As at the McCully and Ward locations, this Face Shop is bright and filled with cute merchandise. Even better...parking at this location is much easier. I have been impressed by the great customer service at the other two locations, and I felt that the service at this location has been the best yet. We were greeted immediately upon entering the store. Frequently, sales representatives offered to help but also allowed us to browse and sample products without seeming intrusive or aggressive. There is a decent variety of skin care and makeup as well as some hair care. The price ranges from very affordable to expensive, and the sales staff have always been happy to explain the benefits of various products. Obviously, the selection is limited to Face Shop products so there is not the same variety as at Sephora or department stores....if you expect this, you will be delighted with the cute merchandise, pleasing environment, and friendly service at The Face Shop. read more

I was a little afraid to go into this store because I thought it was going to be filled with only "beautiful people" and that it was going to be extremely expensive, but it's not as bad as I was thinking. I did walk out with $103+ of merchandise, but it wasn't because I was pushed to buy anything. I went in there with the intent of getting a cleanser, toner, moisturizer, lotion, and some masks. I got just that, plus quite a few samples. The store is nice, clean, and inviting. The staff was friendly. I am a big K-pop fan, so I was happy they were playing upbeat K-pop songs. I was helped by a very nice girl. She was patient with me, as I needed her to recommend a good line for my face because it was my first visit to the Face Shop. If you're on a budget, make sure you keep track of how much you are grabbing -- because you will want everything! read more

They have alot of facial products to help with acne... love the fa cdx e masks too! Staff is friendly and helpful!!!

We went to do the free soap making class. ..it was fun and we enjoyed it.. it's so pretty I don't want to use it my daughter said she might want to take her friends to do this too all the ladies were really sweet weren't pushy.. let us know what sales they had going on...& their customer service was on point...good job guys read more

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First time here. My husband were automatically greeted as soon as we walked in. Store is super clean and organized. Saleswomen were not pushy at all. Tiana helped me with products to give as gifts for Mother's Day. She was beyond helpful. Very friendly and welcoming! read more

The Face Shop - Cosmetics & Beauty Supply Near Me - Aiea, Hawaii

My go to shop for my facial needs!! I've been using Korean makeup since like forever!!! I find that the compacts match our Asian skin tone better. We don't end up looking pink or white like other American brands and it doesn't feel oily or heavy. Plus the whole skin care lines are reasonably priced and I like the fact they give you samples so you get to try something you may not have thought of purchasing. Today I was in desperate need for my everyday compact powder foundation. They have been out since March yes it's July and since then I've been trying all other Korean brands but haven't been able to find one that I liked. Today I ended up buying phytogenic infinite EX yes it sounds complex but hopefully it's exactly what I've been waiting for. The friendly knowledgeable staff are always willing to help you too!! So don't ever be hesitant to ask questions. I do!! Lol!! Happy makeup shopping.. read more

I love the products! My personal favorite lines from them are their Clean Face and White Seed brands! Also, they have such great eyeshadows! It's so pigmented at the low price of $6 but the shade range is a bit small sadly. But the employees are always helpful, recommending me great products and giving free samples that's good for my skin type. Overall a great store and brand. read more

All the employees are so friendly and helpful. 5/5 customer service.

A friend recommended a face wash that she started using. I went there expecting it to be $15 at the very least. I was surprised to find that it was only $5!!!! Needless to day, I bought it, and I'm seeing less acne! You also don't have to use very much because the face wash lathers well and a little goes a loooooong way. The girls there were so friendly and helpful. They gave good recommendations and answered all my questions. They have so many fun - looking products - basically like a Korean Sephora. They even have a free soap- making class on Saturdays. I definitely want to check this out. read more

It was grand opening weekend so I expected it to be really busy. What I didn't expect was the inhospitality. As I walked in the "greeter" didn't great me. When I walked around they still didn't approach me. As I headed back to the entrance, the greeter lady was just standing there and STILL didn't say anything. Everyone had a basket and I didn't. You'd think she would ask me if I wanted one but no. Guess that was to much to ask. As I left she didnt even say bye or thank you. I guess you only get one of those when you buy something. As I left, 3 girls walk in and she gives them the star treatment. All get baskets and encouraged to look around. They were also told where the line for the register was. I was really looking forward to this and really wanted to pick up a few things but I guess I wasn't Asian enough or maybe they just didn't want my business. read more

Ahhh damn it. My coworker has brought me on the Korean face products boat and I'm hooked. I try not to come here too often because I always end up buying way more than I need. I'm experimenting with new products every time I splurge. I love the masks. They're pretty cheap, smell wonderful, and they seem to make my face feel softer. I buy the 30 day packs to save some money. My other favorite product so far is actually the spearmint foaming face cleanser for men. It makes my face feel clean, without drying it out. One item I don't find very effective is the clay blackhead strip. I bought it because I was looking for the blackhead remover stuff in the tube, but they were sold out. The smell of the stuff made me want to gag and wasn't really good at removing anything. I just bought the tube stuff, so hopefully that works better. The store itself is always bright and very clean. The girls are very sweet and helpful. Thank you gals! read more

I am so in love with The Face Shop! I'm actually obsessed! I've fallen in love with everything that I've purchased. The charcoal foaming cleanser, volcanic clay nose pack, green tea hand gel cream, schiffon hand and body butter, oil cut pore balm, the list goes on! I really do love everything and can't wait to try more. Oh and also the green tea eye and lip makeup remover is amazing! Must try. The girls are very friendly and always knowledgeable about the products and are always helpful but not pushy. They carry mostly skin care products, some makeup and nail polish, a few hair products and beauty tools/accessories. What I also love is that the prices range from very affordable to expensive so no matter what your budget is, there is something for everyone! For every $100 spent you get a $5 off reward towards your next purchase. They also give awesome samples with every purchase. I so wanna work here lol. ;) love this place! read more

