We had our shower re grouted and The Grout Medic did an outstanding job. They arrived right on time as scheduled, were very professional, left everything super clean and their work was impecable! I highly recommend this company and the price was the best of 3 estimates I got. read more

Save yourself the headache and go somewhere else. My husband and I own a historic home in Beaver. When we moved in, we knew that we needed to renovate a bathroom. We hired a contractor (licensed with the PA attorney general's office and insured) He messed up the grout in the tub/ shower surround. He admitted that he added water after it was mixed so it never cured properly. Enters The Grout Medic. Beth Macabobby, the owner came out fairly quickly (within two weeks) to give me a quote. It was 849 to remove all of the grout and redo it. She told me that there is always a chance of small chips to the edges of the tiles with removal. I wasn't happy to hear this, this was brand new tile, but what else could I do. I just asked the guys to be as careful as they could be. They took 2 months to get me on the schedule. When the techs arrived, they worked for 2 days removing the grout. They were courteous and as clean as you can be with grout dust everywhere. After the 2 day, they still weren't done even though they said the job would be complete. In fact, the grout was only about 70% removed. The techs told me that they weren't sure when they would be back and that I had to talk to the office. The office called after 3 days and said that they could come back in a month. A month??? Seriously? I waited two months to get you guys out here!!! I had family coming to town that weekend so I asked that they move the schedule around to finish my job within the week and they did. Then, My grandfather had a fall and I was called out of town. My husband was home for the scheduled days to complete the work. The guys came as promised and completed the job. There were about a dozen chips on my new tile, but I knew that was possible. My complaint was about a tile that was completely fractured. They told my husband that they had to collect payment before leaving and that it would be an extra 3% if he used a credit card so he wrote them a check that was cashed the very next day. I contacted the owner via email and called the office several times. I sent pictures of the damage and this is the response that I got after 2 weeks: I'm sorry thought we responded to your email. In regards to the chipping/scratching of tile during regrout we state in several places the we assume no liability. As for the one that you said is fractured that could actually be scratched. Taking grout out is a tedious job as you can tell by the amount of time it took us and the chipping can happen. Regards, Beth Macabobby The Grout Medic 11333 South Ave. North Lima, OH 44452 thegroutmedic.macabobby@aol.com 724.651.1001 330.707.1597 Yes, chipping can happen, but what about the fracture??? I called the office again and was told that they would sent someone out next week. Then, today, I got another call saying that they thought that I was a different customer and that no one would be coming next week. They would sent someone out to look at it, but they weren't sure when. Awesome I know this game. How are these people so busy??? I'm posting the pictures that I sent to them. You decide if it is a fracture or a scratch. What a scam. What a nightmare! I have contacted their corporate office. I'll update my post if and when I hear back. I won't hold my breath. 6/18/16 update: 2 calls in to the corporate office. One week has passed with no response. The owner of this branch, Beth Macabobby, sent me an email saying that they would send a tech out to take a look, but she wasn't sure when. She said that the office would call to schedule with me which hasn't happened. read more

The Grout Medic - Keep in mind, this tile was new before they touched it. - Grout Services Near Me

I very disappointed with Grout medic. They sealed my master bath and now I have sealant lines that have dried on tile. In addition, they removed old caulk and re-caulked shower. When the caulking never cured, I called them to come back. They ignored my requests. As a result, I have to hire another contractor to fix. Don't use grout medic - they are very unprofessional. read more

I contacted the grout medic to redo my bath tub for only caulking. I didn't care what the price was. I asked them to do it but they had to give me an estimate first. It took 3 weeks for the appointment and the day before they called and canceled it. Said something had come up. I was upset that I had to wait so long and they called the day before. I asked to reschedule but the woman said they will call me back. They never did. I know they have a minimum charge of 150.00 but to me it would have been worth it. I have not called them back and could never recommend them to anyone. Poor professionalism. read more

