Went to this location to take my mother shopping. First of all the good thing about this location…read morewas the cashier (Rayvin) she was sweet and nice ! But everyone else they were horrible my mother and I felt uncomfortable! They gave us a vibe where they didn't want to help along with a rude attitude. Never again will I go here !!! If the manager reads this please DO BETTER !

Took 15 min to buy a gift card with several ladies working. Only one register open. Had a couple of…read morethem walk to a register only to walk away. Glad I don't have to shop there for myself. If it wasn't for the fact I was getting a friend a gift card I would've left.

Customer service is not well put together. They need to have more patience and be more helpful…read more Come on people we are the ones that's paying you if no one comes in the store and doesn't buy anything that store is closing down remember that you people may be young and don't know much, but you will see you will see‼and what I mean by that is, treat people the way you want to be treated, it's all about Respect for yourself and others and if you don't have respect for yourself, how do you expect people to have respect for you‼ Peace and Love

their items are good quality but are extremely expensive. their back to school clothes are either…read moreoversized or cropped.

Due to covid, their closing method sucks ass. They have a…read morebig sign saying they close at 7PM. However the door lady announces "AT 6:30 wE WoNt LeT AnYoTher CuSTOMer In" Fix your sign first. Second, change the way the store closes. Third, if you guys close at 6:30, I suggest you send out an employee to stand at the end of the line around 6:15pm---to AVOID having customers WASTE their time in line waiting to not being let in.

4 employees on the floor cleaning instead of helping their customers check out, literally just…read moretalking like if they weren't on the clock terrible customer service

The customer service at this location is so friendly,…read moreaccommodating and attentive. Loft carries timeless clothing and jewelry. I picked up a rust colored v-neck that comes with shoulder pads. The dressing rooms are open as well.

Made a return today, due to a partial online order being canceled without notice 2 weeks later…read more Both ladies handling the return were struggling they really seemed to not know what to do. Decided to shop a bit before the return not a single person offered to take the several items to a dressing room. The dress I wanted fo purchase in a different size was supposedly so new that was not in the inventory? But they had several in regular and petite for sale. The online customer service is horrible hours wait for a rep via phone and chat. They dont respond to emails. I've shopped here for years in this economy if they dont improve customer service they won't last

While this store is most convenient, it typically has a low stock of girls clothing, which is…read morechallenging for me. I do appreciate that they will price match their website because I have found on a few occasions they are cheaper online. Employees are typically pleasant and friendly, so I do appreciate that.

It's been a minute since, I've been to Old Navy. The times, I've gone in, they have really cute…read moreoutfits. I was in Arlington so, I decided to check it out. Here's, what I found out. They have their Winter clothes out already. There wasn't any merchandise that was really eye-catching. The prices weren't the best, they had a small line that moved slowly and they had a valuable employee that was very helpful, she was walking around the store, trying to get people to open up a credit card. She was really nice about it when I declined the offer. Who knows you may find something you like so, I would suggest you stop by Old Navy.

Kohls remains one of my favorite places to shop. This store has nice staff who are willing to help…read more It is organized and I enjoy shopping here.

Chronically understaffed, and out of nearly everything they advertised or had on display…read more Mismatched shoes, huge lines, you name it. It's not like it's any secret the holiday season is a busy time for shopping, so there's no excuse for them to have so few employees on the floor. The workers there were wonderful and sweet, which is the reason I'm giving this place two stars instead of one. The organization and management skills of whoever (or whatever computer algorithm) decided to staff so few employees, however - WTF.

I was in the mood for a little retail therapy, and as I love to thrift shop, I stumbled upon this…read morestore--only to stumble right back out empty-handed. Chiiile, these prices were outrageous for a second-hand or consignment store, at least in my opinion. On a positive note, the store layout was impressively organized. I was greeted by one employee who kindly asked if I needed assistance, which was refreshing--especially since the rest of the staff didn't seem too interested in making eye contact, let alone speaking. They do have an impressive selection of high-end brands in mint condition, but overall, this place just wasn't for me.

Honestly, I used to love this store, but I have noticed it becoming more narrow to a particular…read moredemographic. They carry an abysmally small L & XL section compared to the bountiful S & XS section (probably because they are not buying L & XL sizes from people who bring them in - I've brought in tons of very gently used and sometimes new with tags larger sizes and they only bought 2 things in total from me). I also have received increasingly more snootiness from the people who work here - they are nice, but they have a lot of rules. The fact that you cannot return anything for anything but in-store credit, which makes sense for Goodwill, but not for these prices, and also that the rewards are only applied to other locations makes my experience feel less and less buyer-friendly - almost like I am supposed to feel privileged to get to shop at their store. If I'm going to pay this much for used clothes, I honestly might as well use ThredUp online and save myself the hassle.