I am not one to review negatively but I would be remiss not to report this company and my disatrous…read moreexperience. I've built several homes in my life and never have I encountered a company who promised more and delivered less while misleading, lying and taking zero responsibility for their mistakes. May review is not just words. Please see actual images and La Puerta's written responses to my complaints at the bottom. I was initially delighted by the promise of reclaimed wooden doors, jambs, base and case. I was taken through the impressive showroom by owner Scott Coleman who sounded professional and knowledgable. When working together he is adamant that customers initial all approved drawings and samples which would insure we are on the same page and I would receive what I order and approve. None of this happened. Here are just a few of the several disappointments: ------------------------------------------------------------------------------------------- The interior doors were all APPROVED BY ME on several drawings. at 6'8". They all arrived short, at varying heights. Their response below is a blatant lie. "Complaint #3 - Interior Door Heights Design Drawings for SA12097 (Interior Doors) were signed by you on 12/19/24. All doors were manufactured to the approved measurements. Per La Puerta Originals Terms and Conditions: 3. The Customer is required to approve all final design drawings included within the contract prior to commitment to the production schedule. The Customer is responsible for verifying all final specifications, and for alerting LPO of all changed specifications that may alter a Product's fit or function.. Our position is that the measurements and size of doors was approved by you and/or contractor prior to manufacturing and were satisfactory for installation in your home. This matter is not our responsibility". ----------------------------------------------------------------------------------------- The lever was APPROVED was to be centered in the middle of the lock rail as is the industry standard. The lock rail manufactured is at 39". 3' , much higher than I approved. (pictured detail below) This was their response: "La Puerta Original's standard installation of hardware is 38 to 40 inches from the floor. Hardware drawn on all La Puerta design drawings do not represent exact placement. Hardware placement can be easily remedied by a qualified and competent contractor, however this is not our responsibility". Seriously? Hardware drawn on my approved sample DOES NOT represent actual placement?? Hardware placement CANNOT merely be easily remedied and how is this not their responsibility? -------------------------------------------------------------------------------------------- All of the wood arrived in a variety of shades, not close to the APPROVED SAMPLE. Please see pictures below. ----------------------------------------------------------------------------------------------- I spent many thousands of dollars and lost time on my job to correct their mistakes. They have refused responsibility on all fronts, insulting me and my Contactor, whose job is is NOT to correct their mistakes. When I asked again about color, to help make just some of it right, they refused. This was their response, having n nothing to do with color. " As I stated previously, a COMPETENT and knowledgeable contractor would be able to install the doors, and trim with no issues". I should have known to beware when they collected 100% of the fee up front. While in the midst of trying to match new material I purchased to create additional casing around their short doors I requested a can of their stain to try to match color, they charged me for it, plus shipping. NO GOOD WILL WHATSOEVER. I am a trusting person but not easily conned. La Puerto is very convincing but please, do not buy their snake oil. Run, don't walk away.

Absolutely a wonderful experience working with La Puerta Originals. The second time around was as…read moregreat as the first time. My doors and furniture are unique and complement my home perfectly. Unique, one of a kind and beautiful.... There will be a third time working with them!!!

We recently had all new windows and doors installed by Pella. Kate was the sales rep that assisted…read moreus in the beginning. She is knowledgeable, had great suggestions and has a no nonsense, down to business way or doing things. Her expertise was much appreciated. Now for the installation... The entire crew was professional, and had an extensive understanding on the process. The workmanship is outstanding! (There was a bit of a mix up having to do with the interior color of stain, but this was due to the staining process done prior to delivery and it did NOT have anything to do with the installation crew.) Sean was onsite and oversaw the crew. His attention to detail was greatly appreciated. It was reassuring to have his skill and professional knowledge throughout the entire project. The rest of the crew, Ray, Jason, and Donald did a phenomenal job! Each and every one of them clearly take pride in what they do. They ensured each window and door was installed correctly and had a beautiful result! The excellent service didn't end when the project was over. And that's what sets the Pella Installation team apart from the rest. Sean has continued to be available and happy to answer questions that have come up. Ray came out recently to assist me with a question I had, and both Sean and Ray are still just as friendly and helpful as they were during the project. THAT is was sets them apart from the competition! I am VERY happy we chose Pella for this project!

I hired Pella to put in a large sliding glass door and a new window. The team did a very good job…read moreinstalling the door and window. The problem is that the stucco on the house needed to be repaired from the construction and they painted over the stucco. I am new to Santa Fe and I am unaware of how to repair stucco. The color did not match the house and I was told by the team leader that the color would blend in with the effects of the sun. My contractor who installed the patio where the door leads out, informed me that you never paint over stucco and that this looked very bad. I informed that manager, Joe who refuses to compensate me properly for this problem. I was misled and now the stucco has to be fixed by my contractor. I was only offered $150 for this problem - the project was upward of $15,000. This is bad customer service. They were paid in full.

