Hospitals are overwhelmed with people, often undocumented, using them for minor medical care. This…read morecreates long waits to get in. I sat in a hallway from 10am to 10pm after being brought in by ambulance. I finally got a room in the ER and within 2 hours was admitted to the hospital. Once in a room, the care was excellent and the rooms were private - this is critical because there are people who snore or are disruptive. The food was very good for a hospital, yet the call in order system needs to be updated to an app. The hospital took care of my issue once it was identified and I was released 5 days later. It is the best hospital stay I have had. The staff were excellent and available when called. There are lots of people leaving negative reviews for things beyond the control of the hospital or for following protocols. Doctors and nurses have to follow standardized procedures, so complaining they did not make an exception is not indicative of the care you will receive. I would not hesitate to go back if I need medical care. I had an excellent experience overall. The only room for improvement is more space for patients in the ER out of the hallway.

This hospital is very clean and orderly. The staff are very nice and they took really good care of…read moremy loved one.

I'm very disappointed with my experience at this urgent care. We have been waiting for almost 3…read morehours and my brother is in significant pain with difficulty walking, yet we have not been seen or given any clear updates about the wait time. I understand that urgent care centers can get busy, but the lack of communication and long delay is very concerning, especially for patients who are in pain. When we asked about timing, we were not given a clear answer, which makes the situation even more frustrating. Because of the long wait and my brother's worsening condition, we are now considering leaving without being seen. This experience has been very stressful and not what we expected from a medical facility.

DISGRACEFUL. The PA entered the room sometime after 3:30pm. My stated symptoms (from the morning)…read morewere watery diarrhea and dehydration as a result of gastroenteritis. I felt weak (laying down). With no kindness or compassion, she stated flatly, "Why are you here? You belong in a hospital." I told her that may have cyclosporiasis and so I waited until the fourth day of acute symptoms before seeking care. She stated clearly that this clinic does not treat patients like me. I told her that my primary care (GW Medical Faculty) practice advised me to go to an urgent care clinic. The PA was rude and indignant, and repeated that I should go to a hospital for overnight observation. I asked her why, after submitting my precheck-in information completed in the morning online, that she waited until late afternoon to deny me care? No response. I asked her why she refused to administer IV fluids? I asked her to perform basic health clinic care and give me an IV to replenish my liquids and to prescribe an antibiotic as a best guess attempt to stop the diarrhea. She refused both requests stating that she could not give me antibiotics without a stool sample test result. She stated, "It would be dangerous to give you antibiotics." To which I replied, "They would not make my condition worse, only possibly better while the lab test is run." She dismissed my response. I asked her why no IV to stabilze my dehydration? She stated that, "this Is not done here." I told her I'm not leaving the urgent care clinic until I receive some form of urgent care. She left the room and returned with a LabCorps stool sample kit for me to take home. She said the health clinic would not accept the sample and that I must find a Lab Corps site myself. By this time, 4pm, all LabCorps offices were closed. I paid a copay and recieved NO URGENT CARE AT ALL. At this writing I still have not been contacted by MedStar with the findings of the lab test delivered plus one day ago. Third world health clinics are run better than this. You should be ashamed. I consider this malpractice as a policy. I know PA's and nurses can provide IV fluids. The fact this was denied was denied me is either your policy as a corporation, or individual malpractice by your PA on duty.

I've been a patient here for over 5 years, but my recent experience was unacceptable. I scheduled…read morean appointment in July for September, only to get a last-minute call the same morning saying it was canceled because the schedule was "frozen." The call was handled rudely and unprofessionally, and I was told the next available appointment wouldn't be until mid-October. After waiting over a month and rearranging work, this level of disregard for patients is extremely disappointing. Will find a new PCP.

Dr. Toban Having a crisis with an higher than normal…read morediabetic monitor reading unable to reach me, she contacted my daughter. This was on a Sunday evening. She is dedicated to her patients always providing QUALITY CARE and great professional service to her patients .

If you need a birth certificate - do not waste your time. Mondays and Wednesdays they claim to have…read morewalk-in availability 8:30-10:30am. What they do not tell you on the website is they only accept 20 people in those hours. I drove 50 min for them to tell me, "we already served 20 people today". Whoever runs this place probably runs the county in general which is why MoCo is a dumpster fire.

