I met Austin Willert on Nextdoor when I requested who to call to fix our window. He offered to find…read moreout why the window fell inside the door panel, for free. He discovered both clips had broken. But the window wasn't. He was prepared and brought a window with him to replace ours. As it was, someone had put the wrong window into the right box. Then Austin did something we never would have expected, he traveled 45 miles to get the right one. He kept in touch, off and on. Within one day, he came back and installed it. He also went above and beyond, and cleaned the window. All of this only cost us $280.30. Glass Advantage didn't call us until the next day and quoted us $300 and something. If we ever need a window replaced again, we're calling Austin as he gave us his business card. Not only did we appreciate his fast service, but that he was very personable with us old folks.

I cannot say enough great things about Precision Auto Glass. From start to finish, the entire…read moreexperience was absolutely top tier. The fact that they came directly to me made everything so convenient. No waiting around at a shop, no rearranging my schedule. They showed up on time, fully prepared, and got right to work. The workmanship was flawless. You can immediately tell they take pride in what they do. They used OEM BMW parts, which gave me complete confidence in the quality of the repair, and they were completely transparent about everything. They also walked me through backup options in case my insurance didn't approve OEM, which I really appreciated. No pressure, just honest and knowledgeable guidance. Communication throughout the process was outstanding. I was kept informed and updated the whole time, which made the experience stress free. What truly impressed me were the finishing touches. After completing the job, they vacuumed the interior and cleaned all the glass, leaving my car looking better than before. That level of care speaks volumes about their professionalism. If you want amazing workmanship, clear communication, and the convenience of true mobile service, Precision Auto Glass is the company to call. An outstanding experience all around. Highly recommend.

The guys at Safelite AutoGlass in Riverhead are amazing…read more Friendly, Professional and top notch. I had a problem with Geico putting in a wrong VIN number for my claim. The guys at Safelite in Riverhead took charge and solved it with ease!! The work was completed on time as promised. Who knows if I will ever need my windshield replaced again but if I do I will go to the Riverhead location!!!

This review is over a year ago, but still tracks in these current times because this Safelite…read morelocation is very incompetent. The worst Safelite ever. They show zero accountability, zero responsibility, barely responsive and incompetent. 1. Installed an aftermarket windshield into my 2015 Honda Accord because my insurance would not cover it. They would not tell me this over email, but would tell me this over the phone. Pretty shady. 2. Because of the aftermarket windshield, the front car warnings and lane department warnings were allegedly failing. Told me they'd purchase the genuine OEM windshield in hopes that it will clear out the codes. 3. About a week goes by and I call the general Safelite hotline because I didn't know their direct number at the time when I left home for work. They were telling me that I had an upcoming appointment already scheduled. This Safelite facility scheduled the appointment without consulting with me first and claimed they didn't do it manually. Surrrrrrre buddy! 4. Emailed the person named Dominik from this facility in Riverhead on a Sunday. Which I understand I would not get a response back on that day since they're closed. This guy did not give me a response back AT ALL until after a car accident and outrage from me. 5. When I spoke with Dominik over the phone after the accident, he expressed zero consideration, accountability and empathy towards the matter. I understand that me getting into an accident is not solely their fault. However, the sensors failing due to their shotty work does not help PREVENT me from being in an accident. These sensors are put into place to prevent such accidents from happening. When I explained this to him, his response was just, "wowwww." Good response, sir. This whole situation snowballed because of their poor work/efforts. He even tried to tell me that I emailed him on a Sunday and that's why he didn't reply back to me. Dude, it was 3 weekdays later and I received zero response from you. No excuse when it's a Thursday and I emailed you on a Sunday. 6. When I called him again to confirm that my insurance would not cover the OEM windshield, he was being very dodgy with his answer. Along with the dodgy emails about it telling me to call him instead. 7. This man tried to tell me that the aftermarket windshield is IDENTICAL to the OEM original windshield. There is no truth behind this and he knows that. It is almost identical. Never exact. He's just trying to save face. 8. Got my car checked out at another Safelite facility with a guy named Luis where he did it at the parking lot of my workplace. Really nice dude and went above and beyond compared to Riverhead's efforts. He did the extra work and found out that the sensors may be the reason to the failure and not the windshield. Stating that even with the replaced windshield, those sensors would still not work. Very courteous, competent, responsive, honest, and really knows how to explain things in a simplified way. 9. Luis had his manager reach out to the Riverhead location and they've failed to get back in touch with me to get this moving along. This was done on Wednesday the day before Thanksgiving. Which I understood I would not get a response back so close to the holidays. Yet I have not gotten a response yet from Safelite Riverhead about this situation. Not once from when this review has been posted. I've given a generous amount of time for them to reach out to me and get this going. I want nothing to do with Riverhead's Safelite, but they need to get this moving forward with the Safelite shop that has jumped into this to help me. Luis has had his manager follow up with them and still days are going by with zero response from Riverhead. P.S. their waiting room is disgusting and smells like ammonia all day. Kind of a hazard inhaling those fumes for hours on end. They have a parking lot fit for a bodega. Shocked that a Safelite facility like this even functions. FURTHERMORE, they caused me H-E-Double Hockey Sticks for months all because they THOUGHT a Honda windshield would not resolve the issue. Last resort was replacing it with a Honda windshield & guess what? IT FIXED THE PROBLEM! Listen to your customers, folks.

