Top notch office! The staff is excellent - you can really tell they love their job. This is so…read morerefreshing because it really changes the entire experience of the patient. My Optometrist was very attentive as well and made me feel welcomed and right at home. I want to specifically thank V for assisting me with picking out new prescription glasses and sunglasses! She was my best friend and helped me pick out the perfect pairs for my new look. You have a forever patient in me, thank you!

The Eye Works in Napa makes it all so easy! Simple to set up an appointment and coupled with their…read morefollow-up texts as reminders to keep you tracking! They offer a plethora of available lenses and frame styles in all shapes, colors and sunglasses too! Their office staff is incredibly friendly and what I appreciate from their entire staff is that they don't try and upsell you into any item or procedure and give you just the facts, results and options! I highly recommend The Eye Works in Napa and wouldn't consider anyone else for my family!

Wanted to shout out to Dr Larsen !…read more He was so attentive with my situation recently , specifically in calling me back to check in . He referred me to see a suited provider to further evaluate my eyes the same day Coincidentally after the appointment was over, he called me back in the nick of time ! Cant tell you how grateful I was. I was feeling quite vulnerable as my sight was compromised medically However knowing Dr Larsen reaching out meant a lot to me that moment in time. Can't leave a review without recognizing the staff!!!! They are superb! * always responsive right away via text * So prompt and quite swift texting back I absolutely love this office ! Mahalo for everything !!!!

Great eye doctor. Explains everything completely. Excellent service and large assortment of frames…read more and lens.

I cannot express how enjoyable seeing Dr. Sultan has been. I came here two years ago, after an…read moreencounter with another facility I will never return to. Dr. Sultan uses the best technology and takes time to ensure his patients care comes first. He is not all about selling glasses, procedures, supplements and upgrades. The truth is, he told me I did not even need the glasses the other group "sold" me. Cheater readers will work for me. I would have saved so much money had I come here first! Granted, he will recommend the best care for you, but listens to you as well. The staff are friendly and it is refreshing to find another local business where customer service, patient care and genuine rapport are just the normal day to day business practice. I recommend them to as many people as I can. You should totally experience this team for yourself.

Optometrists simply don't get any better than Dr. Sultan. He uses the latest technology, along…read morewith his vast professional knowledge to have you see as clearly as you possibly can. Your vision and eye health is his number one priority. He also has a highly trained, personable and helpful staff, as well as a great selection of frames. I have been so favorably impressed by Dr. Sultan's caring commitment to improving my eyesight, that I cannot rate him highly enough.

I'm still waiting on my contact lens prescription 8+ days after my appointment…read more I had an eye exam and gas permeable contact lens fitting on Wednesday, December 11 and paid an additional fee for a new contact lens prescription. That fee was not disclosed upfront, even though I asked about the cost when scheduling. I was later told the delay was because the doctor was on vacation. Staffing and vacation schedules are internal matters and should not delay a patient's access to their prescription or justify charging for a service that hasn't been provided in a timely manner. I am using my mother's yelp account to leave a review. I do not wear eyeglasses and rely on contact lenses to see. I've been left unable to see properly while waiting, with Christmas a week away and needing to order lenses urgently. Charging an undisclosed fee and then taking over a week (and counting) to provide a prescription is unacceptable. I hope this office improves transparency, communication, and follow-through so other patients don't experience this.

Amazing over all! Everyone goes above and beyond! From the doctors to the staff. Great service all…read morearound.

I accompanied my husband, Kevin, on a visit to see Dr. Bicais and was SO impressed. His warm manner…read moreand expert knowledge of the specific type of glasses we were looking for were the epitome of excellence. He was so patient while we were super picky about my husband's glasses and steered us to what would become the best eyewear he's ever had.

I am so pleased with my experience. Dr. Bicais is brilliant. He works with you on such a personal…read morelevel and in my case tackled an issue that I have been dealing with unsuccessfully for years. Thank you. I would recommend this "Master" Optician to everyone.

