When I first toured Vitality Living Hudson, I was convinced I had found the right place for my…read moremother. The facility is beautiful, welcoming, and the staff I met seemed caring, professional, and genuinely invested in residents. I left feeling relieved and hopeful during an incredibly stressful time. Unfortunately, everything fell apart after I paid the deposit. Communication became nearly nonexistent. Days would go by without updates, and the assessment I was told would take place never happened. Instead, the assessor, Bernice, apparently contacted my mother's rehabilitation facility and asked the social worker for her cognitive score. According to the social worker, when she provided the information, Bernice's response was simply that my mother "seemed like a better fit for Memory Care." What makes this especially frustrating is that the rehab social worker specifically stated that my mother was relatively independent, was not a flight risk, did not require personal care assistance, and primarily needed medication management. No one from Vitality ever called me to discuss concerns, ask questions, or explain, or even tell me their decision! In fact, I learned that my mother had been declined only when the rehab social worker called to provide my mother's discharge date and asked where she should be discharged. When I explained that I was waiting for Vitality Hudson to complete its assessment, she informed me that Vitality had already declined my mother. Imagine the panic and anxiety of learning, from a third party, that I needed to start the entire assisted living search over again--from 1,500 miles away--with only one week's notice before my mother's discharge. I immediately left a voicemail for Kyle, the sales representative I had been working with. Throughout the process, he seemed kind, responsive, and competent. However, four days have passed since that message, and I still have not heard from anyone at Vitality. What saddens me most is not that Vitality determined they were not the right fit for my mother. That is their decision to make. What is disappointing is the complete lack of communication, follow-through, and basic courtesy during an already difficult family situation. If someone as persistent and organized as I am can fall through the cracks, I worry about what might happen to a vulnerable loved one in their care. Sometimes blessings come in unexpected ways.

Words cannot express my appreciation and heartfelt thanks to the amazing staff at Vitality Living…read moreHudson. We moved our mother to the facility (then, Windsor Woods) in July of 2020 and she remained for 4.5 years. I visited frequently, usually for several hours each visit. I highly valued the facility, itself, and actually witnessed a compete building remodel of the common areas in the summer of 2023. The daily activities, food, and services offered were beyond expectation. The staff, of course, is the key to any successful business, particularly elderly care facilities. Over the past 4.5 years, I met and truly cherished a plethora of amazing people, on staff. Med Tech Annie Lambert was beloved by Mom and truly went above-and-beyond her job description and duties in caring for her. She is priceless and will be sorely missed. Director of Wellness Bernice S. was the consummate professional that was always thorough, thoughtful, responsive, understanding and reliable. Bernice is the cornerstone of the community. Wellness Supervisor Lisa L. was so appreciated for her thoughtfulness, attention-to-detail, responsiveness, and could be relied upon to answer any and all questions. Both Bernice and Lisa maintained continual communication with me regarding Mom's health, medication, general well-being, and more. Staff members that made an enormous positive impact on me in their level of kindness, professionalism, generosity, empathy and personalized attention include Med Tech MaryEllen H., LPN Kai, Activities Director Johnathon T., Driver Kenneth, Cook Kim, Housekeeper Linda, Concierge Lee, Concierge Lynn, Community Business Director Terri C.S., and, of course, Executive Director Lara K. Thank you all. The facility and amazing group of employees were truly a blessing and I highly recommend Vitality Living Hudson.

Thank goodness for the Olive Branch. I had been searching for the perfect place for my loved one…read more The Olive Branch was it. The owners actually work at the facility with other staff. They are all so compassionate and treat the residents like family. Facility is always clean. My loved one says the meals are restaurant quality. Could not be more pleased with choosing The Olive Branch. I highly recommend.

As a licensed Speech/Language Pathologist I recommend the Olive Branch as my go to ALF. The…read morefacility has a large staff to resident ratio to assist in ADL's. It has a fresh, clean and cheerful home like environment that offers scheduled activities to encourage socialization of residents'. The dining experience is extraordinary with healthy, tasty home cooked southern meals. In addition the officials from long-term care (State and Ombudsmen) can verify this facility has no citations. This is a rare thing I find in my profession. Thus, without any reservation I would recommend the Olive Branch for a family member.

