Just stopped in my favorite hardware store in ridgewood, queens;Platz hardware…read more Peter and his brother david are the best.!!! Knowledgeable, friendly and always willing to help!!!

All of the above. A True value Business. The staff are very informative and Always hellpfu.read more

This neighborhood hardware store carries everything you need. I usually go for paint supplies and…read moreseasonal items. Individual loose screws, nuts and bolts can be found on lower level for a good price. The service is always friendly and helpful. Forget big box stores and shop local.

I came with two window screens that needed to be repaired. They gave a choice of screen colors and…read moredid it right away. So glad they provide this service.

i purchased a mattress with the help of the salesman Ernie katechis .It was a pleasant experience.I…read morehave purchased other items for my home & always look for this gentleman because he is informative & honest.

My wife & I have been going to PC Richard in Astoria for years. Prices are comparable, sometimes…read morebetter, than national chains. And they have all the major brands. We have bought our share of TVs there, but mostly major appliances. The key reason PC Richard and the Astoria store is our go-to for those prices is delivery and installation. They deliver on time and installations for us, with a rare exception a couple of years ago, are professional and top notch. Plus our usual salesperson there, Scott, is a real pro and attentive to our needs. This week I had to replace an in-wall A/C and purchased a Friedrich on Monday and it was delivered and installed on-time with little stress. The chain, privately owned, and this particular store is great.

I checked online before coming in and the website showed 23 antifreeze units in stock. When I…read morearrived every shelf was empty even though there were plenty of boxes sitting right above the aisle. The store was not busy at all and yet no one was available or willing to help. I waited, looked around, and eventually gave up and left with nothing. Home Depot used to represent customer service and reliability but now it is clearly get it yourself or do not bother coming in. If they cannot help customers when the store is quiet at night then there is really no excuse at all.

This is the third time I have had an issue with Home Depot delivering something to me. This time…read morethey cancelled half the order, delivered a $15 item and charged me $35 for the deliver. I knew about the $35 when I ordered and went with it. Had I known they didn't have the ground rods I would have cancelled the whole order and drove to home depot. Last time I reached out to customer service, their answer was they couldn't do anything to help me and to reach out to the home depot I placed the order with. I did and they said they couldn't help! Then they told me come in and speak with a manager. It's outrageous. I asked their customer service, why have customer service if you can't help your customers? She had no answer. Great. Do yourself a favor, drive to your home depot and save yourself from some aggravation.

Excellent! I will never buy any appliance anywhere else again! They went out of their way to make…read moresure I had refrigeration when my fridge broke during this summer! BEST customer service ever! Their prices were better than others also! What a great deal!

I am a big fan supporter of local establishments and patronize them to keep them in business…read more However, the (lack of) service at Shumacher's appliance store in Ridgewood on Myrtle Ave. is unacceptable. After a recent order was placed for a washer/dryer and was delivered in an inoperable condition, the "customer service" at Shumacher's became non-existent. To hang up on my 92 year old legally blind mother repeatedly is not the way to conduct a local (or any) business. Unless you want to be treated like crap once you pay them, you must STAY AWAY!!!! I wish the new owners good luck in their upcoming retirement, but this unfriendly, incompetent enterprise should not be allowed to exist!!! Such a shame that this Ridgewood institution has gone to hell. See you at P.C. Richards.

Wow OK so this is the story: We purchased, what we believed was a brand new fridge, around March…read more2015, the fridge broke down after less than a year. So it was supposed to be under warranty SO WE THOUGHT. We couldn't find the receipt at first so we went to the store, they said they discard receipts after 3 months, which is illegal (you're supposed to keep files for 7 years) - it was paid in cash, so, knowing what small crooked businesses do, they pocket the money and get rid of any evidence about ever having that fridge in stock. We then called Maytag to get service on the fridge, they stated that the fridge was already registered and the warranty expired - IT WAS REGISTERED EARLY 2014 so we purchased a used fridge and paid for it as if it was new! We went back to the store, they claimed they don't remember everything. Mind you... WE LIVE RIGHT ACROSS THE STREET AND WE SEE EACH OTHER EVERY DAY. I hope you crooks get caught - they've just expanded probably with the help of some serious dishonest money into a hardware store. Stay away, as even their unknown brand tools look like a sham.

Awful awful awful! The sale of 'new' stoves, refrigerators etc are really refurbished. The manager…read moreDave is such a scam artist. Buyer beware that this place is terrible and the people are dishonest.

Time to update my review for Home Depot…read more What I like about this particular Home Depot is that it has a huge parking lot and close to many of the stores and eateries here. Walking in can be overwhelming. Trying to figure out where to find the items you want to purchase. Was shopping for a light bulb to replace the one in the fridge. Had to ask staff which aisle to find the light bulbs. Staff knew exactly which aisle and how to get to the aisle. It's like a going through a maze here. LOL. Felt like a Seinfeld episode-trying to find car in parking lot. It's just searching for a light bulb replacement for the fridge. Oy Vey! I need help. Luckily, I found a staff member (Look for staff with a Home Depot apron) with a name tag of Pablo. He was so helpful. He showed me where the appliance lightbulb exact location. Oh No! which color bulbs to select? Frosted/soft white to clear and even one that is yellow color bulb. I want to raid the fridge at 2 AM with no bright lights glaring at me. Pablo went over the different types and when to use. Selected the Soft White LED and headed to check out. Just follow the crowd and look for signs to check out. There was a long line at the checkout area. Staff directing customers to a self-out screen. It's all self-checkout counters. It can be pretty overwhelming trying to locate items here at Home Depot. Yes, one can spend a chunk of time going through the aisle. Tip- Flag down a staff with a Home Depot apron for assistance.

