I decided to check out converting from a wood-burning fireplace to gas. I'm too old to continue dealing with firewood and ashes. So I googled fireplace conversions in Nassau County and the Fireplace Factory in Bellmore was the first listing. I called and spoke to Jocelyn who suggested I talk to Tom. I told him what I wanted. We discussed pricing and other options. I made an appointment and went there with pictures of what I have in my living room. I couldn't believe how many choices there are. Tom was wonderful! My house isn't set up for a fireplace which would heat the room, so I looked at the ones that were decorative. I found a very nice white birch model which would be perfect. I signed a contract and was on my way. I needed a plumber to make the conversion. Rather than choosing one of my own, I went with their plumbers, Clearway Plumbing and Heating in Blue Point. They were awesome. They were upstairs, downstairs, outside and inside, making all the necessary connections with my gas line. They spent an afternoon here and when they were finished, my house was immaculate. The next step was having the insert installed. There were several glitches trying to schedule a time, but Tom took care of it for me. The actual set up is done by Chris, who's been installing fireplaces for 31 years. When he was finished, he handed me a remote control for my new gas fireplace! Push a button to turn it on. Push a button to turn it off. Wow! A big thumbs up to the Fireplace Factory, their staff, their plumbers and their installer. My fireplace is beautiful, and I couldn't be happier! read more

I reached out to the Fireplace Factory and made an appointment for a consultation. We had an existing fireplace that never worked since we purchased the home and wanted to 1) install a new gas unit to replace the old defective unit and 2) new mantle that fit the decor of our home and added safety for the little ones that play in that area. We started with a consultation with David who did a great job helping us pick a unit and mantle design. We signed a contract with an expected turnaround time of 6-8 weeks taking us to March. This was an important point for us as we have a 4 year old and needed this done quickly to minimize the disruption to her space. The project wrapped up this week (May) due to multiple delays related to their suppliers and sub contractors. Communication with the Project Manager assigned to this project was not great and I found myself following up quite often and being given information that was incorrect related to scheduling. This was the most frustrating part and only reason the review isn't five stars. One thing I'd point out; both David and the owner were responsive when I ended up escalating the delays. However, there wasn't much they could do to remedy the situation, but I appreciate they were responsive. Overall, I would recommend Fireplace Factory as the quality of work was great. Also the workers that came into our home were very professional and did a fantastic job keeping the space clean and with the overall quality. We are super excited with the end result and can't wait for the Fall to start using this often. I'd caution to give yourself a good amount of buffer for the completion date of the project. I was told this was an unusual experience, but as it's my only one, I can't validate if that is true or not. read more

The Fireplace Factory - Fireplace Services Near Me - Bellmore, New York

Don't recommend doing business with these people. Norm Shculman from their company ordered multiple dumpsters, lied about multiple materials, disputed charges, and still asking us for more money back after the credit card company rewarded them with a fraudulent win. We were going to let it go, but this guy Norm brought this to small claims to try getting more money back even after the credit card company refunded him, and we now will be hiring attorneys to go after Fireplace Factory for outstanding balances that are unpaid and our attorney fees. I just spoke on the phone with him and he's trying to negotiate judgements anything he can do to get more money refunded because he screwed up the whole job. read more

The Fireplace Factory installed a new gas fireplace in my wood burning unit and they did a wonderful job. Everyone involved was very professional, courteous and knowledgeable . I am very satisfied with the results. read more

Zach was great to deal With. My wife and I had many questions and went through many variations of our outdoor bar and Zach walked us hand in hand through each type of model and sketch. It was a very pleasant experience. read more

Purchased fireplace doors and had them installed yesterday. The doors are of excellent quality and fit great. The installers were respectful of my home and cleaned up afterwards. They made sure everything was perfect! read more

The Fireplace Factory - Fireplace Services Near Me - Bellmore, New York

I am so disgusted with this business. We have been dealing with goofs for over 3 months now and our fireplace still hasn't been fully installed. We began in Sept in hopes that we would have a working fireplace and mantle by the holidays, but unfortunately that is not the case. We were trying to support a local business, but we were let down by this one in particular. From incomplete work by their electrician which we had to hunt down and wait until he felt like returning to correct the job they did wrong to many rescheduled appointments to complete the installation. In the middle of everything they changed management and matters only got worse. To this day, we are still waiting for the job to be and have been rsch'd yet again to the new year. DONT DO BUSINESS WITH THEM!! read more

Horrible service. Make multiple appointments and take off work only to have them not show and basically blame you because they never confirmed. Electric Fireplace never worked and needed replacement parts. Definitely go to another company that keeps their word. Who ever works in store making appointments has no clue whats going on. Beware of using this company! read more

I wish I could tell you about a full season of use but I just got it. The installation, the beautiful look and the heat that it gives off(if you desire the heat...don't have to use the fan) is fantastic. Joe was a pleasure to work with when he came to start / educate me about this unit. Well done! read more

The Fireplace Factory installed my pellet stove. There were some minor glitches that were taken care. From sales, technicians and customer service, all went well. Tony V read more

Worked with Fireplace Factory on a custom mantle for a client. They were very efficient in setting up appointments with reminders via text. Matched clients stain choice perfectly, and mantle was completed in a timely manner. Unfortunately, once installed, it did not reach the back wall on one side. Norm, one of the owners came on site while I was there and totally agreed that the job was not perfect. He immediately refunded the entire amount of the mantle and gave the client a package of fire glass because he noticed there wasn't any on top of the electric burners. read more

We have an old wood burning fireplace that we wanted to convert to gas. Zach from The Fireplace Factory helped us every step of the way. He took time to really understand what we were looking to do and then worked with us to find the perfect option. If you're looking for great service, quality fireplace products and people who go above and beyond, look no further than Zach and TFF! read more

We installed a gas insert. Everything went smoothly and they responded ina timely manner when we had questions.

We loved working with the Fireplace Factory from beginning to end. Everyone we dealt with along the way, from the sales people in the showroom, to the guys who installed our fireplace, and the guys that came to turn the unit on, was very professional, courteous and easy to work with. Our screen had an issue, and the glass rocks that came with the unit weren't the ones we ordered, but they quickly rectified the issues with no hassle. Cant wait to use the fireplace once the weather cools off! Thank you all again! read more

Very knowledgeable and helpful staff Walked us through the entire process patiently answering all of our questions. The place to go for your fireplace and outdoor kitchen read more

Worst company I've ever dealt with! These clowns were beyond unprofessional. Had a guy on drugs take the measurements and of course screwed the whole thing up! Avoid at all costs!! read more