Dr. Sultan is A-W-E-S-O-M-E!!! I just had one of the most through, knowledgable eye exams by a doctor who loves what he does and truly cares to give you the best eye care possible. Having extreme astigmatisms and needing glasses since I was eleven has made having a great eye doctor very important to me. My visit was nothing but an all around exceptional experience, and feel really good to know I have a great eye doctor after having had to switch docs due to insurance changes. Thank you Dr. Sultan! read more

I went to Dr Sultan a few months back and can say that his expertise is truly up there with the best of the best. Hi consultation and focus to ensuring I had the right prescription was above and beyond and now I actually have a prescription that works so amazing. I had Kaiser prior, and the guy there was somewhat a hack. Ran through a short series of tests and pushed me out the door in 15 mins. I could never figure out why I couldn't see very well with that prescription. I had a lazy eye as a child and as a result of not wearing glasses for a couple years, my "lazy eye" was much weaker and wasn't used nearly as much. With the modified prescription I have, I now am using both eyes and feel confident with a good follow up plan I'll be able to wear contacts again! Thanks Dr Sultan. You Rock! read more

Wow. I literally JUST went to The Eye Works this morning and I am still reeling by how awesome my visit was. First off, Dr. Sultan is funny and highly personable. He takes his time and explains everything to you in a way that you can understand. I cannot say enough good things about him. Yelpers were pretty spot on when they say this guy is amazing. I am definitely a fan. As for the staff, I just wanted to say how thoroughly impressed with how friendly they were. Literally, two staff members (and I'm sorry for not remembering their names) sat with me for a good thirty minutes getting me fitted for glasses. We were all laughing and joking...and having a good 'ole time! I am being completely honest when I say that this is BY FAR the best Optometry office I've ever been to - and that's saying a lot considering I've worn glasses/contacts since I was 8! LOVE. LOVE. LOVE. Highly recommended. read more

Dr. Sultan and his staff are extremely competent, friendly and efficient. I ordered a pair of glasses using a prescription from an outside optometrist. The staff was very helpful in assisting me with the proper glasses selection to fit my face. The glasses arrived in two weeks just as they had stated. It was apparent that the new glasses were difficult to see with just as my previous pair from the other optometrist office. I believed that my prescription was wrong. Dr. Sultan gave me a complete eye exam without charge and discovered that my prescription was wrong. He then sent my glasses back to have the lens changed to the proper prescription again wIthout charge even though the errors were not his responsibility. I am now seeing better than I have in years! I will continue to use Eyeworks in Napa for all of my eye exams and glasses. They are the best! read more

My insurance covers annual eye exams and he planned to do an exam and a contact "fitting" which was a seperate charge over and beyond my insurance. I've worn contacts most of my life and did not feel I had any problem with the fit of my lenses. I asked not to do the fitting and he reluctantly agreed but only under the condition that I would promise to buy my contact lenses through his office and must have a fitting next year. Welp it's next year now and I am not going back. The attempt to upsell services was distasteful. read more

We Love Dr.Sultan!! The eye works Optometry is the best! We highly recommend this place!!

I recently moved to Napa and needed an eye doctor. I am so glad to have found Dr. Sultan. He spent a lot of time getting to know me and my eye care needs. Dr. Sultan was able to do something that none of my other eye doctors did. He put me in contacts that allow me to see far distance but better yet I no longer need my readers to see up close. I can't begin to tell you how wonderful this is for me! Thank you Dr. Sutan and team. You are the best! read more

Very good experience. Great service and extension hours.It's my first time to visit vision doctor and buy a new pair of glasses in US. Very different experience compared to what we have in China. But The eye works really help me have a good experience. First, according to my insurance search, it's the only place opened on Saturday in Napa for eye care and new patient welcomed. Second, Ana is very patient during the whole process with my many questions, including insurance check, paper work and most important - choosing frames, from style to price. Nothing to complain. Third, Randall is very nice and helpful to process the tests for me. He is very easy-going person. While talking with him, I finished all the exams. No rush at all and try his best to get the best pictures for doctor to review. Last but not least, the doctor Craig is a knowledgeable and friendly doctor. I was kind of worried about my eyes due to long-hour work, study and driving everyday. He checked my eyes carefully and find out the problem. After he understood my preference for no contact lens or laser surgery and minimum medicine usage, he gave me simple suggestions to improve my habit without any drugs. And during testing my new lens degree, he is very patient to find out the best one for my eyes. We even talked about the different accents between California and New York. So in general, it is great experience. There are many kinds of frames as well. I am very excited to receive my new glasses. Though in China, we always get our glasses the same day. But it's nice to have a detailed eye exam and new glasses in the same place. Thanks! read more

