good moldy , i almost broke my nose when i got on the rock wall when i asked for a refund they said…read more"no it your fault''' when there was a medal bar and my shirt was drenched in blood

This place is a joke and has not been maintained. Small unit in a strip mall. Holes in the…read moretrampolines. Broken equipment. Duct tape holding the padding together. Not to mention HORRIBLE customer service. I paid for 2 hours for 4 people for my sons birthday and within 10 minutes I requested a refund because of broken equipment that was chained off to where we couldn't enter areas and no balls for dodgeball so there was nearly nothing to do. Only employees there were two young girls (possibly teenage) and they refused to issue a refund and also were zero help in getting me in contact with a manager. Said there was no manager there and didn't know when (if ever) I would be able to speak with her because she managed from another state or something. Gave me no number. No email. Basically said too bad there was nothing they could do. Finally said they would have that manager call me so I left and went an hour and a half away to another trampoline park but have yet to receive a call from anyone about my refund. It's been 5 days and I have tried calling the business and no manager is returning my call. $80 paid and I received nothing and had to drive to another place and pay another $80 but that place was amazing. Go to Altitude in Huntsville. i've had to dispute charges and file a claim with the Better Business Bureau. Seems like it would have been easier for them to issue me a refund than have all the negative reviews and claims filed against their business

Son's birthday. He wanted a party this year. It's summer so we opted for a weekday hoping more kids…read morewould be in town and able to come. That aspect worked with an 85-90% turn out. This place is huge. Trampolines, foam pits, dodge ball, a ninja warrior course, a blob to jump into, raised basketball goals and more. The party gives you an hr of play with 30 mins or so in the party room. You don't get to return to play... which is lame. It's expensive for an hr of play. $20 bucks per person. Additionally, I had to pay for my 3 yr old and had to pay for myself to accompany her. Pricey but fun. Kids had a blast. They wanted to play more though. Wife made the reservation. I didn't know the details and was a bit disappointed with the limited amount of play time. The party room was adequate. The hostess was absentee which appears to be a systemic issue based on the other party review. They brought the coolers in for my wife and threw a few plates and napkins in the room and we didn't see her again until it was over. They shorted us on drinks. We bought extra pizza. They allow outside food which is nice. Overall great time for the kids. Super tiring. It was tough to get out of ball pits FYI! It's not private. It's gen pop / players and party goers. Next time I would likely see about letting the kids play for longer and skip the party room/ hostess scenario. It was of no material benefit. The little girl that was our assigned hostess appeared way overbooked and simply couldn't keep up which is a managerial issue. Overall a good time. Made my son and his friends happy so at the end of the day that was all that mattered.

I got to be honest, this place isn't the place you want to bring your child age 8 and under. The…read moremanager is very young and so is the assistant. Many older teens come here and take over the place and a rude to the kids because they are the manager's friends and the manager just needs to be fired. Also- the place is very dirty. Especially the bathrooms. It just needs to improve BIGTIME. Oh- and one more thing. They just added two new features to the park including a bouncy basketball court thingy and a slide. The basketball court is always open because no one has to supervise what is going on there but the slide is always closed because the employees are very lazy. Please do not waste your money here as it is pretty expensive as well. Take you kid to a different trampoline park if they want to go to one.

Lots of fun activities to keep the whole family occupied. A parent will definitely get their heart…read morerate up when you visit this establishment, I mean from the different trampolines to the mini obstacle courses the place provides is awesome.

Be aware if you sign up for a membership that you can not cancel online. You must go into the…read morefacility to cancel and then you are charged $22 to cancel the membership. Unless you are certain you will use the membership often, you are most likely better off to pay for each visit. I've basically spent over $150 for the one time my son jumped because I had to go to the facility to cancel the membership. Buyer beware.

The jump park in it self was great, but this staff member kept following me everywhere I went and…read morethat kinda creeped me out

Wesley is an absolute saint. Had one of my kids lose a sock in the foam pit, No problem, Wesley…read morereplaced it. Had another kid that fell and was embarrassed, Wesley was there to fall intentionally and make my boy laugh and he was just fine after that. I watched him rally up about 10 kids playing dodgeball, and they were having the time of their lives. The man seems very genuine and has a gift with children so if the rest of the staff is half as good as him, then I would say the staff is A-1

This is a place where kids can have fun, burn off some steam and entertain themselves while adults…read morejust sit back and chill. The day we went, the air conditioning in the building must've been out because it was hot inside, but that didn't stop people from enjoying themselves. Some of the equipment you can tell by looking at it is missing something from the course. The little arcade is something I wouldn't waste money on since there's hardly any games. Can't give no details on the food since I didn't buy any. The employees here do make sure the customers are safely secured before they're get on the attraction.