This guy is a joke. He completely overcharges, only works a few hours every day, leaves his…read moreequipment laying around your house even after he leaves for the day, our front door doesn't even line up to lock, and he is a horrible communicator. His finished work looks like an amateur. Don't waste your time or money. He was horribly difficult to deal with. I wished I would have found someone else. ​

This guy is a clown. You will be nickle and dimed for sub-par work…read more You would be better off going on YouTube to look for instructional videos or finding a random dude outside of Pete's place to fix your door or window.

I have mixed feelings about this company. I ordered Custom cabinets back in mid September and there…read morehas been Lack of clear communication regarding layout and design. Lack of follow for correction of a cabinet drawer that is not even or even secure to the main cabinets. The cabinets were not painted in certain areas properly. Hector did not show up on time to make a correction as promised, and then he called me while I was driving to work. I understand if you're going to be late so communication is key. I have taken videos and sent them to his manager Antonio and Hector with no response. Hector came once to make the paint adjustments and to realign the drawer. The paint was fine, however the adjustment of the drawer was subpar. Other than that cabinets are well-made and beautiful. I still want the drawer repaired because it is not mounted properly and uneven. My general contractor, who is doing other things to my bathroom, pointed these imperfections out to me. Please see videos and pictures. Again my intent is not to ruin someone's business, but there's a lack of communication lack of follow up and some areas of lack of quality. I also did not get a receipt for my final payment.

I'm renovating a home and gave them a picture of the doors I wanted made. They made them expertly,…read morewere timely and installed them perfectly. Very Pleased! Berkley

Window replacement. Measurement was correct, but the installers wrecked the metal surround getting…read morethe old window out. But that's not all. They did not seal the new installation, allowing water to enter the house. The pictures show JUST ONE SIDE of the window; the other sides are all just as bad. The metal surround was pristine prior to their incompetent work. The owner declined to take responsibility and said that it was wind damage! While we get strong winds here, this is east-facing. Further wind does not cause this kind of damage. Do not use these incompetent galoots.

Highly recommend! Bruno helped us out in a pinch around the holidays. He offered an innovative…read moresolution and went above and beyond and trustworthy, honest, ethical, kind- all the things we could wish for. He will always be our go to. Give him a call, you won't regret it!

My husband and I are warning others NOT TO USE Authentic Southwest Window and Doors! We have spent…read moreover 30K on doors, hardware, and trim since July 2023. We have 10K in doors, hardware and installation unaccounted for to this day. Tom Cohen, business owner, has shown us lack of respect, dishonesty -does not keep his word, gives too many excuses to count, and does not return phone calls. The quality of his work has been extremely shoddy and below standard, and most things have had to be redone by last minute hires. Doors and closets have had to be reordered multiple times to fix installation mistakes. We have yet to receive compensation for 3 doors and hardware as mentioned above. Our remodeling designer has worked tirelessly on our behalf with no result on Tom Cohen's end. We stress, DO NOT TRUST this man or this company with any business or personal transaction!

Authentic Southwest Windows and Doors took a substantial deposit from us, never delivered and only…read morereturned our deposit when threatened with a lawsuit. We were quoted for the supply and installation replacement front doors. We paid a significant deposit and were told to expect to wait about 8 weeks for the doors to be delivered, finished and prepared for installation. For many months Authentic Southwest blamed the door manufacturers for constant delays. When we ran out of patience and asked for our deposit to be returned, we were ignored. Our lawyers were also given the run around and we finally received payment when the lawyers started preparing a lawsuit. Some things we discovered along the way: 1. Our doors were never ordered with the manufacturer. The manufacturer haven't done business with Authentic Southwest for several years. 2. The business claims it is licensed for the work they carry out but NM CID has no record of a license and have an open request for investigation 3. The Authentic Southwest Windows and Doors web site claims they are: a) Better Business Bureau members. BBB says 'THIS BUSINESS IS NOT BBB ACCREDITED' b) Members of the National Home Builders Association, I can find no record of this association and no record of this business at NAHB c) Members of Santa Fe Area Home Builders Association. The association have confirmed that Authentic Southwest are not members Buyer Beware

The new windows work, but we have had issues with them. Service from them is difficult and Andersen…read morequality is questionable.

While we are not through the process of putting windows in we are so thankful for Ra helping us…read morewith suggestions that would keep the cost inline while maintaining style and quality. On top of that they are well versed in working with the historic department in the east side of town. Highly recommend!

Can't edit my previous review... this isn't our first rodeo. We've had chips repaired before. I'm…read morehappy that they stand behind the employees, that is refreshing. However, that doesn't mean the repair was done the best way. There's a leg of the crack spreading. I stand by my review, time will tell

These guys are amazing. They get the job done quickly and correctly, what else could you ask for?…read moreGrrat prices for what you need and what you want!