I booked same day appointment witj Holland at the Nashville branch. She was an amazing representative; knowledgeable and efficient. I highly recommend her. read more

I love The Good Feet Store! They will set you right. Shawn is wonderful! I feel like I'm walking on air!

Had the best experience and was able to understand everything. Loved Shawn, he was so helpful and could t be happier getting new inserts and so happy that I visited to get help. read more

The gentlemen gave great guidance. explained why I need the supports very well. great atmosphere when you walk in as well

Update: Sandra K. made it right. I received my new inserts for 25.00 as promised by the Good Feet Store originally. I can already tell a difference. read more

So I found very little information online about what they actual do to help. The salesperson was no help also. I explained my situation of heel pain after standing on concrete for more than 4 hours (similar to commercial which is why I came in) and got the price and they are an arch support. You advertise as you help people but all I got was a response of the price and they are an arch support and nothing else. I politely said thanks and kept it moving. Customer service people if you want to move your product. read more

We purchased these arch supports back in 2003 for my husband. He has loved them and cannot walk without them. Lately I have noticed that his shoes were wearing unevenly and his legs/ankles were not in line like they used to be. He had not been complaining about pain though. I suggested we go back to the store and see what they would do since they came with a lifetime guarantee. So yesterday we finally got a chance to go and as soon as the sales representative saw his arch supports, she said 'Let me get you a new pair, theses have broken.' No hassle no argument... just plain good service! Now, I will say... I had my original sales receipt and warranty card (which the sales team found very interesting) but they didn't ask for them before she commented on getting him a new set of supports. Are these arch supports expensive YES! But they work! And the company stands behind their product! My husband has been wearing his EVERYDAY for 15 YEARS! read more

Stopped in to the Good Feet Store with my mother today. She has very hard to fit feet as well as other foot issues. Sarah waited on us and did a superb job. Sarah listened to my mother intently and then made a few suggestions as to which shoes she felt might help the most. Sarah also explained that they are not a shoe store, but are an arch support store. Sarah actually recommended Jensen's, if we needed a larger shoe selection than their store could provide. My mother tried on two different styles and found that the athletic shoes that Sarar recommended were very comfortable. Her orthotics fit in them perfectly and she was thrilled with the fit. Sarah also recommended some cool elastic laces that would make it easier to get the shoes on and off. An altogether wonderful experience. Very knowledgeable and helpful staff! read more

This place is a joke! Except it's a bad joke and it ends up costing you a lot of money and your feet and back are not helped! They tried to get me to plop down $500 for their big time insoles but thank God I didn't fall for that. I'm sorry to say they did talk me into the $150 ones. Tried them for several weeks and my feet and back are no better. Now I'm thinking the guy on their TV commercial is about to cry from pain and not joy over his feet cause of the money he has lost (like me) and the feet and back pain are still there! read more

What a scam! You buy a WAY overpriced insole off the shelf. Costs more than a custom made one would. They not only don't work, but they won't let you return them! Not sure how they are still in business. Oh wait, yes I do. Their customers are desperate like me who have not had any luck with a diagnosis and am willing to try anything. Save yourself a lot of money and stay away! read more

Buyer Beware. See your Podiatrist first before spending a lot of money for over the counter type arch support inserts. I paid 400 per pair at Good Feet that I could have bought on line for between 25 and 75. These inserts are NOT custom made (molded to just fit your feet). Once you buy them they will not give your money back, they will however give you a "different" pair to try, which I did and am not totally satisfied with them because the reason I bought them in the first place was to wear with sandals. (there are different colored soles you can see with sandals, so different colored inserts are necessary, so their inserts were obvious if not the correct color) They gave me little velcro dots to attach my inserts to my sandals on the heal after I complained that they didn't stay in place. Then the front also slipped. The inserts are not covered on top so that your feet sweat and sometimes it squeaks when you walk. I am wearing them only in my tennis shoes with the cushion they sold me for 25 that fits on top of the insert. For this amount of money You should get a lot more. Only good thing is because of the arch support in my shoes, the planter fasciitis is getting better. I'm also buying arch supports on line that have a covered top so I can wear with my sandals. Between 25 and 75 per pair. read more

