on the fence about Disney Vacation Club, here's the shove: Animal Kingdom Lodge - Jambo…read moreHouse. Book it once and you'll start wondering why you ever bothered with chain hotels and highway motels that smell like old carpet and despair. You arrive, the doors swing open, and suddenly you're swallowed by one of the most jaw-dropping lobbies in all of Walt Disney World. Vaulted thatched ceilings, massive chandeliers made of Maasai shields, a fireplace big enough to roast a wildebeest. The place hums with detail -- every wall, nook, and cranny decorated with authentic African art and artifacts. Not replicas. The real deal. Disney Imagineers partnered with cultural experts to line this place with over 4,000 artifacts, making it part hotel, part museum. If you're a history nut (like me), you could spend hours here before even checking out the pool or the parks. And then there's the savanna view. Step onto your balcony and there it is: giraffes, zebras, ankole cattle, flamingos, wildebeest -- living, breathing animals grazing 50 feet from your morning coffee. Forget rope-dropping Flight of Passage. Just sit here with a drink and watch the wildlife wander past like it's your personal safari. Honestly, you don't even have to go to the parks. The real show is outside your room. The pool? Massive. Gorgeous. On a blazing Florida day, it's paradise. You float with a drink in hand, kids cannonballing around, while thatched roofs and palms sway in the background. It's the rare resort pool that feels as much a destination as the theme parks themselves. The dining? Excellent across the board. The Mara for quick bites, Jiko for upscale African-inspired cuisine, Boma's buffet that could start international negotiations. And yes, zebra domes exist, and yes, they're addictive. Here's the history kicker: Jambo House opened in 2001, designed by architect Peter Dominick (the same guy behind Wilderness Lodge and Grand Californian). It was Disney's boldest hotel gamble -- an African lodge in the middle of Orlando, complete with live animals and one of the largest collections of African art outside the continent itself. More than twenty years later, it hasn't aged a day. Five stars. No hesitation. If you're thinking about Disney Vacation Club, Jambo House is Exhibit A. You could park yourself here for a week, never step foot in Magic Kingdom, and still feel like you had one of the best Disney vacations of your life. It's not just a hotel -- it's a safari, a museum, a pool party, and a cultural immersion wrapped in one. And let's be honest: once you've woken up to giraffes out your window, staying anywhere else feels like Motel 6 with extra steps.