I am writing to formally express my disappointment regarding a recent experience at your Division…read morestore location. For the past three weeks, I have visited the store every other day to check on a specific bunny named Ollie. I was informed he would be available for sale today, June 11th. During my visits, multiple employees instructed me to call at 9:00 AM this morning to place him on hold, as I would be at work. I followed these instructions exactly and called at 9:00 AM. However, I shortly received a call back from the manager, Laura, informing me that the bunny was being sold to a walk-in customer. Given that I followed the specific process outlined by your staff after weeks of persistent check-ins, I find this outcome very upsetting and unprofessional.

We absolutely love this place. They have a ton of variety of pet and plant supplies and it's…read morebasically a free zoo. The kids love coming to look at the animals, and honestly us parents did too! We bought a jumping spider from here and she's been the best. She's super healthy and they went above and beyond to help us learn how to care for her.

Recently moved to CDA from the Puget Sound area and this was the 3rd saltwater/reef shop in the…read moreSpokane area I've visited. The quality of shops in Spokane leave much to be desired and this one is at the bottom of the list. Walking into the shop it just smells bad. Most likely due to the carpet that is probably well soaked with dirty tank water from doing water changes. That should be 'if' they do water changes. The smell is not from curing live rock as I've seen a user in another review suggest. The tanks are filthy. Every saltwater tank panel was covered in nasty cyano and algae. Live rock in each tank is COVERED in aptasia. Zero corals. Not a one. No way they could live in these systems any way so this shop really should reconsider changing the name. No coral reef here. The other issue with the place is that it's stuck in some long lost past decade. Any decent saltwater store knows what a skimmer is and how to use and sell them. I don't think I saw one for sale in this place. Maybe I missed that Coralife HOB SuperSkimer collecting dust on some bottom shelf somewhere. Who knows? I didn't see any sort of sump system making use of a skimmer or any modern filtration/water treatment. Every tank had a an old skool HOB Penguin type filter. When I asked if they keep frozen foods in the freezer, I was told they all frozen foods were garbage and pollute your tank. If that were true, it wouldn't make the tanks in this place look any worse than they already do. I was then asked to name one decent frozen food. Ok fish dude, here you go: Rod's Reef (they have a bunch of different kinds) Piscene Energetics (they make wide variety of foods for corals and fish) Nutramar Ova Ocean Nutrition just to name a few.... and don't forget about live/liquid foods by AlgaGen, Korallen-Zucht, Elos, Brightwell etc... I know about foods with gel binders as do many others and nothing wrong with educating and stocking non gel binder food. You can also rinse those foods before feeding and if your actually performing proper maintenance through water changes and using modern filtration techniques like oh say i dunno, a SKIMMER, then you will be just fine. I don't recall seeing any LED fixtures or modern reef lighting fixtures either. Again, zero corals, and zero inverts. No reef found here so how could you possibly trust this stores experience in setting up a reef tank or caring for saltwater livestock? As for the staff, they're not out of norm for the area when compared to the other 2 stores in the area that stock saltwater fish/equipment. Folks here just seem to be lazy and not care about their shops. If they do, it doesn't show. This is the second place I've walked into and the the owner is just sitting around watching TV or on their phone/computer while the store is left dirty, unorganized and the display tanks un-maintained and filled with aptasia and majano's. At another I was greeted by some young gal that came out the back room with the fresh smell of weed and cigarettes trailing behind her as she tried to find something I ordered and they had been trying to locate in their store for more than a week. It's hard to find things when your stoned sweetie, just saying... Someone who is serious about saltwater fish and corals could really blow these other stores out of the water should they decide to open a quality shop. You know what's really sad? The best saltwater fish and corals I've found in this area are at the Petco in CDA/Hayden. They even have a cool little frag tank setup with SPS, LPS and softies. I walk in and see a Potter's Angel, wrasses, and and other cool livestock and inverts in clean tanks. I talked to the guy Corry (sp?) that maintains the saltwater stuff there and he does a great job and has actually setup and maintained a personal reef tank. I noticed a previous reviewer that said this shop helped her figure out what was wrong with sick livestock she got from Petco. This is an issue no matter where you get your fish from. Everyone is buying from the same wholesalers. I've gotten sick fish from outstanding shops, its' a risk you take as illnesses don't always show up right away. You need to properly QT your fish before putting them in your display and observe them before you buy them to make sure they are eating properly and not showing signs of illness.

These guys are awesome! Fish are well taken care of and they give so much guidance and information.read more

Hands down the best pet store in the area! I have been buying my dog's food here for over a year…read moreand always appreciate being recognized by the staff! They are one of the few shops in the area who sell Victor which I appreciate having so close! They are always willing to help and answer questions backed with knowledge and expertise, which has shown me their care for my own pets! Would absolutely recommend anyone in the Spokane Valley/Post Falls/Liberty Lake area to shop here for their pets!

I'm sure this is not everyones experience but I don't care to be ignored. Walked in today to grab 2…read morebags of dog food really quick. I could see the cashier was talking to a customer, overheard him talking about a bad vet experience. I grabbed my food and stood in line behind the customer waiting patiently while they spoke about his animals and stories. I could see it wasn't slowing down anytime soon and I wasn't being acknowledged so I walked around, grabbed a dog treat and went back in line for another few 5+ minutes where I was still ignored. Not a big deal if it's a paying customer but they were just going back and forth with stories. Standing in line for almost 10 minutes with 2 heavy bags of food with no acknowledgement while watching the cashier talk to a non-payimg customer, no thank you - this is not the only place that sells my dogs food. I was just trying to support local but I'll take my business elsewhere, I don't care to be blatantly ignored.