I feel like there were several miscommunications and untruths…read more When we had our sales rep out one of the selling tactics that was give from her boss is that they said there was an abundance amount of the High Ball flooring in stock so they gave us an extra discount, and another discount for this and another discount for that. I didn't really like all those selling tactics. Just give the customer straight up facts and honest estimate. Not all these selling tactics. This will improve your customer experience. The day before we were told they didn't have enough product for our job so they were not going to be able to do our job in one day as promised. What do you mean??? This is why you gave us one of those 500 discounts..... Then they called and said they could do the job but it was going to take 2 days not one as promised in the original agreement. David and Juan, the installers, arrived. They did an amazing job. They relived all my frustrations and ended my experience from a bad to an amazing experience. I'm hoping you will truly that my advice seriously because all the estimates I received all the companies and these selling/discount tactics. This doesn't make for a great customer experience. I would highly suggest changing the way the sell your product if you want to become known as the best.

This is another update! It's been just about a year, maybe a little more and this company has never…read morehonored their warranty. They want to charge me $3,000 more dollars to fix their f****** and they have not done that yet. I've included several pictures and I'm including more pictures as the floor is steadily falling apart crumbling and they want to continue to blame me because I'm disabled veteran. It's my fault. Horseshit look at the pictures. Look at other people's pictures. Look at all. The s***** reviews this company's got

They came out so fast to give me an estimate and the price was reasonable. They installed two days…read morelater. It was amazing. David was my sales person.

Quick response, friendly and professional sales process, timely delivery and installation, quality…read moreproduct, competitive price. What else could you want?

Scotty and Ashley from Top to Bottom Flooring are amazing! This company really does great work and…read morethey offer a great customer service experience. I'm so happy with the extra attention to detail Scotty paid while carpeting my stairs. If you want someone who is professional, courteous, reasonably priced, and quick on the job without sacrificing quality, then Top To Bottom is the way to go. You surely won't be disappointed.

From the owner: Our business Specializes in providing the best service and installation on all types of flooring…read more Carpet, Vinyl, Laminate, Brand New vinyl plank 100% Waterproof floors, Prefinished wood floors, and Ceramic or Porcelain Floor tile. We help you through the whole process, In-home estimates. Residential and Commercial. 20 years experience.

I would 100% recommend Nando's flooring for your home or business project! His team showed up on…read moretime everyday and were very professional and the quality of work is outstanding! I am very pleased with the value the quality and the communication!

Had Fernando and team installed vinyl plank flooring in my master bedroom and sitting area. They…read moredid an amazing job like before. Fernando also added tiles to my existing kitchen backsplash extending it further. Love the dedication. Very competitively priced too! They spent the whole day getting all the work done in one day! Love it. Will be using Fernando and his team again for any addition work needed on the house. Highly recommend.

Dealing with caroet now was a very good experience. The…read morefirst call I made they were very professional They followed thru on their quote, timelines & job perfectly. I found their quote to be very competitive & gave them the job. They installed, cleaned & walked me through a QC check perfectly. Job well done from start to finish

Amazing from start to finish James came in and was…read moreincredibly respectful when I asked for him to remove his shoes (we were steaming our floors). He then proceeded to showcase all of our carpet options. He gave us pros/cons, answered all questions, and was very patient. He sent me quotes promptly and gave suggestions that balanced our budget and need. Installation was just as smooth. The crew came in this morning and knocked it out quick. They didn't drag anything across my hardwood, they were mindful with their equipment, and they were very polite. I have never felt so at ease with people in the home. Finally, the work itself was impeccable. They installed, cleaned up, and vacuumed the floor for good measure. Would definitely recommend these guys. Great job!

Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.

Absolutely beautiful!…read more I saw their work on a house that they had done wood flooring on and carpet. Very impressed with the attention to detail. Would definitely recommend.

From the owner: Hardwood flooring with a professional installation.read more

The Dickerson folks just finished installing LVP throughout our entire home, and they did a stellar…read morejob! This is the second time we've worked with Dickerson to purchase and install flooring, as they installed the laminate in our previous home as well. Jason and his team are trustworthy, diligent, and very skilled. They did everything they could to make what is naturally an inconvenient process as painless as possible. They worked around our needs for our pets. They worked in masks in the face of the pandemic, which was important to us. The same two people were here every day of the job, which also made us more comfortable. As long as we live in their service area, Dickerson has our business. I'm very grateful for all their hard work!

From the owner: Carpet Installation- because we do it better with more re-enforcement…read more See "What makes us unique with above average, Higher Standards than our competitors?" on our website