MEMORY CARE UNIT IS NOT A SAFE PLACE FOR LATE ALZHEIMER RESIDENTS…read more My mother could no longer care for my father at home at age 93 with late-stage Alzheimer. She had to make a 3-day decision because the hospital could not keep him there. She paid more than 10K a month at this Memory Care. She was impressed by the delicious food, clean environment, locked doors to outside Pavillion area and easy access for her visits. She did not know the questions to ask about trained staff for Alzheimer residents and about the high turnover of staff monthly. They do have one day and one night nurse and CNAs on the Memory Care side, but they also were taking care of the ALF side of the facility. There was supposed to be activities for the Memory Care unit but when we visited we did not see any. My dad progressed quickly into complete loss of memory and speech. He had some balance issues. There was no exercise program and someone who would help him eat. He could say a few words still, but didn't know us. He was not changed daily and his sheets were bloody from abrasions on his back and sometimes no sheets at all on the bed with a very rough mattress. He was always cold and asked for the thermostat to be turned up so the AC would not come on with his few words. They listened only when we put a note and told everyone who came in the room that it is too cold for dad to sleep at night or sit in the room and visit. We feel that he was neglected and abused by the staff with the abrasions, cuts, bruises, a broken nose and injured face. He also went to the hospital a few times while there. There are no video monitors in the halls or great rooms for accountability. When asked how he got hurt, most of the time they didn't know or say that he ran away from them and fell. He could only shuffle walk. We were in the process of intervening to get mother to transfer him to a smaller more experienced with Alzheimer place, when we came in for a visit and dad was laying on the bed with a death rattle with his eyes shut. We brought him home with Hospice care until he passed 2 days later. We believe he could have lived a few more months or so if he had better care and was not harmed. Please do not choose this Memory Care unit for your loved one as the lack of skilled care will cut their life short and they will just give up. My dad deserved to be treated with respect and honor and so does your loved one.

Few things can distress you about a business more than their finance department not returning calls…read more-- or answering messages -- about the bills they charge you. That's especially true when its about extra costs tacked on to the monthly regular bill! After 4 weeks and several calls, they still won't contact me about the extra costs for my mother. I'm beginning to regret the choice of Westmark at Vistawilla.

I toured Savannah Grand with my mother and daughter last week, it was very impressive. All of the…read moreresidents seemed very happy; laughing smiling, socializing with friends. While I was there they had a singer for that days entertainment, and they celebrated the March birthdays with cake and punch and more songs. The place seemed like a wonderful home and I'm thinking about it for my mother. While I was touring I saw the schedule of events for the month, it looks like there are tons of things to do everyday there, from bingo, to trivia, exercise classes, prayer groups and so much more. My favorite thing about Savannah Grand was the court yards, they were so beautiful and peaceful.

The Staff at Savannah Grand cannot be beat. A group of caring committed and competent caregivers…read morefocused on meeting the needs of the residents with compassion and heartfelt care. The residents of this community are dearly loved.

Love the company culture. The residents are great! Great place to work. You will develop a great…read morerelationship with the residents and the workers

Run! Stay away. If your family member is not arriving with someone they will be treated as such. Do…read morenot arrive on the weekend or after 2 pm on Friday. You will be told no one is available to evaluate them and your loved one may be forced to be bed ridden and diapered if no one is there to speak for them. The nurses did not even check to see if she was oriented. When the floor manager came in that evening she assessed her and most importantly spoke to her like a person and then called in the nurses and assistants to read them the riot act. My mom had knee surgery and was just there for PT. They would move her and touch her bandaged leg and had no clue why she was there. There was no communication between the shifts. She put her in a diaper despite her protests, they didn't want to get her a chair to go to the bathroom and told her she'd have to go in the diaper. This was before I got there. The bathroom was badly ventilated, between two rooms so it always felt like someone had showered recently, it only had a toilet. The food was disgusting, prefrozen meats that looked like the muscle had burst from improper storage, skinned mash potatoes that felt like hardened chunks that had been left uncovered, cold and bad coffee and what was surely jello that had been to watered to prevent becoming solid with ice cubes in it. On top of that the plastic covers for the food smelled like standing water. We brought her food and fruit every day. There is no where for family to sit. They did not bathe her even though she arrived in hospital robes. They spoke AT her. My husband noticed another woman who seemed to have been wearing the same thing all weekend. On a Sunday morning they told my mom when she was alone that her knee extension machine was broken and they would have to wait til PT came in on Monday before she could have her treatments. We showed up and asked the nurse on that shift to turn it on. She walked in and set it up. It was never broken, they had just taken it apart and said it was broken. My mother was upset and felt so unsafe. She had been uncomfortable not being at home when she arrived but her fear and anxiety became palpable. The insurance company and hospital were appalled by her treatment and worked with us to get her out of there as soon as possible but they needed the in house doctor to ok the transfer. They lied to my husband about when the doctor was available and nothing happened until the evening before she left. We made sure she left the next day by noon. This is a nightmare. Do not leave your family here. Do not leave your enemies here.

