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    The Face Shop

    4.3 (62 reviews)
    Closed 10:00 am - 7:00 pm

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    Joy J.

    Still as great as it ever was! The Face Shop became an addiction of mine when I discovered it a few years ago while living on island. The closest one to me now is located inside Zion Market on Convoy in San Diego. I fell in love with their facial products as well as the cute hand creams they once sold. I didn't see too many this time around, but I did find a cute one that I couldn't leave without! A cactus, lol!! Smells good too! Wish they had more to choose from. =/ They usually have some kind of sale or promotion going on. Some of their stuff is pricey, but well worth it. They have makeup, skin and hair care and even nail polish. A small section by the register houses beauty tools like tweezers, cotton rounds, nail files and more. During this visit, Rachel provided excellent customer service and she had great suggestions for me. She helped me sample some of the items and was very friendly with a great attitude to match! I appreciate the fact that she didn't try to push products on me. If you see her, tell her I said hi! ;) Definitely will return once I visit again. Glad to see they've made it through the pandemic! Keep going strong, guys!!

    Character moisturizing mask, perfume hand cream, strawberry hand & body cream
    Kristin C.

    I haven't paid any interested in the Face Shop before since I have sensitive skin and particular on the products I use, but I got products from here as a gift and I loved them all. I couldn't wait to buy more things, so I stopped by the nearest store in Aiea located in the Waimalu Plaza Shopping Center, near City Mill with tons of parking. The workers are so friendly and helpful, they made themselves available if I have any questions. The products I like are the face mask peels, lip gloss, and perfume lotions. The face masks are literally a mask with a character or animal face designed on the mask peel, the lip tint, gives your lips a hint of color for a natural look. The (mini pet baby) perfume lotions smell so nice, not over powering, just a gentle clean smell. These products are fun and perfect for teenagers, or for a girls night in, everyone can have fun with the character face masks while cleaning your skin.

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    9 years ago

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    13 years ago

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    12 years ago

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    8 years ago

    They have alot of facial products to help with acne... love the fa cdx e masks too! Staff is friendly and helpful!!!

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    9 years ago

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    11 years ago

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    7 years ago

    All the employees are so friendly and helpful. 5/5 customer service.

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    12 years ago

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    12 years ago

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    10 years ago

    Great for any skincare needs, come here for all the latest and greatest korean beauty. i like their face masks a lot!

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    I started getting into Korean products last year and only knew of nature republic in pearl ridge which recently shut down.

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    Cosmoprof

    Cosmoprof

    3.7(24 reviews)
    3.4 mi
    $$

    Oh man... Lexi is probably gonna hate me for this review. LOL!!!…read more So... every time I come in and need help, she's super awesome!!! I love her honesty and truly value her opinion! Very helpful and patient! If you visit this location and you truly need help and advice, I highly recommend to see her. Even if you have to wait for her, it's well worth the wait!!! Thank you Lexi for helping a stranger that became a loyal client.

    Professional (sweet/amazing) prices for licensed beauticians only…read more Location: Deep in the boonies of Halawa. This spot is the main store on island so it is always busy. There are a couple other locations but this one is central. It's a bit unorganized in here but that's only because they are the most frequented location. So I'm glad that they are stocked. You can't miss it on the left as you're going down the hill. If you know where Hawaiian cement is and have been to Accel party rentals, you're going down the right path. Parking: A small lot with tight stalls. Good luck finding street parking..not much open during the week. Carts are outside that are super helpful to pick up all your necessities for the Salon. Grab one on the way in! Customer service: I walked right on in with a purpose but I'm pretty sure someone greeted me. I don't think I was checked upon but I'm sure I wouldn't have had a problem grabbing an associate that was floating around. Upon checking out, there was no reception to connect to the app. One of the cashiers suggested to go near the door. I'd recommend an in store WiFi so that it isn't an issue when you have to show your Cosmoprof account/license with a cart full and line behind.. I left my reusbable bags in the car but I appreciate the fact that he boxed my items!! Mahalo plenty!

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    Cosmoprof
    Cosmoprof
    Cosmoprof

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    Asia Pacific Aesthetics - Dr Shim Ching, Board Certified Plastic Surgeon

    Asia Pacific Aesthetics

    4.4(357 reviews)
    9.5 miAla Moana
    $$
    20 years in business
    Luxury

    I'm positive I can direct this review in many different angles however the truth of the matter is,…read moreI came to Asia Pacific to correct a cosmetic issue that was haunting me for decades. The process from the first time I reached out all the way through the follow up visits, the service they provided me is undoubtedly the best thing ive done for myself in a long time. What they do is provide people like yourself an avenue to rid yourself of any unwanted cosmetic issues that may be leaving you depressed and unhappy. I highly recommend you utilize the expertise that the ENTIRE staff provides.

