Chris is a great genuine person. He and his team install Made in USA well products. The Made in USA…read moreand 5 year well tank warranty is great. I called in the late afternoon and he was there in the morning with three guys. Removed a tight fitting antique well tank.

On Jan 22 2026 My well pump failed likely because it was 30 years old I called Tactical Well Pumm…read moreServices and talked to Chris I explained my problem and this was at 6 pm his response was we will be there by 7:30 pm Chris, Steve and Luke showed up with all the necessary parts and equipment and got right to work. They didn't complain and it was dark and cold, but they removed to old non-working pump and replaced it with a new on and tested everything before leaving, And when it was time to pay the bill they didn't take advantage of me, the price was fair and work was done the right way. If you ever have a problem, call these guys to do what they say and all were professional I almost neve write a review simply because most don't deserve it but with this company I felt compelled to write a great review I only wish I could give them 100 stars. Thanks again Cris, Steve and Luke. Redge

These guys always do a great job…read more They even give me preventative tips. Lat time they warned me about a part. I didn't want to spend the $. A few months later it broke. So they know what they are talking about! DO WHAT THEY SUGGEST

FINAL RECOMMENDATION: Not recommended for plumbing needs. Poor accountability post job…read more Stand behind your workmanship when a customer reports a concern at the time of installation instead of relying solely on an expired labor warranty years later. If a newly installed fixture does not function correctly before the technician leaves, ensure the issue is fully resolved rather than assuring the customer it will "adjust" over time. Clearly explain and document parts and labor warranty terms in writing before the work begins. Finally, recommend only the repairs that are necessary. In my case, the original faucet had functioned properly for nearly 27 years, yet the entire hose bib assembly was replaced to address a cracked copper pipe. I relied on that professional recommendation, but the replacement faucet never shut off properly from the day it was installed. Greater accountability, better quality control, and stronger post-installation support would have prevented this experience. TechnicIan: Mikel Pjetrushi ( left the company) Owner: Lou ( would stick to one year labour warranty ) despite informing the technician it not currently installed.

The young installers (Ethan and Nick) were very courteous and professional. They removed an old…read morepiece of plastic piping that the previous installer left in to save him some time and replaced it with new copper piping. They did a nice, neat and clean job. See photo In addition, the Manager, Kevin is quick to answer any questions you may have and strives to make sure the customer is happy and satisfied.

These guys quoted me a price higher than their original estimate which I had agreed to. They…read morequoted me $2800-3200 with it ending up over $3900. I hjad 2 other bids under $3,000 but they are really good salespeople telling them the Platinum PLumbing name was behind me and they do a great job??? Then after starting the job they told me the job was more work than they thought and have been holding me hostage by not finishing my job until I pay even more. They were there twice to look at my job to give me an estimate!! They left me with leaking and non working radiators and won't finish it, threatening to take me to court with the amount they now want to be even more, even though they still have not finished the work. Told me they didn't see the other cuts next to the very visible valves so they have to charge almost $2,000 more. If I don't pay they are suing me. I have pictures of them. My husband is an 83 year old Veteran who is ill and I am his soul caretaker so couldn't get over there for several days to check on them. I walked in to leaking and non working radiators with steam coming out. My floors are ruined under some of them and I have a hogh gas bill because steam had been coming out of them. They also did not get the required permit from the local borough to install a new hot water heater even though I brought it to their attention. the township inspector had to call them to make them get one. The hot water heater is working fine. I have written documentation on everything. I had sent them 2 emails about the situation months ago and never heard back until recently with the manger only wanting to talk to me on the phone?? They are rude and condescending, even in writing!! This has caused us so much stress! I so wished I would have used someone else.

Great help, very professional, Tim did fantastic job. They showed up on time, clean after done all…read morethe job. Thank you Tim.

the technician's job per se was good and professional, but I was very uncomfortable with the…read morepricing. I was initially quoted close to $500 just to reset a toilet. After some back-and-forth, the price came down to $350. I was in a hurry that day and had other errands to take care of, so I agreed to the $350. However, I still feel the price was excessive for the work involved. If I had more time, I would have gotten quotes from other plumbers or simply handled the toilet reset myself.

Peter is so kind, very happy to have such a reliable guy here in Phoenixville and will be sharing…read morehis information with the neighborhood.

The customer service was incredible, and they are very professional and thorough with their work…read more It is a great value for easy fixes, and I highly recommend it!

Excellent Service! We knew our furnace and AC were on their last legs, so obtained quotes from…read morethree local companies to replace them. The quotes were several thousand dollars apart. IT Landes were not only the cheapest, but we also felt the most comfortable with their sales person ("project estimator"), Frank. He was not at all pushy, the pricing was straightforward and well explained. Fast forward 1.5 years, one AC repair and the furnace suddenly died in the middle of winter. Frank was back out the day we called. No surcharge for emergency service, no deposit required, and the new quote was actually a few bucks less than previously. Installation was scheduled for 2 days time, so Frank brought us two portable space heaters to keep us warm in the meantime! The installation team did a great job, (mostly) kept the rest of the house clean, and the finished job looks very tidy and professional. Best of all the new HVAC is quiet, efficient and the house is very comfortable. One note: I wouldn't recommend going with the Carrier-branded thermostat that Landes recommended. It doesn't get good reviews online and there are plenty of other better ones out there. We chose the Ecobee 3, but there is also the Nest and others from Honeywell.