Great place to take the kids! A pass for all the activities will run you about $25 + tax. They…read moreserve all kinds of snacks from nachos to pizza and wings. This really is a place for all ages. They do have massage chairs (for a fee) for parents to sit and relax in.

If your child needs to let out energy this is not the place to go. They have so many rules my kids…read morehad no idea even how to play. They will blow the whistle even if you jump to a mat. As an educator, a child needs to explore and learn. Don't blow a who's ten every two seconds.

Employees were teenagers. They were unkind and the bumper carts took 2 hours to open, and when they…read morefinally did, they said it had to "charge". They literally drove the bumper cart back to the station and it looked fine even though they said it needed "energy". And here's the thing, the platinum pass wasn't worth it. Most the things were inconvenient, or just broke. The teens were more than just exasperation and annoying. Laser tag was no good either. They kept the straps even though they didn't work. The lady was not helpful and just told us to check if it was and barely even helped us with whatever we needed. It felt vexatious. Kids seemingly broke the rules yet the team members didn't care. They literally watched them do it and enforced zero rules about it. No thank you, no greeting, just them with a straight face just not even caring about anyone or anything. The place is good, and fun too, but the employees are aggravatingly unhelpful, and they seemingly let the staff just do this? Please, no.

Came today for Logan's 12th birthday and I have to say I'm impressed. It was well taken care of…read more The staff working were attentive and safety focused. We definitely will be back!!

It's good but the teens are out of control. Went with my 10 yr old and 2 yr old grandsons. If you…read moredon't watch your kids the teens will bully them. I do appreciate that they don't charge for toddlers and they allow parents to be with the toddlers without being charged. I don't know if I would go at night

Went for a party, from a party goer it was little disorganized but unsure if it was party of place…read more Went to snack bar, twice one time meet a staff member super nice and joking around , second time different person man it was like it was inconvenient for me to order a drink from her. Near the basket ball goals it smelled like poop, unsure if it was sewage back up or someone poop somewhere. (Maybe a dirty diaper in trash) probably won't drive back just for kid to play.

There needohs are fake and when we asked to trade them out or get our money back they straight up…read moresaid "No!" Also the needohs are 15 dollars.

My son wanted to have his birthday party here so that's what we did. The party check-in line can be…read morea bit chaotic, especially if more than one party is attempting to check in. While I waited in the party check-in line, an adult guest and her two girls stood way too close to me. We all discovered that all she wanted was socks. She wasn't with a party, which means the front desk could have handled her request instead of her literally breathing down my neck. So rude! Anyways, the boys enjoyed themselves! Our party host was great! She was available as we needed. I didn't realize that the party area would not be an enclosed room. Besides that, I liked the set up. Overall, it was a good time minus a few hiccups. I'm sure I'll be back at some point.

This was our first visit to this location and the kids really enjoyed it! We attended a birthday…read moreparty with allowed 2 hours of play time. The venue was very crowded as to be expected for a Saturday. But I will say they did a good job of it being clean and not smelling like a jump park lol. The girls loved the different options of the zip line, swing and slide that I hadn't seen on other similar jump parks. I did purchase a drink which was kind of high at $3. The party room was great with a good amount of space and privacy to enjoy everyone at the celebration. I love that they provided vip cards to return on their birthday. This is on our list to return to soon!

We saw our locations 9th birthday was today and they had some great promos and giveaways going on…read moreso we went!! We had the best time. Every kid got a teddy bear, donuts, face painting, and could take a picture with a local celebrity and more. With a platinum pass purchase you got one year pass for free. Super worth it. Our location is always clean, the employees are super friendly and always focused. The food is good and there's a large variety of things for kids of all ages. We love going and can't wait to use our year pass!

Urban air is a great option to let your child run off energy! I love the open environment with…read moreseveral obstacles to choose from. This location has the go cart options as well which is a plus. They do a good job with keeping it clean with no shoes or food in the areas. They also have great snack bar with drinks, pizza, candy, etc! It's always a win in my kids eyes when we visit here!