The Face Shop - Umm...this is the bomb. - Cosmetics & Beauty Supply Near Me - Aiea, Hawaii

I LOVE skincare products! This is my go-to store when I buy any skincare needs. I used to get products from Sephora but I enjoy the products here waaaay better. Staff are nice and friendly. read more

They used to carry what I need in the beginning. They never restocked CC color/shade #205; it's been a long while They've been carrying the lighter shades. What happened to the tan/darker shades #205 or #207? You continue to add me to your "call" list and Ive has no luck. read more

Went in on Oct 3rd to take them up on their offer of trading-in my skincare products. I had some Shiseido products that I was not thrilled with and ended up getting comparable products at half price. It's a pretty cool offer since I know a lot of people who spend tons of money and end up not liking what they bought and are forcing themselves to use it up. Anyway, the point of this review is to gush about the great service I received from the 2 lovely ladies that were working that morning. Definitely one of the best examples of customer service I've seen. An elderly lady checked out before me and it made me smile how respectful and sweet they were to her as well. So a big Thank you and great job! read more

Black Friday sale! Line wasn't too long but moved so slooooow. Only one checkout for Black Friday!?! 30% off deal was awesome but hopefully next year they will have another checkout. The line moved so slow that it made it not really worth the discount. It was rather frustrating. You had to wait in line to get in and then wait in line again to shop!?! You had to wait in line around the store and grab your items as the line moved. That was rather frustrating. They should have just let a group in to grab what they wanted, checkout and then let another group in. Most of the products I wanted was in stock. Most staff was nice, I especially liked the girl at the door. She was very nice and helpful, even for such a stressful day. I won't be doing Black Friday here again unless they change the procedure. Some people waited in line and then realized you had to wait again and they left and said forget it. As for the products, they are cute. Pricey. Not sure about the effectiveness. A lot of products were only in Korean so I had no idea how to use them or even what they were for. Some had English instructions. read more

Went there today and the lady that worked there was so nice and helpful bought a couple of things and the price was affordable love that place read more

I'm not even going to sugarcoat it. The girls here have no clue what they're talking about. I run a fairly large Korean beauty blog so you could say I have a LOT of products...as in enough to fill at least a corner of this store. The girls here don't know what they're selling, they blatantly lie about the products, and they follow darker minorities like they're going to steal. This was my least favorite experience by far due to the sales associate. The store is located in a convenient strip mall location with free parking, next to a kpop/cute Japanese gift store. The store is quite large, bright, and clean with kpop music again over the speakers. I was not greeted immediately upon walking in, though I was followed around. I cannot explain how much I hate being followed around like I'm going to steal something. As a minority, I have experienced this before and Korean shops in particular make me feel like they are watching to make sure I don't steal something based on my appearance as I have been followed around and shadowed while typical light-skinned East Asians and white customers were graciously greeted and left alone until they had questions. I was really irritated at this shop because I didn't have any questions, having been to a Face Shop before, but the store girl decided to follow me around and suggest a bunch of products I didn't want to try (because I've had samples of it or I've tried it before at other Face Shops). I had one question about the composition of their feminine cleanser which is a liquid to foam cleanser (no English label), and the girl tried to tell me that all Korean feminine cleansers are the same after I told her I liked a Danahan feminine wash. Ummm NOPE--the Danahan one is lactic acid based and gel textured, so no they are not even close. She also tried to convince me that a BB cream 2 shades too light for me already was my color, and that it is Korean makeup style to be too light in the face so it's okay. After telling her I just got here the day before and was pale from living in Alaska therefore I'd be getting much darker, she tried to convince me no I wouldn't get darker from living in Hawaii and that I was already light-skinned. As someone who has been myself for ummm I don't know--MY WHOLE LIFE, this really irritated me. I have already gotten 2-3 shades darker to the point that I can't wear half of my lighter BB creams anymore, in just the week I've been here (I went on Monday before I started going out in the sun). She also kept pushing other products on me that I didn't want to know about (dry skin products, lipstick colors that wouldn't show up on me, CC creams made for light pink undertones) and virtually everything in the store was fair game to her. I tried testing her to see if she recommended products I knew to be bad and she would lie and make up whatever she thought I wanted to hear. If I asked her if a moisture line was for oily skin she would tell me it was for oily skin when it was clearly for dry skin, even when it said it in English on the label. Apparently all of their products are popular and just like other brands I like (-rolling my eyes-). Basically the whole time she wouldn't leave me alone and was just desperate to sell things. It left me with a bad taste in my mouth. Prices are a few dollars more marked up, but not too bad. Makeup testers are in better shape than the ones I saw in San Francisco, but I still wouldn't touch everything. I was given a good amount of samples of products, though some I already told her I didn't want to try (the CC Cream which is oily, not in my color, and I already have a deluxe size from their other store). Thankfully the rest of the samples seemed okay plus a free sheet mask. I give Face Shop a good sample rating, however-- I give this a fairly negative rating due to the employee's behavior, and to be honest I'd prefer to go to another location if they are going to be dishonest like that and desperately lie to sell a product they know nothing about. read more

Great for any skincare needs, come here for all the latest and greatest korean beauty. i like their face masks a lot!

Bring back the lovely me:ex eyebrow pencil!!! That's really the only thing bringing me to your store and you haven't had it in months! Everything else that I buy is only because I went to buy the eyebrow pencil and started browsing. No eyebrow pencil, no reason to go in and browse, no reason to spend money! read more

Great products. Highly recommended. I love how they give you samples. Most of the products I've used works. Especially their whitening and brightening cleansers, toners and serums. Decent prices too. Sales associates are very helpful and nice ;) read more