I tried to get a covid test yesterday at St Martin's Church in Gaitherburg, as listed on the…read moreCounty's covid testing website. It was a mess, There were hundreds of cars and people milling around. Lucky for me I smelled a rat and turned around and went home. Those who stayed found out there were no tests and no-one there to administer them The County apparently posted bad information. I hope whoever is responsible for that error is held to account.

I have been going to this place for years. Me and my children. I have severe eczema and when i…read moreneeded ointments... they would prescribe it. There was a new doctor and that doctor did not want to prescribe what i needed and they left me hanging without my medicine. I will never use their service again after they cared so little for my health! Getting worse every year!

Algunas de las que trabajan en frente tienen una actitud tan arrogante para atender, si no les…read moregusta interactuar con la gente no están en el trabajo correcto, de verdad que pésimo servicio tienen, o no se si es porque una les habla en español que actúan asi.

I have walked around this campus many of times via the Bethesda Trolley Trail, & always took a…read moreinterest in what I could see through the black wrought iron fence. Today, I got the chance to experience what the nation's top medical research agency had to offer. First & foremost, if you do not have to drive, PLEASE take Metro...hindsight regarding parking is most absolutely 20/20. Plus a little exercise doesn't hurt anybody. I had an interview today, yet not before the 'screening for access' took place: Pull vehicle forward. Turn off engine. Leave door open. & then take all of your belongings, including every piece of computer & or electronic devices on your person. While the vehicle was getting screened, so was I. After a few minutes of having my ID scanned more ways than one, providing the small piece of paper from the initial license plate log in, I was giving a temporary visitor pass with a full headshot & my name displayed. I was then allowed to go on my way. A way that took 30 minutes of following the map to the dedicated building. Actually, locating the building only took 10 minutes with a couple of u-turns here & there, yet finding parking was the most time consumption. Kudos to the NIH police officer off the Old G-Town Road gateway entry for pointing me in the right direction to a MLP (Multi-Level Parking garage) that had spaces available. I'm sure if I passed him one more time, he would not have been as friendly. :-) Although I arrived 45 minutes early, I was now against the clock from finding the building & a parking space. & in clutch mode, the kind spirited parking attendant MLP-6 heard my internal plea & told me to leave my keys with her & to be on my way...THANK YOU Ms. T -working the AM shift! After a few more friendly fingers pointing me in the right direction, I arrived to the laboratory, one of many massive laboratories housed in one building. Well perhaps I knocked on the wrong door at first, yet the Lab Techs & eventually the Lab Manager were all very nice turning me around to the appropriate laboratory. Every facet of a person I crossed paths with today, whether maintenance, law enforcement-security check in, clinical, scientific, & even an Educator, was simply pleasant & helpful. I can only imagine the camaraderie amongst everyone within these 27 different institutes that makes up NIH. & their own personal stamp in discovering innovations to improve health & or save lives. What an amazing & well manicured campus of greenery, LEED buildings, handicap parking spaces, parking buildings (mostly for permit holders), LED crosswalks, & of course the never ending maze of getting around.

This place truly is a campus, and much reminded me of being at college, but its a government…read morehealthcare and research facility. Driving and parking can be tricky as its right off 355, I'd encourage you to take public transit if you can. There are many, many buildings including a hospital onsite as well as many other offices. When arriving if you're not a staff member you'll need to go in through one of the main entry buildings. There is one literally steps from the Medical Center Station, be sure to bring a government issued photo ID, and the security screening process is similar to what you'd encounter at the airport. Depending on the time of day the lines can be pretty long. Once through the security area you head out the door and there are various shuttle buses that will take you around campus, just be sure to take the correct bus as some buses make stops to other NIH buildings not on the main campus. This place is pretty self contained, there's cafeterias in some of the buildings, a credit union on-site, and plenty of nice paths to walk around. On the campus you'll find a unique mix of really old buildings, mid-century buildings, and newer modern buildings. I was in one of the mid-century buildings and it needed some refreshing. I was here for a meeting and the meeting facilities were nice although basic which is what I've come to expect at a government facility. Although the room was spacious and accommodated the group that was in attendance. Overall a nice place, people who worked there were approachable as I wasn't quite sure where I was headed. Although if you're there for an event or meeting, I'd advise getting there at least 45 minutes ahead of time if you want to be on time.