    SURGERY PATIENTS BEWARE…read more I deeply regret selecting Dr. Shim Ching. My experience with him and Asia Pacific was a nightmare, and a significant portion of my result is so unacceptable that I require a costly and risky revision surgery. I feel botched and mutilated. I avoid mirrors and public settings because of the effect this has on my appearance. I am deeply ashamed that I trusted this person and allowed them to do this to my body. On the day of surgery, the anesthesiologist was unaware of important medical history that I had provided to Dr. Ching's staff weeks earlier. Asia Pacific had expressly assured me that my medical history and concerns were being taken seriously. Yet, as I sat prepped and awaiting surgery, it became abundantly clear that this information had not been shared with the anesthesiologist. I then waited in the intake room for more than two hours while the anesthesiologist requested the information I had provided and reviewed it to assess surgical risk. Despite the practice's error, I had no financially viable option to cancel on the spot. Withdrawing that morning would have meant forfeiting over $40,000. I was therefore placed in the untenable position of either proceeding with surgery despite serious concerns about the handling of my medical records or losing the entire amount I had paid because of an error that was not mine. No respectable medical practice would place a patient in that position. This failure, compounded by serious deficiencies in postoperative care and communication, destroyed my trust in both Dr. Ching and his staff. Their conduct changed markedly after the practice collected my full surgical fees -- they repeatedly revealed serious deficiencies in professionalism, communication, and basic administrative competence. I recently requested a partial refund to help defray the cost of revision surgery with a different surgeon. Asia Pacific denied that request outright, without dialogue with me or any form of good-faith effort to address why I don't feel safe with Dr. Ching. Offering to revise his own work is not a reasonable solution when repeated lapses in professionalism, communication, and patient care have left me with no confidence in his judgment or ability. I strongly urge prospective patients to conduct thorough due diligence before entrusting Dr. Ching with their body, safety, and money. Do not assume that "over a million followers" is actually real, or that an expensive office is evidence of surgical competence, patient safety, or accountability.

    Photos
    Asia Pacific Aesthetics - THE SCARLESS BREAST AUG

    THE SCARLESS BREAST AUG

    Asia Pacific Aesthetics - Scarless Breast Augmentation Patient

    Scarless Breast Augmentation Patient

    Asia Pacific Aesthetics - Mommy Makeover Patient

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    Mommy Makeover Patient

    DFS Duty Free - Single serve travel options

    DFS Duty Free

    2.8(17 reviews)
    4.5 mi
    $$

    Cute for a last minute airport shopping! Lots of local cookies, candies, shirts, stickers, Hawaii…read morecollection bags, Kona coffee, and an adorable collection of Miffy collectibles which my daughter loves! Prices are high but if you missed buying something you might find it there at the airport!

    Normally I wouldn't even enter a duty free store - too expensive, and I'm not flying…read moreinternationally anyway, however... I ended up in this one while killing time before a flight, and was absolutely intrigued by their coffee and tea selection. Seriously! To the exclusion of everything else in the store. I cannot tell you what else they had on their shelves! Whoever curated this selection of locally grown and roasted coffee beans and teas is really doing their job! There are sampler packs of whole bean coffees, and samplers of ground coffees. Coffees from different islands (Kauai, Hawaii) and different roasts of these coffees. There are instants and ready to pour over packs for traveling coffee afficionados. I could've spent an hour just perusing these two shelves! The tea selection is pretty impressive too - different types (black, green, herbal) and tropical flavors (mango, pineapple). Some loose in tins, and others in bags. If you're looking for a last minute gift for that coffee or tea lover on your list, this would be the place to go.

    Photos
    DFS Duty Free - Special edition Miffy with plumeria  clips added

    Special edition Miffy with plumeria clips added

    DFS Duty Free
    DFS Duty Free - Miffy Hawaii special edition

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    Miffy Hawaii special edition

    Hahn's Beauty Supply - Few selections of clip in human hair extensions.

    Hahn's Beauty Supply

    2.5(74 reviews)
    0.9 mi
    $

    o yourself a favor: don't grace this place with your presence.Owner EXPECTS purchase if you shop…read morehere. Absolutely THE WORST shopping experience of my entire life. I stopped in to look at hairpieces, as I recently had a coloring mishap and was forced to cut 10 inches off of my hair. Initially it appeared they had a good selection, but I quickly realized that they were out of any lighter color options. The younger of the two employees, in the back, was initially friendly and helpful, but quickly became impatient with me asking questions and suggested I go to another store in the area (Shangri La) because "they have more for Caucasian people." I did not have time to go elsewhere, so I continued browsing to see if they have anything that would work for me. They do not allow any touching or opening of products, so it was hard to compare. It took me about an hour to settle on the best option they had. It wasn't perfect, but it was marked down to $79 from $99 and I had already spent a good deal of time, so I figured I'd just give ita try. I got to the register, where an older woman was watching television and eating, and asked her to confirm that the sale price, written in pen, was correct. After discussing with the other employee, who confirmed writing the lower price, she disagreed and said that she would not honor the sale price, as it was a mistake. I told her I understood, but that I wouldn't care to proceed at that price. not need to go through with the purchase after all. She proceeded to express frustration with me for Not purchasing after spending an hour in her store, comparing things and asking questions, Ben told me not to come back. I assured her I wouldn't visit again if she were offering me shopping spree at no charge. It's a shame that this is one of only two establishments in the islands who carry alternative hair solutions. It is worth a trip down the road to Shangri long or even waiting a week to purchase items online rather than patronizing a business who's proprietor is as anti-aloha as it comes. Apparently, she does not understand that people visit shops to shop.