The staff is very professional and helpful. The exam itself was very thorough. Dr. Sultan was very thorough in his explanation as to what was wrong with my vision. In fact he wasn't happy with the results from one of the tests that were performed and rescheduled it at no additional charge. I will rate Dr. Sultan the highest rating possible. read more

Apparently this place isn't really open til 6 and they lock the doors 20 or so minutes prior. Then run to the back when a customer comes to door after getting a call saying you can pick up your glasses "Today". We can see you crawling on the ground. Very disappointed. read more

Friendly and helpful. They helped me pick out new sunglasses and fit them when they arrived. Clean shop and they adhere to COVID safety protocols. Overall thumbs up. I will definitely return. read more

I met Dr. Sultan when he opened his practice in Napa in 2007. I walked I"shopping" for an optometrist and have been there ever sence. Dr. Sultan is extremely knowledgeable and is concerned not only about visual acuity but also with eye health. The office has an excellent selection of products and a helpful staff. read more

I needed to get contacts and fast for soccer and I was all set up in a matter of 2 days. The service offered is extremely helpful, best optometrist I've been to yet! read more

We have been getting our glasses at The Eye Works Optometry for years and have always been more than satisfied! Once you walk in the door, Cindy, Randy and Ana are so welcoming and helpful....and Dr Sultan is friendly, professional and thorough with his eye examinations. He is very meticulous and patient with our exams and eye tests. Cindy, Randy and Ana are all incredibly knowledgeable about all their eye glass manufacturers and every kind of fitting and option that goes into making a perfect set of eyeglasses. We have gone in several times (after damaging a pair or losing a nose bridge piece on our glasses) during the year and they are always happy to help us with any fixes for our glasses free of charge! Everyone working there seems to be very dedicated to customer service! We would recommend The Eye Works Optometry to anyone needing an eye exam, glasses or contacts! read more

The coolest people, very efficient, professional and always courteous. Highly recommend.

I squeezed in a last-minute appointment on a Saturday, and then got lost in Napa's quaint streets on a quest to the Eye Works! After giving them a quick call, they were able to navigate me in the right direction--about a half block down from the Pearl Street Garage. Even though I was late to my appointment, they were extremely gracious. The eye exam with Dr. Sultan was a blast. As other reviewers here mention, he was very thorough and funny with answering questions and putting all of the eye terminology into layman's terms (Example: In describing the photographs of my eyes, he used a comparison with carpet installation, along with descriptive visuals like "football" for astigmatism). He also let me try on some contact lenses to see if that was an option I would like--not only that, but he let me wear an appropriate pair so that I could see myself while trying on frames. Very cool! Anna and Randy were great fun at helping with choosing frames. No pressure, and very upfront about the price range of the frames we were looking at. Note: It was already an hour past closing time, and they were still completely patient, friendly, and ready to accommodate. Zero rush, seriously. Anna let me try out some frames and then gave her own suggestions and opinion, which I found were spot-on regarding which frames were and weren't flattering for my facial structure. True story: I had around 4 frames picked out for prescription sunglasses and wasn't sure which would be best. Dr. Sultan then had me whip my head around like a rocker to see which ones would and wouldn't slip off. I proceeded, with wild abandon, to swing my head around in front of the three of them and tested out each frame. Bam! Ray Bans were the first to fly off! Anyway, at the end of it all, I still had in the complimentary lenses that Dr. Sultan had put in for me, and I just could not take them out, so...enter Randy, Super Contact Lens Remover! With good cheer, he removed them while giving me some good tips on pinching and sliding the lenses to make them easier to remove. What a fun experience! Now, if only I could look forward to going to the dentist as much... read more

The service is wonderful. Dr. Sultan's staff always answer the phone or return calls immediately. They are efficient and knowledgeable. Dr. Sultan has advised me well for my eyesight concerns for the last 7 years. The optical equipment is state of the art. I also order my contacts and glasses from Eye Works because of the great service and convenience. My latest glasses are so nice and light, as well as stylish! read more

I absolutely love this place. The staff and the doctor are super helpful and extremely friendly! I been going here for about 5 or 6 yrs and I wouldn't change anywhere else. I highly recommend this place. read more

the most perceptive and experienced optometrist I've met. So grateful for his assistance.

