My husband and i both had foot problems for about a year, to the point we could barely walk after the day was done. My husband is a career firefighter so he is on his feet a lot walking on concrete and such. His heel pain was so severe that he didn't even want to go outside and play football with our son anymore! I was diagnosed with perinatal tendinitis because of walking on the outside of my foot so much! I was in extreme nerve pain all the time! A friend from Church told us about the Good Feet store and how much it had helped him and his wife with their feet and back problems! My husband and I made an appointment at the short pump Good Feet store with Tamara. From the first moment we walked in Tamara was incredibly helpful. She is very knowledgeable and walked us through the product, taking imprint of our feet and also showing us the inserts. We both ended up walking out with the system they offer. My husband instantly felt relief from his heel pain and after about 1.5 months of using the inserts, my Tendinitis/nerve pain has 100% gone away. I also do not have lower back issues like i used to! I had been visiting a chiropractor at at least twice a month! I never understood how our feet and the way we walk affects so much of our body and can cause back and knee issues!. You can buy "Good shoes, "but they are only a Band-Aid and don't fix the actual issue! We cannot recommend the Good Feet store enough and how it has changed our lives! Take the time to make an appointment at the short pump location with Tamara! You won't regret it! Yes, a system is $1500, which felt huge in the moment, but it is an investment in your future. We both got our lives back and we couldn't be more grateful! read more

Came in hoobbling like an old looking for help with knee and back pain. I was met at the by Anita. She explained things and literally walked me through the exam procecc. She was awesome treated me like family, Hopefully everything will feel even better in the weeks to come. read more

We wanted to just buy a simple pair of men's shoes. Someone came right over to help. Immediately started with placing my husband's feet on a massage foot pad. Then after a minute started measuring his feet. Found a pair of shores that may fit. But before having him try them on showed several shoe inserts. Explained the 1st was for at work. 2nd for later and A third for relaxing at home. We explained we really just want a simple shoe without all this extra stuff. Salesman said we were wasting his time and walked off. Another sales woman said she would help us find a simple pair of shoes. But we elected to find another store. read more

I was very pleased with the professionalism and care that Christian and Eugene gave me today as a return customer. They were both very knowledgeable and helpful walking me through my replacement inserts. Their quality of service was beyond amazing. I definitely recommend the Short Pump store. read more

Everyone takes great care of you. This was life changing. Highly recommend!!! I tell everyone to come. I worked up to 16 hours a day and would come home no pain read more

Pro is my feet feels better. The insoles works. Cons One of my sister dog chew on one of my insoles. Sadly I called up to the good feet store. It cost 475 plus tax to replace one pair. They wanted me to re apply for care credit. I told them no . read more

I must say the Good Feet Store on Broad Street in Richmond Va is exceptionally considerate of their clientele. Gary took the time to introduce me to my inserts after an extensive review of my walking and feet diagnosis. But the best part was that after a few weeks the inserts didn't feel right and I called them to explain and Gary realized what the difficulty was and corrected it for me by giving me new inserts. And, no charge for the exchange. I would recommend this store. read more

I bought these and and decided they cost way to much so when the sote opened the next morning I took them back and was told no refund ,was never told when purchasing these that there was no refund so i had to eat that $3000 . worn them faithfully and its been almost a year and still no relief, so you tell me how good they are supposed to be. it's all a lie and just a money making machine or they would give you a refund if you changed your mind, especially when you tried to re them the very next day, read more

Gary treated me very well. He explained the arch support system. I have been unable to return because of car trouble but hope to return soon. read more

Paid over $1000 dollars for a 3-piece set of supports/inserts. You alternate the different size supports to maintain foot for relief. They help, but are nothing extraordinary like they advertised. In the plan I paid for, you can get replacement inserts for around $7.50/pair. Recently my dog got ahold of my shoes and destroyed one pair of the set. I went there to buy a set of replacements and was charged another $500 for just 1 set of inserts. They wouldn't honor the replacement cost of $7.50 like I was initially told, because it was not cracking/tearing/breaking from wear/workmanship. These MF'ers done lost their mind if they think these flimsy inserts are worth $500!! They sure weren't worth over $1000 I paid to begin with. Don't waste your time dealing with these RIP-OFF ARTISTS!!!! Gonna spend that $500 on more shoes and say "never again," the good feet store, never again!!! read more

Niah Davis helped me. Niah is personable, attentive, serving with sincerity. Niah didn't try to sell me anything, she provided solutions. Several of Niah's coworkers also provided assistance. When i limped into the store today I was in pain and walking was uncomfortable. I left virtually pain free. Thank you Niah and The Good Feet Store. You exceeded all my expectations!! read more

Wonderful Care! They had everything we needed. The Representative was very knowledgeable and the whole staff was very helpful.