My oil change was professional and accommodating to get done while I waited. Everyone there was…read morepolite and helpful.

Was in here last year for a tire repair; quick and perfect patch. Today came in with nails in both…read moreback tires! No appt. Team is quick, and service is great. Totally reasonable!!

Tommy is great he really knows his business. I had a a huge rock crack my windshield. And then the…read moresnow made it migrate across the windshield. I called Mr. Glass and they were able to start the process from the first moment I gave him my cars info. He said he'd have the windshield in an hour. I went to them to change the window. It took under two hours and I was done. They would've come to me but because of snow I thought it was better to bring it to them. It worked out great. They have a comfortable waiting room and Kim is great. She's knowledgeable and personable and fun to talk with. They took my insurance so I had no charge. I would recommend them for all your glass and mirror needs. They do glass shower doors too.

While driving my new car on the NSP, I got a nice chip on my windshield. It was the size of a dime…read moreand right in my sight of vision. I was devasted. I Call Tom and he told me to come by after 3. When I got there the place was clean and friendly. He fixed it in less than 15 minutes. I can't believe how great it looks. Only those who knew it was there can see it. Thanks for a great job!!

Got my windshield replaced yesterday and I was so impressed with the quality of work, customer…read moreservice, speed of completion, and even education for care afterward. They even came prepared with extra molding which worked out since I had forgotten to tell them prior, mine had snapped off a bit. not only did they cover the part that was missing, but they replaced the entire thing, and even covered up scratches on my car and taught me how to cover the rest! it's like I have a brand new car I am just so grateful.

I had a tree fall on my windshield and did not feel that It was cost effective to fix, so i posted…read moreit for sale. A1 messaged me and said they could fix it for a reasonable price. They came right to my house and installed the windshield, fixed the mangled windshield pillars and also popped a huge dent out for no extra charge. Thanks for getting me back on the road

Safelite did a glass repair on my windshield. The damage was the size of a quarter. The repair was…read moreamazing, almost unnoticeable. Fast service, easy to get sans day appointment. This was an insurance repair.

Let me first say that, being a New Yorker, I prefer surly but efficient over friendly but…read moreincompetent any day of the week. That said, my experience with them was both efficient and friendly. They were completely professional from to end. I was able to set up the appointment and get a quote on line. They confirmed appointment the day before. When I got there, everything was ready to go, the whole thing took less than two hours, and the price and terms were as indicated. I can't speak to the experiences of others, but I found everyone to be pleasant and professional. And while I hope to not have to return, I would not hesitate to do so.

Very professional. Replaced the glass again pro Bono when the first replacement had a factory…read moreimperfection. Excellent work.

JUST ONE CALL and the next morning i had a new windshield in my truck with a ZERO deductible and…read morethey came to me , NEAT CLEAN PROFESSIONAL SERVICE, Thank You Jim and his Helper Chris . Super pleased Kevin H Holtsville

I would recommend these guys 100%! I called Rob yesterday bc i got a ticket for a cracked…read morewindshield on my bmw & had to get to fixed ASAP.. they showed up at my house today.. job done. Polite, fast, gets back to you fast. Thanks, Rob!

What can I say -- only one word comes to mind "Outstanding" called them on the 28th because…read moreSafelite screwed me over with the appointment. They came to my house and inspected my car on the 28th and said they could deal with it the following day, but the wife needed to use the car overnight, so they came back today -- the 30th. Took Jeff & Rob 45 minutes start to finish. Very professional and definitely first rate Technicians. Thanks guys !

I messaged a bunch of places on yelp around 9pm expecting a response in the morning to replace my…read morewindshield, NOVUS responded almost instantly, I gave him the information about my car, he immediately got back to me with a price and a time he could do it. He gave me a better price than safelite, and a much sooner date to replace my windshield. Remind you I texted them at 9pm at and I had an appointment the following afternoon. He came to my job, replaced my window as I worked, and did an amazing job. I have a wrap on my car, and he took care not to damage it. I have no complaints, windshield came out great and I will definately be keeping NOVUS's Number.

Great experience! Contacted again for a separate windshield repair a year later, and Paul is…read moreawesome! Remembered repairing my windshield prior. Worth it, as you can go through insurance, as well. He is flexible, kind, and made scheduling an appt easy. Thanks, Paul!

I went back to Willy's for more work. I called in am, needed brakes badly, I couldn't be back in…read morethe area until after 4. No problem, they did great by my. I dropped off the car at 4, they did the tear brakes, which were really bad, picked yo the cat at 6. There work is amazing and there pricing is extremely fair! I trust these guys, they do great work and really take care of their customers.

Went into to figure why my alarm has been going off randomly. They said it might be the auto start…read morethat was put on after buying the car but we told them that wasn't the problem since We had that removed then put back on by another mechanic since the alarm went after during that time. So that wasn't the issue. This mechanic still proceed to say that was the issue then took out the auto start and didn't put it back in after the alarm still went off with the auto start unplugged. We still payed for the first time and the second time since they said they'd put auto start back but didn't. They didn't listen. Didn't fix the problem and it was a waste of time and money for nothing to be done.