The people that run this business are the type of people every business owner should strive to be…read more I'm a driver with a disability so my vehicle is very important to me. I've done business with them for over 3 years. First they replaced my transmission very fair and very timely. The work is quality and they stand behind it. Recently my inspection became over due and they got me in right away. They diagnosed a small issue I was having and fixed it immediately. This business is about their customers. Everyone is treated more than fair and everything is explained and customer concerns are listened to. I wouldn't go anywhere else.

The grumpy old man who is the owner Bill Fahie NEEDS to retire! he's obnoxious, disrespectful and…read morefar from a business man. We've been customer's there for a few years and recently his attitude & demeanor is disgusting. Our whole family has brought cars to them for service, and dealt with his sob stories of aches and pains, proud daughter moments of being a SUBSTITUTE TEACHER in a local school district. He slams phones down saying " NO WE DON'T DO OIL CHANGES" GO SOMEWHERE ELSE!". I've heard from many people in the area that vehicles comes back several times after doing the transmission, DO NOT TRUST Bill Fahie! Always pay CREDIT CARD in case you have to stop payment! Make sure you shop around for prices as he's a thief. The only thing holding that shop together is the lovely manager Amanda. She's absolutely a doll. Always has a smile on her face, very pleasant, professional and well spoken. Plus you don't have to hear the sob stories. Amanda, maybe teach Bill Fahie how to run a business the way you do! Amanda, we thank you for always providing us with top notch service & respect!!

Always accommodating. Friendly, trustworthy people…read more Pricing is always fair. Family run type of place which makes them easy to work with.

Quick service on my transmission. Very familiar with my vehicle. Nice waiting area.read more

Alex is awesome and his staff are qualified auto technicians. Give Talcott Transmission your…read morebusiness!

At 111k miles my 2013 Ram 2500 had a transmission issue that forced it into "limp mode" which only…read moreallows 4th and reverse gears (so you can get it to service). I brought to Talcot Transmissions in West Hartford and they charged me $145 to "diagnose" it. They claimed the transmission needed to be removed and completely rebuilt for and additional cost of $5600. I had doubts whether all the work was needed so I brought the truck to AAMCO of East Hartford. At AAMCO Steph did a free check and diagnosed a problem with the solenoid pack. The problem was repaired with new parts and works great (for $1525 including tax). Thanks to AAMCO and no thanks to Talcot Transmissions.

Standard transmission shop operating procedures in effect here. Quote one price and pad the bill…read moreafter with the "extras". Last gasp of a dying industry as electric vehicles take over. Guard your wallet.

this place has honest caring technicians. I highly recommend them . Quality wok at good prices.read more

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

Summer time car problems are not fun. We took a chance here for a few issues that needed immediate…read moreattention. Very responsive, fixed the problem and prices much less than the dealer. They service more than transmissions. All in all, a good experience.

Two years ago I thought I was working with a quality business....two years later I find myself…read morewherever did I get that idea. My name is John K and I brought in my 2014 Nissan Sentra to have the transmission replaced with a new one at the cost of $5326.25, a hefty sum. The car was WELL cared for and looked new and thought instead of buying something new, with the cost of cars, I would invest in the car. The car did have 200,000 miles but again after taking well care of the car decided this would be a better investment. Well, two years and 36k miles later the transmission went. Gone..Kaput...I called Doug and he said that it was out of warranty as he warrants for only 1 year on both labor and transmission. Honestly, I didn't think I would have a problem but I signed the invoice and now looking back and reading it, the invoice was just Word Salad to be blunt. Again, I take responsibility...but Doug wouldn't even look at the car and one would think that the transmission would have lasted a little more than 36k...a lot more....I then called Nissan Customer Care and they advised that they would replace the transmission but because I didn't use a Nissan Dealer, that I would have to pay the labor. I called Doug and asked if he would do that and I would pay him for the labor. He said Absolutely NOT. He was not willing to work with me at all. I called Nissan back and they would honor the initial offer at any Nissan Dealership and so I brought it to Nissan of Old Saybrook. They couldn't have been nicer...really they were awesome. They looked at the car and found a problem....Doug did not use Nissan Parts nor does his invoice indicate any part numbers or replacement parts. Nissan would now NOT cover the replacement as Nissan Parts were not used. This place is awful. It is partly my fault, but in my defense I thought one and done and didn't particularly know what the invoice said. The quality of the customer service is a negative 10. While I maintain my cars, I do not pretend to know any repair knowledge. Now I am driving my 1994 Toyota Camry and will buy a new Toyota soon. In the meantime I am going to end up replacing the transmission yet again as a gift to my niece. It will NOT be going to Smith Bros. 36k miles? Really Doug? Not willing to work with Nissan, really?. Extremely poor customer service and standards. Go to Old Saybrook Nissan...they will treat you right....and they are not paying me to say that, it's a fact. I will be posting this review on other platforms as well.

Had an issue with the torque clutch converter in my transmission. Took it to another transmission…read moreplace close by and was gonna charge me $3000 and he needed my car for a week. Heard about this place from a friend and called to see what they could do. They took it immediately and charged me $1980 and were done within two days. Staff was extremely friendly and good at explaining what was being done and updating me with the progress. Highly recommend to anyone!!!

From the owner: best trans in willimanticread more