Due to a multi-year Keyser installed thermostat problem (it has had to be replaced twice in 2…read moreyears), I successfully called Keyser on 2 consecutive days asking to speak with the service manager. It is now the third day and there has been no response. It would be courteous and certainly good business to call a 40 year customer back.

Thank you for the professional and expert installation at our rental property. 3 boilers and new…read morewater tanks replacing our old 20+ year old boilers and tanks. All done in 4 days. A complex installation that turned out like artwork. I would highly recommend Keyser for all your heating needs and installations.

Update: We gave Paquette another project and they came…read morethrough in a timely and effective manner, so I wanted to update my review. We had one small issue which is that they slightly damaged a light fixture, but they promised to fix that. I appreciate their effort in trying to resolve our previous differences and would now recommend their services They were called to fix a heating problem in our condo. We weren't up for another two weeks and discovered when we returned that it wasn't fixed, even though we paid them for their work. We called them again and they said they'd have to charge us an extra weekend rush charge to come back, or they could put us on their regular schedule and we'd have wait a few days. It's now been 5 days and they haven't returned our calls to hear if the work has been done. I'd avoid this business based on this experience

Paquette plumbing installed two heating/hot water wall units, and both units had problems with the…read moreventing of the exhaust pipes. Met with Nick the owner of the company, and he acknowledged the faulty installations, and said they could be corrected. However, after the meet, I made three additional phone calls to the office and an email, no one ever call back or reply to my email. According to the installation manual, the exhaust pipe needs 24 inches of clearance below the soffit for hot air to escape, or through the roof. Paquette vented the exhaust pipe right at the soffit, and it caused hot air to drift back into the attic, and hot air condensing into water/ice during cold days. Also, this exhaust pipe supposed to pitch slightly upward for the air to escape and drain the condensed water into the pump located inside the house, however, the pipe was installed pitching slightly downward and caused condensed water to drain outside of the house, alongside of the exterior wall. This faulty installation is causing ice accumulation outside of doorstep, icicles hanging under the gutter, and icicles under the deck and above the first-floor deck ceilings. The first-floor exhaust vent was noticed by Nick, and said it needs to penetrate through the facial board away from the deck. After nearly two months chasing, I lost hope that Paquette plumbing will do the right thing to correct this issue. Now that we're in cold winter time, I have to deal with a pile of ice outside of my doorstep.

Service and delivery of propane were typically good for our 2nd home in VT. However, we called to…read morelet them know we were selling our house o. March 28th and to please not make further deliveries. Well, they delivered propane on the 27th. When I called they said they did have a record of my call, but their contract accounts for a fill-up prior to a sale. I have never in my life heard of such a thing. While the people who purchased our property opened an account at Irving with our recommendation. When I said we were arranging for the new owners to make the payment, Irving said they would only accept payment from me. Customer-centric? Nope!

II switched to Irving energy/propane 2 years ago as I was eligible for a discount thru my employer…read more Last year I ran out of propane (my only heating source) in the middle of winter. I came home from work and the house was 40 degrees. After some troubleshooting, I determined the tank was empty. The telephone customer service rep was extremely patronizing and insisted the issue was due to a problem with the furnace. An auto delivery occurred a few days prior. The tank was 95% full at that time and was "topped off" with 5 gallons. A service tech was sent "to fix the furnace". After replacing a few parts, the pilot would not light. A second tech was sent to assist with "the repair". He was not able to find the issue, and on a whim checked the tank. GUESS WHAT? IT WAS EMPTY! The Auto-delivery person had misread the gauge. Here I am, my second winter using Irving and the same scenario occurred last week. When a delivery truck was finally sent out, I insisted the driver remain until I got the furnace going. After several attempts by myself and the delivery man, the pilot would not light. On a whim I asked the driver if he had opened the line after filling the tank. He responded "yes, but I'll double check". GUESS WHAT? The LINE WAS CLOSED! Once opened, the pilot was lit, and the furnace continues to function. My Grandfather worked for Merrill Gas in Brattleboro, Vt many years ago. Sometimes I would accompany him on emergent service calls on the weekends. Sadly, those days of top notch, respectful, customer service by competent individuals are long gone. Not so sure my employer discount is worth the hassel.

Very thorough and professional. Constant communication throughout the project. Love my heat pump!read more

From the owner: We specialize in ductless and ducted heat pump installation, service, and maintenance. We partner…read morewith residential and commercial customers to create comfortable and healthy indoor environments with energy-efficient heating and cooling solutions.

Very professional and experienced company and a wide range of HVAC systems. They installed a large…read moreair conditioning system as well as a complete home heating system and both work very well. I would highly recommend using GSK!

From the owner: A full service, mechanical company established in 1985, specializing in design-build heating,…read moreventilating, air conditioning, plumbing and commercial refrigeration as well as custom sheet metal fabrication. Energy efficient building, mechanical design, quality installation, maintenance, & service.

Have a new home and the heating system installed with a very professional look…read more As a new homer, Marty has been extremely curtious and helpful answering any questions.

From the owner: We are a small family owned business. We strive to make people happy for reasonable rates. 19years…read morein the heating maintenance, repair and installation businesses. Free estimates

I have used this company for the last 2 snow seasons they are very reliable. The quality of work is…read moreamazing. I also feel they are very trustworthy and fair.

John Kelly installed a unit in my Vermont home in 2014. He has been a tough man to get hold of…read morewhen needed, after the job is done. Sadly I needed him every year there after. The unit has needed one part or another every single year.. Aside from and in spite of annual upkeep, he has cost me additional money every single year. Now I have learned that the unit was vented improperly and had a significant effect on the fresh air circulation. Which in turn has cause soot build up on the unit. More money. I have tried numerous times to get in touch with John over the past year via email or voicemail. Unsuccessful in both areas. It is both sad and frustrating to put your trust in someone who claims to be a professional. Find someone else.

John was a pleasure to work with. We have a second home in Vermont that was without a furnace…read moreheading in to late October. I was having all sorts of trouble getting anyone to call me back and schedule a date to come even look at it...until I called John. I called at 5pm in the evening, expecting to get a call back later that week. He called me at 6:30pm, and went to see the job within 2 days. The quote was very fair, and significantly below the one other person I had been able to get to look at the job. A week and a half later, we had a new furnace and new hot water heater, 2 days ahead of schedule. John communicated with me daily, let me know of anything unexpected, and was on time and on budget. Managing repairs from afar is always a challenge, but John made it easy with great communication, including pictures. He even checked in with me 2 weeks later to make sure everything was working correctly. I wouldn't hesitate to call John again. Truly a professional.