Very clean and staff care for dementia sister very well. Meals are so so but they do offer basic…read morestaples for change if meal is undesirable. Physical therapy is good. Offer hair dresser on staff there. Activities director Emily tries to get everyone involved.

Lack of rehabilitation equipment! 3 bikes & parallel bars & only 30 min of "rehabilitation" …read more Patients left wandering hallways needing help & staff walks by them without checking them. Noooo! Transfer definitely happening for my Dad. His roommate walked out because of this the other day. We are following his lead! Heard from many patients how extremely difficult this place is.

The receptionist was having a delicious lunch when I came in. We chatted about different things…read more Outside the building is very cheerful and Yellow. I like yellow. Walking down the halls there were ladies cleaning and it smelled nice. The rooms are huge with vaulted ceilings. The floor is so clean I could eat off of it. I'm just saying. The staff is very amiable and they're taking good care of my friend. Let's just say this I was very impressed. if I had to be in a nursing home, I would probably consider this one.

Type of care. Quality of care. Very friendly and patient with patients. This facility is for…read moreserious patients mostly.

My therapist is Kelly. She is genuinely concerned about your welfare. She takes a very professional…read moreapproach while maintaining a great rapport with her patients. The entire staff is on the same outstanding level and treat you as family. Thank you, take care and God Bless, Paul S.

Folks here are very experienced, polite, helpful and encouraging. I worked with Tyrone and Kim, and…read morethey were always respectful and thorough. I'd definitely recommend this to others with low back pain.

Very kind staff. I love the way they interact with me and my family, in person, and on the phone…read morejust all-around nice, and honest; I feel like we get good quality care. Our concerns and questions are addressed. There is open line of communication; types of care covered are too numerous and personal to list here, but can run the gamut from: personal care, light housekeeping, meal prep assistance, mobility challenges, making sure that the floor has no obstructions when client is walking, general CNA (Certified Nursing Aide, like I used to do many moons ago), and HHA (Home Health Aide) designations, as well as contact with nursing and other staff. Highly recommend. Ask me if you have further questions.

The nicest caring people. A god send to me. Glad my doctor recommended that we get this for my mom.read more

Hospice Diamond team wants to put my mom in danger she is a high risk of falling they want to…read moreremoved the 4 rails off of my mom hospital bed and I was told that you can not removed the 4 rails while the patient is in the bed. Hospice Diamond in Brooksville is telling me that these 4 rails on her bed is illegal. I want to keep my mom safe on her first night home from the hospital hospice diamond order two matress and 4 rails the delievery came over and put it together my mom came home from the hospital and put her on the bed the next morning she was on the floor. She had emergency surgery she fell and broke her tail bone the fire rescue came over and removed the matress and kept one in the bed they put my mom back on the bed and told me to keep the 4 rails up for her saftey I told hospice diamond about that they did not care they want to removed the 4 rails and put my mom in danger This is abuse of a patient. DO NOT USE THEM THEY ARE HORRIBLE.

My friend has been in and out of Oak Hill Hospital and Tampa General. They put them in a couple of…read moredifferent nursing homes that didn't take very good care of him. Now he's at Windsor Woods and they're taking good care of them and they're giving him the physical therapy that he needs so he'll be able to go home. The nurses are nice so is the rest of the staff. They even let people go outside that are patient and have a cigarette if they'd like to. I mean a lot of these people are very elderly and if they decide they'd like to smoke, then let them. This is a nice place.

This rehab center is horrible. the food is disgusting, the nurses are rude and the assistants don't…read morecare. The administration personnel lie to patients about their stay and invoices. I would NEVER recommend anyone to stay there, NEVER. They have separate remotes for everything. the lights on one, the TV is on another, and the nurse call bell is on another. This is clearly a 1-star facility. Don't send your family member there!