I love coming here for my yearly eye exam. From the moment you're greeted until you see Dr. Tanya…read moreMahaphon, Eye Spy is a class act. Of the many upsides the office is located in downtown Napa and has a decent amount of parking. Plus its super close to my house so if I need my eyes dilated I can easily walk home. Dr. Mahaphon has amazing bedside manner. Not only is she a blast to chat with on a personal, but she knows her stuff. She also takes the time to carefully listen to any problems you've been having. Trust me, that alone seems to be lost with todays get 'em in get 'em out health care facilities. If you do end up needing prescription glasses Eye Spy has an excellent selection of name brand frames. These include Ray-Ban, Lacoste, Nike, Tom Baker and the list goes on. There's even a wall dedicated to kids eyewear, omg, so of those styles they should make for adults. I'd highly recommend a visit to Eye Spy, your eyes will happy did.

Cannot say enough good things about Dr. Tanya! She ALWAYS goes out of her way to make sure that you…read moreare comfortable with your contacts! My husband even had something in his eye and she was kind enough to see him the same day and help remove it! She is just the best and goes above and beyond for her patients. We love Eye Spy!

I've almost consistently positive experiences with the clinical side of this practice, which makes…read morethis feedback all the more important to share. There's a clear opportunity for improvement within the optical department--specifically around attention to detail and order management. On multiple visits, I've observed the same staff member struggling with routine transactions--correcting mistakes, reprocessing orders, or trying to avoid errors in real time. Unfortunately, this pattern has affected my own experience as well. Most recently, there was an issue with a lens order: the wrong item was submitted through insurance, and there was no proactive communication to address it. What followed was a series of conflicting updates--first being told the lenses were equivalent, then that they were being returned, and later that the frames were ready. But wait, didn't we give you back the frames? So do this day I paid for Glasses over six months ago and I still have not received them. The process feels unnecessarily convoluted and avoidable especially when I can dial it down to one team member. To be fair, mistakes happen in any business. The concern here is consistency and the absence of a clear system to catch and correct errors before they reach the customer. With better internal checks, training, or even thoughtful staff rotation within the department, I suspect both efficiency and overall patient satisfaction would improve significantly. This is a well-regarded practice with strong potential, and I offer this feedback in that spirit. A more detail-oriented and communicative optical experience would go a long way in matching the quality of care provided elsewhere in the office.

I just had cataract surgery with Dr. Row and he did an absolutely wonderful job. My left eye was…read morescarred and had a really bad astigmatism...I could never get it corrected properly! My other eye was less problematic but my glasses had to be in the 400-500 range with prescription. I am now 2/25 in the left and 20/30 in the right with surgery yesterday for my right eye and 3 weeks back for my left. Dr Row has a wonderful bedside manner and has been really nice through the whole process. I'm estatic!!

Great experience here! Yanira was amazing throughout the entire process. She gave me a wide…read moreselection of frames to choose from, helped me find a pair that felt right for me, and walked me through all the different lens options. Dr. Valles was also great--very patient and informative about my options for both glasses and contact lenses. Overall, amazing service, and I'm really happy with my new glasses!

Incredible Customer Service Fantastic experience from…read morestart to finish. Shopping for eye glasses on your own is not easy. Sean was so patient, friendly and extremely knowledgeable. He definitely went above and beyond to help me find the perfect readers and computer glasses, even assisting me with my insurance. His attention to detail and commitment to guest satisfaction truly sets Site For Eyes apart. Thank you, Sean.

Valerie has been there for years and always provides the best service. Great staff and selection.read more

It was my husband's idea to stop in since he heard me mention I could use a new pair of sunnies. I…read morereally wasn't expecting to buy anything to be honest. When we walked in, Morgan greeted us. She was very nice and friendly. My husband was interested in some ray bans and I came across two pairs for myself. I was not too thrilled with the colors, and asked Morgan for options. She was kind enough to pull up the site and showed me other options for frames and lenses. She took the time to answer my hubby's questions too. We ended up purchasing three items. One to be shipped to our home (she placed an order for us) and we already rec'd the shipping confirmation!! They had a great sale- purchase one at regular prices and additional pairs are 50% off! What a steal! In my honest opinion, I was pleasantly surprised with their selection, but it was Morgan's help that was really memorable.