The Face Shop - Also Kakao Friends This place sells more of Kakao Friends items than the Face Shop cosmetic & facial care products. Right on Broad Avenue, those who love the BTS/Kakao Friends love this place. You cannot leave the place without buying something !!!! They have everything from key chains, pillows, cell phone covers to umbrellas with each & every characters of Kakao Friends. On one shelf, there is of course the BTS-incorporated merchandise. When I asked how long the store has bee open, the clerk mentioned that the Face Shops owned by "her boss" is operated as such - Face Shop cosmetic & facial care together with Kakao Friends - in Manhattan and also in Queens. read more

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Came on Black Friday around 7:30 and they were closed, wished they stated something on their google website. Because google says 8:00pm closing. read more

I love this store. Although they do not have products for darker olive skin tones(I usually use those darker tones to contour), they have a great variety of products and their prices are amazing. The sales lady doesn't pressure you and is there when needed for any questions. I would definitely recommend this place if you tend to spend a lot on cosmetics for your brows and face in general. Especially medium to light complexions. They also sell so many other items not just makeup but for beauty in general but NOT to be confused with a beauty supply store. I would compare it to the Korean version of sephoras. Not a wide variety of brands but a large amount of Korean products. read more

I always receive a friendly welcome and helpful assistance. I love how they have many varieties of skincare, makeup, beauty tools, and etc. They also have testers for you to try which is always very helpful so you have a firsthand experience with the product. This is the store for you if you want to try great Korean products ranging from low to medium prices. The products specifically seem to cater to a younger audience so do not expect to find anything high-end or luxurious. They also give you many samples to try when you check out which is also a bonus. Provides Membership & Point System Street Parking Only read more

Love the face shop and the brands they carry. I go to different locations to buy masks, creams and face products. I have very dry sensitive skin and the brands suggested by my friends and the sales people are great! read more

I love this location! The ladies were really nice and helped me find exactly what I needed. They were very informative and recommended certain products to me based on my skin type. They don't ever push me into buying anything and are totally fine with letting me just look around. I also received a lot of samples which is always a plus! :) P.S. the rice water cleansing oil is great! read more

Very helpful and friendly service, great products. Def try BB Cream - loved the saleswoman's recommendation read more

Pleasantly surprised at all the promotions and discounts available in store. I enjoy shopping for these types of things in person to guarantee authenticity so I was happy to stop by. It's great that they provide the option to become a member, accumulate points, and add points towards your next purchase for additional discounts. Very polite and generous staff. I will stop by when I run out of my products. Thanks! read more

This is a review for both FACE SHOP locations, the one on broad ave next to Red Mango and the new store inside the Super H Mart also on broad ave I think. I always had really good experiences with the sales ladies in the original Face Shop store. They let me take as long as I need to decide what to buy - too many choices and I don't know that much about Korean brands. They are also always so appreciative and nice when you make a purchase. This is what customer service is all about. 2nd Face Shop store inside the Super H Mart: Again, the sales ladies are nice. I like that they allow you to browse in peace and do not harass you (mind you American stores are just as bad maybe even worse, everytime I walk into a Nordstrom which is famous for excellent customer service, I mean they are super nice but the only catch is that I'm literally attacked by sales ladies left and right trying to be extremely helpful to the extent I can barely shop) the minute you walk in when you haven't even had a moment to look around yet. I like that parking is no problem since it is part of the huge H mart lot. The store is well organized, neat, and lovely. Very spacious and not cramped at all. It is SO CONVENIENT to have this Face Shop inside the Super H mart. Can't beat the location! I hope they are doing well. It's always hard to get publicity out for a new store. read more

Like the storefront, employees are helpful and nice. Face shop products are ok, sheet masks are not thr best but their chia seed line is pretty nice. read more

This place is amazing! Just got some more BB Cream and face masks today for my oily skin as per the sales lady's suggestion and they're both amazing. The sales lady is awesome and knows of my love for Kim Hyun Joong and personally gave me the bag with his face on it and the calendar and notebooks. She even gave me a handful of samples. Awesome. Definitely always coming back. read more

This place is my go to. The woman that works there is always a joy and actually very helpful (I'm sure someone is gonna try to say that they had an issue due to accent/lanugage issue but that has never happened to me). I love their sheet masks that are always under some wild promotion (buy 10 get 5 free or something) and overall all of their skincare has helped me tremendously. Never got makeup from here. Their points program is amazing too. Highly recommend everything about this place! read more

I'm in love with this store! I came in for BB cream and was completely intimidated by the vast selection but the salesgirl was super sweet and took time to help me find the best one for me--an added bonus was the handful of generous samples that she placed in my bag =D--as a side note let me just say that if your skin tone is fair-medium you MUST try BB cream, you will not regret it--it just makes your skin look flawless and makeup-free I will definitely be coming back =) read more

This shop is the bomb. The sales associate/store manager was very friendly and helpful. When she found out I live about an hour away, she even offered to ship the products to me. All I need to do is call. That aside, she took the time to explain things and recommend things in a very nice way without being pushy. It's all on you whether you want to buy or not and I think that's cool. No pressure at all. The products are great. Price is reasonable. And you walk out of there with tons of samples. I will definitely be going back to this store. read more

Customer service was meh. The sales lady was willing to help and come over when I had questions but she didn't seem to have much knowledge on the actual products in store. Maybe she was only expected to manage the cash register but it would be nice to ask questions about products. I appreciated the little descripptions posted around each product so that was a little helpful. read more