My daughter and I booked a morning appointment with the ONLY place we would consider having our…read morehair done for a family wedding that day: DRYBAR We had to look our very best for my son's marriage festivities that afternoon. Each of us was pampered and "prettified" in a friendly atmosphere. Giselle worked on my hair. This was the most painless shampoo I've had in a salon. No pulling. No scratching. Then came the Straight Up blowout which resulted in a sleek, stylish look. Giselle's personality added so much to the experience. Thank you! The weekend weather in Boston was raw and windy, but my Drybar look was beautiful throughout. What a great experience provided by this location in Back Bay!

My mom and I booked appointments here before my brother's wedding. I will say I'd read a lot of…read morenegative reviews and was worried about what would happen during our services. I live in Los Angeles but was in town just for the wedding, and I've gotten blowouts at multiple Drybars around the country, so I knew what the service was supposed to entail. Well, I don't know why this shop has received so many bad reviews, because our services were INCREDIBLE. My stylist (Emily) and my mom's stylist (Giselle) both made our hair look absolutely gorgeous. I got the Manhattan and my mom got the Straight Up, and both were executed to perfection. Our stylists were fun and personable, super kind, and very talented. They put us at ease and we had the best time chatting while they did our hair. I have A LOT of hair and it can take over an hour to blow it out and flat iron it. Emily got it done flawlessly in 50 minutes! I also noticed GORGEOUS curls she'd done for the girl before me, so it wasn't just me who got great hair that day. My one note would be to ask how I wanted my hair washed at the shampoo bowl. This was actually the only time I've been to a Drybar where I wasn't asked if I wanted one or two shampoos and if I wanted conditioner on my roots. But since Emily made my hair look so amazing anyway, it's not a big deal -- just something I think should be done before washing. Overall we were both thrilled with our blowouts and the service provided by Emily, Giselle, and the receptionist up front. We couldn't have asked for anything more!

If I could give negative stars, I would! I just read a…read more1-star review from 2017, and my experience was almost identical 9 years later! I can't understand how they're still in business! Horror show times 100! I arrived at my appt 10 minutes early, and was taken 60 minutes late! Why does a customer need to ask repeatedly, "How much longer?" Why isn't customer service proactively providing an explanation? Reassurance, maybe? I suppressed my outrage, because I just wanted my hair done without attitude. When I finally got to the sink, I thought, okay, now I can relax. Well, that thought quickly evaporated. Scalding water turned freezing, back to scalding. And the stylist must have put honey in my hair because it felt like she was ripping it out with water running through it! I don't have a sensitive scalp, and an experience like this has NEVER happened to me before. I asked her 3x to be gentler, and she dismissed me while joking around with the stylist next to her. Unfortunately, the unpleasantness (and pain!) didn't end with the wash. While in the chair, I had to tell her to take the hot iron out of my hair because she left it in so long while she took a phone call, I was sure a chunk of my hair would fall out. Besides the inexcusable lateness, the plumbing situation that goes unfixed, the rough handling, and the personal calls being taken with a hot iron in the stylist's hand, the salon was freezing, the music blasting louder than a club, it was without a doubt the worst salon experience of my lifetime. This is the first negative review I've ever written, for any establishment, in any industry. I honestly walked out to my car in tears, because after a hard day at work and thinking I'd sink into a salon chair and relax for an hour, I came away feeling assaulted.

Amazing team and GREAT service! Such a great addition to Derby St. the staff is such a good time !read more

I am very disappointed with our latest trip to Dry Bar. My cousin got married on Friday and so I…read moremade two appointments - one for me and one for my sister. We first sat for a consult and my sister was very clear about she wanted. I was a little more laid back - I even told the woman, "I trust you" after telling her that I wanted, "volume that would last all night - but I don't want to look like Dolly Parton" (not that there's anything wrong with that look... not for me). I never should have told her I trusted her. That's on me. Anyways, we went back to get our hair washed and my sister and I hadn't really begun to talk - then the gossip between the stylists begun. They talked and talked and talked about their boyfriends, what their plans were for that evening, and how excited they were to be done with our hair so they could enjoy the sushi that awaited them in the break room. I don't get to see my sister often so I was really looking forward to enjoying this hair appointment to catch up. That didn't happen at all. My personal hair stylist's boyfriend came into the shop and took her keys. It was clear he was doing a diagnostic on her car. He kept going and coming. He took 3 sets of keys and did 3 different checks on different stylist's cars. This strange 3rd party character was off putting to say the least. They kept yelling across the salon to him when he was inside and talking about him while he was outside. Total middle school girl gossip during a $59 blowout (x2). It then became apparent to me that my stylist's plan for the evening was more important than my hair. I asked for volume - she used rollers. Rollers need hours to set in order to curl. She should have used a curling iron on my hair. Especially after telling her my hair doesn't typically hold a curl. I told her I wanted volume. My hair came out pin straight. She asked me if I like it and I said yes because if i told her the truth, we would have been late to the wedding. I didn't have time to listen to more gossip, debate prices, or get my hair done a second time. I had to ask her for a middle part because she parted my hair on the left without asking. Then when I got home I saw she hadn't even parted the entire center. I had to fix the part so it was straight. I was so mad I didn't get their names but we tipped them via Venmo (they asked us too - sketchy?! Isn't this a nationwide chain? Why are we using Venmo at all?) so I do have those records. Totally disappointed. BUT still have a 20% tip. Left 5 pictures of STRAIGHT hair. No volume at all. Don't visit this location. Total waste of money.