    Treat Black ppl right or DONT SELL OUR HAIR PRODUCTS PERIOD…read more I am very disappointed with the treatment I received at this store. After purchasing a bundle of hair, I immediately noticed that the texture was rough once I got to my car. I returned to the store right away to exchange it for a different product. When I attempted to make the exchange, I was informed that there was a $2 price difference. The employee told me that I could not simply pay the difference with my card because the store requires a minimum purchase of $10 for card transactions. She also stated that the store does not provide refunds. Fortunately, I had cash available, but the situation was handled in an unprofessional manner. In addition, the employee's attitude throughout the interaction was unpleasant. I felt as though I was being closely watched and followed throughout the store, which made me uncomfortable and unwelcome. I was carrying no purse, bags, or anything that would justify such treatment. To make matters worse, when I asked to use the restroom, I was initially told that the store did not have one. However, shortly afterward, an employee called someone over with a key to unlock an outside restroom for me. Rather than allowing me to use the restroom and return the key afterward, they escorted me to the restroom themselves, unlocked it, and instructed me to close the door behind me. The entire interaction left me feeling as though I was not trusted as a customer. Another concern is that many of the items in the store did not appear to have visible prices. As a customer, I expect clear and consistent pricing on merchandise. The lack of posted prices made me uncomfortable and raised concerns about transparency and fairness. What concerns me most is that businesses that sell products primarily to the Black community should treat their customers with respect and appreciation. The people who support these businesses deserve courteous, professional service, not suspicion, hostility, or poor treatment. Unfortunately, my experience reflected the opposite. I left feeling disrespected, profiled, and undervalued as a paying customer.

    Photos
    Hahn's Beauty Supply - Few selections of clip in human hair extensions.

    Few selections of clip in human hair extensions.

    Hahn's Beauty Supply
    Hahn's Beauty Supply - Before

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    Before

    Pearl De Flore - Mositurizing creme.

    Pearl De Flore

    1.9(34 reviews)
    0.8 mi

    What a great store Love the product and the attention and…read morepatience they give you Great stuff definitely will keep on purchasing

    I genuinely have no idea how this store operates with this type of sales approach…read more I have personally passed by this store before and been approached somewhat aggressively, but I declined and kept walking. Today, however, my daughter and her friend, both new college students, had a much more concerning experience. They were approached while walking by and initially declined the sample being offered. After continued persistence, my daughter's friend eventually allowed the employee to place some type of cleanser or skincare product on her arm. From there, the employee began criticizing her skincare routine because she is acne-prone and repeatedly suggesting that the products being sold would essentially fix her skin. More concerning, my daughter said the employee grabbed her friend's arm and pulled her toward the store. My daughter immediately became uncomfortable and continued making it clear that they were not interested. Her friend, being young and caught off guard, was still trying to figure out how to firmly remove herself from the situation. My daughter finally said, "We're not interested. We're college students. We're trying to save money." The employee then pulled my daughter's friend aside and, loud enough for my daughter to hear, asked her, "Are you gay, and is that your girlfriend? Why is she so defensive about you?" That was completely inappropriate and had absolutely nothing to do with selling skincare. No means no. A customer should not have to repeatedly decline, be physically grabbed and pulled toward a store, or be questioned about their sexual orientation simply because their friend is trying to help them leave an uncomfortable sales interaction. I called the store afterward and spoke with someone who identified himself as the manager, Angelo. He listened to my concerns, said he understood, and told me he would speak with his employees and that it would not happen again. I am leaving this review as a warning, particularly for parents of teenagers and young adults. My advice would be to decline the sample and keep walking. Do not engage if you are not interested. This was a learning experience for the girls about being firm when someone refuses to respect a boundary, but this behavior should never have occurred in the first place. Aggressive sales tactics are one thing. Grabbing someone's arm and pulling them toward your store after they have declined is entirely another. The lady sitting down in the photo is who they had the encounter with.

    Photos
    Pearl De Flore - Sample

    Sample

    Pearl De Flore
    Pearl De Flore

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    The Face Shop - cosmetics - Updated September 2026

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