Fun for all Adults and Children!!!! Wish the lockers were free.Otherwise it was good!!!!read more

Very fun place for the kids! There was something to do for my entire group ages 3, 9, 12,& 18 ! The…read moreestablishment was pretty neat & clean for the most part! The employees were very laid back!

Ventured in on a Saturday morning after not having visited for a few years. The staff was friendly…read moreand welcoming, but unfortunately that was where the positives began to taper off. Almost immediately after walking in, there was a noticeable musky odor that lingered for the entire hour we were there. This wasn't a "you get used to it" situation--it never went away. We arrived roughly 15 minutes after opening, so this wasn't the result of a long, high-traffic day. The carpet throughout the facility looked heavily worn, with visible debris scattered around, which only amplified the overall unkempt feel. While the trampolines themselves appeared to be in decent condition, there is a sponge pit on site, and given the state of the rest of the building, I can only assume it wasn't particularly clean. Birthday parties began rolling in around 11 a.m., so the place was clearly gearing up for a busy day. The connected arcade and bowling area had updated games, which was nice, but unfortunately shared the same issues: dirty carpet, debris, and that persistent musky smell. Overall, the experience was disappointing. I wouldn't return unless the facility showed clear improvements in cleanliness and upkeep. A little maintenance would go a long way here.

Bad for business, here's the story !!…read more On February 5th, I booked my son's party. After booking and paying the deposit, I only received the deposit confirmation email. No one ever contacted me after, nor did I receive anymore emails. This past week, I called three days in a row to make sure everything was in order (pizza toppings, extra food trays, drinks, decorations, etc.) I get there early to setup and pay. The young man at the counter told me that I am to pay after the party is over. The party time was 4:30-6:30. The kids jump for an hour and get called to the room at 5:30 to eat. Initially, the hostess only bought the pizzas. I inquired about the chicken nugget tray and sandwich tray to which she informed me that no one ever added the trays to my party itinerary. I told her that I spoke to someone on three multiple occasions. And she stated that she would go and make the trays. Once the kids were done eating, they attempted to return to jumping and were told they could not jump anymore. I went to the front desk and the employee got his "manager". The "manager" Josh, said that jump time is only for 1 hour and that if I wanted additional time, I'd have to pay $10 per kid (an extra $150). I told him no, and that no one ever informed me that jump time was for 1 hour for birthday parties. He was very condescending. I tell the kids to go back to the party room so we could finish eating (the trays finally arrived). The hostess then tells me the "manager" Josh was trying to backlog the calls to see who I spoke to. I told her that he didn't have to do anything because the matter of the fact is that no one properly communicated anything to me! I told Hannah, the hostess, that I wasn't mad at her nor yelling at her as none of this was her fault. She then informed me that Josh was in fact not the manager, but the supervisor. She stated someone named JJ is the manager. So I told her to tell Josh to give me the real manager's information. Fast forward about 15 minutes later, I met with Josh, another male and a female. The female starts to talk and says that made Hannah cry. I told her I could care less about the hostess crying as she had no real reason to be crying. I stated that my son and his friends were upset as they could not jump anymore. The female begins to talk and start to snap her neck. That is when I told her "I'm gonna stop you right there. You're not about to sit up here and snap your neck at me. that's what we're not gonna do! I'm going to go in here, and get ready for cake and ice cream. And I don't want y'all to say anything else to me" They then leave. We really had no hostess the majority of the time. We even cleaned up. As we got ready to leave, I asked my friend to stand at the counter so they could know I was going to come back in to pay as I wanted to move my car closer to the door for loading purposes. I was met at the door by two D'Iberville police officers who informed me that they received a complaint for a verbal altercation as I verbally assaulted them. Per the cops, the employees also told them that I did not pay my bill and wouldn't leave the premises . The employees said they didn't want me back at the business and if I come back, they would press charges for trespassing. In addition, they could charge me petit larceny. Moreover, the employees were standing on the other side talking mess. I told they'd better shutup. I WILL NEVER TAKE MY CHILDREN TO MULLET HOP AGAIN!!! Unorganized and Unprofessional!!

They had a number of activities for my 13 and 11 year old grandkids . They thoroughly enjoyed it.read more

I booked my daughter's MVP birthday party room to take place on August 1, 2026 @ 1:30 pm. I arrived…read moreat the location at 1:00pm with my party and was told that the party room was given away to another party and now my daughters party have to take place in the main party area amongst people we did not know. Then they tried to charge me the full price of the MVP party room to the point I had to go back and forth with them to be charged for a table and not a room. My daughter's birthday was ruined and no one offered anything. Taye (the fake manger) was also our party host, and he did not take some of the price off for them giving our room away. No one every came back to even help with siging happy birthday. They passed us some old, dry pizza and sent us on our way. We never seen anyone again until we were leaving. They told me that we would have to wait until the party in the party room ended (it had just started) and then we could use it or just use the public party area. My child was humiliated and sad because she had to share a special day with strangers starting in her face. No one ever offered to accommodate their mess up and basically said there is nothing they can do at that point. It was a horrible experience for our family and party guest.

