I have seen first hand this foundation doing great work in the Chicagoland communities. The founder…read moreMelissa Finley is a driven woman with a purpose. They feed and clothed those who are less fortunate throughout the year, not just during the holiday season. Keep up the good work Ms. Finley!!

Helping Hands Homeless Foundation is an amazing thing to have happened to those less fortunate. The…read morefounder and volunteers work hard to ensure no individual is left behind. They always ensure the less fortunate have a nice meal and essentials especially around the holidays. This foundation cares about what they do. I have worked with them a few times and the amount of effort and love they put into each event gives each individual HOPE. They matter and they are worth it. This foundation has taught me that and I am so honored to be a helping part of a foundation that wants to make a difference.

Case Workers are ok, Operater is ok, just staff that are really really bad at their jobs. Just to…read morepreface, they threatened to put me out for drinking water and there's a rule that states you can't knock on black doors, so someone in need gets pushed aside and threatened. They threaten pretty much breathing so, if you want food and shelter and hate breathing, this is the shelter for you. Edit: they are pretty much run by incompletent staff, and they are about as useless as space matter on planet earth. Making threats and acting like no one else is allowed to make any decision. No bathroom, no water, no food after a certain time, it's run like prison.

I volunteer on Saturday at The Night Ministry stuffing stockings for the homeless. This Non-Profit…read moreOrganization is amazing. I look forward to coming out to volunteer again at this awesome organization. The team was very organize and prepared to make sure everything was running smoothly. The volunteers watched a mini video on what the organization is about and how they go out on the streets to make sure the homeless is well loved. I was impress on how much they express their dedication and compassion to the homeless. This is the type of organization I would come out and dedicate my time and support.

The person answering the phone is rude, doesn't explain the program and has an attitude when…read moreanswering basic questions. She's the first person people meet regarding the program so you'll think it'll be a positive experience at least but it was one of the worse phone call experiences I've had. Horrible customer service. I'm calling in regards for someone because I need help and the attitude wasn't welcoming.

With regard to donations please keep in mind that almost all charities bombard potential or…read moreactual donors with tons and tons of solicitations on a reGular basis.. This is not peculiar to Mercy Home. I have found Mercy Home on Charityr Navigator where it is cited as worthy of donations.

I like their intentions to help people in need and I like the interactions I've had with them…read more They are my number one choice for charities. I have donated many coats and bags of clothing and I do employee match of monetary donations. I feel the provide a quality service that adds value to people's lives and the community, in general.

You can get homeowners and a bed to lay in "bunks". Theres oatmeal for breakfast and other foods…read more You gotta wake up early and be out the door looking for a job. UPS or FedEx is close by and you can get a job there and sleep at the shelter. You can bring luggage but it will have to be checked in. Not everyone there is showered so it can stink at times. It one of the only resources for free at your disposal if your homeless.

I visited the Good Will Donation Center on December 21, 2020 at 12PM. I come to this location…read moreoften to donate my old household items and clothing. I had 1 large construction bag filled with old clothing, and it was very heavy. There was a tall man working today that was very mean with a bad attitude. I asked him to pick up the bag for me and place it into the blue cart since it was too heavy for me to lift. He was very resistant and told me that next time I should use 2 bags instead of one. His attitude makes me not want to donate to here again, but I will give them another chance since it's for charity. Besides this bad experience, I'll tell you about Good Will. The are a great place to get rid of your old, used, or unwanted things. They take items such as clothes and outer wear for men, women, and children. They like shoes, belts, bags, luggage, jewelry, hats, scarfs, etc. They accept flat screen televisions and computers. They want art work and paintings. Toys are need for babies, children, and teenagers. Other common donation items consist of sofas, loveseats, chairs, recliners, ottomans, couches and nightstands, kitchen furniture, coffee tables, side tables, dining sets and china cabinets, Desks, credenzas, bookshelves, etc. Also they will accept Vinyl records, cassette tapes (including books on tape), CDs, and video games, hardback and paperback books, including textbooks and encyclopedias, DVDs and VHS movies. I hope this helps! This location is a drive through location, so you just pull up and a worker will come to the car to grab the donated items. Well, that didn't work for me today.... But that's normally what happens. Happy Donating!

I donate new and gently used children's books and school supplies to this Goodwill Center. The…read morestaff is very friendly and helpful. Someone usually offers to remove my boxes and bags from the trunk. The large blue bins are also another viable option to help the drop-off area remain a bit more organized.

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

They took my donations and I found a great coat! Great selection of goods and clothing, you never…read moreknow what arrives.

This is by far my best experience at any Thrift Shoppe I have ever been to. The staff is super…read morefriendly and the store is very well kept. They always have top quality items. I have bought lots of electric items from them and they always work, everything sold is tested. You will not be disappointed, My only regret was not going here sooner. Go in and have a blast finding little treasures. Clothes, toys, furniture, books records, movies etc, etc lol. Just go once and you will go again. :)

"Cindy" was extremely rude when I went to this shop on a Saturday afternoon. I was standing inside…read morenear the entrance looking at a purse when she approached me and, in a nasty tone, said "we close at 4." I checked my watch and told her I still had 8 minutes, then continued browsing. She immediately followed up in an angry tone with, "Seven minutes!" I fully intended to leave by 4. She eventually walked away, and I continued looking around. A moment later, I heard her loudly say "We've been here all day!" and I noticed her speaking about me with her two coworkers while they all stared in my direction. I approached the counter and asked for her manager's name. She gave it to me, and when I said I would be speaking to the manager about her behavior, she again responded angrily, saying " I'll make sure to let her know." For a shop that claims to be a charity benefiting domestic violence victims, the attitude displayed by its staff does not reflect the mission they promote. I am a long time La Grange resident, and I've both donated and purchased items here over the years, but after this experience, I will no longer be patronizing this establishment.

Did not like it everything looked old and was used not in a good way looked like something I'd find…read moreat my great grandparents home in a box of play things for us