Stay away from this store. Not only did they put through a lot of drama with credit approval, but the price of the loan was also $4000! Plus, you don't even choose your own shoes? Bad place, its a scam! read more

Before you step in this store, know that the cheapest option they have for their "system" is $1500. Salesperson was akin to a timeshare guy. Would give it a -1 if possible. read more

I want to thank Gary in the Richmond, Va store of his wonderful customer service and for his professional work. I am glad I went to the Good Feet Store! I hope this helps me. So far, it has. Thanks Gary! read more

Stopped in the store to seek an appropriate insert for my running shoes. The young, disinterested representative launched into a poorly-rehearsed spiel about their "three-section" approach, yada... yada. She paid little or no attention to my comments and rushed to emphasize that I could walk out in a few minutes with my new, custom-made inserts... for just $400! (Based on other commenters, that may have been just the beginning of the expenses.) If she were a medical professional I have may reacted differently. But that was clearly not the case. She was simply trained to given a convincing sales pitch. Reminded me of a door-to-door Kirby vacuum cleaner salesperson. Thanks, but no thanks. read more

Excellent service I appreciate everyone thanks great customer service thanks awesome service

I went here a few years ago to get help finding shoes that wouldn't make my feet hurt within a week. I was convinced by my saleswoman on a pair of shoes with a "rocker" bottom. I don't even remember the brand but they were EXPENSIVE! I knew how a walked and where my shoes wear at. I have supination. She said it wasn't as bad as my pronation and these shoes would "fix" both. All they did was cause me to be VERY unstable on any surface that wasn't very hard and like all the other shoes I had tried then my feet were hurting within a week. I have since found shoes and inserts that help me to wear my shoes until they look like they've been worn. Never, NEVER trust the people that tell you something when they're trying to sell you something. Do your own research and then go shopping. read more

GoodFeet store did a great job of identifying the problem, and suggesting accurate arch support. I'm impressed that they have different solutions for indoors and outdoors. I'm positive that their product will resolve foot and back issues! read more

@ Good Feet Store to return insoles...said 20 minute wait. Amazing that they helped me right away when I was buying, now have to wait to return. My guess? Wanting me to up & leave: nope! my next appointment is at 2pm ... got time to wait. read more

These insoles are very expensive. I bought the entire system and realized that I would like a second pair of the maintainers (middle level) and would like to return the relaxers (low level) I do not use and they would not allow this, even if I paid the exchange charge. If you purchase these insoles, be sure you get what you want when you walk out of the door the first time. read more

The store in Glen Allen near Short Pump is awesome. The products have made an enormous difference in my ability to walk.

My boyfriend has been looking for a good walking shoe forever. We finally made the trek across town to get a good assessment of his problem feet. The young lady who is helping him is extremely knowledgeable, thorough, and friendly. Not sure if boyfriend will open his wallet wide enough for a good fitting shoe ($149) or insert, but he is getting an education. I am impressed. read more

The Good Feet Store is the most customer oriented establishment I've frequented in many years! From the owner to the technicians, all are pleasant and seem convinced they're helping their customers with the finest service possible! Disclaimer: I've known the owner for several and I admire him greatly... Paul Galanti read more

Faith V. I just had my first child and after 4 months as a new mother I was set up with an arch support system. I can tell you that my body went through drastic changes including swelling, gaining 60 lbs. of baby weight, no abdominal support, the list can go on. I am 2 weeks into my supports and I am already receiving hip and back pain relief. I have a very high arch and I feel for the first time that I have the support my body needs, not just my feet. I sleep better, I feel better and Good Feet has made ALL the difference! I would recommend this system to anyone but especially anyone that has had children or is looking to have them. read more

