What a wonderful place! Beautiful tanks when you walk in, a good selection of fishies, plus plants, tanks, food, chemicals, whatever you need! You don't know what you need?! Well, no problem! This amazing staff will have you covered with any questions you might have. Very knowledgeable and very kind, if Mike, Nick, Mason, or Ethan are there, then you'll most definitely be taken care of. I haven't gotten to know many of the others (not yet at least) but if the rest of the staff is as friendly/knowledgeable as these guys, then you'll definitely be ok. Check it out! read more

The Fish Crew - Aquarium Services Near Me - Fort Collins, Colorado

We got 3 cory cats from this place. 2 died within a couple days. They replaced them. The replacements died. They would not replace them a second time. Then our established fish in the tank started dying. I called them to tell them they should maybe check the cory cats they still have to be sure they are not passing a disease to other people. Mason talked over me while I was telling him what happened, and essentially spoke to me as if I was an idiot. Completely rude. Will not be returning to this business. Zero stars, Mason. read more

questions but he was rude and discourteous to me, only grudgingly helping me with my questions. I wanted to ask him what his problem was , since I was selecting many plants! I read through these reviews before writing my own. He has been mentioned before for this same behavior toward customers. I cannot imagine returning at the risk of running into this guy again and confused how this continues to happen. Ridiculous I'll add this, while I had a great first two visits, it is stunning to me that this person is still employed here. Knowledge is great, but not at the expense of courteous, friendly customer service. While he did not throw my receipt at me, as he did to someone else, he might as well have. Super great store but I cannot feel good about spending my money at a place that would allow such treatment of customers. Ugh... such a bummer read more

I've been a loyal customer for just over a year and have happily spent thousands because the products & livestock they sell are top notch. I've noticed consistent negative attitude and rudeness from many employees. I feel silly for asking questions or for recommendations. I tried calling the store for help & recommendations during a severe bacterial bloom that I couldn't shake in one of my tanks. While I was actively speaking, the employee I was speaking to (Trainor) started helping another customer, ignored me, then hung up the phone. I always make an effort to shop local, even if the prices are higher, but I refuse to put up with such poor customer service. read more

Me and boyfriend have been working on a salt water aquarium since April and they have been so helpful. Any questions you have about fish or how it works they know how to guide you. We really wanted coral and we were able to put coral in the tank recently with no problems. Also their coral and fish are really healthy! But they have all kinds of fish salt water or freshwater. They even have angel fish, coral pools with 10 dollar coral if you want to start small and they can tell you what is easy to start with the staff are super cool and nice I appreciate seeing them when we go in! read more

This store was wonderful. The staff are so kind and extremely knowledgeable. The staff helped me set up my entire tank and gave me plenty of advice and help while gathering the necessary supplies. I asked lots of questions and they were so eager and happy to help. The fish and plants at this store are extremely healthy and well maintained and the prices are reasonable. 10/10 experience. read more

Very knowledgeable staff. Great fish, supplies, service. Highly recommended. Always a good experience.

Went in today to ask some questions about my tank and possibly get a new setup. I was surprised at how I was treated and spoken to. I was talked down to, and judged for just a couple questions I had, wish it was better- left and ordered my stuff online because I didn't want to deal with the employee anymore. read more

We have been loyal customers for many years. We have stepped back as we have watched the steady decline in the customer service. Today was the final straw as the female manager made our experience uninviting, condescending, argumentative and we left there never wanting to go back. Unfortunately but not a place I will ever recommend again. read more

Very knowledgeable and polite staff. I learned a lot from them and always make sure to stop in when I'm driving through Fort Collins.

Awesome shop! Great staff! Super knowledgeable! They have a huge selection of fresh and salt water fish!

We love The Fish Crew. They are helpful and more knowledgeable than other shops in town that sell fish and aquarium supplies. Their live plant selection is diverse, sometimes new fish are available that I have never seen before, and we all love the large centerpiece aquarium of the store. My favorite place in the store, however, is the tropical aquarium in the entryway. It has an instant calming effect on me and I sometimes spend 10 minutes out there before even entering the store. There is no such thing as a "quick trip to The Fish Crew." If you have fish that have outgrown your aquarium, The Fish Crew will even take them as relinquishments (see website). The live bearer fish occasionally don't look that great, but that tends to be the only tanks with issues and I just don't buy at those times. read more

After years of shopping at the fish crew, I finally reached my limit and have to leave a review. The service I've experienced over the years has been always above par, I recently purchased a new proclear 150 and it had a small crack in the sump. Adison reacted quickly, and solved the problem within an hour. I live 40 minutes from the shop, they not only delivered the new sump, but they tore my entire tank apart to get it out of the stand and put the entire tank back together. I am so thrilled and thankful that I made such a large purchase from a great company. You have any questions about your livestock, your equipment, ask for Adison read more

