We recently had all new windows and doors installed by Pella. Kate was the sales rep that assisted…read moreus in the beginning. She is knowledgeable, had great suggestions and has a no nonsense, down to business way or doing things. Her expertise was much appreciated. Now for the installation... The entire crew was professional, and had an extensive understanding on the process. The workmanship is outstanding! (There was a bit of a mix up having to do with the interior color of stain, but this was due to the staining process done prior to delivery and it did NOT have anything to do with the installation crew.) Sean was onsite and oversaw the crew. His attention to detail was greatly appreciated. It was reassuring to have his skill and professional knowledge throughout the entire project. The rest of the crew, Ray, Jason, and Donald did a phenomenal job! Each and every one of them clearly take pride in what they do. They ensured each window and door was installed correctly and had a beautiful result! The excellent service didn't end when the project was over. And that's what sets the Pella Installation team apart from the rest. Sean has continued to be available and happy to answer questions that have come up. Ray came out recently to assist me with a question I had, and both Sean and Ray are still just as friendly and helpful as they were during the project. THAT is was sets them apart from the competition! I am VERY happy we chose Pella for this project!

I hired Pella to put in a large sliding glass door and a new window. The team did a very good job…read moreinstalling the door and window. The problem is that the stucco on the house needed to be repaired from the construction and they painted over the stucco. I am new to Santa Fe and I am unaware of how to repair stucco. The color did not match the house and I was told by the team leader that the color would blend in with the effects of the sun. My contractor who installed the patio where the door leads out, informed me that you never paint over stucco and that this looked very bad. I informed that manager, Joe who refuses to compensate me properly for this problem. I was misled and now the stucco has to be fixed by my contractor. I was only offered $150 for this problem - the project was upward of $15,000. This is bad customer service. They were paid in full.

Fortunately, or unfortunately, depending on how you look at it, our house has lots of mirrors and…read morelots of glass. fortunately, or unfortunately, depending on how you look at it, our house has lots of mirrors and lots of glass. Santa Fe glass and mirror has helped us with so many things. different company had replaced several very large windows that never looked quite right. Robert, from glass and mirror took one look at them and said well not thick enough and they're the wrong tint. The biggest problem we had, however, was in facing window that sits in an Adobe wall. We were having huge problems with the getting damp after a rain. We had the wall looked at and reinforced on the outside underneath. Robert took one look at it and said the in good except for seals worked on that window worked on other windows replaced some of the cranks and after I can't tell you how many years of issues in that room, everything there is now perfect. Thank you, Robert and

Breached seal on window replaced with non uv glass which was not the type of glass the window…read morecalled for. The center dividers were also not done. They trashed my window as well. I actually went out three times while they were doing the work to check on things as it didnt seel things were going well. Four razor blades left in my gravel driveway. Was supposed to get back to me with a remedy. NADA.

Edward and his crew are always reliable, professional and show-up when scheduled. They have…read morereplaced multiple screens for us over the years and recently installed a seamless glass shower in our master bedroom. The install process was efficient and the shower was spotless when they left. Highly recommend!

For a few years we felt a draft coming from our 2nd bathroom. Finally noticed the divider in the…read moremiddle of a double pane window sagging. Joe came out took measurements, and called with quote. When I gave the go ahead he came out and remeasured and ordered glass. 3 days later the window was installed. Draft repaired. Great work and communication. Kept all appointments except the on the days of our last snow storm. Which I glad they took personal safety over a $200 window. I would and will definitely recommend Capital City Glass.

Joseph is honest and his prices are great! He and his team did a great job of installing new…read moreAnderson windows in my home. He and his employees always show up on time and Joseph is great about answering calls and responding to texts promptly. I highly recommend the Glass Act for your new window needs.

Jospeh and his workers are the most ethical, honest and skilled people to work on your windows. I…read morethink you would be crazy not to use them!! They did a beautiful job on my windows! Joseph always returns calls and communicates perfectly!!

Astonishingly rude customer service. Mismeasured glass, horrible delays, and balking when I…read moresuggested a discount for the inconvenience.

Great Job on redesigning exterior glass door for installation of a doggy door I purchased. Amazing…read morecraftsmanship and excellent customer service from the team at the Glassman. I highly recommend!