This is a great time for kids to get out the house, run around and be active. Great for parties and…read moreguests. Lots of trampolines, games and different obstacles to mess around on. They also have some arcade games to play and other things to do. Definitely worth a shot if wanting to get out the house and can't be outside.

Wanted to like this place so bad. And I'm not saying I might…read morenever come back, If they clean the place. But the TODDLER AREA. That's especially suppose to be cleaned, was sooo dirty. G this company makes millions I'm sure, lots of team members just sitting around. Hire someone to clean. Get new blocks in there. They look like they've all been chewed and it doesn't look like it's ever been cleaned in there if I'm being honest. The team member seem super clueless, and I called one day a couple times and never received an answer on the phone. I let one of the team members know I don't know if their phones are working because I couldn't get anyone to answer and he said "oh. ok" lol. They also have zero restrictions in the toddler area except for a sign that says no one above four. Lots of kids were running over my child. At the end of the day my daughter enjoyed it here but I didn't feel the most comfortable with how dirty it was.

I am a bit all over on this review. Starting off-parties. We have had two parties here. Both have…read morebeen great experiences with consideration being given to help in anyway possible. We always have lots that show up that did not RSVP. They are always super cool about it. I do have one thing I do not like. I am not a parent who expects others to parent, however they do not have staff member on the floor like other jump places I have visited. I do like how the exits are pretty secure and emergency ones are marked, I would appreciate a little more monitoring in general.

it's a great place for kids! my brother tends to always want to go here for his birthday with a…read morecouple of his friends. the only thing that's annoying is that some kids hog the swing from other kids & they just stand there & look sad. i would recommend overall tho!

Great Indoor Playground & Laser Tag…read more We are Urban Air regulars in Chattanooga TN and came here on vacation. This location is even better than our home location! Laser Tag was this dad's favorite part.It's good for the kids and the parents and made the trip great. Staff was friendly, this was a more unique location. Place was clean. All in all a great way to hide from the Sun if you're burnt or hide from the rain.

My daughter chose Urban Air Destin for her birthday party. While the price is a little steep, one…read morebenefit is that guests can enjoy the attractions all day, even though the party table itself is reserved for two hours. Our party hostess, Skyler, was friendly, attentive, and did a great job. She had our table decorated and ready when we arrived, served cold drinks and hot food on time, kept our pitchers refilled, and made the party announcements. She was attentive to our needs throughout the party and helped everything run smoothly. One area I would really like to see Urban Air improve is the food selection. The menu offers several choices, but there aren't many healthy options, such as fruit or vegetable trays. Since outside food isn't allowed other than cake, cupcakes, etc., I think Urban Air should consider offering healthier choices or allowing families to bring in food options that aren't available on their menu. My biggest concern was the temperature inside. I'm not sure whether the HVAC wasn't working properly or the AC was turned off, but it was extremely warm. Even people who were just sitting were hot and sweating. With such an active environment, a cooler temperature would make the experience much more comfortable. Even adding fans throughout the facility could help. Overall, we appreciated Skyler's excellent service and the ability for the kids to stay and play until closing. With better temperature control and a few healthier food options, the party experience would be much more enjoyable.

We came here on a busy day and there were a lot of people! There's plenty of parking and it's close…read moreto quite a few eateries and a Super Walmart. This is a pretty big place so although it was packed, there was still room for everyone to jump and have fun. There are several computers to complete waivers prior to checking in and paying. Take note that most of their promotions aren't valid on Saturday and Sunday. It's also important to note that they don't have lockers for rent so you store your items in the cubbies at your own risk. They have sections for birthday parties and several tables. There were quite a few parties taking place during our visit. The obstacle course is fun but when you're older, it's a lot harder to get out of the foam pit then it looks lol! The trapeze was a lot of fun and provides a soft landing. I took a star off of this rating merely because of cleanliness. It didn't take away from the purpose of our visit, which was to have fun. However, the facility can use some serious cleaning, especially the bathrooms. They were pretty gross!

We went on a Wednesday and had the place to ourselves. We were told that we just missed the Spring…read moreBreak rush. Prices were reasonable. The arcade tokens were mostly out of order so we saved our money for Sal and Mookie's dessert! Staff were friendly and the bathrooms were clean (unlike pics in other reviews)