The Fish Crew - Aquarium Services Near Me - Fort Collins, Colorado

Shop somewhere else. Many of the other reviews are accurate. When people are talking about the one rude employee, it is most likely the store operations employee Matt. His attitude is extremely rude and combative and he is not helpful or knowledgeable. There are much better stores in Fort Collins. We have previously frequented this establishment many times, purchasing fish, tanks, coral and lots of equipment for several of our tanks. That all changed, mainly due to one employee, Matt. Matt, who is in charge of store operations but claims to be the owner, multiple times, has no sense of customer service. I would think that the owners Josalyn and Michael would not appreciate an employee representing himself as the owner. Especially when that employee is rude and uncooperative. I prefer to spend my money at small, local shops but this is not the one that deserves my business. Save yourself time and aggravation and shop elsewhere. read more

I was sold a panther crab and 10 cherry shrimp. In 3 days I have 2 little shrimp left. The sales person told me that these are not aggressive. And do great with shrimp and non aggressive fish like my guppies. My guppies are dead now. I should not have trusted the sales person. Always do your research before going to the store. Here is what I found when I started reading about this cute little creature. It is very difficult to house Panther Crabs with tank mates. Other species of crab are generally unsuitable because fighting is virtually guaranteed, which will lead to casualties. Crayfish can lead to the same problems. Shrimps are generally okay if they are speedy. Your Panther Crabs will eat them if they get the chance, but shrimps should be able to get away. Cardinal Shrimp (also from Lake Matano) are suitable. Fish are best avoided since these crabs are opportunistic scavengers. Small weakfish could fall prey to a scavenging crab, and larger fish could damage a crab during a molt. I won't be coming back to this store. This was an expensive learning experience. read more

Friendly and very helpful people. Been there many times and definitely going back fir all my aquarium needs.

This is my go to aquatic supply store. I've always had a positive experience at this establishment.

Never gone into a business where people were so blatantly rude to me when I was just silently walking around. Will never be returning and will make sure no one I even remotely care about ever goes here. Also everything is priced outrageously. I hope this place goes out of business. read more

Had a wonderful experience here! I really prefer to get my fish from speciality stores and I saw what I like here. Clean tanks, knowledgeable staff, healthy looking fish, and under selling rather than over selling. The fellow who helped us (young/beard is all I recall) didn't want us to buy too many fish before following a few key steps. That's what I like to see. Very helpful, lots of info, clean, friendly... we found our new fish store, even with a half hour drive for us. read more

Great looking store, with nice tanks. The staff was extremely helpful getting us started with a new set-up. Will be returning for all my aquarium needs even if it is an hour away for me. read more

I've been here twice and plan to make this my go to shop for my aquarium! The first time I went in the employee took an incredible amount of time answering all of my questions, finding everything I needed to set up my tank, and guiding me through every step of setting up my tank. They clearly love fish and all things aquariums there, take great care of them, and have so much expertise. Today I went in to buy my fish and I really appreciate the employee first asked me about my tank set up to make sure I was taking my fish to a good home. Much better experience than buying from the big company's with tanks of dead fish on there shelves! read more

Nice store rude staff. Shame there aren't more local stores for aquascaping. You can try being kind and nice to them and they'll still treat you poorly. read more

Poor customer service been here for 30 minutes and no one came to help us out Tried multiple times to get help Nice store and good looking tanks. read more

Had a good experience staff was nice and pretty informative to just started a salt water tank so i a few questions and they were very help full read more

So I went in today to get a bigger tank. Bought a 55 gallon and asked the guy helping us for advice on what fish would go well with my tank size and my Comet gold fish who will be 10 inches long when he's done growing. They recommended the Bala shark. So I purchased it and a lid for the tank, got home and the lid is broken! Go online about my new fish and realize that this fish will need a much bigger tank than what I just bought when he is fully grown. I'm not happy. They are ordering me in another lid for the other side of my tank and I have to go back and have them order another one too?!? He told me the bala shark would only grow to be a few inches long. Ummmmm..... Wow. read more

The Fish Crew - Not a fan of broken merchandise.... - Aquarium Services Near Me - Fort Collins, Colorado

I'd shop somewhere else. They're pretty consistent on their attitudes. Check out some of the other reviews. They don't stand behind their fish or plants. The kicker is that I bought a tank the same day I bought the live plants. They pointed out (and I bought) more than one plant that wouldn't work with the lighting for that tank. Most of the plants died. My tank water by the way was tested and came out normal. It's frustrating to go back in and think you should trust their knowledge a second time when clearly the employees aren't all on the same page. read more

Went to their four year anniversary sale and bought six freshwater fish. Three didn't make the night. Called the next morning about an exchange and was told that fish on sale more than 15% are not guaranteed. So asked what does that mean and he repeated the same phrase "Fish on sale more than 15% are not guaranteed". So I had to verify "does that mean I can't return/exchange them?" and he repeated the same phrase. He was condescending and rude. A note to people buying fish. Do not buy from this company if they're on sale. I called back and asked if I came in today and paid full price for new ones could they then be guaranteed and was told yes. So it is all about the money and not about the customer service. I've bought a lot from them and this is what we get...three dead fish. Even Petco and PetSmart have better return policies...30 days dead or alive. I'll stick to Petco from now on. Oh and also, the plants I bought from here had an invasive snail on them on now one of my tanks is home to many, many snails. Ugh. read more

