I absolutely LOVE this store! The staff took the time to give a consultation for the perfect fit…read morefor my friend with extra wide feet! He was super professional, kind and courteous. It can be tough to shop with a senior with sore feet as everyone is in a hurry these days. Montagna's let us go at our own pace and we left with the perfect shoe. There was a nice selection of running shoes too. Give them a call.

Old fashioned real customer service. Sit, be fitted, describe what you want/need, and choose from…read moregreat brands, like SAS, Berkenstock, Brooks Running and more. Your new shoes will fit right, and even if they don't have the right size in the ones you want, they'll get them for you. Any problems after you leave are also handled fairly and courteously. Really, it's the kind of shoe store you come to love~a rare find, as they say. PS: if the shoe you want is on sale and they don't have it in your size, they'll order it for you and you will still get the sale price! Quality shoes do cost more, but their prices are fair!

First rate facility and awesome customer service …read more Been a customer for over 10 years- always happy with their service.

Great place for getting my insoles installed in my shoes!…read moreStaff was friendly and supportive.

Formerly my go-to Norfolk treasure trove of family shoes now an afterthought due to inconsistent…read moreselection. Store is just off of the interstate, tucked into a visibly obstructed corner with plenty of shared Southern Shopping Center parking. Employees are friendly and willing to help; one even allowed me to use their non-public restroom. It was a #1 emergency! Store is clean and well lit with an average amount of space to browse. Nike, Adidas, Vans, and New Balance were once reliably stocked in sizes needed by our entire family. Now, I've noticed stock has dwindled, not to mention replaced by "other" brands like Reebok, Fila, and K Swiss. This approach is further complicated their pricing strategy. Inflation aside, we used to score those popular brands for ~$20. Now, there's less of them with nothing under $40 WITH SALES! I understand the desire to introduce more variety; however, I'd selfishly suggest NOT sacrificing the availability of more relevant/popular brands.

I had a great experience getting some work steel toed boots here!…read more The staff was helpful without being intrusive. The great service pays for any patronage.

I found the shoes for me in less than 10 minutes with the help of Diana ! Very nice and helpful…read morewoman. Diana went the extra step and asked if I needed help. She then went in the back and found my preferred sized shoe very fast and efficiently. The whole staff was very kind and helped me find my work place discount code. She then proceeded to inform me about a QR code at the bottom of my receipt for future savings! Shoutout to Diana for making this a great shoe shopping experience.

I have been here a hand full of times. Each time they have great deals and promos going on. The…read morestaff is attentive and friendly. The promo going on on our most recent visit was buy one get one half off even on clearance and some sale items. We purchased 6 pairs of kid shoes for a total of under $120. Store is organized and in order. Each section is neat even the clearance area. Located across from the Walmart near Lynnhaven mall.

Service! The service and attention you receive here is top notch. I am on the hunt for my first…read morepair of "real" cowboy boots. I have a few pair of kick around pair that I got online, but I wanted to be fitted for a quality pair. My sales reps (yes, plural, two women helped me) were knowledgeable, they helped me understand the difference between the proper snug fit and just plain too tight. Did you know a good fit boot should "flip flop" on the heel a bit? Did you know that snug fit on the top of your foot is expected because a well made boot will stretch? Me either! I went through a process to find what I liked. I tried high end boots and even a few on sale. I landed on an Arait and she felt so good on my foot. I didn't purchase that day because I wanted to try all my options. I made the mistake of going to another boot store on Lynnhaven Parkway--I won't say their name here. The service was like leaving Gucci and going to Walmart! I got a "Let me know if you need some help" yell from the front of the store". No one insisted on taking my boots off--like they did at Acredale: no one explained the leather construction and enforced stitching on the boots; no one explained how to wiggle my toes to squeeze into the boot--in fact, all I got from the employee was how she liked square toed boots and not the snip toes I was considering, and how every boot I looked at she already bought that boot. I left quickly and I already know I am gong to return to Acredale! In a day and time that customer service has gone to the way side, the customer service you receive here is nothing short of amazing. You need not worry, I will be back.

I had the best experience buying boots today. I wish I had gotten the names of the ladies who…read morehelped me because they were so good! I walked in and had in mind a specific boot, a Ariat boot and I only knew that the color was whiskey barrel. Immediately one of the ladies knew it was model Hazen just from the color... I did not expect them to have this boot in stock but they did. I had 3 employees help me, find the boot, the correct size and showed me how to take the boots on and off... So awesome. Even stretched the calf a bit so it would fit perfect and they do!! Such a great experience and i'm so happy with my new boots!

A 5 star visit. It's been a long time and glad they are still a wonderful small shoe store. My…read morevisit was just after Christmas. I tried on a pair that I liked from Amberjack, but ultimately did not feel comfortable. The shoes I liked did not have my size. Clean operation with helpful staff,

This store is much more than I thought from just walking by…read more They have nice ladies shoes of all kinds with dressy leather sandals and leather boots as well as running shoes and city sneakers. Lots of recognizable brands. Friendly staff and a large and spacious area to sit and try on items. I saw several styles I liked and was greeted and offered assistance immediately.

This location is currently limiting two customers at a time. It is a small store front so I…read moreunderstand the capacity. It's getting colder, so I would take this into consideration. We went in looking for a specific style of work boot. On their website, you are not able to order anything - you will be directed to buy in-store. I am thinking that this has to do with commission and to ensure customers get the proper fit. My bf got his feet measured by a little pad on the floor that uses thermal (and pressure?) points to check your foot side and arches (or lack there of). It was pretty cool to see exactly how his feet looked on the screen! We ended up purchasing a brown he didn't exactly want, because their system has been down for 5 weeks according to the store associate. They aren't sure when orders are coming in or when they will be fulfilled. He actually had to run my card through a phone number and wrote us a paper receipt. Overall, I think that with Red Wing, you are paying for quality and the fact that they have good warranties on their boots (especially for the working man!) but their services right now are limited due to COVID-19.

Today I stopped in because I was in a desperate situation and needed boots for a travel trip…read moretomorrow. I have never received such incredible customer service as I did today from JJ. He truly exemplifies a consummate professional who went above and beyond to ensure that I had the best fitting experience ever. Between the boots issued to us in the Marines years ago, I needed a pair that would alleviate pressure on my spine and back. Due to the extensive trips, it is essential to have a pair of boots that cradle my feet. JJ laser measured my feet and took a stride test. I have incredible insoles now that truly eliminate pain when I walk. I will be a loyal customer to this specific Red Wings to see JJ. Thanks!!! GG Murphy

Walk or run....however you do it, get yourself to Running Etc for your next pair of shoes…read more I desperately needed a new pair of walking shoes. My feet were aching and I wanted some help. The employees at Running Etc will first watch you walk and then pull out of few show selections that they recommend for you. My choices to try on were a pair of Brooks, the Hoka Bondi, and the Hoka Clifton. They were all comfortable but I ultimately chose the Clifton and wow, they feel so good. My arches feel supported and my heels feel like they are nuzzled in on cuddly pillows. They feel so amazing that I want to wear them ALL THE TIME. My husband was also In recently to get fitted and he chose the Hoka Bondi. They also carry great sunglasses at reasonable prices that are perfect for runners. My son needed a pair so I sent him in for those. You can't ask for better customer service and great selection.

I did not had a good customer service coming here. I wanted a professional advice on the type of…read moreshoes I needed but the salesperson was not helpful. I visited another location and got all the help I needed.