I have mixed feelings about this company. I ordered Custom cabinets back in mid September and there…read morehas been Lack of clear communication regarding layout and design. Lack of follow for correction of a cabinet drawer that is not even or even secure to the main cabinets. The cabinets were not painted in certain areas properly. Hector did not show up on time to make a correction as promised, and then he called me while I was driving to work. I understand if you're going to be late so communication is key. I have taken videos and sent them to his manager Antonio and Hector with no response. Hector came once to make the paint adjustments and to realign the drawer. The paint was fine, however the adjustment of the drawer was subpar. Other than that cabinets are well-made and beautiful. I still want the drawer repaired because it is not mounted properly and uneven. My general contractor, who is doing other things to my bathroom, pointed these imperfections out to me. Please see videos and pictures. Again my intent is not to ruin someone's business, but there's a lack of communication lack of follow up and some areas of lack of quality. I also did not get a receipt for my final payment.

I'm renovating a home and gave them a picture of the doors I wanted made. They made them expertly,…read morewere timely and installed them perfectly. Very Pleased! Berkley

I am not one to review negatively but I would be remiss not to report this company and my disatrous…read moreexperience. I've built several homes in my life and never have I encountered a company who promised more and delivered less while misleading, lying and taking zero responsibility for their mistakes. May review is not just words. Please see actual images and La Puerta's written responses to my complaints at the bottom. I was initially delighted by the promise of reclaimed wooden doors, jambs, base and case. I was taken through the impressive showroom by owner Scott Coleman who sounded professional and knowledgable. When working together he is adamant that customers initial all approved drawings and samples which would insure we are on the same page and I would receive what I order and approve. None of this happened. Here are just a few of the several disappointments: ------------------------------------------------------------------------------------------- The interior doors were all APPROVED BY ME on several drawings. at 6'8". They all arrived short, at varying heights. Their response below is a blatant lie. "Complaint #3 - Interior Door Heights Design Drawings for SA12097 (Interior Doors) were signed by you on 12/19/24. All doors were manufactured to the approved measurements. Per La Puerta Originals Terms and Conditions: 3. The Customer is required to approve all final design drawings included within the contract prior to commitment to the production schedule. The Customer is responsible for verifying all final specifications, and for alerting LPO of all changed specifications that may alter a Product's fit or function.. Our position is that the measurements and size of doors was approved by you and/or contractor prior to manufacturing and were satisfactory for installation in your home. This matter is not our responsibility". ----------------------------------------------------------------------------------------- The lever was APPROVED was to be centered in the middle of the lock rail as is the industry standard. The lock rail manufactured is at 39". 3' , much higher than I approved. (pictured detail below) This was their response: "La Puerta Original's standard installation of hardware is 38 to 40 inches from the floor. Hardware drawn on all La Puerta design drawings do not represent exact placement. Hardware placement can be easily remedied by a qualified and competent contractor, however this is not our responsibility". Seriously? Hardware drawn on my approved sample DOES NOT represent actual placement?? Hardware placement CANNOT merely be easily remedied and how is this not their responsibility? -------------------------------------------------------------------------------------------- All of the wood arrived in a variety of shades, not close to the APPROVED SAMPLE. Please see pictures below. ----------------------------------------------------------------------------------------------- I spent many thousands of dollars and lost time on my job to correct their mistakes. They have refused responsibility on all fronts, insulting me and my Contactor, whose job is is NOT to correct their mistakes. When I asked again about color, to help make just some of it right, they refused. This was their response, having n nothing to do with color. " As I stated previously, a COMPETENT and knowledgeable contractor would be able to install the doors, and trim with no issues". I should have known to beware when they collected 100% of the fee up front. While in the midst of trying to match new material I purchased to create additional casing around their short doors I requested a can of their stain to try to match color, they charged me for it, plus shipping. NO GOOD WILL WHATSOEVER. I am a trusting person but not easily conned. La Puerto is very convincing but please, do not buy their snake oil. Run, don't walk away.

Absolutely a wonderful experience working with La Puerta Originals. The second time around was as…read moregreat as the first time. My doors and furniture are unique and complement my home perfectly. Unique, one of a kind and beautiful.... There will be a third time working with them!!!

Can't edit my previous review... this isn't our first rodeo. We've had chips repaired before. I'm…read morehappy that they stand behind the employees, that is refreshing. However, that doesn't mean the repair was done the best way. There's a leg of the crack spreading. I stand by my review, time will tell

These guys are amazing. They get the job done quickly and correctly, what else could you ask for?…read moreGrrat prices for what you need and what you want!