Our mother has been at resident at Providence for nearly 4 months and the entire staff has been…read morewarm and caring, not only to our mother but to our family. Whenever we visit, we note that all the residents are greeted by staff with warm hugs and sincere supportive words. Shantae and Tiana are always available (even on their days off!). They happily answer questions and concerns. Even though our mother does not want to be in a care facility, she is slowly making friends and is grateful for the opportunity to go out for lunch and other activities every week. A big shout-out to Tiana for all her loving care!

Management didn't repond to queries and dining area concerns my family before we put our family…read morethere.

I am disappointed and disturbed by what I have witness and experienced. The overall cleanliness of…read morethe facility is unacceptable. there is a smell of urine throughout, many areas appear dirty and poorly maintained giving concerns about hygiene and infection control. The attitude of the staff is troubling. Most are unfriendly, unapproachable, and lack warmth and compassion. My Dad was constantly falling and injuring himself which shows me he was not being watched. I was extremely worried about my father's health and the overall standard of care. He seemed to have declined faster in his dementia at this facility. Once he was moved to another facility, my father is now blossoming. If you care for your loves ones. Don't send them here!!

It's a nice place. Always clean and staff is very friendly. Architecture and decor is not "the…read morelatest and greatest," but it is homely and inviting. What I really wanted to harp on is the service. Putting your family member into homes like these can be very disconcerting -- are they taking care of her? Feeding her properly? Giving her love and attention? YES! Peace of mind is something too valuable in instances like these. My grandmother is currently staying here, and she is treated wonderfully. Her hairstyles change more often then mine, and her nails are always groomed/painted. The staff knows her by name, and are able to make considerate conversation, if only momentarily. Your loved one will be well taken care of here, and that, is invaluable.

I had heard of this place before but never had a reason to visit until now and I was very…read moreimpressed. The property is beautifully laid out, with the assisted living and memory care unit located in the last building for a sense of privacy and calm. Check-in was quick and modern with an AI system that scans your name and takes a photo for added security. Each area is clean, organized, and secured with locks. Inside, there are inviting gathering spaces for games, activities, and entertainment, and the rooms are designed to feel like home rather than a facility. One of the most thoughtful touches I noticed in the memory care unit was the personalized photo frames outside each resident's door, often showing them with a spouse or in their younger years. The atmosphere was warm and welcoming, with a pleasant scent throughout the building. During my visit, I saw residents enjoying themselves in different ways--some were watching TV, some resting peacefully, and others actively engaged in activities. Everything about the environment made me feel confident in the level of care and dignity provided here. If I were looking for a place for my own family, I would feel at peace choosing this community. Honestly, I could even see myself living here without hesitation.

Let me start by saying this is in regards to shady business practices. Increasing rent over…read more$2,500.00 even though we were told by staff many times for over the past 2 years this would not be the case. After 3 days of calling finally spoke to there region Manger Robert who hung up on me while discussing this and the fact that they lacked clarity in their communication. Robert's attitude was very Joe Pesci character in "The Super, Give me my money" this is very said as the staff and people here are all great and thoughtful.

They really care here, From the director to the maintenance crew. Choosing a place for your family…read moreto live and be cared for is a huge decision, we have all heard the horror stories. We took a tour here and decided to put my mother here a year ago, to this day she is happy and is well-taken care of. If you are in the market deff schedule a tour with David (he is great). My mother is in the dementia care unit which is run by Megan. She is always available for a call and sends us videos and pictures of my mother on her phone almost daily. She allows us to facetime with mom. It is so sweet and we feel we found an angel in her. Thank you, Madison at Ocoee!

We are very pleased with the facility and their staff at…read more Madison At Ocoee. Our mother is very pleased to be located there in the memory care section. The staff treats her like they are family and she really enjoys the attention. The place is very clean and the food is amazing. If you are looking for a place for your loved one, you cannot go wrong placing them here,

We're amazed with One Senior Place. You're greeted when you walk in and assisted with anything…read morerelated to senior services. Their team is superb and has helped Vivant Senior Living connect with families in need of memory care services. We can't recommend them enough!

Excellent help with Medicare, financial service and finding home help. Reliable, enjoyable,…read morepersonal attention. Nice to have various services in one location