One star is incredibly generous. With the exception of a few nurses and a supportive physical…read moretherapy team, Savannah Cove should really be your absolute last choice for rehab. You cannot reach the facility. You will be sent to voicemail over and over, and it will never be returned. If you have a concern, you will not be able to address it. They routinely run out of essential medication, and when they do have it on hand, it is late more often than not, sometimes by hours. When they run out, it can be 24 hours without any pain medication, blood thinners, Insulin, etc.
My mother was there for more than 30 days and saw the doctor one time, including when the facility was overrun with Covid and she was complaining of pain in her lungs. Had her symptoms not improved on their own, our only option would have been to call 911 to bring her to the hospital. She requested to see the doctor for several significant issues and was told each day that the doctor "comes in tomorrow." She was never seen in response to a single request, regardless of urgency.
She was also frequently ignored by nursing staff. After pressing her call button, nurses would routinely come into the room and turn off her button without speaking to her. Her roommate fell out of her bed several times after being ignored by staff, and there were always cries for help throughout the hall that were never answered.
She was recently discharged, and we were told by the discharge team that they had requested approval for PT/OT, nursing, and equipment that would all be with us within 48 hours. After four days, we finally called her insurance company who said they had no record of Savannah Cove ever submitting the requests. When the insurance rep tried calling Savannah Cove to obtain the information, she was also unable to reach anyone. When she finally did, after her third call, they hung up on her after she said she was with the insurance company.
If you have literally any other option than Savannah Cove, I would take it. If you don't have an option, be prepared to visit frequently to advocate in person, as best as you can. They will tell you to call, and even here they might say to reach out to the executive director. I did, on more than one occasion, but you can't speak to them. You'll get their voicemail, and they will never return your call. Additionally, some of the positive reviews on this page and others appear to be from names identified on their Facebook as staff and administration, who post reviews from the POV of patients' families.