The company came out and did 2 small commercial bathroom floors. Two people were there for under 4 hours. Charged $745 and the floor doesn't really look any different. They said they might not be able to get out some of the old white stuff that was in the grout. I don't think they got any of it out. I received a call from the tenant today and they want to know when these people were coming. They were very upset to learn it was done last weekend and they couldn't tell. The worker told me he called owners wife and told her wasn't coming clean. I highly recommend finding a different company. read more

We contacted Grout Medic to address some discoloration issues with grout in our kitchen & master bath room prior to placing our home on the market. We waited a very long time to get an appointment for an estimate but the owner, Beth, was very nice. I was very specific with what I wanted to have done and it was very important to me that the replacement grout match the color of adjacent grout. We delayed placing our home on the market to accommodate their schedule. We let them know that our house would be shown to prospective buyers the day after their work was completed. My husband was home when the work was done but since he works from home, he was not able to constantly supervise the work (not that he should have to). When I arrived home from work, what I noticed was the mess that the workers left all over my kitchen counter. There were large gobs of caulk smeared on the counter and even on my towels. When I went upstairs to see the master bathroom, I noticed immediately in the upstairs that all surfaces where covered with a fine layer of white dust. Apparently, the workers did not close the door to the bathroom when they removed the existing grout. I also noticed that the color of the caulk did not match the adjoining grout. The grout was smeared on & was very noticeable. The ceramic tile in the shower had been nicked by the saw that had been used to remove the grout. This could not be fixed unless all the tile was removed. The caulk in the kitchen did not match either. Bottom line---no matter what they say, caulk does not match grout. Needless to say, I was furious. I had paid for what was a lousy job & had an evening ahead of me to clean the mess that was left. I immediately called the company & the lady who answered the phone was surprised that I was so upset. She assured me that the owner would call me & that we had the best worker on the job. The owner never called. Why should she? She already had my money. I have had to pay to have this lousy job fixed. I would never recommend this company to anyone EVER. I would give the zero stars read more

I had the Grout Medic replace some kitchen floor tiles this past December. Initially I was happy,but in June , one tile became loose & the grout surrounding it cracked & fell out. I contacted them the last week of June & was told they would get someone out but she didn't know when. I thought that the receptionist might not of told Beth so I emailed a picture of the tile. I then got a message on my answering machine that they received the email & they would be in touch.Never heard back so again I called the end of August and expressed my displeasure and I told the receptionist if they weren't going to follow up I needed to know so I could get someone else to fix this tile ( which I have marked with tape so as not to step on ). She said she would get someone here after Labor Day. Well it's now October and I have not heard a word from them.Very poor customer service. Don't use them,at least not the Pittsburgh based franchise. read more

I called the Grout Medic in August to get an estimate to have my marble floor cleaned and polished. They could not do the job until October so I had to wait. I was ok with waiting because I realize I am not the only customer trying to have services done. On the day of the polishing they called to make sure someone would be there and to let me know they were running late. My husband and I both work so my mother in law was at my home waiting. When the technician got to our house he told my mother in law that he would have to charge us an additional 700$ to strip the floor and an additional 800$ for extra pads. This was on top of our estimate of 1700$. We said absolutely not. The owner Beth is the one who came out and gave us the estimate. Did she not see the floor had a sealant on it? How professional could she possibly be if she couldn't? We knew there was a possibility of extra pads but it was stated in the contract that extra pads may be needed to get "the desired effect". How could anyone possibly know our desired outcome before they even touched the floor??? We had already paid a 25% deposit. We asked for our deposit back and they will not issue our entire deposit back. Beth then informed us that there is a service call of 150$ that is NO WHERE on our contract. She feels that 75$ back of the service charge is more than fair. We obviously do not. I would absolutely not recommend Beth or her company to anyone. In fact, I wish I would have read these reviews beforehand because I can see there are no satisfied customers. Very disappointed and angry. read more