Staff was straight forward regarding my questions. Very kind each one of them on a one to one basi. Each one very knowledgeable concerning their expertise. Nice ambiance in the office and adequate assistance. read more

Really bad customer service! Was ordered trials and when I come to pick them up they ordered the wrong prescription?! And now I ordered a 3 month supply of contacts and it's been over a week, called them and they said they should be here in another week!! So ridiculous. Definitely would not recommend here. read more

What a great place! Clean, easy to find and great staff! Dr. Sultan has to be as good as it gets, he is quirky, funny, and knows so much. My husband and I are really happy with the service and the selection is great (which is one of the most important things for me). They have all the best brands, whoever picks the styles to bring in - KUDOS! At other offices I've always felt alone in the process of picking glasses, the staff usually is doing their own thing and never wants to help. The experience here was completely different, the girl at the front desk stepped out and we put on a little fashion show, even some of the customers in the store got involved. We were all asking each other what looks best, it felt like I was in the company of good friends. Engaging staff, great atmosphere and wonderful doctor; I'm hooked for life :) Thanks!! read more

Great service, very efficient, go out of there way to make sure you are happy with the service and glasses. I had to go back for extra advice and help and Randy and Dr Sultan made sure I had everything I needed from an optician! Very friendly and highly recommend this place, Thank you! read more

I cannot complement the team at The Eyeworks enough! Both my young son and I had appointments scheduled together. He was very apprehensive about the whole idea of having his eyes checked and possibly having to wear glasses. Doctor and Sam went above and beyond to make him happy. Also allowing me the time to have my appointment without having to worry about him. Looking forward to picking up my frames and saying hi to the team! read more

5 stars for Dr. S and rest of team including Mindy and the other 2 gals sorry I didn't get their names it was my first exam. Everyone is helpful and explained to me clearly the process for contacts and glasses. I ask a lot of questions and they shared everything and even helped me get the cheapest prices and explain what my insurance covered. #1 optomotrist in Napa I'm switching to here from my previous. Thanks doc for help on everything today it was probably more involved than usual. Chase. read more

Saturday appointments are great!! Love this place! all the staff are great. My kids love going there for their yearly exams. Very responsive via phone/fax or email! read more

This past weekend, my girlfriend forgot her dailies contacts when she was visiting from out of town. I called them to see if I could buy a box of contacts on a Saturday and instead of selling them to me, they gave me samples to cover her for the weekend. Pretty awesome considering I'm not even a customer, but that will change after this! Thank you all for helping me out! read more

I was visiting Napa Valley from Arizona and lost one of my contacts. I immediately called The Eye Works Optometry and they were able to fit me in for my emergency right away! Not only did I get a thorough check of my eye to make sure the contact was indeed lost, but the amazing receptionist offered to call my eye doctor for my prescription details. I recently moved to Arizona so I have not found a doctor but she asked me enough details about my contacts that she found the right fit! This dilemma could have ruined my entire trip but this amazing business prevented that by giving me a spare lens. They did all of this and gave me solution at no cost with a smile. Thank you so much!! Just a fun note: they have amazing glasses. If they weren't booked for the day, I would have stayed for an eye exam. The doctor and employees are so sweet and they have a great selection of glasses. If you are in the area, DEFINITELY go here! read more

It's been several years since I have been to their office. I found the staff not particularly helpful, but more importantly for me was that their frame selection was extremely limited. My daughter wears contacts and it took a ridiculous amount of time for her lenses to come in. (I was told it would be about 10 days, I stopped in after two weeks and they weren't there. I can only assume they forgot to order. They came in about a week later. Perhaps, but I highly doubt, they were on back order but the office never told me that there would be any delay.) The very worst part is they will NOT stop soliciting me!!! The phone calls stopped but I still get USPS mail and texts. read more

I really wanted to like this place. Dr. Sultan was nice and professional, and I loved the style of frames in their store selection, but after sending the lenses back THREE TIMES to get the right prescription for me, I am still unable to wear my most excellent BeBe frames. I've never had a problem getting the right prescription and I've had glasses since I was 6!! What's the major malfunction here?! Over a year later the Rx is still INCORRECT, so I emailed Dr. Sultan in order to have him try, yet again, to fix this but so far have received no response. Le sigh. :( Sorry, but Eye Works did NOT work for me. read more

So disappointing.....after a series of ongoing emails about my insurance coverage, I arrived for my appointment to be served with all the "extra" services and fees that I would need to pay for. It felt like the classic bait and switch, and I walked out in principle. What a waste of my morning. read more