Great selection Terrible service, worse than Walmart customer service Waited to be helped for 30 minutes helped only to watch a couple that arrived in the last five minutes be helped instead read more

Great place if you have a fish tank or are planning on starting one! Your staff is very knowledgeable and you can tell they really take care of their fish. read more

The staff is always helpful and we were there maybe 5 min and was asked three times if we needed help love the center display they have awesome corral! read more

I am regularly at this store and know some of the staff from D&G's. I was really disappointed when D&G sold, then closed, but was excited to know that this store was opening with some of the staff. Retail fish stores have a hard time staying open as I have seen with several closures to date and hope this store continues. Petco is not an option! They do have a limited selection as mentioned previously, but the tanks are in top condition as well as the fish. I buy with confidence in the livestock. I never wait, but I don't generally go on the weekends. There are some people who treat the store like a zoo for their kids with no intention of buying, just entertaining their kids for a while and it gets too crowded on weekends. The new shrimp display is AWESOME, love those little guys. read more

I'm no fishman, but I was looking forward to becoming one with my coupon for a free Betta fish. But apparently every dorm in town now has a pet fish because the store is out of them, even though the coupon says it's good til June (we'll check again, mind you). And to top it off, the little bucket saying Free Erasers was empty. I've since made several writing mistakes that have remained uncorrected. Why don't they just tell the fish to have sex more so they can offer betta service to customers? If they ever relocate they should open on Troutman. A final note: fish and anemones are fun to look at. read more

Have you seen these guys at MACNA?? OMG... gor-geous tanks... really nice rock work too!!

Best fish store in Fort Collins!!! The first thing that makes this place the best are the employees. Excellent customer service! Very friendly. Very helpful. Always positive. They support you in the hobby and are excited for everyone to be a part of it. I noticed that right away! Some places can make you feel as though they know everything and you are un-invited to buy own or know anything about fish. They are also honest. They do not sell you products you will not need or want just for their own gain. The fish tanks that you get your new pets out of are kept clean and healthy. The water is clear and the fish are bright! The coral choices are great. The prices are average but you definitely get what you pay for. The second thing that is awesome about this fish store is the actual store itself. It is clean clean clean. It does not stink or smell like a lot of fish stores can. It is well organized and very nicely decorated. I love it! I am hands down always a returning customer of theirs.great place to shop for fish supplies!! read more

I really wanted to like this place and have gone multiple times. All but once was just awful. I'm new to aquarium keeping and have been repeatedly treated like an idiot by one guy. Every time I see him I groan. My only good experience was when he wasn't there. I've been given bad advice more than once and have learned more doing hours of research online than from people who have been at this for what I'm assuming is years. The reason why I gave them two rather than one star is that they have amazing tanks put together, the store is very clean and they have a nice selection of fish. Would I recommend this place to a beginner? No. read more

My son and I just checked out The Fish Crew for some more fish and advice on getting started with live plants. The staff was super helpful and gave us some good advice on fish and plants. The store was very clean and well organized (unlike a number of other local aquarium stores) and was a pleasure to browse in. The only drawback was the somewhat limited stock. They had what we were looking for today, but they simply don't seem to have the stocking room to provide a truly large selection of fish. Regardless, we were very pleased with our visit and will definitely be back in the future! read more

We were really excited to come here considering the reviews. As soon as we got here we browsed their store and saw all the amazing fish. The place itself is amazing and they have tons of fish and it's set up beautifully. I'm sure they take care of their fish! The only thing is that I do wish they had more freshwater fish. Some of their tanks and stands are over priced as well. Petco has the same Aqueon tanks for cheaper and for sale at the moment too. Anyways the man with glasses that we went to for questions on tanks/lids and filters did not seem happy. He made us feel like we were bothering him and was just disinterested in what we were talking about. I'm sure he saw we were young and thought we weren't "serious" customers but that is no way to treat customers. We are fish enthusiasts and actually have a lot of tanks at home. read more

Don't buy from here you try and support local stores and then they don't stand behind there product. I bout a fish it died 3 day then you have to jump through hoops none of the other fish died but can't get a new fish that did die. I bout a JBJ tank from them don't buy one they are junk I came back to and told them about problems they told me sorry I can go buy rubber hose and fix it my self or bring it in and they can see what they can do. It's nothing broken it was how they made the tank plus I have fish in the tank how do I bring it in so you can put a rubber hose on it the tank wasn't made for a rubber hose. Again don't shop here bad service read more

I absolutely love this place and come in way more than I care to admit. They always have the healthiest and best selection of fish, coral, and plants. Granted, they get wiped out pretty fast, so sometimes you have to wait for their next shipment. The employees are very helpful with equipment questions and are knowledgeable about the fish they sell. Would always recommend! read more

These guys are awesome. I was in search of a screen lid for a 55 gallon and they gave it to me super cheap as they normally don't carry them. Also helped me out with some advice for my chiclid that is very mean on what other types of fish I could put with him. LOVE THIS PLACE read more