My mother stayed in here for rehabilitation due to temporary disability of broken bones. She was treated unethical. She was told to go potty in a diaper instead of being taken to the restroom. She was told that she couldn't have railing on her bed, even though she was a fall risk and wears a RISK OF FALLING bracelets ,she was told to get up and walk around and make her own bed when she has a broken leg and a broken arm by RANDI in front of myself and my AUNT. The patient was told not to do those things by her physical therapist and Dr. Although 10% of the staff is kind and follow etiquette and code of contact rules the majority did not ! The Walmart greeters are more considerate and respectful than the staff at Aspire , They are very degrading that they allow the staff to treat the patients like they are garbage. They interrupt them and they treat them like they don't matter they do not listen. Their communication skills are POOR and I had a meeting with the administrator Bonnie(Administrator)who was very kind to me to my face, then went to my mother's room and argued with her that she could not take pictures or video in the facility, which she wasn't. It was me. The code is to protect the patient not the worker she had the law wrong, and they are very manipulative and turned anything around to protect and save them. I do not recommend them. Elizabeth was the one that initially stated mother had scabies and gave meds. When i questioned her and stated her medical history that was questionable, she was upset with me that i asked for a dr 24 hrs later. She allowed staff to badger the patients and visitors. she wasn't kind, nor did she explain or communicate well. Bonnie had talked to her about this ongoing issue. I have to go in every day to protect her and to make sure she got her meds on time and she has dry clothing as they make her wait so long to potty they punished her for me reporting them. She had contact dermatitis and they let her suffer and they said, And I took a picture of the scores on her back as for days they didn't acknowledge. My picture was to show my mother. Nurses panicked they were nervous kept asking me what I was taking pics of, and I said I'm showing them as it's hard to move her and remove clothing to see. called me a liar when i stated anything that was not to code. and said there was nothing I reported it to the CNA and they told me I was wrong. I should've reported it to the nurse. It is not my job to find the right person to report. It is their job to make sure that their procedures and protocol is on task the audacity of them. Felt like I was arguing with a six-year-old, make it make sense. This is horrible and I could go on and on, but it's ridiculous that I even have to have this to report! And then, after all this atrociousness, a staff named Randi threatened me, said that she would like me to be out in the parking lot when she leaves for five minutes and then all the nurses that were standing said nothing. I went to the nurses' station and we reported she Over everyone come around the counter when my husband said why are you allowing her to treat the patient this way in the visitors this way she came around and threatened my husband and bow up in his face A young CNA got in between them. We had to call the police and they no trespass us as I'm moving her out of this home. It was horrendous experience. They do not like to be called out when they are not following protocol or procedures as I did everything kindly during this. I followed all the rules and told them the rules that were being broken and they trespassed us. They lie. Do not stay here. Do not leave any loved ones here they cannot be trusted another male, staff threatened my mother and said why are you being mean to the nurses I will not give your medicine tonight he had tattoos on his neck and he did not wear a badge And guess what her meds was missing and no one called in a refill on her last dosage at 1 PM today during all the issues. Beware if they are willing to treat us this way .. How are they treating the elders with no family? Whether my mom was right or wrong about a law about a picture, they continue to argue with her for days. Every employee walked up to her and said do not take my picture. They harassed her and threatened her, and she did not feel safe. We were moving her before we were no trespassed as I called the police to report her being physically abused by Randi laying her body across my mothers to get paperwork that she had decided "WAS HER BUSINESS AND CAN SEE"!My mother was violated physically and mentally! They sent Randi home after we were pressed charges and then I was kicked out, NO TRESPASSING!!!!!!! Her pain meds were missing, the officers were appalled and said call a lawyer and DCF!!!! read more

I'll never send someone to this place again. It's like goodwill meats rehab. Everything thing about this place is shoty. Rehab sucked. Jacki was the only good thing about this place. read more