TWO WORDS: STAY AWAY…read more I contacted IT Landis for service on our 20-month-old Lennox heat pump with an auxiliary propane furnace because they advertise themselves as a Premier Lennox Dealer. The system would not reach the thermostat setting of 69°F and was running 24/7 without heating the home. Visit #1: The technician suggested we run our ceiling fans in winter mode and that the outside temperature was very cold (NO FOOLING THAT'S ITS COLD OUT-IT'S CALLED WINTER). No diagnostics or meaningful troubleshooting were performed, and the problem was not resolved. Visit #2: Two days later the same technician returned. At 11:00 AM the thermostat was reading only 64°F despite being set to 69°F, yet he again stated there was nothing wrong with the system. We then contacted the service manager, Dominic. Unfortunately, the conversation was extremely unpleasant. He was dismissive, rude, arrogant and said he would "do us a favor" by sending another technician, even though these were paid service calls. Visit #3: I mentioned to the Tech that we could smell propane in the attic where the furnace is located. The technician responded that he works with gas and oil so often that he has "no sense of smell," and again concluded there was no issue. The following day our propane supplier delivered fuel and immediately identified a gas leak in the furnace gas line--in the same area the technician had reportedly checked. We had to hire a plumber to repair the leak at a cost of $475, which should never have occurred. Visit #4 I called IT Landis after the gas line repair that was caused by the first tech and this tech again stated that the house was warm. I attempted to explain that the outside temperature happened to be 68 degrees that day so the inside temp was reading 68 but the system still did not heat to the 69 degree set point on the thermostat Visit #5 and Resolution: After four visits from IT Landis with no solution, we contacted another HVAC company. Within 15 minutes, they identified the real issue: the trunk line supplying heat to the first floor had become disconnected/loose, meaning the system was heating the attic instead of the living space so the thermostat would never reach the 69 degree setpoint. The repair cost $520. In total, FOUR IT Landis "technicians" failed to diagnose OBVIOUS ISSUES, including a gas leak that was caused by them and a disconnected/loose trunk line. Between the poor diagnostics and extremely unprofessional customer service from management, this was the worst service experiences I have ever had. BTW, the arrogant service manager had the audacity to mail us an $800 bill...GOOD LUCK ATTEMPTING TO COLLECT ON THAT. We spoke to an attorney and was advised that we should file a lawsuit against IT Landis for creating a potential fire/explosion/carbon monoxide hazard that they caused with the leaking gas line, excessive propane usage due to the gas leak, and their inability to repair the trunk line issue thus causing the furnace to run 24/7 for over two weeks causing us to incur over $2100 in unnecessary propane bills. Based on our experience, I would strongly recommend looking elsewhere for HVAC service. DO NOT USE IT Landis

I had a new build and Ray and his crew came out to do all the plumbing from start to finish and did…read morean amazing job! Always discussed options, never felt like they were trying upsell and in fact thought they were trying to save me money when possible. Crew was friendly and communicative. Annamaria who scheduled everything was always pleasant and professional. Highly recommend!!!!

I hired Ray Ross Plumbing to replace a simple tub/shower valve and spout, and they turned a working…read morebathroom into a nonstop headache. Initially I needed to fix a very stiff bathtub handle. There was no leak at all before their work. Immediately afterward, the new spout started dripping every 3 minutes, and the hot and cold handles stopped working independently--turning the hot off would also kill the cold, which is completely wrong for a two‑handle tub. I contacted them repeatedly. They came back twice. The first time they flushed it and said there was debris in the O ring and it 100% fixed. It was not. I had to wait another week to have them come back they swapped out the cartridges, but the problems never went away. I had to document everything on video, time the drips myself, and basically do the diagnostic work they should have done. Another contractor has since told me it's very likely they overheated and damaged the new valve during installation (for example, soldering with rubber parts still inside), which would explain the drip and the crossover. In other words, their work likely ruined the brand‑new valve they installed. Despite multiple chances, they have not fixed what they broke, and I've now had to shut off water to the tub and pay a different plumber nearly $1,000 to rip out and replace the whole valve and spout just to get back to a functioning bathroom. I would never recommend this company--if anything goes wrong with their work, be prepared to fight to be heard, do your own documentation, and hire someone else to clean up the mess.

Installed shower not to my specifications It was made to have shower doors they filled that in…read morewith a glue and put rubber strip over that's falling off. Really awful job. I would not recommend them to anyone

Good Plumbing was responsive to our situation and came out quickly to repair the broken cast-iron…read morepipe beneath our slab. The men who came fixed it were courteous and tried to be as inobtrusive as possible. The work was done quickly and to our satisfaction.