I come here the most , not because it's the best Home Depot but because it's the closest to home…read more It has a easy to get to parking lot. There's also some food options around the area and a Trader Joes. That's going to end now after a recent horror experience. I ordered multiple LED light fixtures for pick up the next day. I came into the store and they had it all packed in the shopping cart. I checked my list to make sure all were in the cart and I went to load them into my car. As I grabbed the boxes I noticed 2 of the same lights weighed differently as I picked them up. I shook the lighter one and it was empty, just a cardboard box. I immediately went back inside and showed them. They went to speak to the associate who packed it and he obviously said it wasnt empty when he put the order together. They told me there's nothing they can do. I'm standing there baffled by what they are telling me, and clearly they are indirectly calling me a thief and a liar. I beg them to check my car and security cams. They did neither of those and said they will look into it and call me back if they find anything. I honestly should've made a big scene at the store but I already had a long and rough week. This was adding to my run of bad luck. I was ready to take a big L and lose out on $30 for the missing light. Luckily online support is more competent and might I say shown more customer support than the employees at this branch. They were able to refund me for the missing light. Terrible experience here and I don't think I can ever step foot back here as I have zero confidence that they will work with me if any problems occur with my future orders and purchases. Also, I never received a call from the store. Maybe even an apology would be nice.

Like many others have mentioned, I would advise not to do business with this Company. Here is my…read morestory. I called this morning at 9:30 AM and left a message that I was interested in a gas fireplace insert. Since I did not hear back for a couple of hours (which itself was a bad sign), I decided to visit the showroom. My mistake. When I arrived, the door was locked so I rang the doorbell which looked to have an intercom and a buzzer which would allow the door to be unlocked from inside or have someone say they were coming to let me in. I waited for a couple of minutes but I did not get a response. I rang again and again didn't get a response. I tried to open the door thinking the buzzer might be broken but that the door might have been unlocked. I looked at the signs and confirmed that the showroom was supposed to be open. At this point, I was thinking that I drove 20 minutes to the showroom only to find it was closed. After waiting for another couple of minutes, I tried ringing a third time. I thought I might have heard the intercom or the buzzer so I tried to open the door. All of a sudden, the door flew open and I was confronted by what can only be described as a deranged man with a face contorted by anger. He got up in my face yelling at me to "stop shaking my door." Before I could even get out a single word explaining to him that I had been waiting for 5 minutes and was a customer just trying to visit his showroom, he screamed at me to "get the f/k outta here." I actually thought he might get violent. The entire episode lasted for less than a minute. He actually did me a favor by yelling me at to leave. If you are reading this, you too should listen to him and never enter the store. After reading some of the online reviews, I'm assuming this person is Victor, who has been variously described as unreasonable, obnoxious, condescending and rude. I can only add that the person that confronted me was an angry, miserable person with psychological issues. I can't imagine the headaches someone would have if they did purchase anything from this Company and had to deal with this person.

I recently decided to have a gas log effect fireplace installed in my living room…read more I was recommended by a friend to contact Victor at Westchester Fireplace to visit my home and suggest the types of product available. I chose a multi tier adjustable gas flame product with remote control, and the price quoted for the entire unit and installation was extremely competitive. The installation was completed speedily and efficiently by an experienced professional and I am very satisfied with my purchase.

What went well?…read more Everything for good experience and service. Octavio salesperson was pleasant & answer all my questions to selecting a TV that suit my space available. The price I pay for was within my budget also. When it came to deliver nicely put in work also organized ( no cables nowhere to be seen as I like my home to be organized) didn't get both guys names but Roman was one of them definitely knew what he was doing. Tysm guys

This stretch of Queens Blvd where Sunnyside becomes Woodside was so barren for so long, that the…read moreonly place bringing traffic in the daytime was PC & Richard & Son (#1). Things are different now, a number of popular eateries are practically neighbors, a brand new luxury apartment building came just last year, and the gentrification of this area is seeing more and more residents flocking here every week. One thing noticeable right away is how big this building is. Most places in the neighborhood rely exclusively on street parking, but this PC Richard & Son has its own spacious parking lot. If people aren't parking, then they're walking from the train station, which is only a couple of blocks away. Inside there are a number of eager associates that are interested in helping anyone and everyone (#2) find what they need. Having dropped by for random things from microwaves to AC units to cords, I've always been approached by someone new practically every time. It might feel somewhat overwhelming for new patrons, but I've come to expect this sort of stuff. Unfortunately, the biggest plight that this location faces is usually the location. Not all the associates are going to be patient and informative, some feel like they're rushing folks without paying much attention to their needs. Prices are on par with appliance / furniture store, so things can go into $$$$ territory real quick. There are deals practically every season and a ton of promotion during their slow months. I always recommend price checking over the phone and calling ahead of time to confirm inventory. ___________ (#1) And at night, it was Dreams and it's many predecessors. (#2) Because ... commission?

Sadly, after going here for the past 2 1/2 years, I'll never return. A very rude woman reached over…read moremy shoulder to take a plant I was planning to purchase out of my hand and put it back on the shelf/table, without saying a word. When I asked why, she asked if I was buying or looking? After asking once again... Long story, short, I ended up walking out. While I love plants, I won't accept rude customer service.

I love this plant store they always have a variety of plants. I have found most of my wishlist…read moreplants here. Make sure to do your research on a plant you want to buy like the watering and sunlight needs as the store has a no return or exchange policy. My plants that I bought from here are all still alive :)