My plantar fasciitis responded to stretching exercises for a couple of years. Lately I have not done them faithfully, so when my heel began to hurt I stepped up the exercises. After three weeks and no change, I had an xray and found I have two heel spurs. At the Good Feet store I was fitted with a couple of trial arch supports and walked on them for several minutes. Because of the unrelenting pain, it was difficult to tell if the system would work. When I learned the price of $1200, with no refunds, I decided to try the six-month system at home before committing to the lifetime set. The price of $200 with unlimited adjustments during the six months seemed reasonable. I had to hurry to my next appointment, then home. On examining my receipt, I found that the "all-inclusive" price of $200 actually was $150 for the arch supports, plus $25 for 8 velcro dots and $25 for a pair of flimsy rubber insoles with plastic tabs glued on. What a rip-off!! The velcro dots and insoles combined should not cost over $4, and actually should be included at no charge. Some folks don't understand the concept of customer service and good will. Even if these non-returnable arch supports work to retrain my feet, I cannot recommen this company. read more

Terrible scam. Way over priced. Go to Amazon and check out a product called Travel Feet. They are the same exact product this place sells and are made by the same company. I got two pairs for $40. read more

I'm making this review lengthy and detailed because when I was thinking about trying their system, I could find very little info without actually going to the store, and I hope this will be helpful to someone else. The short version is that the system is pricey but worth it if you have some specific foot and leg problems, and--most importantly--if you understand it can be a process that requires serious investment and return visits to the store to reap the full benefits. The full system is three different shoe inserts. They have different purposes and stiffnesses and are intended to realign your feet into correct position. All of them are somewhat customized to your foot needs. They don't create the inserts based on a scan of your foot or anything that individualized, but they have many options for fitting to the size and shape of your feet and arches. You can buy one, two, or all three of the inserts. At my time of purchase, insert are about $450 per set, but if you buy two or three of them, you get a cost/per discount. For two, the total price is $760, and if you buy all three, the total price is $910. No matter what you purchase, the inserts are warrantied and will be replaced for free if they break or warp. The also give you soft covers to go over the inserts (one for each pair of inserts you buy). Now here's the kicker. They also sell maintenance plans: $100 for a 3 year plan, $300 for a lifetime plan. Up to 3 people can be covered on the maintenace plan for no extra fee. The plans allow you to swap out the inserts for different sizes (based on that arch length/shape) whenever you want. This is important because everyone's feet change with age, weight, etc, so the inserts that work perfectly for you today may not be close to the right fit in a year. If you are trying to correct an injury and the inserts are successful with that, you may need to swap them much more regularly. They will swap them out for free in the first 30 days even if you don't buy one of the plans. I injured my foot 3 years ago, and exacerbated by naturally low arches, I ended up with chronic tarsal tunnel syndrome. I saw a highly respected Vandy podiatrist, had various treatments including a pair of supposedly high quality inserts that workers' comp purchased based on his prescription. I got to the point where it was mostly a non issue, but then I was pregnant last year, and the pain and other problems came back worse than before, even months after losing all my pregnancy weight. So, I decided to try this system. My feet and legs started immediately feeling better when I tried the system in the store. No joke. It was instantaneous relief. My feet did get a little tired at the end of the wearing-in period each day until that process was over (just like had happened with the prescription inserts), but everything felt amazing for the first 2 weeks. Then, I started feeling like I was getting less benefit from them. I waited another week because of my schedule, went in, had my feet reassessed, and swapped out my inserts for a different size based on how my arches had already positively changed during that time. Then things felt great again. Now, three weeks after that, I think it's time for me to go in for another reassessment. In my opinion, this place should not be your first stop for foot and leg problems, and if you have a minor or temporary issue, this is probably not for you. But, if you've had other treatments and generally know what to expect with shoe inserts and adjusting to them, and if you have some major injury and know that you have a problem with your arches, or with your foot/tendon/nerve alignment this might just be exactly what you need. Because of the high cost, I personally do not think the system is worth purchasing unless you treat it as a system, meaning you buy into at least two of the inserts AND the lifetime plan. This makes the high cost make sense as it is something you can continue to take advantage of or as long as you need it. And presumably if you have a serious foot injury or problem, that is likely to be a long-term and possibly life-long issue that must be managed as you age, gain or lose weight, etc. Unless you have unlimited resources, it's probably better to try other cheaper things first to get to know your feet and your problem (and preferably while consulting a podiatrist or other professional). I don't want to sound too negative because, given my issues, this system has been a great fit for me. I can comfortably be on my feet again all day with no pain and very little fatigue. It's definitely been worth it for me. I do think I could have gotten away with purchasing two of the inserts rather than all three, but having all three does give the most flexibility. read more