Really great people. Franchise is set up cool…read more I was there within 2 weeks of their opening, the environment is really bright and cheerful and nice. I first went to try them out, and was pleased. Then went back a week later for a wedding. They were good. It's expensive, it was nice, and the products were very expensive but good.

I usually never do reviews but my stylist Lashana deserves one! First off, I have ALOT of hair and…read moreit's very thick. Everytime I get my hair done, stylists never fail to mention how much hair I have and it always sounds like an issue to them. Lashana never mentioned once how much hair I had or that it would be a problem for her which I was happy about. Another thing, when I asks for blowouts I want volume and curls but with only blow dry, no tools and I've never been very successful at getting that at other places. Lashana did THAT and even more, I couldn't have been happier with the result. This woman deserves a damn RAISE, love it so much I've been talking about it all day. Thank you Lashana you have made my finals week so much better My jaw is on the floor as you can see in the pic.

Extremely unprofessional and incompetent employees- I had an appointment at the Downtown location…read moreand was texted a day before that the facility was closing for maintenance and that I could transfer my appointment to the Back Bay location or cancel the appointment. I texted back that I wanted to cancel because I couldn't make it to Back Bay. Obviously they didn't do their jobs correctly, because I was still charged a no show fee at Back Bay. I tried texting and calling to follow up after receiving an email that I no-showed to ensure I wouldn't be charged, yet no one got back to me. I will now be disputing this with my bank.

They the best, and Nancy right of casting from your favorite 80s movie. Clean professional and…read morealways fun.

Erin is outstanding. My mother came in for a haircut and color . She is 77 years old and has been…read morequite ill this past year. When I came to pick her up, she said that this was the best haircut and color she's ever had and it's true. Erin is really caring kind and a beautiful hair stylist. She knew instantly what to do to her hair. My mom is over the moon happy. Nancy is an amazing owner too. Great place!!!

TLDR for you based on mine and everyone else's experience, NEVER GET YOUR HAIR CUT HERE. You will…read morenot get what you asked for and no one cares enough to try and fix it. I've been going to this place for ages, Tracey was my girl but after she moved away, I picked a stylist had my friend had used before. I showed her the picture I wanted, asked to for a trim, got a like 4/5 inches off instead. I told them this was not what I wanted, not even close. And what's they say? "Well, it'll grow out, just find a way to style it!" How are you going to mess up my hair so badly to the point I'm crying in the salon and proceed to tell me, after butchering said hair, that there's nothing you can do? I paid how much money for a hair cut that looks nothing like I asked for. Never going here again, such a waste. Go somewhere that does what you ask for. Period

Hannah did a great job, she's a master at her craft. Will be back again. She had a great vibe about…read moreher also.

SmartStyle in Hudson NH is a hidden gem ! I am a creature of habit. Once I find a stylists I always…read morerequest the same person, although at SmartStyle all the stylists are very good. I have been getting highlights, coloring and changing my look since I was in my 20's and that was a long time ago. I have paid up to $400 to get my hair done. During financial hardship I went to SmartStyle and am not going anyplace else. Emma is my stylists. She is a professional and consults with me each time I go. And she is sweet as can be. Emma keeps me up to date with the latest trends & I feel like a million bucks when I walk out the door.

Brittany is a magician! Wether I get just a trim or try something new like balayage I always end up…read morefeeling like a million bucks! She's revived my hair on more than one occasion when I've decided to dye my hair myself. Sarah gave my daughter partial foils and those look stunning! Truly the place to go!

My kids have special needs that make it hard to tolerate things like haircuts, and we've been…read moreseeing Lucy and her team for years. They are compassionate, patient, fast, steady, and always able to do a great job even if the kids are screaming or crying or thrashing around in their chairs. Today we went in and both kids sat quietly and followed directions. This is 100% attributable to the staff's hard work over the year. I woudln't take the kids anywhere else, even though now I CAN because these people partnered with me to get us to this point. I'd give twelve stars if I could.

Made an appointment for a half up half down hairstyle for some very important photos, upon arriving…read moreexactly on time the stylist looked very annoyed that I had the audacity to show up to the appointment I made days prior. I showed her my reference photo and since it only showed the back I explained how the front should be. She then proceeded to tell me she was only going to do it how the photo looked, so I figured it would turn out just fine...it didn't. Once she had finished I was beyond disappointed and heartbroken, I asked if she would be able to do anything about my bangs and she told me that the curls on them would eventually fall out. Mind you, I had to be at the photo place in 30 minutes, adding on to the fact that my bangs weren't meant to be curled at all. So essentially, she refused to give me the style I asked for, and I ended up paying nearly $70 plus a 15% tip for hair that I ended up rushing home to fix; so, don't go here if you have somewhere important to be I suppose. (All photos on my profile.)