I'm a week and a day out from my surgery. Wanted to take a moment and give a shoutout to the team…read morethat took care of me last week. Dr. Amini and his surgical staff took great care of me. I was so nervous to have another surgery but from the moment I got out the car (because I ran into Dr Amini and Aleko in the parking lot) I was laughing and chatting it up with the staff. And listen... Trish was AWESOME. She was so friendly and made me feel at ease. And anyone who dances to the beat of the machine I was hooked up to is alright in my book! Everyone made sure I knew what was happening that day (I had no less than 4 people ask me, lol) and to answer any questions I had. The facility was nice and they give out as many heated blankets as you need! They don't rush and they make sure you're able to get up and walk before they release you. And they give you a call a day later to check on you. Sometimes you run across people in the medical profession who restore your faith in the system and the people who choose to be helping professionals. SS Surgery Center gets it right!

My mother had an operation done about 1 month ago. Everything went smoothly the day of and then…read morecame the bill... Insurance was supposed to mail a check that would be given to the center. The check has not come BUT it's expected arrival date wasn't until today (3/17/14). Just as a side note... it's also a snow day so many companies are closed or delayed. The staff from Silver Spring Surgery Center has the nerve to call me... an EMERGENCY contact... to say they are unable to reach my mother and want to send someone to our house to pick up the check today so the bill won't be sent to collections. Mind you it's not even 1pm yet so the mail may not be delivered... and it gets worse. I ask when they called my mom... response... "5 minutes ago" Really?... not at all emergency contact appropriate in my opinion. Not to mention it makes no sense to send any bill into collection so soon... especially when all we're doing is waiting on a check to come in the mail. I clearly stated that to the woman who called me and she got really defensive. If they actually had customer service skills & weren't threatening to send the bill to collections their rating would have been much different. I'm also pretty sure it's illegal to send someone to our house to pick up payment...

There aren't enough superlatives to describe the care my husband received at the Adventist…read moreRehabilitation Center in Silver Spring.  Everyone is caring and focused on getting the patient healthy and maintaining a stress free environment so you can focus your energies on healing.  They all work as a team.  Dr. Thorpe, in addition to being an extremely skilled physician, he is thoughtful, caring and attentive. He makes you feel as if you're his only patient taking whatever time is needed to answer any questions and keep you informed of the treatment plans. My husband came to the center unable to walk because of spine surgery and with a diagnosis of a blood disorder.  As a result of Dr. Thorpe's thoroughness, it turned out that there was no blood disorder.  The usual blood tests provided inaccurate results. The physical and occupational therapists were equally caring and skilled. The therapies had him walking and slowly becoming self sufficient. The nursing care cannot be praised enough.They were always responsive to his needs and often checked in just to see how he was doing. Our care navigator, Ms. Enitan Macarthy worked to maintain quality care and made the transition home seamless. We owe a debt of gratitude to the entire staff for getting my husband functioning well enough to come home.

I have only ventured to this facility/free clinic once but I am giving it four stars (cannot give…read moreit five because I am still new to the facility) because it provides medical care to those who are undocumented, lack insurance, or limited in their financing even with insurance. We need more of these types of clinics in the area and I respect what they do for those who have far less than what the average person may have. I am looking forward to volunteering my services here and seeing how I too can reach those in need

Unacceptable medical care from P.A. Who you are forced to see unless you pay for the concierge…read moreservice and pay out of pocket.

I would NOT RECOMMEND this practice. This USED TO be a great practice before Dr Marshall moved to…read moreconcierge care two years ago. Now I only see NPs without signing up for concierge care. And the last straw for me was when the current non-concierge practice actually WANTED ME TO WAIT IN PAIN AND SEVERE DISCOMFORT FOR SEVERAL DAYS, instead of just prescribing antibiotics for a urinary infection. They wanted me to wait come in for urinalysis and wait for 3 days for the results before they would provide me relief. In the past they have prescribed antibiotics for immediate relief before without a fuss. But the new practice has no qualms about having women patients suffer for a few days.