For many years my left foot specifically had been giving me a lot of pain. I have been to specialists and had ordered Dr. recommended inserts. No good. So, over the holidays I decided to give the The Good Feet at Short Pump a try. As a wine consultant for a local winery I am on my feet 8 hrs when I am there. I would leave work limping....Not anymore. The Good Feet inserts while initially I was in discomfort have been a Godsend for my feet. I highly recommend them and when you do get the inserts, follow the plan, trust me, that will alleviate some of the discomfort :) Jackie and all of the staff were amazing! Thank you all! read more

I'm upgrading our experience with the products sold at Good Feet. My husband has indicated the products have been successful in helping his plantar fasciitis pain. The sales staff is very dedicated to the product and sometimes that comes off as a hard-sell. This product line is expensive, but if it helps to deal with foot pain, it's money well spent. read more

I cannot believe how good the Good Feet arch supports are. I walked into the store for the first time four days ago. I had to talk myelf into my first trip to the store, as I really did not believe my visit would help me in any way. WOW was I wrong. I was limping from awful hip and leg pain as I entered the store. When I left the store with the Good Feet arch supports in the shoes that I purchased from the store, I was not limping. I could not believe it, but it happened. Ever since I purchased the arch supports I have had no hip or leg pain. I highly reccomend that anyone with hip, leg or back pain visit the store. I am convinced you will be happy you did, just as I am. read more

Was curious about an insert for a new pair of tennis shoes and was met by a nice lady who gave me the breakdown of their program. So, thinking I was going to spend less than $100, I was shocked when she told me it would be approx. $300 for just one of the three inserts they sell. I couldn't get out the door without spending at least $1,000 for the full program of inserts. I was astonished and went out the door without looking back. read more

I have been a customer of this store for several years and I can say with certainty that their products and service are the reason I am still able to keep my active lifestyle. I went to them with sore arches and heels. After their assessment I was fitted with their 3-insert system. Within a couple of weeks my pain had diminished substantially, and within a month I was walking pain free. Several years later I continue to be able to walk all day while traveling or working in the yard. The staff at the Short Pump store is professional and friendly, and there is no "hard pressure" up-sells. I've purchased inserts, shoes, sandals and socks from the store and have been impressed with the quality and durability of their products. I make return visits at least once a year to have the serviceability and fit of my inserts checked. If your feet hurt, this is the FIRST place you should go to find relief. read more

I have been using my GOOD FEET orthotics for years and they have been absolutely the best. Better than the custom made orthotics prescribed by my doctor. One pair of custom made orthotics never worked - Hundreds of dollars down the drain. The people at the Good Feet Store worked with me to get the best fitting orthotic I have ever had. They have done wonders to relieve my foot and ankle pain. Thank you Jonathan and your team!!! read more

I spend 8 to 16 hrs a day in a factory on concrete and I will say my insoles help but not a $1000 dollars different. I could understand $200 but I think I got taken for a $1000. I should of known when they weren't proud enough of their product to put a money back guarantee on them and just a store credit. That's a lot of over priced socks that aren't that great either. Think twice before you spend your hard earned money. read more

I visited good weeks a little over a week ago because I was having pain in my legs and backaches. I stand at work all day and it was really getting to me. I decided to give good feet a try because I did not know if I could keep working at my current job because of the pain. After meeting Jackie and being explained about the three step process that I had to follow, it was great. Right away I felt relief and I could not believe it was that simple. I was about to look into getting cortisone shots like other people I know but I was too afraid, and did not want to take that drastic measure. I am so glad that I tried Good Feet first. Following the instructions as Jackie told me I feel like my old self, it is nothing like relief from something that has pained you for so long. Thank you Jackie Beasley and the Good Feet Store for showing me there are others ways beside running to the doctors office to get a painful shot. read more

Buyer beware. Went to buy walking shoes. Was sold $800 For three pairs of orthotic inserts plus two pr of foam cushions to cover the inserts by the franchise owner. Upon arrival home, every single item in my bag was a used, dirty, scuffed insert or foam cover. There was residue from a velcro sticker visible on the orthotics, clearly returned, used items. The owner sent a letter saying this would not happen again, tried to state these were samples that got mixed up somehow. A google search indicates that this is not an isolated issue with this multi state business. read more