Straight up, the worst experience I've ever had with an optometrist. It was a bad experience with the doctor specifically, the front desk assistants are actually courteous and professional. If you are someone that requires a certain level of service and concern, or if you appreciate thorough service, this is not the doctor for you. If you don't want a lazy doctor, then don't go to this office. I have been extremely satisfied with my previous doctors, never had any problems with understanding my options. However, I did not want to have to go to San Francisco, so I decided to try out a professional located in the area I live in now. First off, they charged me for out-of-pocket contact lenses fitting without even looking at the list of contact lenses that were covered by my insurance. I was present and I saw he did not even actually look at the full list himself. All he did was ask the assistant whether there were any toric lenses options in the list and somehow he decided that there were no toric lenses options. At the time, I simply thought that he was probably familiar with the list and I trusted that he would look out for my options. I am a patient and I rely on the doctor to educate me on what contacts could work for me. So instead of taking the time to look at the toric lenses options on the list, he simply decided I should go with something else. Later that day I went online and saw that actually the list did include at least one option of toric lenses. The next day I had to contact the office again and the office assistant said that they would have the doctor look at that option and order trials for me. This should have been done during my appointment and certainly not AFTER you ALREADY CHARGED a patient out-of-pocket. Secondly, I had been getting my contacts as medically necessary since 2005, through different doctors in different locations. When I inquired about that with Dr. Sultan after he examined me, he promptly said I would not be in that category, that he had not found that any of my vision conditions would fit in the "strict guidelines of insurance requirements". He did not even know what kind of insurance I have. He kept saying that he could not do anything "illegal", as if I was requesting him to do something against the law. That is not how you talk to a patient, and that is a sure way of making them feel uncomfortable. It surely is not "illegal" for him to request material from the insurance, so that he could verify whether or not I fit into the guidelines. I had to wait until the next day and request for them to do that, when they should have taken the initiative to do that while I was in the office. That was the time I scheduled for my appointment and everything pertaining to that should have been done then. That is how good customer service is provided, when you research and educate a patient on their options at the time of their appointment to provide thorough service. If I wanted a "fast-food" approach to eye care, I would have gone to Walmart or Costco, or Site for Sore Eyes. And even there the doctor would probably have been a bit more accommodating. read more

I had my first eye exam since grade school at The Eye Works with Dr. Sultan and he was so great. Very nice and informative. He has a great sense of humor so he makes you feel comfortable. I made my appointment based on previous yelp reviews and was very satisfied with my decision. I would recommend this place to anyone. read more

Extortionist, bait and switch tactics. Truly one of the worst customer service experiences I have ever had. Take your business anywhere but here. Truly awful. The doctor was great and professional but that is where the good part of the experience stopped. I booked an appointment for what I thought was to get my glasses and contact prescription updated. Once they had completed the exam, they informed me that this was for glasses only and that I would need another eye exam if I wanted to get a contact prescription. Their incompetence and lack of compassion caused me to want to take my business for frames and lenses elsewhere. I asked to take my prescription with me. One I got the document home, I found they had whited out the PD number making the prescription useless for ordering frames from another store. When I called and asked for the information they whited out, they said they would only give it to me if I paid another $15. Really unprofessional. read more

Dr. Sultan is awesome. He's funny, kind, caring, and genuinely interested in your health. I am a convert!

I work three jobs. Customer service is extremely important to me. My sunglasses have be broken for a couple months now. I purchased them at another company that laughed at me when I brought them in for repairs. I spent way too much money on them and because of the company's treatment towards me I will not be going back. I walked into The Eye Works and to my surprise doctor Craig Sultan greeted me right away! I couldn't believe the service! Not only was I greeted with extreme professionalism - they fixed my glasses for me for no charge! I am not a client there. I will be now! Thank you to the staff and to doctor Craig Sultan! read more

Can't say enough about this place. I left a message late Sunday night to schedule an appointment and she called me Monday AM first thing. From the phone conversation to my entire office visit everybody was beyond helpful and sweet. read more

I cannot say enough great things about Dr. Sultan and his staff. I have had a good experience every time I have seen Dr. Sultan. He is always pleasant, thorough and takes the time to explain everything. About a year ago, I expressed an interest in Lasik (but thought for sure I would not be a candidate: -6 in one eye and -9 in the other). Dr. Sultan reassured me and suggested he take a look and take some measurements. He said that he thought I was a candidate and referred me to the Turner Eye Institute in Concord. Fast forward.... I just had Lasik last Friday and am so pleased with the results. Two words: mind blowing!! I can see so clearly without glasses or contacts. Something I thought would never happen for me. I would refer anyone to Dr. Sultan. :) read more

I have been going to eye works for a couple years. The service has always been proffessional and friendly. Dr Sultan exams are thorough, informative and done with state of art equipment. You get what you pay for or at least with Eye Works . Last year my Maui Jim prescription sunglass that use only when fly fishing lenses kept falling out. Randy took a look and said lets send them back . Two weeks later I had a completely new pair of $800 glasses no charge. They have my business for life. read more

So I have been going to Opthomologist and Optomotrist's since I have been in diapers. I suffer from a wondering eye and NEVER ONCE did a Doctor care enough to help me with little tricks to make the eye less noticable and try every RX till he found the one that corrected my vision, and was easy for me to wear every day. The entire staff are great, the front employees are welcoming and even gave me a cookie :) All I can say is that he has won myself and my family of 5 for all of our eye care needs. read more